American Express Company

Review: It appears I made my regular monthly credit card payment "earlier" than I should have for it to be credited to the proper month - although it was received by AM EX and posted in the correct month (July). I am a retired senior citizen on a fixed income, who was on the computer handling other things and decided to just pay my bills at that moment, after receiving a notice for a different billing that was upcoming. I was totally unaware that it would be credited for the last month's (June) cycle. I became aware of this issue when I received an email payment reminder on July **. I contacted AM EX and after some back and forth, was told by the young man that he had spoken with another department and that it would be properly credited to July's statement and not shown as two June payments. August [redacted], I received a PAST DUE notification email with late fees and additional interest assessed from AM EX . I contacted the business again. After transfers to different people, reiterating what I had been told July [redacted] and getting nowhere, I requested a [redacted] ([redacted]). She said they could not credit my payment properly due to some policy or agreement and that the late fees would not be removed. I became extremely upset because the payment WAS made, just early. It posted in July, the intended month and it definitely was not late so why am I being charged a late fee; even if you don't move the payment it was not LATE. I requested they send me a copy of this said "agreement". I had closed the account earlier on and I feel that this is an unethical practice being laid on me because I am not a current customer anymore. I have been an excellent customer and I have NEVER been late or missed a payment EVER and this is not the type of customer service that I will talk about in a good way when I reference AM EX. I am considering going to the newspapers about this if they do not work with me because they told me the payment would be properly credited on July [redacted] and they have recordings to prove that conversation happened. Now, they are not honoring that statement which in my opinion, in UNETHICAL.Desired Settlement: Properly credit that July * payment for the month of July and remove ALL additional interest and late fees associated with a late payment; or as they are showing it - NO PAYMENT at all for the month of July.

Business

Response:

American Express mailed our response to the consumer today

Review: I applied for a American Express Blue Cash Everyday card and received it. According to this American Express website ([redacted]), if I purchase my first year of [redacted] Membership with my Blue Cash Everyday card and meet my $1,000 "spend threshold" in the first three months, then I am entitled to two things:

1) $50 statement credit for meeting the spend threshold

2) "a statement credit equal to the amount of the charge (including taxes) as reimbursement for your initial annual [redacted] membership fee" which totals $104.94 (purchased on 04.**.2014)

I met two requirements and received neither bonus.

After an internet chat and two phone calls (07[redacted].2014) to American Express customer service, I received the $50 statement credit but did not receive the reimbursement for [redacted]. However, the last representative agreed with me after reviewing the website I applied for [redacted] for and "opened a case for me" which AmEx would investigate and get back to me.

I contacted AmEx a fourth time (07[redacted].2014) and they claimed they were not aware of this "case" being opened in a response (07.**.2014) and I am out of options dealing with American Express.Desired Settlement: I would like the following:

1) Reimbursement for $104.94 for my [redacted] Membership (in addition to the $50 credit I have already been issued)

2) An apology from American Express and [redacted] (I have not yet filed a Revdex.com complaint with [redacted] - this appears to me more of an AmEx error) with an explanation as to why I did not receive this reimbursement

Business

Response:

American Express mailed our response to the consumer today

Back in september 2015, they double charged me on my bill, then when I asked them to credit me back for the double charge, they gave me grief. Then when I asked them to credit me back the $29.00 for the insificiant funds fee my bank charged me, they "played" nice, and said yes. I kept looking for it but no credit. It took many calls and finally someone did the math and said they could see the error on American Expresses side, the did credit me both the $130.00 and the $29.00. Then they failed to send me my auto pay billing statements, and now the say I owe them $54.04 with NO details of it on my billing statement, which only has a credit charge for $31.00 gas at [redacted] in one month. Customer service will not listen, or do the math, and not willing to help me. I am sick and tired of fighting with a power house that is lying to me. I have dealt with this problem for 3 months now and they are trying to gouge me for mone money on a bill I already paid for. So....I told them to close my account. I will not be treated with deceit and lies. I will use other credit card companies that do NOT give their customers this problem. I have NEVER had this problem with other credit card companies. As I read other people's experiences, I can see I am not the only person with these serious issues. They are giving their self a bad name and reputation. Shame on them

Review: Duplicate billing of $4,658.95 not refunded. It's been 60 days. 7 phone calls with over 3 hours invested in dealing with out of country customer serv.

$4,658.95 duplicate charge due to a cancelled order not being refunded.

Gift Card order placed with Amex card on Amex website on April [redacted]. Popup on Amex site said first order timed out and did not go through, please try your order again. After placing second order, received 2 emails with 2 different confirmation #'s 5 minutes later. Called Amex to alert them of the issue. Told to call back next day as she could not see the orders yet as it was too soon. Called next day and told that they could not cancel the order as they were both already being processed. I would need to wait until they were delivered and then call back to cancel one of them. Received both packages via 2 day [redacted]. Called to cancel order. Spent over an hour going through each of the serial numbers on both packing slips to figure out which order they would keep and which they would cancel. They cancelled the 2nd order. Took the good order and gave out gift cards as awards at our annual golf outing. 2 weeks later I received my amex bill and both charges were still on the card with no refund. Called to request the refund. Went through the entire process again with serial #'s. They said they couldn't just refund the $4,658.95, it would have to go into dispute status. It could take up to 30 days. This was on June [redacted]. About 2 weeks later got a call from someone who received one of the cards and they stated it did not work at 2 different merchants. I checked one of the cards I won and it did not work either. I called amex again to find out they put a hold on the valid cards when the dispute claim was posted. Called back again to have this taken care of. Over an hour on the phone going through serial #'s again. Person tells me that he believes he reactivated all of the valid cards, but may have missed some as there were many. I explained that was unacceptable as I had already given them out and didn't even have a list of all who received them. He then told me he got them all reactivated. Just today I notice the $4,658.95 charge was reposted to my account again. I call to inquire why and get customer service again. I explain the issue and ask to escalate the issue to a supervisor. I'm given to another supervisor. All customer service I've dealt with to this point is foreign. They continuously ask me to repeat myself as I do to them as well. I ask if it is possible to get an 800 # for US customer service. They say no. I say there seems to be a language barrier. At that point he says to hold and he will transfer me. When it transfers, I'm listening to recorded messages in [redacted]. I guess he thought that was funny.

Not sure where to go from here, but I'm very frustrated as the issue has been over 2 months and I can't get any one that cares enough to help.Desired Settlement: Refund of $4,658.95.

Business

Response:

American Express mailed our response to the consumer today

Review: Someone used my card at [redacted] to buy something that, I had nothing to do with. I filed a complaint on 2-**-2015, and for some reason, I can not seem to get American express to give me my money back. They telling me that, I need to fill out a dispute form and send it back to them. I have done everything they have asked me to do. But, I still have not got my money back. I also filed a complaint on 11-**-2015 for [redacted] Bus line for losing my luggage. American Express will not put the money back on my card for this too. I have done everything, they have ask me to do.Desired Settlement: Refund my money. $525.32

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They telling me, that they are waiting on the company to respond. That, was this past Friday 06-**-2015. But, when, I called on Tuesday 06-**-2015, they was saying, that they had not received my depute form. So, which one is it?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

We appreciate the customer’s information, however, we responded to the consumer via written correspondence on June **, 2015 to the address listed within the complaint. The consumer needs to allow 7 – 10 days for mailing time.