American Express Company

Review: My company had an American Express card which was cancelled. There were 161,000 membership rewards points attached to that account. I was not informed by American Express, either by telephone or in writing, that these points had to be transferred to another American Express Account within 30 days or they would be forfeited. When I tried to transfer the points online prior to the 30 day completion, I was unable to do so and now they have been forfeited. American Express has received all monies owed to it and I would like my points reinstated and transferred to an open membership rewards account.Desired Settlement: Membership rewards points reinstated and transferred to open account.

Business

Response:

American Express mailed our response to the consumer today.

Review: I am having a big problem with American Express assisting me in disputes of merchandise purchased using my AMEX credit card that has not been received & also was damaged. American Express has done nothing with my claims other than to find in favor of the merchants even though I have clear evidence that I have been flat out robbed! I spend $400 per year for this card for the protection & I getting none of thatDesired Settlement: I need my disputes to be looked at & to have American Express look at the clear evidence. They have never once contacted me! I want someone to contact me so I may provide them with all the evidence they need.

Business

Response:

American Express mailed our response to the consumer today.

Review: All the pain I had to go through to get AMEX gift cards worth $2,850.00 delivered on time. I have been a GOOD STANDING customer with AMEX for 20yrs & the way I was treated was just not fair. The WORST customer service EVER!

The end result, NO GIFT CARDS and AMEX charged me TWICE for the exact same amount!!!!!

Outlined below is my SAGA with AMEX step-by-step:

September **, 2015 @ 9:00 AM CDT: I Ordered Amex Gift Cards worth $2,850 (** gift cards), which were available to ship in 1 Day. The cards were NOT custom and hence the expectation was that they would be shipped on September **. I Paid $15.95 for NEXT DAY SHIPPING so I could have the cards on September **, 2015

September **, 2015 @ 10:00 AM CDT: After placing the order, I called AMEX gift cards as a follow up ad to verify the order. The Agent on the call said, your order has been received and will be shipped today i.e. September **. I requested for tracking information but was told it was unavailable at this time.

September **, 2015 @ 1:00 PM CDT: I called AMEX gift cards to see if a tracking number has been generated and if they could provide me with the tracking information and explained how crucial it is for me to have the cards no later than September **. I was rest assured and was told that there I should not worry and I will have it before 10:30am on September **.

September **, 2015 @ 10:00 AM CDT: I called AMEX gift cards AGAIN requesting tracking. At this time I was provided with an [redacted] tracking number and was told this is shipped via next day air and I should have the package before 10:30am on September **.

September **, 2015 @ 10:30 AM CDT: I called AMEX explaining that the tracking information is not being recognized by [redacted] and wanted to verify the tracking number. I verified the tracking number (I had the right tracking number noted). So I asked they why was I not able to pull up this information on [redacted]. I was told it will take some time to reflect on the [redacted] system.

September **, 2015 @ 1:00 PM CDT: I tried to track the package on [redacted].com, there was still no information available.

September **, 2015 @ 9:00 PM CDT: Tried to track it again on [redacted].com. Hala LU YA!!! Package information is now available on the [redacted] website.

BUT WAIT!!!! I was not sure if I was reading the information correctly. The website said that the estimated delivery date is Monday September **, 2015 and not Saturday, September **. At this time it was too late for me to call anyone and I was exhausted with all the back and forth with AMEX. So I decided to call AMEX the next day.

September **, 2015 @ 11:30 AM CDT: FRUSTRATED with this whole thing, I called AMEX gift card again to clarify what I was seeing on the [redacted] website. The call was answered at a call center in India and I was told that I would get the card on Monday. DUH!!

I told this agent, I requested overnight shipping and I have paid additional money to ensure that I get the package on September **. I asked it they could contact [redacted] to get the package to the destination as the package is already sitting in Chicago, IL. I tried explaining how important it was for me to get the parcel today and there is a function at which I need to hand these gift cards out at. The agent repeatedly said nothing can be done and that I should have the package on Monday. I requested to speak to the supervisor.

