American Dream Home Improvement, Inc

Complaint: ***
I am rejecting this response because:This is *** *** I've sent American Dream these pictures, as we discussedI also sent the pictures to my bank holding my mortgage, to my Insurance agent, and the claims adjustersThey all advised me to have my roof repaired before paying any more moneyMy deductible was $from my Insurance and I paid $The American Dream company came out to address some of the problems and the salesman met with me to explain what went wrong with the roof repair. The salesman said that the crew working on my house was new and he has to keep a closer eye on themThey sent the same crew back to repair their work which was disappointing as I already doubted the craftsmanship and ability of the crew working on my houseThe repairs that were done, and the work that was promised at the time when the salesman sold me the job, were not done correctly I had an independent roofer check the work and they informed me that, indeed, the installation was not done properlyI've talked to three managers from American dream and they all assure me that the job is done correctlyMy roof ridge vent is peeling back and I have to make another claim to my Insurance. This was just installed by American dream in May! I'm attaching the pictures from the roofer that Inspected the roof for meI have a torn bicep and have trouble climbing onto my roofI will follow up with you during the weekI do not want American Dream on my roof until my Insurance adjuster or an architect can check out their workThe roofer who helped me said he could redo the whole roof for half the price American Dream is claiming it costs Thank you for your time & help, *** * ***
***
***
Sincerely,
*** ***

Our office has spoken with Mr***. Per the terms of our contract, we are not liable for any interior damage. Having a roof replaced is a major construction project to the home and though it is unfortunate, these things can happen. We also explained that there is no way for us to
identify if any of the damages were pre-existing or not. As a courtesy, we have agreed to work with Mr*** though and we have come to an agreeable compensation amount to help cover some of the costs for the interior damages. Should Mr*** have any further questions or concerns, he can contact *** ** *** *** *** ** *** *** ** ***

Our office acknowledges the ongoing leak issues with *** *** homeAlthough, we do not believe these leaks are a result of our workmanship, we will send a Service Technician to meet with *** *** and inspect his roof and interior damageWe ask that *** *** send us any inspection reports he's
received from other contractors for reviewWe will be in touch with him to schedule an appointment and we ask that he contacts *** *** ** *** *** *** if he needs anything in the meantime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

According to our records, MsMorgan signed a contract with
American Dream Home Improvement on 8/6/for a full roof replacement completed
on 11/5/Our office had later received contact from MsMorgan on 12/11/
that she didn’t like the cosmetic look of the flashing installation above
the
bay window where the roof meets the brick of the homeOur office had set up a
courtesy service for MsMorgan that was completed on 12/22/for the flashing
in which we did additional caulking to the area to ensure the area was secureOn
12/23/14, MsMorgan reported to our office that she had a leak and water
coming into the bay window areaOur service crew ended up coming out the same
day to investigate the leak in which again, we added additional caulk as we did
not see that the leak was coming from the bay window, however we believe water
was coming into the home due to tuck pointing issues in which some of the bricks
are cracked and mortar is needed on the home for proper maintenanceOn 12/23/our Sales Representative had spoken with Ms
Morgan stated she was happy with the outcome of the service and she had
submitted final payment onto her accountIt wasn’t until 11/18/MsMorgan
again contacted our office and reported that she had a leakOur Service Department
had since spoken with MsMorgan asking if she had had tuck pointing done she
had exclaimed that she had notWe have again, explained to MsMorgan she needs
to have that done on her home, but refuses to think that it’s leaking due to
tuck pointingOur records indicate a photo provided by MsMorgan showing a
leak on her ceiling and not where the bay window is on the first floor on the
front side of the homeThis is proof indicating that the leak MsMorgan is
reporting is due to tuck pointing that is penetrating on the wall in the front
of the second story window sillUpon request, our office will provide these
photos to the Revdex.comOur office has denied any allegations to the leak and
request MsMorgan to provide a certified inspection indicating that the leak
is in fact due to the roof installation from American Dream Home Improvement
and if so, we would review it for further investigationAs of today, Ms
Morgan has not provided a report and states she will not send oneWe ask is
MsMorgan has any further questions or concerns to contact our Customer
Service Department 877-266-Option

We contacted Mr*** last week and walked him through his insurance estimate We showed him where our totals were coming fromHe now understands where we came up with our figures Mr*** has paid his account in full and we believe this matter to be resolved Should Mr
*** have any further questions or concerns, he can feel free to contact *** *** at *** *** *** or via email at ***@adhi4u.com

American Dream Home Improvement apologizes for the confusion regarding the explanation of our contract from our Sales Representative, therefore we will pass along the information to our upper management for proper training purposes We regret that Ms*** chose to forgo with our company and if Ms*** chooses to have work completed in the future, she will reconsider doing business with American Dream Home ImprovementWe ask if the Revdex.com has any further questions or concerns, to contact *** *** *** *** ***

Initial Business Response /* (1000, 5, 2015/06/09) */
Our office has spoken with Mr*** regarding his concerns and since then our Service Crew went out to the property on 6/2/and addressed the issue with the flashing installationWe have apologized to Mr*** for the reported lack of
communication in his complaint as our records do not indicate any calls received from that date as it may be due to Mr*** having the incorrect phone number to contact our office
As of today, our office has confirmed with Mr*** that he is satisfied with the services and was given the correct contact information to communicate to officeIf Mr*** has any further questions or concerns, we ask that he contacts Customer Service XXX-XXX-XXXX Option for assistance
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We already closed this complaint on 6/with the following comments: American Dream Home Improvement came by on June 2nd and made the necessary repairsWe are satisfied with the work nowWe cannot see if there was damage to the covered patio due to all the recent rain, but it does appear that the flashing they installed this 2nd time will keep the water outThey also did a very good job repairing and replacing a small section of plywood, underlayment and shingles to an area that showed an obvious lump

