American Express Company

Review: in First week of February, a sales person from American express called me to sign up for a new business gold reward card and offered 75,000 points if I make $10,000 in purchases in the first 4 months. He said he will waive the first year fee for the card for primary and additional cards. Here is the summary of my bills for the first 3 months

March 2015 statement - $4,065.65

April 2015 statement - $3,784.95

May 2015 statement -$4,639.18 (due to be paid and will be paid on time)

when I contacted on May **, 2015, American express told me since I already used this offer earlier I am no longer eligible. If that is the case, why did they contacted me to sign me up? It is cheating on Amex part. I wasted 4 months by holding this card and putting all our business transactions on this card.

because of this, I closed 2 accounts (because I don't want to do any business with Amex) and I lost all my rewards.

Lost 15,938 rewards on [redacted] American Express gold card

Lost 13,478 rewards on [redacted] Amex open card

american express (address on the credit card statement)

[redacted]Desired Settlement: As per the promise, Amex needs to give us 75,000 points. Also they should give me the points I lost when I closed both accounts.

Lost 15,938 rewards on [redacted] American Express gold card

Lost 13,478 rewards on [redacted] Amex open card

Business

Response:

American Express mailed our response to the consumer today.

Review: American express refused to credit my account and refund me $172 for a transaction I dispute

They made me wait 2 weeks to tell me that they were not going to refund me

If you dispute a transaction $25 or less they won't give you a hard time but but $30 or more they will tell you that they will refund you no matter what the amount is they tell you your money is insured but I believe that is a lie

All the time I was with American Express serve any amount over $25 they did not credit my account any amount under 25 they credited my account and you do not get cash back you cannot get cash back using this cardDesired Settlement: Refund. They refused and still have not gave me my money back and it has been over 90 days

Business

Response:

American Express mailed our response to the consumer today.

This business provides no means for consumers to make contact with their service representatives via email (i.e. secure-webmail) or fax; but, only by phone or via postal-mail.

Such companies is always "suspect" when they make it difficult for consumers to have prompt & proper problem-resolution by written communication.

What are they afraid of, really!

Review: I made a booking through American Express Travel on 3/**/15 for a car rental to be picked up at the airport in [redacted], **. Trip-ID: [redacted]

My main reason for booking with American Express Travel was for the sole reason that I had heard great reviews from friends and families. Many encouraged me to do so being that AMEX also offered the best car rental insurance. I did not think about it twice. I got on the phone and booked it through AMEX Travel. The young lady who helped me was great and pleasant to deal with. She answered all my questions, found the best deal for me and told me the price of $215.04 included everything, including the full tank of gas and all taxes and fees.

She told me all I had to do was show my AMEX card at the counter, pick up my car and that I would only pay when I returned the car. I was thrilled with this great deal and booked it immediately.

I arrive in [redacted] only to find out the car rental agency [redacted] is closed and going out of business. I was left walking and wondering around the terminal trying to find someone to help me and finally a young man from the next car rental agency [redacted] reaches out to me and informs me that [redacted] is going out if business which I just mentioned before. I was very upset and he told me he would try to match [redacted]'s price but the best deal he could provide me with was at $411.60 and a free upgrade to a full size sedan. I pleaded with the young man for a better deal but he could not do any better. I did not have the time to call AMEX in that moment being that I had 5 friends waiting outside for me and a few others in [redacted].

I booked it, took my car and left very unhappy. This was not the experience I was looking forward to with AMEX Travel.

I don't understand why AMEX would do business with a car rental agency if they are not 100% sure the company is operating. When I called AMEX to complain, the lady put me on hold while she called [redacted] on the other line and told me they were not answering and this was in the middle of the day.Desired Settlement: I want my bill to be adjusted and reflect the price I was originally given of $215.04

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a AMEX Blue Bird card.. My account was frozen and over $1000 in funds have been unavailable for me for almost a week now. Amex left me stranded in Las Vegas without ability to pay my hotel bill or pay for food or medicine. Their customer service agents have lied to me and gave me incorrect information... I faxed in a lot of documentation including my social security card and passport.. Which is unacceptable. My sister had to even take off work to get my SS card. They ruined my vacation, and still have not got my funds returned. LIe after lie my account is still frozen.Desired Settlement: I want all my funds returned to me via FedEx overnight check. I want also an extra $200 for my sister taking off work. And $2,000 for the ruined vacation, pain and suffering etc. Also 20% interest on the time the funds were frozen. A prepaid card should not have the right to freeze up every cent of the user without their consent.

