American Dream Home Improvement, Inc

The bill as I text them a copy of states that gutters were on the bill. They say it wasn't. Added we are willing to pay the amount they have on this contract for gutters and roof in the amount if 6132.00. she I talked with the guy [redacted] he said we owed more. Was supposed to call us back never did. I called a lady we have talked to from the same office named [redacted]. She was looking into it never called me back. Last Friday I tried to call [redacted] back to explain that we would pay the amount on the contract. And to also inform him we noticed the drip edge was damaged when they put the gutters on. I'm not paying anymore till I hear from them and have the drip edge inspected and fixed. U can never talk to the same person or get anyone to call u back. They were better at calling us back after you contacted them. Now after the gutters are up they are hard to get a hold of again. We are willing to pay what's was stated on the contract here. But want the drip edge fixed they damaged when they put the gutters on then will pay what's on the contract.

The American Dream Home Improvement customer service center has been working with Ms. [redacted] regarding the complications that went on during her build since December 4th, 2015.   Multiple emails and phone calls have been exchanged regarding the events that took place.  American Dream...

Home Improvement had been asking for a list of materials and items that had been damaged and the documentation to back this up.  At this time, American Dream Home Improvement has agreed to resolve Ms. [redacted] issues with a credit towards her account in order for her to repair and/or replace any items that were damaged.  This offer was accepted by Ms. [redacted] and she has agreed to drop her dispute with American Dream Home Improvement.  American Dream Home Improvement is always willing to work with our homeowners on a reasonable and amicable solution to any problems that may arise with a build.  At this time, we consider this matter resolved.  If Ms. [redacted] has any further questions or concerns, we ask her to contact Customer Service [redacted]

Initial Business Response /* (1000, 5, 2015/09/23) */
American Dream Home Improvement takes pride in our workmanship and has since addressed Mr. [redacted] concerns. We apologize Mr.[redacted] had lack of commutation to complete the services at the time of his complaint. We have confirmed with Mr.[redacted]...

that the gutter issue was addressed at his satisfactory.
Our office has since sent Mr.[redacted] his final invoice reflecting a balance due of $9628.68 with no payments applied to his account and we are requesting full and final payment to be submitted no later than 9/30/15. We ask if Mr.[redacted] has any further questions or concerns to contact Customer Service Supervisor [redacted]

Account Manager [redacted] contacted Mr [redacted] on 3/22/17 to discuss his account. Mr. [redacted] advise he never received a copy of his contract, however it is company policy for our Sales staff to leave a copy with the customer upon signing it.The issue of the vents were discussed and it was...

reiterated to Mr. [redacted] that his insurance company did not approve a replacement of his roof vents. A discount in the amount of $500 was extended and the remaining balance was entered into a payment plan. Should Mr. [redacted] have any additional questions he may contact [redacted] at [redacted] ext [redacted].

Complaint: [redacted]
I am rejecting this response because:  Yes my balance is paid in full but American dreams home were charging me 11,00.00 dollars and when I made a complaint with the Revdex.com then they change the amount to around 9,000 and some which is what my adjuster had said it should have been. bringing my balance down to around 2,500 instead of  around 4,000. They also have not provided me with my warranty for the  roof and my final receipt which they said it would be mail to my home. I have the statement to prove what I'm saying. 
Sincerely,
[redacted]

Mr. [redacted] signed a contract price agreement with American Dream Home Improvement on 03/19/16, in which Mr. [redacted] insurance company did approve for a roof replacement that American Dream Home Improvement completed on 04/07/16. As stated in our contract agreement, “Pricing is separated by trade and...