After 20 minutes of wait, Amy (the supervisor) came on the line and said, “Mam, you will receive your package on Monday. Frustrated with this whole situation, I said please cancel my order. She put me on a brief hold and came back on the line after 5 mins and said, “Mam, your order is cancelled and you will receive your credit in 15 days”. I was dumbstruck!!!! After taking a deep breath, I said, Okay, can you please send me an email confirmation with the same. The response I got was even more shocking. I was told, “Sorry Mam, it is against our policy to send an email”. I was not sure how to respond to this. I asked, so what guarantee I have that you have 1) cancelled my order, and, 2) I will get my money back. She said, I cannot send you any email, is there anything else I can do for you? I said, please let me know to your manager, I don’t care about your policy. I need some confirmation that I will get my money back.

After waiting for another 15 mins, the manager (Mark – Manager for Gift Cards) comes on line and starts the conversation (being very rude I must say), you are on a recorded line. As Amy mentioned your order has been cancelled and you will get the credit in 15 days. I asked him if I could get a copy of the cancelation? He said NO.

I asked him, if he mentioned this a recorded line and if I could get a copy of this recording?

He asked back (very politely), are you recording our conversation, I said, NO – I am not recording this conversation. All I am asking is for the recording of this conversation because you said that this is a recorded line.

Out of curiosity, I asked him, why if I am recording this call, are you going to be nice to me and be a little empathetic? He said NO, if you are recording this line then this conversation is over!

I said, I am not recording the line, I am requesting a copy of the recorded line that you told me you are recording. He said, Mam, Amy has processed your cancelation and you will have your credit in 15 days.

I told him, I understand Amy has cancelled my order, all I need is an email confirmation, could you please send me that. He said NO and continued to add, there is nothing I can do. I asked, could you please give me your First and Last Name. He said my name is Mark, I asked him for the last name, he said, I cannot disclose that information. I said which location is your customer service center based out of? He said India. I said, Mark, you have been very helpful. Thank you and hung up the phone!!!

This call lasted about 1hr 15mins.

September **, 2015 @ 1:15 PM CDT: More disbelief!

GOT CHARGED TWICE FOR THE CARDS. So not only did I not get the gift cards, I got charged twice!!

The $2,865.95 reflects the $15.95 paid additional for OVERNIGHT SHIPPING!

September **, 2015 @ 3:30 PM CDT:

I called AMEX card services (this time connected to Philippines customer service center) and explained the whole situation and all that had happened. And still no resolve.

All the embracement, the mental torture, and all the time and effort were so not required. I just don’t understand how AMEX can treat customers the way they do.

I will wait and see what steps AMEX will be taking to resolve this issue!!

Thanks!Desired Settlement: Firstly - AMEX needs to reverse both the charges that were charged.

Second - I cannot believe that a company can have a policy saying that they don't send emails to customers regarding cancellation of orders. This is something that they need to resolve.

Third - Provide better customer service

Fourth - when I asked if I can open a complaint with them and get a complaint number so I don't have to repeat everything every time I call, they said they don't have such system. Maybe they should be looking into this.

I can go on and on giving suggestions - but I will wait to see what AMEX does for me.

Business

Response:

American Express mailed our response to the consumer today.

Review: American Express has allowed a fraudulent $9900 payment go through on my checking account three times. I am not a customer of American Express and will never be a customer of American Express. The fraud department assured me that when I filed a claim, they would speak to the billing department so the payment would not be retried. I gave them my bank account information and the amount ($9900) to prevent this to be repaid. For two weeks in a row, the billing department has retried to process the payment. This is outrageous and has severely inconvenienced me, now putting my checking account in overdraft three times. They are penalizing an innocent person as opposed to going after the card owner who is attempting fraudulent payments on another person's checking account.Desired Settlement: I want this to be settled and for the offending AMEX card owner to be penalized.