Business

Response:

We responded to the consumer via written correspondence today

Review: A settlement offer made by NCO financial on behalf of American Express in the amount of $3,176.28 was not honored. The offer was accepted by the alleged account holder in writing to NCO financial. NCO financial transferred the account back to American Express. The alleged account holder contacted American Express in writing questioning status of settlement offer. American Express responded with a balance notice. This practice is deceptive and unethical.Desired Settlement: American Express should honor the original settlement offer presented by NCO financial good through December 31, 2013. Once the settlement payment is posted by American Express any remaining balance should be written off. All credit reporting associated with this account should be updated reflecting account settlement with a zero balance.

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good morning,

Thank you for the quick response. The timeline provided in the attached letter is not accurate. The timeline is as follows:

- August **, 2012: NCO Financial settlement letter generated.

-September ** 2012: response returned accepting settlement with a request for response IN WRITING that the offer is still in effect with effective dates. Upon receipt of written confirmation payment would be tendered. Reason for written request is NCO stated “their offer can expire without notice” this language is ambiguous, misleading and potentially unethical. NCO requested a telephone confirmation that the settlement offer had not expired. A telephone confirmation is non-binding and that is the rationale for written confirmation.

-February **, 2013: American Express responded with a credit reporting dispute letter with no mention of the settlement offer.

-July, 2013: inquiry sent to American Express questioning the status of the settlement offer accepted with NCO Financial.

-September *, 2013: American Express responded with no acknowledgement of NCO settlement only original balance information.

-September, 2013: Revdex.com case opened.

I hope this helps you understand why this case has been opened and why the response is not accepted. The actions by American Express and NCO financial are reprehensible. The settlement offer seems to be unfounded and simply a "ploy" to facilitate a response with no intention of fulfilling the terms of the offer. These actions by NCO and American Express support my contention of unethical and misleading collection practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today.

Review: My mother, [redacted], address: [redacted], passed away May [redacted], 2013. Within a few weeks we were closing accounts, etc. A person from Bank of the West, where my mother's trust is held, confreneced called me in with American Express when he was closing the account. Unfortunately I didn't write down the Am Ex employee's name and date. That employee said no problem on closing the account and to just call the rewards department in order to redeem her 100,000 or so points that she had accumulated, which is the approximate amount from one of her accounts. She had at least two accounts with them. When I tried to do what I was told, I received a lot of grief from the rewards department telling me that they need additional paperwork. They asked for 1). A copy of death certificate 2). A letter of administration with name of the executor 3). To clarify what form to put the points into for my brother and I. These instructions were given by "[redacted]." When I called Am Ex back to explain that Bank of the West is the "trustee" of her trust, that Am Ex person said to also include a copy of my mother's will, which states that she leaves everything to my brother, [redacted], and I. So, I had Bank of the West draft a letter stating that they are the trustee and they give Am Ex permission to give us the point redemption. [redacted] from B of W also included a copy of her will and a copy of her death certificate as was indicated. Today I received a letter from Am Ex saying that they need "official documentation proving that you are the Executor of the estate." I could not believe what I was reading. I find Am Ex disgusting that they would give me the run around like they are after my mom's death. My mother has had Am Ex accounts for decades and so have I. I say SHAME ON YOU AM EX!!!!!!!Desired Settlement: I want to know the amount of rewards she has all together on her two Am Ex accounts: one ending in: [redacted] Rewards Plus Gold Card and the account ending in [redacted] Optima a Platinum Card. I want american Express to put all of her points onto Am Ex gift cards, or however they do it, and send those to us ASAP. I would like the amount she has in rewards plus another $100 worth of Am Ex cards for my time, troubles, headaches and stress. I also want a verbal and or written apology for the way we have been treated.

Business

Response:

Dear [redacted],

Your recent correspondence to the Revdex.com (Revdex.com) has been forwarded to American Express for review. Please accept our sincere condolences for your recent loss.

Unfortunately , we are not able to respond to your inquiry because Third Party Disclosure Laws and American Express' privacy policy prohibit sharing certain types of information with non authorized accountholders. As such, American Express is unable to provide the requested information without you first providing the official documentation proving that you are Executor of the estate.

