American Express Company

Review: I owe American express 13,000 but I have been paying until April where I was late. One Afternoon, someone called me and informed me that she was from amex, and was willing to make a payment arrangement if I was on a financial hardship. Unfortunately I agreed. Cause she's from a collection department of Amex, Gatestone. They took 600 out of my account in a span of a 7 days. Now I received a statement from them stating how much I owed and I am also paying gatestone for a fee plus 15% interest which they warned me is going to go up in 3 months. I dont understand. I was late 30 days and they put me in collection?? I have been consistently paying. is this how Amex make their money? I should have listened to my freinds about them. They are big time greedy. And they lied. That lady introduced herself as Amex not a collection department within Amex. I am willing to pay. I have been paying and yet they still reported me to Credit Bureau. Unfotunately I dont have a lot of money to shut them up. It's not right. This is a misconduct. I paid and agreed to pay to a lady that LIED to me by saying she's from Amex. They took 600 and yet still reported me to Credit Bureau????Desired Settlement: I am willing to pay Amex directly NOT GATESTONE!!! and they shuld not report me to Credit Bureau if I have been paying!!! I should not be LIED to so just to get what they want.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I still have not received the letter from American Express. Is it possible to send it to my email address?

[redacted] and/or [redacted]

I've been receiving other letter/statements from Amex but this response. It's not making any sense that they can send everything else but the Revdex.com response ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence July *, 2013; We re-mailed the response to the consumer at the address provided in the complaint on July **, 2013. The consumer needs to allow 7 – 10 days for mailing time.

Review: My balance with American Express over the years has been $0 or $50, which I have alway paid on time. I had a charge of $25 for the month of September 2013, and, I inadvertenly forgot to pay the balance of $25, because I normally have a $0 balance on my account. Upon receiving my October billing statement which included a $25 late fee, I contacted American Express to request a waiver of this $25 late fee. I have always made my payments on time, and, I it seemed unreasonable to charge me $25 fee for an outstanding balance of $25.The customer service representative refused to consider this request in spite of my tenure with American Express without incurring any late payments. I advised that the fee was unreasonable and I requested a cancellation of my account. I paid the balance owed of $25 and advised that I would not pay the $25 late fee. My November 2013 bill now includes an additional charge of $25 assessed to the October $25 late fee. The termination of my account should have ceased any additional charges.

Product_Or_Service: Credit Card Service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

American Express must cease assessing the $25 late on my closed account. I am requesting that American Express remove the $25 late fee from the October bill as well as the $25 late fee from the November bill. My account should be closed with a $0 balance.

Business

Response:

We responded directly to the Revdex.com customer today.

Review: I signed up for the American Express Blue Sky card in October 2013 after seeing advertisements that guaranteed 7,500 AMEX points after spending $1,000 within the first three months of receiving the card. I spent the $1,000 but AMEX refuses to honor the sign up bonus even after multiple attempts of contacting them. They are not giving me a clear answer as to why they will not honor it. They once said it is because I didn't mention it when I signed up and then another time they told me they weren't running the sign up bonus at the time. Their conflicting answers represent that they don't actually know why they didn't honor this sign up bonus.Desired Settlement: I would like the bonus points that were advertised by AMEX and for them to follow through with their offer.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express has failed to take any additional action beyond my initial complaint about not receiving my signup bonus. I was told that they had sent a written response which I never receieved. The only thing I have received are the same online messages that state that the offer was not available at the time with no proof to back up this response. If you look at historical records for October 2013, you can see that the sign up offer was all over the web. They continue to give me no real explanation. This is fraud and false advertising.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