Business

Response:

American Express mailed our response to the consumer today

Review: I am very upset AGAIN regarding certain practices Amex has and regarding several pending a I have in my account that I was told by a rep would drop in 24 to 48 hours but there is more I would like to discuss with an executive.Desired Settlement: Contact by executive offices regarding removal of 3 pending and an issue with a representative.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my complaint didn't request a letter it requested a call to discuss. But this is indicative of the big issue here in itself. As I said prior I would like contact to discuss what I feel is erroneous information I received from there outsourced customer service I spoke to that day and also was refused to speak to a American agent or supervisor.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Our American Express Horror Story

My spouse [redacted] has had an American Express Gold Card for 3 Years. He has been a loyal reliable customer and has always touted American Express’s focus on customer service and protection. Lately however, our nightmare experience with their fraud and insurance department is making us regret ever having this card.

We are currently living abroad in St Maarten, Netherlands Antilles, until the end of the month, and we rent a car regularly using the AMEX, namely because of the renters insurance, and we were told by AMEX to decline the car rental insurance because AMEX has us covered.

Well, in July we had the gross misfortune of the car we had rented being stolen, and right away we called Amex to explain to them to put in a claim and to prevent any charges from the rental company to clear because there was no sign of forced entry and it is a common practice on this island for car rental places to steal their own cars to charge up the insurance. This is where our problems began. We were told to file a claim with the fraud department and the insurance department. The fraud department said that they couldn’t do anything with the claim because it was a legitimate charge, and to seek to be compensated through the insurance department.

THIS IS THE WORST INSURANCE DEPARTMENT ON THE PLANET.

We were then sent to retrieve all manner of paperwork from the Car rental place, we were told that this claim that we filed in July would be resolved by September, and after having confirmed in August that all the paperwork they requested had been sent, we called in September to figure out the status of the claim. To our absolute horror and dismay, AMEX decided to close the claim without telling us because apparently they needed a few more things and neglected to tell us so. Mind you [redacted] had been calling their offices multiple times a week to confirm everything needed was there\. So they just closed the claim. We had to then reopen it and start the whole process again. Anytime we speak to a customer service agent they tell us a completely different story in terms of where we are in the insurance process. One person reassures us that we have everything and we are just waiting on Her Royal Queen of Incompetence Margaret G[redacted] to get back to us. Another person says we need x,y,z papers. They all tell us to get in touch with our case manager, Margaret G[redacted], who apparently is never in her office during business hours and has given us no information as to when this will be over.

What kind of “Insurance” is this? We pay our membership fees to be protected and instead of expediting a return of our funds to our card, you give us a run around and have my spouse running around the island walking into offices demanding all manner of obscure paperwork, DOING YOUR JOB, since the car rental place has told us multiple times that AMEX has not been in touch with them like most other card companies, and if AMEX just communicated what they needed directly to the car rental place, they would have their things much faster than my spouse having to take off work and take multiple buses to the car place for fear of running into another situation like this with a rental.

SHAME ON YOU AMEX. We deserve better than this. Im currently searching for a way to file a formal complaint, because this is a disgrace.

Review: I got a refund for an engagement ring and pearl earrings amounting to almost thirteen thousand dollars and amex will not give me this refund. The woman I left behind in Romania 38 years ago came back into my life recently and we spend part of July and August together. We went to Key West together where I proposed to her but it was not meant to be so I returned the engagement ring to Tiffany's and a pair of pearl earrings to a jeweler in my neighbourhood and both those businesses refunded my money to the penny. The problem is that after many phone calls and complaints to managers and supervisors Amex is not releasing the money back to me.Desired Settlement: This refund belongs to me and not American Express and I want my money now ! Imagine if the situation was reversed and I owed them almost thirteenthousand dollars....

Business

Response:

We responded to the customer via written correspondence today.