We previously communicated in correspondence to the Estate of [redacted], that we are unable to accept the Will as official documentation that you are Executor of the estate.

[redacted], we regret any inconvenience this may have caused you, your understanding regarding this matter is appreciated.

Sincerely,

Yow- additional correspondence to the Revdex.com (Revdex.com) has been forwarded to American Express for review. We regret the inconvenience you have encountered in attempting to redeem yow- mother's MR points. Please allow me to explain.

In order to proceed with the bank's request to redeem your mother 's MR points for gift cards for you and your brother we have to have Letters of Testamentary or Letters of Administration issued by the county of jurisdiction . Once this information is received we can proceed with the

[redacted], your understanding regarding this matter is appreciated. Sincerely,

Customer Advocate

Services Team American Express

US Banking

Group, Salt Lake City, UT

Consumer

Response:

Please find attached the documents you requested in regards to my case ID# [redacted]. I have: 1). The original LETTER OF ADMINISTRATION from [redacted]r, the trust officer at Bank of the West; 2). My letter of authorization for Am Ex to be able to respond directly to Revdex.com; and 3). My letter rejecting Am Ex's response.

Thanks, [redacted]

Business

Response:

For reference purposes, enclosed is a copy of your letter to the Estate of [redacted] dated May **, 2013. Bank of the West is the acting trustee of the above captioned Trust as well as the named executor in [redacted]'s Last Will and Testament

(copy enclosed). Bank of the West is the successor to Sanwa Bank. [redacted] passed away on 5/**/13 (copy of her death certificate enclosed). It is my understandi ng you require this informati on before allowing [redacted]'s daughter and son to convert the award points into American Express Gift Cards. [redacted] , the daughter, is handling this matter for both herself and her brother and would appreciate your cooperation.

[redacted]'s phone number is ###-###-####. Please have your Customer Service and/or your Rewards

Unit contact [redacted] to arrange for the gift cards. Thank you for your assistance in this matter. Let me know if you require any additional information or documentation from the Bank.

Very truly yours,

To whom it may concern,

We are sorry to hear about the death of [redacted]and would like to take this opportunity to express our sympathy. We know this must be a difficult time for you and hope you will let us know if we may be of any assistance. Service is the cornerstone of the American Express brand, and we have a long- standing reputation for providing assistance through difficult times.

We have cancelled the card member's account(s) listed above. If you would like to maintain the relationship with American Express, please call us to discuss available options. If there is an outstanding balance on the account it will be indicated on the next billing statement. For assistance with resolving any outstanding balance, Contact our customer care team at [redacted]. A customer care team representative can be reached Monday through Friday from 8:00 a.m. to 9:00 p.m. ET and Saturday 8:00 to 4:30 pm ET.

Sincerely,

Review: My daughter could not use AmEx travelers checks in Ireland. She filed for a refund (AmEx claim [redacted]). She still has not received a refund

My daughter moved to [redacted] Ireland in August. I gave her 5000 euros in AmEx travelers checks to help her get settled. Once there, she could not find a single business or bank that would accept the AmEx checks. She filed for a refund 2 months ago (AmEx claim [redacted]). After a very long process, she finally got approval for the refund. However she still has not received the refund. Everytime my daughter contacts AmEx she gets the runaround.Desired Settlement: We are seeking full refund of the 5000 Euros. AmEx has approved the refund (AmEx claim [redacted]) but has not paid it. My daughter keeps getting the runaround from AmEx.

Business

Response:

We responded to the consumer via written correspondence today.

Review: My card was suspended for duplicate deposits that my daughter's bank issued on my behalf. When her bank reversed the charges, American Express put a freeze on my prepaid card and stated that a refund would be issued for the remaining balance of $36.92 in July 2013. To date, no refund has been issued. When I spoke with Seth(would not release his last name) in Customer Service, he stated that American Express would KEEP MY BALANCE and not refund anything. I am a disabled woman living on Social Security and any money I have is needed. They were very rude when all I wanted was to get the refund they promised me would be in the mail 6 weeks after I spoke with them in July. Now , they state they are going to keep my money and could not give me any reason as to why.Desired Settlement: I would like what they promised, a refund check of $36.92 issued to me.

Business

Response:

responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the business response from American Express.

