American Dream Home Improvement, Inc

We were able to almost complete all of the work.  There are still 2 vents that need to be taken care of.  The crew had to wrap up because it began to rain.  The crew will be returning there to finish installing 2 vents and then the work will be completed.  We understand that he still refuses any payment or to work with us until his inspection passes which we have agreed that was not a problem with us.  Should Mr. ** have any further questions or concerns, he should contact [redacted] or email her at [redacted]@adhi4u.com.

Complaint: [redacted]
I am rejecting this response because:American Dream Home did not give me a total amount of what was to be billed, only an estimated "TBD" (to be determined)   amount,which resulted in an over cost of $7000 ...  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
American Dream Home Improvements sales representatives give each of our homeowners a copy of our signed agreement. The homeowner has three business days to fully review and cancel if they'd like. We regret that Mrs. [redacted] feel that our Sales...

Representative misled and misrepresented our company. As it stands, Mrs. [redacted] agreement with us has been voided and our office has ceased all contact. Should she have any further questions or concerns, we ask that she contact our Customer Service Department at XXX-XXX-XXXX Option 2.

We regret that [redacted] felt he had to escalate his
concerns to the Revdex.com. We feel confident that this matter
could have been resolved by speaking with one of our Customer Service
Representatives which our records indicate no contact from [redacted]. Our
office attempted...

to reach [redacted] on several occasions to resolve his
billing discrepancies and on 11/11/15 and our Customer Service Supervisor was
able to rectify the situation. We understand that our billing process may
appear to be confusing and we apologize if [redacted] felt it was not
explained to him thoroughly. American Dream Home Improvement has come to an agreement
reaching a finalized invoice with Mr. [redacted] insurance company totaling
$12,814 and an applied payment of $3000 leaving a balance due of $9,814. We
have confirmed at this time, Mr. [redacted] insurance company is still in the
process of releasing the final payment, once received, [redacted] is aware
the insurance payment is due along with [redacted] deductible in order to
close his account. [redacted] states he is satisfied with the outcome and he
will be replying to the Revdex.com. We ask that if [redacted] has
any further questions or concerns to direct them to [redacted]

Complaint: [redacted]
I am rejecting this response because:  you never showed up. Very nice of you guys not to show up or call. I'm ready for you to just delete my card information and start charging me for the leaking roof you lied about to provide me. Nothing but negative from this company
Sincerely,
[redacted]

Our service department has met with Mr. [redacted] and addressed the leak.  It seems to be holding up well and there has not been any other mention of a leak since then.  There is still the issue he is reporting with his ceiling.  We will be scheduling an appointment with Mr. [redacted] to...

have someone from our production department to meet with him and inspect the issue to see if this has anything to do with our work that we did on the roof.  In the meantime, should Mr. [redacted] have any further questions or concerns, he can reach [redacted] at [redacted] or email him at [redacted]@adhi4u.com.

Initial Business Response /* (1000, 5, 2015/06/26) */
Our Senior Customer Service Representative has been in contact with Ms. [redacted] to discuss the confusion over her chimney replacement. Ms. [redacted]'s insurance company did not approve the replacement, however our sales representative made an agreed to...

discount the work after her roof replacement was paid for in full. Ms. [redacted]'s account remained open so her Sales Representative did not submit the paperwork to our Production Department. Ms. [redacted] has since agreed to make a $2500 payment toward her existing balance. Once our office receives this payment, we will schedule the chimney replacement with the understanding that the remaining balance be paid in full once complete, as outlined in her contract. We ask Ms. [redacted] to contact [redacted] at XXX-XXX-XXXX at extension 150 if she has any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

American Dream Home Improvement and Mr[redacted] have spoken in regards to his complaint and have since came to reasonable resolution given the unforeseen circumstances that occurred at the premises and has since resolved the complaint at a satisfactory level per Mr. [redacted]. We would like to apologize...

to Mr[redacted] if there was any lack of communication and will take this opportunity as learning experience in order to continue to grow our company. Our office has since provided documentation to Mr[redacted] by email on 8/18/16 in exchange for payment to close his account. We ask if Mr[redacted] has any further questions or concerns to contact our office at [redacted].

American Dream Home Improvement has reviewed the complaint submitted by Mr. [redacted].  We have notified the supplier to remove the materials from the home.  We apologize for any miscommunication with the sales representative and we have emailed Mr. [redacted] confimation that his contract was...

cancelled without penalty.  We are one of the largest roofing companies in the nation and pride ourselves on outstanding customer service.  We appreciate Mr. [redacted]'s feedback regarding the miscommunication between himself and the sales team.  Should Mr. [redacted] have any further questions or concerns, he can contact the Customer Service Supervisor [redacted]

We have reviewed the complaint that Mrs. [redacted] submitted.  2 months after the work was completed, Mrs. [redacted] contacted us and let us know that she had issues with the workmanship.  We asked her to email us pictures of the issues she had so we could see what was going on.  She also...