mer has not provided any new information, therefore, American Express considers the matter closed and no response will be sent to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Its black and white, my word against theres. Not sure I understand how they can close the matter, this is them bullying me. I would request that American Express provide a schedule with sign up bonuses for the AMEX Blu Sky for the past year. I would also like to request how many customers in the months of October and November who signed up for the credit card recieved the sign up bonus as a % of all accepted applications. I would also like a clear explanation as to why I saw the sign up bonus and didn't receive it. (i.e. what could I have done differently besides seeing it and believing I was eligible for it?) There should be a clear answer for this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was told via American Express Server customer service rep that the monthly fee will be waived if I maintain a minimum balance of $500 . He also refunded me the fees charged once I transferred $500 to my account on the same day. Please see Good Faith Credit on April [redacted]. I spoke to a serv rep on Sunday Nov [redacted] and I was told that my account has been notated that no fee will be charged and I don't need to maintain a minimum balance as well. To confirm I logged into my account today and found 5 transactions with $1 month fee each month since Jul 2014. I spoke to [redacted] from Serve on Nov [redacted] and was advised that I need to deposit $500 each month in order to avoid the monthly fee. I also requested to speak to a supervisor to waive this $5 fee since I was misinformed about the balance requirement to avoid these monthly fees. My request was decline by the [redacted] as well. Just to avoid the damage in Nov, I went ahead and transferred $500 to my server account on Nov [redacted]. I would request to get a refund of $5 monthly fee as this fee is not fair to me as I was not properly informed via 2 serve reps.

Thanks

[redacted]Desired Settlement: $5 refund

Business

Response:

American Express mailed our response to the consumer today.

Review: A purchase I was attempting to make was declined by American Express. Its customer service initially stated this happened was because I had called to report the card stolen on October *, 2014. This was untrue and I denied making any such call. I was then transferred to another customer service person who changed the story and instead said my card was replaced as a part of routine security measures. In sum:

• American Express did not inform me of any security concern or impending action by mail, notification on my account, email or phone call

• American Express cancelled my card, even realizing a new card had not been activated (none was received, if even sent)

• American Express' unexpected action has forced me to cancel Thanksgiving holiday plans and has exposed me to embarrassing situations

• American Express offered NO SOLUTIONS (such as expedited mailing of a new card) for a problem entirely generated by staffmembers

• American Express was fundamentally dishonest in their dealings--first lying about the cause of the cancellation, then claiming the card had been inactivated since October and hadn't been recently used, before admitting the card had been in continuous useDesired Settlement: I would like a refund of the annual service fee paid to American Express. Despite paying my bill on time, I experienced exceedingly poor service in the height of the holiday season, and as a result I've had to cancel travel and shopping plans. American Express has ruined my Thanksgiving holiday. The company lied and obfuscated and while claimed to "understand my frustration and disappointment," failed to offer any real solution, such as overnighting me a new card.

Business

Response:

American Express mailed our response to the consumer today

Review: I had applied for Starwood American Express card and was supposed to get 10k Starwood points upon 1st purchase and 15k upon spending $5k within first 6 months. I satisfied both conditions on my Starwood Amex card ending in [redacted].

On 8/**/14 I checked with [redacted] at Amex ID #[redacted] and he assured me that I would be getting the bonus Starwood points and to wait 8-12 weeks for it to post.

On 9/*/14 I called again when I did not see the points and I was told by [redacted] at Amex ID #[redacted] that to wait 12 weeks and I will get the Starwood bonus points.

To this date the 25k Starwood points have not been posted.

At first, they told me that they will find the tape recording of the 2 conversations & credit my account with 25K Starwood points..

After waiting for over 15 days, now they CONVENIENTLY say that they cannot find the tape recordings.Desired Settlement: It is American Express's fault that at first they promised on 2 occasions to credit my account with 25k Starwood Points, and now to ADD INSULT TO INJURY, cannot find the tape recordings.

It is American Express's fault that it cannot find the tape recordings (that is the purpose of recording).

Please have them credit 25k Starwood points AND for all the money, time, effort it would be only FAIR to credit another 25K points, for a total of 50K points. The cost will go up if more effort is needed.

Business

Response:

American Express mailed our response to the consumer today.