subject to insurance company’s approval on an individual basis.” We would like to apologize if the terms of the written agreement was not thoroughly explained from our Sales Representative. Mr. [redacted] materials to replace the roof were delivered to the property on 04/05/16 allowing a 2-day window for Mr. [redacted] to question the materials sitting on the property for the roof replacement and allow for Mr. [redacted] to cancel any work at the property. Our records indicate no written or verbal cancellation was ever submitted. Our Customer Service Supervisor has last spoken with Mr. [redacted] on 05/09/16, addressing any outstanding concerns to come to reasonable desired resolution, however Mr. [redacted] has requested American Dream Home Improvement to accommodate a credit to close his current account balance due of $4,752.87 as he stated he wanted to get his gutters and downspouts replaced. After explaining to Mr. [redacted] that his insurance company did not estimate to replace the gutters and downspouts therefore the insurance proceeds allocated for the claim are to pay for the roof replacement. Mr. [redacted] proceeded to state that his Mortgage Company applied the insurance funds to pay for the roof towards his delinquent mortgage loan. After explaining to Mr. [redacted] the remaining balance due is $2050 of his deductible and $2702.87 of the insurance proceeds and when offering options for assistance to help pay the balance due, Mr. [redacted] has not communicated back from any calls or emails for a resolution on the work completed and the outstanding balance due $4,752.87. We ask Mr. [redacted] to open the line of communication with American Dream Home Improvement to resolve his outstanding balance due for the roof replacement that was agreed to and approved by the insurance company. Mr. [redacted] can contact [redacted] or Customer Service [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution although not satisfactory 100%, will do. I do not like the fact that the company openly lied to the Revdex.com by stating I received an estimate but also did not address any of the other items that were listed. I did contact the insurance company who verified that they NEVER emailed or mailed me a copy of the estimate that they approved. Had they done so, I could have either chosen to stop the claim, negotiated with the company to replace the roof within the monies available or found another company to do the work since I was not obligated to use them per their contract. The insurance company verified a email was sent out on 2.18.16, the date that I requested it when starting my initial inquiry to the claim. Had I been provided an estimate by anyone, including both sides, I could have either chosen to stop the claim, negotiated with the company to replace the roof within the monies available or found another company to do the work since I was not obligated to use them per their contract. By the company taking away the warranty, they are still not standing behind their contract 100%. After thinking over this at great length, even if they stood by their contract and provided the warranty, I would not want to deal with them again, for anything, EVER. They are just storm chasers. They have employees who need an interpreter since they do not speak/understand English and think nothing of drinking alcohol on the job.  They have sales people who never follow-up after the contract has been signed. I will stand behind my words though - my review of their company stands. They're horrible. They only responded since I filed a complaint to the Revdex.com so that their "stamp of approval" would be put back up. They did nothing to resolve the situation beforehand other than harassing me for payment.I will still follow through with the Attorney Generals Office complaint as well as the [redacted] Home Owners Association and the Village of [redacted] 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:     In this report it is said that they are agreeing to pay for the damages that they caused and even claimed in this response but in fact they are saying that with my insurance money for my roof there is enough to get the $3200 worth of repairs done as well.  So they are refusing to pay for the damages that they caused and have claimed they caused and are telling me to pay it and they will just wipe my bill.   I will have to move forward with an Attorney because they seem to refuse to make right what they have made wrong.   Again [redacted] I told him many times over, I do believe I am not being irrational about my request for them to fix my damages and get rid of my bill with them since my roof leaks worse that it did when a hail storm came through, so I will have to pursue this further.
Sincerely,
[redacted]

American Dream Home Improvement had made all adjustments once we knew that we were not going to be completing all the work on the insurance estimate.  We appreciate the adjuster working with our office and Ms. [redacted] to ensure everyone is on the same page.  We only billed Ms. [redacted] for the work that was completed and that payment has been collected.  The warranty paperwork is provided once an account has been paid in full.   Now that the account has been paid in full, the warranty paperwork, along with a paid in full receipt, has been provided to Ms. [redacted].  We consider the matter closed and ask the Revdex.com to close this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A representative has met with Mr. [redacted] to inspect where the leak was coming from.  At the time of the inspection, we have not been able to clearly identify where the leak is coming from.  There are no signs it is coming from the roof. The only interior damage is coming from the basement, which is directly located under the bathroom.  There was no evidence of interior damage on the first floor so it is unclear where the leak is coming from or if it even has anything to do with the roof.  We did speak with Mr. [redacted] today and reached an agreement on the balance due which he accepted.  At this point, we are considering the matter resolved.  Should Mr. [redacted] have any additional questions or concerns, he can feel free to reach [redacted]

American Dream Home Improvement has been in contact with Mr. [redacted] regarding his concerns with his invoice and have since resolved this matter that was due to lack of coverage from his insurance policy.  Our records indicate that Mr. [redacted] was under the assumption his insurance was...

covering the additional layer of shingles removed and the sheathing replacement, however the type of policy Mr. [redacted] has, he is responsible for any additional expenses made with the contractor for the filed claim. Mr. [redacted] insurance adjuster has spoken with Mr. [redacted] explaining the situation as well as our office and has since rectified his complaint with a reasonable agreement. Mr [redacted] will be submitting additional funds to his account and will be following up with his insurance agency regarding the policy he was sold. We ask if Mr. [redacted] has any further questions or concerns to contact [redacted] or Customer Service at [redacted]

We have looked into the matter.  A check was cut and sent back to Ms. [redacted] and she should receive the payment this week.  If for any reason she does not receive the check for $1,245.78, she should contact our office.  We appreciate the feedback regarding the run around that she was...

given so that we can look into that further on our end and ensure that other customers do not experience the same issue.  Should Ms. [redacted] have any further questions or concerns, she can contact [redacted] at [redacted] or email him at [redacted]@adhi4u.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]         Hi [redacted] the company rep. was not nice to me on the phone, I will be in contact with you today. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

American Dream Home Improvement has been in constant communication regarding Mr. [redacted]’s expressed concerns with the workmanship for the roof replacement and have since verified a passing inspection has been completed on October 20th, 2016. The results of the passing inspection were provided to Mr....