In the letter sent to me from this company, they only addressed the fact that I

had contacted your offices to help resolve the issue but offered no closure or

mention of refunding the money they are still holding on my account.

Thank you for assisting in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to customer via correspondence

Review: [redacted]. of G E collections payments should be $147.00 month just because miss one payment said light house program. Now every month gorge me [redacted], 147.00 was agreement.costco american express,ge collection. unemployed and permanently disabled veteran on fix income.help meDesired Settlement: the agreement [redacted] at ge amt 147 is all I can pay. that is what I aGREED TOO

Business

Response:

We responded to the customer via written correspondence today.

Review: In March of 2011, my daughter received two credit cards from American Express and gave me one. I used it several times, until the first statement arrived and found that all her charges we charged to me. I paid my share and she call Americam Express to have my name removed from the account and I did not use the card again. On January **, 2014, I received an email from American Express asking that I update the contact details associated with American Express card account. As I had not used the card for several years, no longer had the card and had not heard from American Express, I did not reply to their request. On February **, 2014, I received a letter from [redacted]. referencing a collection in the amount of $7,015.65. I immediately called them and told tham that I did not have the card and had not made any charges since 2011. They told me I was responsible for the debt. I asked that they send me copies of statement, which they did and I found that the account still had my name on it, but my daughters address. Yesterday, I called them and told them that I had received the copies and they wanted to set up a payment option. I asked if I could get copies of the store receipts with my signature on them, but they declined. I then asked for a copy of the contract, which they are going to do. They also asked if I had seen a [redacted], which I have.Desired Settlement: I would like all refererences to me be deleted from this account and not pursue me any more.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for taking the time to call me and reopening my case against American Express. American Express contacted me via mail on March **, 2014 concerning my recent correspondence to the Revdex.com. The letter stated that they were unable to locate an account for me with the information provided in my correspondence. They stated in order for them to investigate my inquire further, they needed additional information. They stated they attempted to contact me to obtain this information by calling the number provided in my correspondence, but were unable to reach me. I did call them back, but their office was closed. They asked that I provide my full American Express credit card number, my name as it appears on the card, and the address from the billing statements. I called a [redacted], the person who signed the letter, on March **. 2014 and talked to him and gave the information that I had. I do not have a card any longer and had used one since March **, 2011. At that time I gave them the correct address in which to mail the statements and asked that they take my name off the account. I hope that this helps in reopening my case and I appreciate all the help you have been giving me.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express is unable to respond to the consumer at this time.

Review: I signed up for an American Express [redacted] credit card in the beginning of December. By the third week of December I still hadn't received my card. I called and was told to wait another week and if I hadn't received the card to call back. On December [redacted] I received my first bill even though I still hadn't received the card. I called and was told that American Express sent my card to the wrong address and would send a second card. However I already lost a month of using the card and a month of not having to pay an annual fee, which was one of the reasons I signed up for the card in the first place. When I raised this issue with the customer service representative and his supervisor they said there was nothing they could do and refused to help me further.Desired Settlement: I would like to have no annual fee period extended one month for the month in which it took American Express to send me my card.

Business

Response:

American Express mailed our response to the consumer today.

Review: OnJune2014,I took A.E.Buss.card with the purpose to fix my car's trans.A month later I found that I had to pay in full. I call make arrangent,Idid pay

I had call every month and make payments like we agreed. They sent to Credit Bureau as charged off. As result they damaged my credit and I can't buy a home. I have been calling and asking them constantly if they sent to my credit. They said no because I am making payments. They lie to me.I had worked so hard to fix my credit in the last year, working in three jobs to be able to buy a home. And American Express customer services had told me one thing and do something else. They account is pay as today, I am demanding them to fix their credit report. I should be notified ahead about their intentions, and could it be prevented.Desired Settlement: Fix my credit report. Sent the correct information. I paid as agreed. They had recorded all the conversations. There is the truth.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told than on february ** this account will show as pay off and would not shown as a collection account. I called and asked them for a letter to take to [redacted] because I am trying to get approved for a mortgage loan. They refused to fax the letter. I paid as agree and I was told the account was not sent to collection. They lie to me. I pay this credit card in six months and in full. I do not deserved they play with my reputation and credit.