Review: I signed up for an American Express credit card by phone for an offer I received in the mail. The offer stated that I would receive 50,000 [redacted] if I made $1,000 in qualifying purchases in the first three months of my card membership. After making the required minimum purchase amount, I was only awarded 30,000 [redacted] (a $200 value difference) which was a separate offer from American Express that I also had received in the mail. This offer only required $500 in qualifying purchases. I made a total of three calls to American Express, and I was told that I would receive a call back from customer service after each of the first two calls. I received no phone calls from American Express. Upon my third call, I was told that an investigation was made regarding my case, and that the phone recording of my initial sign up indicated that I had agreed to sign up under the 30,000 [redacted] offer. However, when I asked to hear the recording, American Express refused citing that those phone calls were only made available under force of supena. This essentially leaves the dispute in a "my word against their's" status since I have no way of verifying that what American Express is telling me is truth, and I firmly believe that I signed up for the larger amount of [redacted].Desired Settlement: I would like third party confirmation that American Express has a recording of my initial sign up phone call that proves I only agreed to 30,000 [redacted]. If this third party review of the recording reveals I agreed to 50,000 [redacted], then I would like to see my account credited with the additional 20,000 [redacted] or a $200 adjustment to the balance on my American Express credit card account.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I dispute charges from [redacted], I provided all the documents they asked for, I prove the contract's cancelation from [redacted], and American Express didn't recognized all 28 pages proving the contract was already cancelled. They denied me to speak with someone from dispute department. Total partial to [redacted]. I feel I had my customer right violated.

Product_Or_Service: [redacted] advertisement

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the dispute on my favor, I have all the documents proving the contract was already cancelled and [redacted] was still charging my credit card.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I am currently in the Debt Management program with American Express. Our debt management program submitted a proposal to AMEX indicating a lower % rate and equal payments for 5 years to payoff the balance. Proposal was sent several times. AMEX had asked if any other creditors accepted our proposal. The debt management company checked the box "yes". For some reason, AMEX computer systems cannot read that and now our proposal is "stuck" in AMEX system somewhere waiting for someone to "fix" or "approve". This has been going on for three months. I have called AMEX and AMEX's debt managements people, called the NCO. Neither of them can give me answers and all they tell me to do is wait and that this is an AMEX internal issue. No one was able/willing to help. We have been a customer for 10+ years and had never had any issues with paying our bill. We were late ONCE, because of a name error and the debt management company did not send out payment out on time and our interest rate is now at 27%. I guess at 27% interest rate that we are paying, why should AMEX rush to get this resolved? I've been told that this is a common issue, but it does not take three months to solve and they do not have a definite time frame for me. I cannot afford to make this 27% interest payments and will not be able to make payment much longer if this keeps us. This is a reason why we chose the debt management program, to help us get out of debt and not into further debt.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to know why the proposal is still "stuck" in the AMEX system. As long as this proposal is "stuck", we cannot be accepted into the debt management program with lower interest rate. I would like to get accepted or know when I would get accepted into the program. I would also like these interest rates from July 2014, onwards, to be applied to my future payments. I truly hope to get this resolved asap because I do not believe I will

Business

Response:

American Express mailed our response to the consumer today.

Review: In December, 2013, I was researching credit card offers that would make the most sense to my now-wife and I, for consolidating our wedding and honeymoon charges. I have held an American Express Blue Cash card since 2003, and called American Express to explore the possibility of a card upgrade. During that initial call, the American Express representative noted that I was eligible for an upgrade to their Platinum Card, along with a promotion for American Express Membership Rewards bonus points to be credited to my account on the condition that I spend a pre-determined amount within the first three months of activating the card. I thanked her, confirmed with her that the offer would still be available to me if I called back to accept the offer, and told her I would consider it and call back if I were to accept it. After further research, and considering the benefits of the Platinum Card in light of the bonus points offer, I called back on or about December **, 2013, reconfirmed with a second American Express representative that bonus points on the previously described terms would be applied to my account, and accepted the offer of the card and accompanying bonus points. The card arrived, I started using it as planned, and on the evening of January *, 2014, I again called customer service to make sure I perfectly understood the terms of the bonus points offer. The American Express representative on this third call, identifying herself as [redacted], clearly indicated that she had a record of my being offered and accepting one hundred thousand (100,000) bonus points, on the condition that I spend three-thousand dollars ($3,000) within ninety-two (92) days of receiving my Platinum Card. After meeting the spending threshold before the deadline, I waited to be credited the bonus points I was owed. I have since attempted to resolve this issue directly with American Express, and have been continuously denied relief.Desired Settlement: The promised 100,000 points to my American Express Membership Rewards account.