claimed the crew did a poor clean up job.  We told her we would offer her some discounts on her balance for the inconvenience.  After that conversation, we left numerous voicemails and sent emails asking for the pictures when we did not receive them.  After another 2 months of requesting them, she finally contacted our office again and emailed the pictures.  We sent the crew out to the property to correct the issues.  The crew reported back that all issues were taken care of.  We again attempted to contact Mrs. [redacted] for another 2 months to verify with her that she was satisfied.  After another 2 months of no contact, she called and stated that she was not satisfied.  We then sent an in-house production manager to the property to inspect her issues.  He went to the property and corrected all issues. He took pictures showing that the work was completed as well.  After that, our office left voicemails, sent notices, sent emails for 5 months with no response at all from Mrs. [redacted].  Mrs. [redacted] stated numerous times that she would be mailing in payment to our office.  At no point did she actually ever send in payment.  Per our contract, ½ of the balance is due when materials are delivered.  We understood that she had issues and attempted to resolve them and follow up with her.  If our customers do not contact our office to report an issue and we have photos showing all of the issues are resolved, we can only assume that they are.  Mrs. [redacted] was sent to collections.  The workmanship warranty is something we provide once the account has been paid in full.  She can contact either the collection agency or call our office and speak with [redacted] regarding her claimed ongoing issues.  [redacted] can be reached at [redacted] or email him at [redacted]@adhi4u.com.  She can also call the collection agency at [redacted]  At no point has our office ever refused to correct any issues.   Mrs. [redacted] has failed to make payment and communicate with our office.  We ask that she call us or the collection agency to investigate her issues. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

American Dream Home Improvement has been in contact with Ms. [redacted] regarding the complaint she filed.  As for the issues mentioned, there were multiple crews that attempted to do the job. When the crews would show up, Ms. [redacted] turned them away for not tarping her sidewalk or because they...

advised they would need to cut back some vines growing on her roof.  Our crews do their best to protect the landscape during a roof replacement, however this is a major construction project on one’s home.  Our office is open to accommodating her for any inconveniences throughout the process. Ms. [redacted] also mentions that she has issues with the construction done.  Ms. [redacted] got on the roof during the build and the crew did ask her to not be on the roof as that is a liability.  Our Service Department is currently working to schedule a time that works with her where she can point out any issues she may have with the construction.  We ask that Ms. [redacted]l return our calls and contact our Customer Service at [redacted] and dial ext. 174 to speak with [redacted] or email her at [redacted] to discuss accommodating her and to schedule the inspection.  We apologize for any inconveniences Ms. [redacted] has and we look forward to working with her to resolve any and all issues she may have.

Complaint: [redacted]I am rejecting this response because:
Workmanship was not completed well on vent repalced. electic boot still not repalced. Damanged and bent flange not replaced, only nailed more, and now looks worse.
$1500 for window and door wraps I initaly paid for was refuned since work was not done.
No reolution on wrong color trim put on my house. This has been going on since Aug. we are now in Feb.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/17) */
We understand how our billing process may appear to be confusing and apologize it the homeowner felt it was not explained properly. Our company invoices off of insurance proceeds meaning that the homeowner would only be responsible for their...

deductible as our price agreement states. However; due to the policy Mr. [redacted] purchased through his insurance company makes him responsible for recouping additional cost not paid out on the claim and make it payable to the contractor whom performed the work. We suggest Mr. [redacted] to speak with his insurance company regarding the type of policy purchased in order to get a better understanding.
American Dream Home Improvement would like to thank Mr. [redacted] for his business. Although, our records indicate Mr. [redacted] has a balance due, we are willing to resolve his account with a courtesy credit. At this time, we are closing Mr. [redacted]'s account. Should he require further assistance, we ask that her contacts [redacted] XXX-XXX-XXXX Ext [redacted]

Complaint: [redacted]
I am rejecting this response because: you have still made no attempt at contact. Also there are 3 different spots where my roof was leaking.the siding could not have been the cause. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:In Spring of 2015, my home experienced storm damage requiring roof replacement and interior water damage work to be completed.On July 28, 2015 American Dream Home Improvement (ADHI) agreed, in writing, to replace the roof on my home for $18077.64.After their work was complete, on August 24, 2015 ADHI submitted a final invoice for almost $24,000. When I objected, they revised the invoice down but it was still almost $500 above the originally agreed amount. I refused to forward final payment until the invoice was corrected and indicated this through several phone calls and emails.In early December I informed them  that I would like to receive a corrected invoice and forward final payment before I leave for vacation from December 20th until January 6th.  They documented that they tried to contact me 3 times on December 29th, 30th and January 5th.On January 12th I receive a corrected invoice and forwarded payment via FedEx, on January 13th.Since then, rather than indicating we have resolved this situation, ADHI has made statements to Revdex.com suggesting that I am the party that is trying to commit fraud.  However, you will see that I promptly paid all charges immediately upon receiving accurate, correct invoices.This case can be closed but I reject American Dream Home Improvements statements. as they do not reflect the true facts.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I, [redacted] filed a complaint against American Dream Home Improvement, Inc on August 24, 2017. My complaint ID number is [redacted]. When the company replied to my complaint, I did not see my message and therefore did not reply. I called Revdex.com and they resent the company's message which I have read. I strongly disagree with their response, therefore I am requesting a reopening of my original complaint. Please let me know what steps I can take in order to pursue a solution. Thank you.   Sincerely, [redacted]

We have approved the refund for $679.44 to be refunded as there was an over payment reported here on her account.  This refund request was submitted on 8-1-17 and she should be receiving any day if she has not already received it.  Should Ms. [redacted] have any further questions or concerns,...

she can feel free to contact [redacted] or email him at [redacted]@adhi4u.com.