[redacted] by email on October 25th, 2016. Our Customer Service Supervisor [redacted] has corresponded to Mr. [redacted] explaining that an accommodation for compensation due to interior damages will further be discussed once verified that no further leaks will occur and the leak has been fully repaired. Once Mr. [redacted] confirms, final discussions for compensation will be agreed upon for a reasonable accommodation to repair the damage. Our office apologizes if the lack of communication resulted Mr. [redacted] to file a complaint and feel a call to our Corporate office to speak to a Manager could have resolved this matter. We ask Mr. [redacted] to continue to keep the line of communication open with [redacted] at [redacted], for the reimbursement regarding the interior damages to be distributed for in a timely matter.

We have received the complaint filed by Mr. [redacted]  A leak was reported to us on 5/11/7.  This was the first mention of any leak to our office.  We went out immediately after receiving notice that there was a leak.  The crew that went to the home to inspect the leak saw that...

the [redacted] siding is falling off of their home and there is no house wrap installed.  The house wrap is what keeps the moisture out.  This is where we determined the leak to be coming from.  Our company installed the roof and when we were last there did not find a leak coming in from the roof, but rather the siding.  We have agreed to meet with Mr. [redacted] so we can do a 2nd inspection and determine where the leak is coming from.  In the meantime, should Mr. [redacted] have any further questions or concerns, he can contact his account manager, [redacted] at [redacted] or email her at [redacted]@adhi4u.com.

Our office spoke with Mrs. [redacted] today.  We asked her what color she had wanted and what color she received.  She said that she wanted "Teak" but received "Brownwood".  After further investigation into why a different color was installed, it was shown the Mr. [redacted] signed the...

contract on 6-14-17 asking for "Teak".  There was an appointment a month later to meet with the insurance adjuster and Mrs. [redacted] was present.  At that time, she had switched the color to "Brownwood".  Mrs. [redacted] did confirm this today as well that she requested "Brownwood" shingles.  We installed the color that Mrs. [redacted] had requested us to change it to.  After speaking with her, she feels that the shingles look more orange on her roof than they do on the sample.  Since the roof color that was requested was installed on the roof, there would be no reason for us to replace the roof as the color requested was installed.  Mrs. [redacted] seemed to understand but still may be upset that the roof color doesn't look the way that she thought it would.  Should Mrs. [redacted] have further questions, she can reach out to [redacted] at [redacted] and email me at [redacted].

Our company has been in contact with Mr. [redacted] addressing his concerns regarding the filed complaint resolving it in a satisfactory outcome as of today, August 3, 2016. Mr. [redacted] signed a contract agreement with American Dream Home Improvement back on March 6th, 2015 for a roof replacement completed...

on April 16th, 2015. Although Mr. [redacted] did sign a contract based off of insurance company approval, our records indicate in between the adjuster’s outcome and the completion of roof replacement, Mr. [redacted] and our Sales Representative had a verbal agreement for retail expense for the garage roof. After speaking with Mr. [redacted] there seemed to be some lack of communication and due to there not being a written agreement our Customer Service Supervisor [redacted] came to an accommodation with Mr. [redacted] closing his account out. We would like to apologize to Mr. [redacted] for lack of communication regarding the inspection results. Our records indicate the service for repair per the city were completed and a final re-inspection through the City of Moline took placed on May 10th 2016 and passed. Upon request a copy of the passing inspection can be provided to Mr. [redacted] from American Dream Home Improvement. We ask if Mr. [redacted] has any further questions or concerns to contact [redacted] 877-266-8666 Ext 140 and the Better Business Bueru considers this complaint closed.

We have reviewed the complaint filed.  The reason the work was not started, was because the homeowners did not want to pay their deductible.  They stated the only way we could do the job is if they did not have to pay out of pocket.  By law, we cannot waive a deductible.  If we...

would do the work, the homeowners would need to pay their deductible.  Since this is not what they want to do, no work will be completed.  Our contract states that to be binding, the work needs to be completed within 90 days.  Since the 90 days has been passed, the homeowners are released from the contract at no penalty.  Should the homeowners agree to the terms of our contract which states you are responsible for your deductible, we will be more than happy to meet with them again and perform the work.  We have not received any checks from the homeowner and nothing has been deposited on the account.  If there is a check that is missing, they will need to contact their insurance adjuster and get the check reissued.  If the homeowners have any further questions or concerns, they can feel free to contact [redacted] or email him at [redacted]@adhi4u.com.