Business

Response:

American Express mailed our response to the consumer today

Review: In a September e-mail exchange with an AmEx rep (Adjoa B[redacted]) I was told that despite not seeing the promotion on the website, if I signed up I would receive 100,000 points as part of a sign-up promotion. I did so, and when subsequent e-mails revealed that Ms. Boateng was mistaken, cancelled the card request (several hours later). I was told by the AmEx rep that helped me cancel that when the promo actually did come up, that I would not show as a "first-time customer" and therefore would need to call in order to get the points. Eventually, the promo did come up - 10,000 points for signing up and 125,000 points for spending $3k in the first 3 months. I signed up and spent the $3k in the first month or so. I placed several calls subsequent to passing the $3k threshold to check on the points situation, and every time was told that I would get the points and not to worry and to keep using the card.

After several months of waiting, I was told a formal investigation would be opened, but that I would definitely be getting the points at the conclusion of the investigation. I placed numerous calls during this time period, and was told that I would receive a legal document in the mail with a final resolution to the problem. The legal document never came, so I called again the week of [redacted]. I was told that the supervisor handling the case had changed jobs and I had been lost in the shuffle, but that I would receive a call from the supervisor handling the case no later than [redacted]. I told them I was skeptical given that this was approaching 10 calls, each with different answers and no resolution, but was assured I would get the points that week. On [redacted] I called again because I never received the promised call. This time I was told that the investigation would take another 25 days or so, and that there was nothing else they could do for me.

At this point, the problem has persisted for nearly 5 months. I have wasted several hours of my time on what feels like nearly a dozen phone calls. Each call has had a different promised resolution, although all of them positive. Everyone I have spoken with has been pleasant, none have been helpful or seemingly truthful. The entire situation started because I was lied to about a promotion, and then lied to about the resolution process. I have continued using the AmEx because I have been promised a solution. I have also had to pay out of pocket for expenses that I had planned on using the points I was promised to purchase, which was a huge reason I signed up in the first place. There is no reasonable way I should be expected to go through this much effort and wait for this long for resolution. I am happy to produce the e-mail transcripts and a screenshot of the promotional offer is necessary.Desired Settlement: I would like what I am owed (135,000 points) immediately and I would like additional points to compensate me for the ridiculous lengths that I have been forced to go to in order to resolve this issue.

Business

Response:

American Express mailed our response to the consumer today.

Review: I called the American Express headquarters to address at [redacted] to address a complaint that I had with customer service and the non English speaking reps. I was cursed at serveral times. I had a rep from the direct corporate number [redacted] answer the phone can tell me " [redacted] I also had a rep tell me that I was [redacted] and to bring my [redacted] to Brooklyn. I have several recorded phone calls to prove this type of abuse from the reps. I only called because I was unable to use the American express card due to merchants not accepting the card. so I would have to go to the atm and withdraw cash causing me to pay atm fee's. I needed to pay my rent, car payment, insurance, and another utility bill but they did not take American express. I was left unable to pay my bills. I have a list of numbers I called within the company and they were unable to assist me.Desired Settlement: I want a refund for all of the atm and withdrawal fee's I incurred and I also want a letter and phone call from the ceo of the company in regards to the poor customer service.

Business

Response:

American Express mailed our response to the consumer today

Business

Response:

We mailed our response to the consumer on March *, 2016 to the address provided. If the consumer has additional questions, she may contact Customer Service 24/7 at ###-###-####.