This issue has caused me so much pain and depression and I do not trust in AExpress any more.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am tired and frustrated dealing with this issue. I spoke to their Revdex.com and was told they will fix my credit as pay as agreed and satisfactorystill wasting my time! I want this problem resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on February**, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: I went to atm with $598 available. Tried to withdraw $300 but was declined, no reason given. I then tried a different amount after verifying my balance on my Bluebird Prepaid cell phone app. $200 declined also. I checked again as I tried another atm across the street. Showed $598. My transactions there also declined. I began calling and holding as I drove to another atm. After holding for several minutes I was hung up on. This happened 3 times. I then checked my app again and to my dismay, it showed a balance of only $88. The completed transactions then showed one for -$303.50 and another for -$203.50. I finally got through to the company and explained and was told they already knew and the money would be back in my account in 1-2 hours. I called again and held after 4 hours and was told it would be back in 4-5 hours. After 6, I called again. This time I was told it would be there by the next morning. I have no money left and I have to have $250 in the morning to pay for my meds or else I will have to go without them for 3 days. This is unacceptable. Ive been told 3 times a supervisor would call me back, but they never did.Desired Settlement: I need $512 that was taken from my account without funds being dispersed, returned to my account immediately. I need this for my medication as well as to keep my lights on and water running. Its my money. I worked for it. This is an unacceptable problem and mistake.

Business

Response:

American Express mailed our response to the consumer today

Review: Problem is Billing, Product, and Customer Service Issues. I believed that my American Express card was deactivated several months ago after I attempted to go online to update my profile. My profile was updated to receive text alerts. Immediately after the update, I was unable to utilize the card. This occurred within July or August of 2015. I discovered and believed this to be true when I attempted to utilize card on 2 or 3 occasions. One attempt was at a [redacted], the other was a [redacted], and the other is somewhat vague to my memory. I immediately stopped carrying the card after the embarrassment. NO ONE FROM AMERICAN EXPRESS FRAUD ALERT or the company contacted me, which is customary from American Express when purchases are declined for unknown reasons. I assumed that all emails sent to me was only promotional emails and never even tried to open any mail from the credit card provider because my LAST BILL was paid in FULL.

I received a payment due reminder on November **, 2015. This alarmed me. I American Express around 12:02 am early morning on December *, which was my first available chance to use a phone. I then logged into their online platform for customers to see that my profile was still active. I immediately discovered that I couldn't utilize the card, YET, a merchant which stored my data within their database was able to make an annual reoccurring charge on the card. The online profile also indicated that THE LATE PAYMENT WILL BE REPORTED TO THE CREDIT BUREAU. The only remedy the merchant OFFERED was to send me a new card so that I can continue charging on the account. I asked for written verification that the charge will not be reported. The creditor refused to provide me the written documentation. The creditor placed me on hold and then came back to tell me that IT WAS VERIFIED IN AUGUST 2015 THAT A CHARGE OF LESS THAN $10.00 (TEN DOLLARS) WAS DECLINED, but the magnetic strip may be the reason why the others weren't received to American Express. I simply didn't believe the representative because I was royally embarrassed trying to utilize a PLATINUM CARD for purchases less than $10.00. The only way to avoid the negative reporting to the credit bureau was to pay $450.00 annual fee. I communicated that this was not RIGHT and that it is wrong for me to pay this amount of money for the inability to utilize a card. I paid the $450.00 and the other charges that the merchant allowed another party to charge on the card, yet, been physically unable to utilize the card myself.Desired Settlement: 1. A credit of $450.00 to be applied to the account for the 2015 to 2016 membership, should this not be possible, then a full refund of $450.00 and closing out the card.

2. Verification or a statement that negative reporting did not occur within 2015 from August 2015 to present

3. American Express to not allow any future charges on the card from [redacted]

4. The creditor assign someone to the account to figure out what is the problem with the account and quickly resolve the issue so that future embarrassment is avoided.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

The business indicates that they just mailed me a response in reference to complaint ID# [redacted]. I am unable to determine whether my complaint has been resolved because:

1. I have not received the letter mentioned that was sent. A few additional days will be needed for the mail to arrive to determine whether complaint was addressed.2. American express has not directly contacted me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I was unable to charge or use on the credit card whereas another company that stored my information within a database was able to place a charge on the credit card.2. I only paid the renewal fee to protect my credit because I did not close the card in time before the bill was due.3. The biggest concern was for the company to express ship me a new card so that I can continue spending money.4. It is exteremly uncomfortable for me to not be able to charge $7.00 on an Amex card, whereas an online merchant can charge substansially more than that amount.5. No assurance was offered to me that the online company would not charge again. I have not activated the new card; however, I paid for the annual membership. It is my guess that they will be able to continue to charge on the old card because there is an internal process broken somewhere that a simple act of doing right on behalf of the customer would have avoided a complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we appreciate the customer’s feedback our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

My father recently passed away and was an American Express cardholder for 31 years. As the person entrusted with his estate, I called Amex to notify them of his death and cancel the account. The day after that notification, American Express turned his account over to a collection agency called DCM, a organization that only deals with collecting debt from dead people.