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/07) */
We regret to hear that Ms.*** feels she was pressured by our Sales Representative into working with our companyAs it stands, Ms.***'s agreement has been voided and the 15% cancellation fee has been waivedMs.*** is not our customer
and we request the Revdex.com to close the complaint as Ms.*** is aware her contract has been cancelledShould the Revdex.com have any further questions, please contact Customer Service Supervisor ***
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

American Dream Home Improvement has been working with Mr*** to walk him through our invoice We bill our customers the same price that is approved by their insurance company When the work was completed, Mr***'s insurance company did not pay for all of the work that was
performed Our office sent an invoice to the insurance company regarding items that were performed but not covered on the initial estimate A copy of that invoice was also provided to Mr*** and it stated on that invoice that it was not a final price and that we were still reconciling the cost with the insurance company Once the insurance company came to an agreement on the price, a revised final invoice was sent to Mr*** We have since spoken with Mr*** via email and we have been able to show him where our totals came from Mr*** now has his final invoice and final payment is expected We apologize if there was any miscommunication here in the office while the invoice was being reconciled Should Mr*** have any further questions or concerns, he can feel free to contact *** *** ** *** *** *** or via email at [email protected]

Ms*** signed a contract with American Dream Home Improvement on 06/01/and the roof replacement was completed on 07/27/As the contract states by trade, the pricing is subject to the insurance company’s approval and the deductible is the homeowner’s responsibility to pay to their contractor
On 08/21/15, our company finalized our invoice per agreement with the insurance company’s estimate for a total of $18,for the replacement cost value of the roofMs*** does have accommodation credits towards her account in the total of $which reduces the total due towards her account in the amount of $17, Ms*** has made two payments that have been applied towards the balance due in the amount of $8738, leaving $8,still dueOur Customer Service Supervisor is in communication with Ms*** regarding the concerns and will continue to work with Ms*** until her account is rectifiedAmerican Dream Home Improvement can provide a copy of the estimate to the Revdex.com upon requestWe ask Ms*** to submit her final payment of $to close her account outIf Ms*** has any further questions or concerns, we ask her to contact *** *** *** *** ***

ADHI has reached out to the homeowner and reviewed their concernsOur service team has concluded that the appearance of shingles not settling correctly is due to the house settling and is structuralThis is not due to workmanship performed by ADHIThe homeowner is going to have an independent
inspector consult with him on it and will follow up with usThe homeowner brought up additional work he wanted performed and it was explained that we do fully approved work only and the work requested is not fully approvedAt this time, we are waiting on the inspection results and will be able to proceed to work out a reasonable resolutionADHI will be happy to address any additional questions or concerns*** *** can be reached at *** *** *** ** ** *** * ***@adhi4u.com

We have reviewed the complain filed by Mr*** Our contract states that we will bill them based off of their insurance estimate and their out of pocket would be their deductible The $that was previously approved on the claim, is included in our total as we did those repairs this
year Only a small section was approved on the first claim and when Mr*** filed a 2nd claim, they approved the remaining sections The totals are for getting the entire roof replaced The account manager assigned to this file has been communicating with Mr*** via email Even though the $is part of the claim he filed and is for all of the work that was performed, we have agreed to remove the charge from his invoice His account has been paid in full Should Mr*** have any further questions or concerns, he can feel free to contact his account manager at *** *** *** or email her at ***@adhi4u.com

Our office has been in contact with Ms*** regarding her concerns about the final invoice amount for the roof replacement completed on June 23rd, Both parties have since resolved the clerical error as the invoice that Ms*** received was the previous invoice prior to our company
finalizing the invoice with the insurance company on July 8th, We would like to apologize for the error and feel a call to our Management Department could have avoided a complaint from being filedIf Ms*** or Mr*** have any further questions or concerns, we them to contact our Customer Service Department at *** Option **

Our office has since resolved Ms*** desired resolution regarding her complaint with an accommodation credit of $totaling a balance due upon the revised final invoice that has since been emailed to Ms***In lieu of Ms*** current response, our office tried to communicate with Ms*** on 12/29/15, 12/30/15, and 1/5/requesting confirmation that Ms*** was going to be reporting back to her insurance company that there was $in additional insurance proceeds not being allocated towards the claims estimated work to be performed and will be returned back to her insurance companyMs*** did confirm by email today, that she will contact her insurance company regarding this matter of the additional insurance proceeds as you can not legally profit off of an insurance claimWe request Ms*** to submit her final payment due of $in order to close out her account with our companyIf Ms*** has any further questions or concerns we ask her to direct them to *** *** *** *** ***

Complaint: ***
I am rejecting this response because:The water leak and falling debris is repeated within 2-years time frameThere is a problem need work to fix the leakWithin the next days a chimney contractor will rebuild the chimney.I need service to come and inspect the source of leak and the falling debris
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:ADHI has not responded to the complaint to my understanding and satisfaction.The ASI insurance company allowed to fix the roof.The invoice from ADHI was for a total of 18,675.99.ADHI DID NOT request any additional increase in funds to repair the roof and simply over charged an amount A total bill and lien was placed on the house for $18,until the bill was paid in fullI had paid a $deductible (which I know is out of pocket),as well as an additional $to start the job per their request.I also paid a check to finish the roof for $14,,totaling $17,675.99.The amount in question that should be refunded to me then is $
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:knocking on my door and being rude is why I am not a customer, just keep your unwanted people away from me, my neighbors and my neighborhoodon my wall clearly states no solicitorscan you and/or your people know how to resd

Complaint:
I am rejecting this response because:
Sincerely,
Mary ***