Back in september 2015, they double charged me on my bill, then when I asked them to credit me back for the double charge, they gave me grief. Then when I asked them to credit me back the $29.00 for the insificiant funds fee my bank charged me, they "played" nice, and said yes. I kept looking for it but no credit. It took many calls and finally someone did the math and said they could see the error on American Expresses side, the did credit me both the $130.00 and the $29.00. Then they failed to send me my auto pay billing statements, and now the say I owe them $54.04 with NO details of it on my billing statement, which only has a credit charge for $31.00 gas at [redacted] in one month. Customer service will not listen, or do the math, and not willing to help me. I am sick and tired of fighting with a power house that is lying to me. I have dealt with this problem for 3 months now and they are trying to gouge me for mone money on a bill I already paid for. So....I told them to close my account. I will not be treated with deceit and lies. I will use other credit card companies that do NOT give their customers this problem. I have NEVER had this problem with other credit card companies. As I read other people's experiences, I can see I am not the only person with these serious issues. They are giving their self a bad name and reputation. Shame on them

Review: We have been customers of American Express and card holders for about fourteen years with our current account. American Express used to provide excellent customer service and protections for cardholders. However, within the past year or so, we noticed a huge decline in the professionalism and competence of customer service agents at AMEX. Case in point, AMEX sent a letter stating that we should call customer service and provide supporting information to assist them in their investigation of a vendor.We called the customer service number provided and spent the next four hours! being transferred from one agent to another without a single agent being able to assist! The calls were transferred from centers in the Philippines to North Carolina to Florida to Salt Lake City-basically anywhere at random. We noted the names and IDs of TEN! representatives in a good-faith effort to provide the requested information. We were promised by one supervisor that he would call back next day after investigating the inappropriate and rudest reps. He had promised to listen to the recorded calls and take action. He never called back! When we try to contact customer service executives at AMEX HQ, we are given an erroneous email and address and any correspondence is not responded to by AMEX. There appears to be no consequences or accountability for the substandard employees who provide incompetent or misleading information. In spite of our efforts, the screw ups continue on the part of AMEX and we cannot get through to anyone who understands how to take down the information. Due to a lack of interest or response by Supervisors, we wrote to the CEO, [redacted] but there has been no response to our concerns.Below is the chain of employees whom we were put through to for several hours: 1. [redacted]/Philippines, 2. [redacted]/N. Carolina 3. [redacted]/Salt Lake City 4. [redacted] (Supervisor)/N. Carolina 5.[redacted]/Salt Lake City 6. [redacted] (supervisor)/Salt Lake City 7. [redacted]/Philippines 8. [redacted]/FL 9. [redacted]/FL and 10. Miriam!Desired Settlement: Wish to reopen the dispute and deal with a competent dispute supervisor at AMEX who will properly investigate all the questionable charges pertaining to the vendor in question. The agents are so lazy and disinterested that no investigation took place before one of them closed our dispute without noting the supporting information. We want a full charge back from the vendor for the invalid charges to our account.AMEX should also compensate us for the ridiculous waste of time and effort in calls.

Business

Response:

We responded to the consumer via written correspondence today.

Business

Response:

We responded to the consumer via written correspondence today. American Express considers this matter closed.

Consumer

Response:

Dear Revdex.com of New York,

In their so called response, Amex claims that we did not send any correspondence directly to Amex before filing a complaint with Revdex.com of New York. This is patently false. Please see the letter that was sent to [redacted], CEO of American Express at the Headquarters of AMEX in New York. This was sent via email as well as regular mail and documents in detail the poor customer service and inaccurate information we were given regarding our account and this dispute in particular. This letter was sent out in September but we did not get any reply from the CEO or any representative of the company. By the way, this name and contact address were provided by representatives of American Express who suggested we write to this named individual at this address.

Prior to writing the letter, we had received a number of contradictory decisions regarding the dispute. One on September [redacted] resolves the dispute in our favor others including the letter dated September [redacted] (also attacched) reverses this decision. There have been other random letters of the same kind (computer generated) that also contradict the decision to credit our account for the funds that we were not allowed to use by [redacted] communications due to its selling of our cell phone numbers without notice and its failure to honor the stated contract.