I contacted Amex regarding this appalling practice, and to ask why I was not given the opportunity to settle the balance from the estate. After 30 minutes on hold, the customer service representative said "Sir, how many times has your father died? This is your first experience with this, we deal with it every day. Sometimes it can take 4 months or more to get our money."

I have contacted dozens of organizations regarding my father's account, and this is by far and without question the worst customer service experience and inexcusable business practice. Less than one month after my father's death I am now being harassed by a sleazy collection agency who will probably settle for pennies on the dollar.

I intend to cancel my own Amex account and will urge everyone I know and everyone reading this to do the same. This is clearly a company with a culture of greed and lack of compassion.

Review: In December I had a $300 transfer from my bank to my American Express Bluebird account which was never credited to my Bluebird Account. I called Bluebird Customer service and was told they had no record of this transfer and that I should have my bank reverse the transfer, which I did. Then Bluebird locked my account freezing several hundred dollars of my funds. This also locked my online access to my account so that I cannot even see what transactions have occurred or what the balance now is in this account. I have spent over 5 hours on the phone with bluebird customer service and at this point I cannot even get them to tell me how much is currently in the account or how to resolve the issue and get my funds released back to me. I have been repeatedly told that a customer service rep would call me back which never happened.

I was directed to fax in a request for informaiton which I did on January ** and still I have had no response from Bluebird.Desired Settlement: I want to close the account and have my money returned to me that Bluebird is holding. I also want an apology for having to spend hours resolving this issue.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am not the primary card holder for a Costco card and I was charged to my American Express a renewal fee for the Costco membership of which I am once again not the primary card holder. I called American Express to let them know that I am not the primary Costco membership card holder and that I certainly should not be charged the renewal fee. The operator at American Express said when I signed up at Costco I should have been told that it automatically renews. I informed him that I signed up for the American Express online and was certainly never relayed that information. He said there was nothing he could do except file a dispute on the charges which would take 6-8 weeks.Desired Settlement: I want the charge refunded so the party who pays the Costco renewal can pay it as I am not the primary Costco card holder, and for these automatic renewals to stop.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a complaint on a charge on my bluebird card. I was told that I would recieve an email, but never recieved one. I have called the company four times since, and now they tell me its to late to file a dispute.Desired Settlement: I want my fifty dollars back.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The American Express co, sent a letter, stating, that the dispute had been reopened, that they had sent me an email, with the forms I would need to fill out and send back. I have not received that email, however. I did receive one saying that the original dispute should not have been filed, because it had been passed the sixty days, to file a dispute. The reason for that is, we did not know, there was a problem, until the end of December. I think, that they are just a company, that rips people off. Just like the Prescription Assistance Program. Some one out there has my fifty dollars. That money was for my mom's medicine. Anything you can do would be appreciated. They should not be allowed to do people this way. I may contact a lawyer, to see what can be done, if anything. I won't be suing for just fifty dollars, I can tell them that much.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: American Express closed my credit card account on 5/**/2016 without ever notifying me . Upon calling American Express on 6/*/2016 concerning another matter I was informed that my account was closed due to fraudulent reasons. That was rather vague and when I demanded a clarification the account rep implied that someone had called American Express and reported that my account was fraudulent. American Express would not tell anything more either about who called or why my account was fraudulent. I informed American Express that there were no unauthorized charges on my account nor had I called them to report any suspicious actions on my account. Again I have lived at my current address of over 25 years. This is the only address that American Express sends my bills to. Every month I receive a bill at this address and have never missed a payment or mailed a payment in late. If they did an investigation why wasn't I contacted? There was no fraud on my part.Desired Settlement: I want my American Express re-openned or a complete explanation why my account was closed.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,