American Dream Home Improvement, Inc

We have spoken with Ms. [redacted] regarding her invoice and her insurance claim that she filed. The insurance company paid to detach and reset her gutters, not to replace them all.  When you install a new roof, you have to take the gutters down and reattach them.  She believes her gutters...

should have been replaced. We have attempted to explain that we can only do what the insurance company approved on the claim unless she wants to pay out of pocket for the gutters.  If she feels all of the gutters should be replaced, she will need to have that discussion with her insurance company.  Ms. [redacted] has indicated that she is going to not make any further payments at this time for the roof that was completed.  That would put her in breach of contract and we would like to avoid that.  We ask that Ms. [redacted] call her account manager, [redacted] or email her at [redacted]@adhi4u.com.  She has mentioned that she does not have money to pay her deductible.  Our company offers financing and payment plans to all of our customers to help them stay in good standing and we encourage her to contact [redacted] to discuss those options.

Our Project Manager [redacted] reports the service was completed at the property on September 1st, 2016 and signed off by Mr. [redacted] as completed and satisfied with the outcome. During our service repair, two areas where addressed, the boot and a section around the chimney. We have spoken to Mr. [redacted]...

today, September 8, 2016, and Mr. [redacted] currently reports no leak has occurred since the service. We would like to apologize to Mr. [redacted] about the lack of commutation from our and feel a request to our Management could have avoided a filed complaint. We ask if Mr. [redacted] has any further questions or concerns to contact [redacted] Ext [redacted] or Customer Service [redacted] Option. At this time, we consider this complaint closed.