The letter dated September [redacted] by American Express inaccurately states that the prepaid cards were fully used which is untrue. [redacted] simply terminated our accounts without notice and on an arbitrary basis to another customer in spite of assuring us that the deadline for switching to a new system was weeks away. They failed to honor their own deadline and although we had signed up for alerts and notifications in the event of any changes to our account but these safeguards were simply ignored by [redacted] Consequently, we did not get to fully use our purchased prepaid cards which were supposed to remain valid for many more months. American Express conducted such a poor investigation that it did not check out these facts and it was only after bringing our complaint to the Revdex.com that they decided to issue the “goodwill” credit after the unacceptably poor customer service and ineptitude that we experienced from their employees as well as from the vendor against whom we brought the dispute.

The letter they sent on September **th,2013, is an attempt to ‘recast’ or whitewash the facts of the complaint we brought to their and your attention and to give the impression that American Express was proactive and behaved professionally in issuing the credit to our account. In fact, we only received this after an excoriating run around from American Express agents and supervisors and also a total lack of response when we contacted them directly. Hopefully, you will agree that a customer should not have to call for hours on end and speak to upwards of ten agents in a single call to provide substantiation for a simple dispute involving a small amount of funds! It seems the customer cannot trust any communication from this company and it is only when they fear repercussions from the Revdex.com that they responded at all. You should know that the agent they assigned, *. [redacted] stated to us on the phone that she knew none of the details of our account or the dispute but was assigned in effect to stop us bringing any further information regarding American Express’s poor service to the attention of the Revdex.com.

The letter does not address any of the specific points made in our complaint, nor does it show that any investigation of the employees was carried out or that there would be any improvement in the service or the reliability of the communications from American Express in future. Furthermore, Amex has made the process of filing a legitimate dispute as difficult and weighted against the customer as possible, contrary to their stated policies.

Thank you for your serious consideration of the several documents we have provided that support our complaint and the substance therein.

Review: My American Express Card was a Costco True Earning Card.

Unfortunately, my husband and I were forced due to his business issues to file bankruptcy last year. At that time I owed American Express just over $300.00 which I paid by mailing them a check. I have had the card since 1992 and have never had a late payment of any kind. After paying the amount owed, I expected to receive my yearly rebate which at that time was $95.76.

American Express is saying they will not give me my rebate.Desired Settlement: I would like them to issue the rebate that I had earned at the time I paid the last amount owed.

Business

Response:

- we responded to the customer via written correspondence today

Review: I applied for a American Express Blue Cash Everyday card and received it. According to this American Express website ([redacted]), if I purchase my first year of [redacted] Membership with my Blue Cash Everyday card and meet my $1,000 "spend threshold" in the first three months, then I am entitled to two things:

1) $50 statement credit for meeting the spend threshold

2) "a statement credit equal to the amount of the charge (including taxes) as reimbursement for your initial annual [redacted] membership fee" which totals $104.94 (purchased on 04.**.2014)

I met two requirements and received neither bonus.

After an internet chat and two phone calls (07[redacted].2014) to American Express customer service, I received the $50 statement credit but did not receive the reimbursement for [redacted]. However, the last representative agreed with me after reviewing the website I applied for [redacted] for and "opened a case for me" which AmEx would investigate and get back to me.

I contacted AmEx a fourth time (07[redacted].2014) and they claimed they were not aware of this "case" being opened in a response (07.**.2014) and I am out of options dealing with American Express.Desired Settlement: I would like the following:

1) Reimbursement for $104.94 for my [redacted] Membership (in addition to the $50 credit I have already been issued)

2) An apology from American Express and [redacted] (I have not yet filed a Revdex.com complaint with [redacted] - this appears to me more of an AmEx error) with an explanation as to why I did not receive this reimbursement

Business

Response:

American Express mailed our response to the consumer today

Review: It appears I made my regular monthly credit card payment "earlier" than I should have for it to be credited to the proper month - although it was received by AM EX and posted in the correct month (July). I am a retired senior citizen on a fixed income, who was on the computer handling other things and decided to just pay my bills at that moment, after receiving a notice for a different billing that was upcoming. I was totally unaware that it would be credited for the last month's (June) cycle. I became aware of this issue when I received an email payment reminder on July **. I contacted AM EX and after some back and forth, was told by the young man that he had spoken with another department and that it would be properly credited to July's statement and not shown as two June payments. August [redacted], I received a PAST DUE notification email with late fees and additional interest assessed from AM EX . I contacted the business again. After transfers to different people, reiterating what I had been told July [redacted] and getting nowhere, I requested a [redacted] ([redacted]). She said they could not credit my payment properly due to some policy or agreement and that the late fees would not be removed. I became extremely upset because the payment WAS made, just early. It posted in July, the intended month and it definitely was not late so why am I being charged a late fee; even if you don't move the payment it was not LATE. I requested they send me a copy of this said "agreement". I had closed the account earlier on and I feel that this is an unethical practice being laid on me because I am not a current customer anymore. I have been an excellent customer and I have NEVER been late or missed a payment EVER and this is not the type of customer service that I will talk about in a good way when I reference AM EX. I am considering going to the newspapers about this if they do not work with me because they told me the payment would be properly credited on July [redacted] and they have recordings to prove that conversation happened. Now, they are not honoring that statement which in my opinion, in UNETHICAL.Desired Settlement: Properly credit that July * payment for the month of July and remove ALL additional interest and late fees associated with a late payment; or as they are showing it - NO PAYMENT at all for the month of July.

Business

Response:

American Express mailed our response to the consumer today

Review: STAYED AT [redacted] IN ATLANTIC CITY FOR FOURTH OF JULY WEEKEND, AT TIME OF BOOKING PAID FOR FIRST NIGHT AT TIME OF CHECK IN PAID FOR SECOND NIGHT.

ROOM HAD BLOOD STAINS, AND WAS OFFERED A $50 CREDIT FOR THAT FIRST NIGHT, TILL MY ROOM GETS CHANGED THE SECOND NIGHT.

HOTEL CLAIMS THEY CHANGED MY ROOM, WHICH THEY DID NOT.

IN NO WAY WOULD I AUTHORIZE A CHARGE FOR A BLOOD STAINED ROOM.

I ONLY STAYED IN ROOM SECOND NIGHT SINCE I HAD NO WHERE TO GO WITH MY INFANT.

SPOKE TO [redacted] #[redacted] IN [redacted], AND [redacted] #[redacted] WHOM CANCELED MY CARD.

I HAVE CALLED A/E OVER 7 TIMES REGARDING THIS ISSUE, AND IN NO WAY HAVE THEY "MEDIATED" MY DISPUTE.Desired Settlement: A REFUND FOR THE SECOND NIGHT

Business

Response:

American Express mailed our response to the consumer today.

Review: I have American Express Serve card associated with email [redacted]. I received email from American Express on 09/**/14 stating the following:

"How To Set Up Direct Deposit:

1. Log In to your Account to get your Routing and Account number.

2. Choose the amount you want automatically added to your Account.

3. Provide this information to your employer's payroll department or government benefits provider.

PLUS for a limited time, enroll in Direct Deposit to get a $50 Account credit after you receive your second Direct Deposit of $250 or more1."

So I made 2 direct deposits of $250 on 10/**/14 and 10/**/14, but never received $50 bonus.

I contacted Serve Customer Service on 11/**/14 and they told me that this promotion was good only until 09/**/14 that's why I have not received a bonus.

But their advertisement has never mentioned that this promotion was good only until 09/**/14 and it was emailed to me on 09/**/14, so basically it's not possible

to make 2 direct deposits within 2 days from receiving this email.

I would expect American Express to honor their promotion and issue $50 credit.Desired Settlement: I would expect American Express to honor their promotion and issue $50 credit.

Business

Response:

American Express mailed our response to the consumer today.