Review: American Express (AMEX) is sending unsolicited marketing materials to [redacted], [redacted]. This AMEX mail is contravening our wishes to not receive junk mail. In fact, the address is registered with the [redacted] ([redacted]) for mail suppression preference. No one by the name of [redacted] resides at that address. Please be advised of POA (power of attorney) document attached.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The cessation of any future marketing or mailing of any kind from AMEX. The cancellation of any possibility that the address is sold/transferred to a third party. The rescindication of such transfer if it already happened.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[redacted] I have received an unacceptable and uncomprehensive response from American Express (AMEX). THe letter in question fails to state that the mail will stop at the address in question, [redacted]. Instead, AMEX is claiming that to offer any information about my complaint would violate the junk-mail addressee's privacy. It is unknown if [redacted] is sill alive; certainly, this individual is not a participant in this complaint. THis complaint pertains to AMEX's failure to follow our request and [redacted]'s guidance to cease and desist all junk mail to the address in question. Today, in addition to AMEX's reply to my Revdex.com complaint, another AMEX junk mail offering arrived in the name of [redacted]. The case in not resolved. I am asking that: 1) AMEX provide a letter of apology from AMEX executive office2) a postage paid large envelope to return AMEX marketing materials (including today's AMEX junk mail). Thank you. [redacted]

I trust that the Revdex.com will properly represent this issue to ensure that consumers' intentions to the following measures will be honored by merchants: 1) not have junk mail arrive at the address in question 2) adhere to the [redacted] preference registeration for zero marketing material to the address in question.3) help consumers to assist the environment by reducing wasteful paper usage (junk mail) and by cutting greenhouse gases to deliver the junk mail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The information provided to us by [redacted] is not relevant to his complaint. Therefore, as no new information has been provided, we will not be sending a response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After all my resources to explain the case (time, scanning), AMEX must assign a competent executive-level official (i.e., in house counsel) to contact me. I will not contact AMEX on the [redacted] number provided because these AMEX people may not have the authority to clarify the situation. AMEX is acting in bad faith because AMEX is refusing to take initiative to contact me. AMEX only responds to the complaint in a general way with broad claims that privacy laws protect a third party who does not live at the address -- and whom does not have a right of mail delivery at the address. To my knowledge, this AMEX reply is unprecedented and certainly unfavorable relative to other merchants.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On August**, 2014 my ** year old father collapsed at the [redacted] Airport and was bleeding from his face. He was then hospitalized and couldn’t remember much. When my brother flew to [redacted] to return my parents back to [redacted], we found out that my father was missing $2,500.00 in travelers checks.

Immediately, we called Amercian Express and tried to file a lost or stolen claim. The requirement was that my father had to call in the check numbers and provide details over the phone. My father did this and received a claim number #[redacted] for use in following up on receiving the refund. Through this claim process, American Express knew that my father was elderly and needed assistance. For this reason, my brother and I obtained a Power of Attorney for my father to receive help in claiming the $2,500.00 refund.

American Express is now making it extremely impossible to obtain the $2,500.00 refund. The following is what has happened over the past three months that clearly shows that my father is being taken advantage of and is being discouraged from filing a lost and stolen claim

1-After my father gave all information required over the phone and received a claim number #[redacted]. American Express required my father to fill out a questionnaire. My father filled out the questionnaire and mailed it around September**, 2014.

2-On October**, 2014, I spoke to [redacted] , in the Investigating Department and was advised that they did not receive the questionnaire and told me to mail it out again. I then went down to the post office and sent the copy of the questionnaire again with the copies of my Power of Attorney.

3-On November**, 2014, I spoke to [redacted], in the Investigating Department and was advised that American Express did not receive my father’s questionnaire and was told to mail it out again. [redacted] could not understand that I mailed it out via [redacted] certified mail. She then advised, that only [redacted] could assist me. When I asked to speak to [redacted], I was advised that [redacted] was not in and would return the next day. [redacted] refused to allow me to talk to any supervisor or manager. My point to her was that the time difference between [redacted] and the mainland, makes it hard for me to reach their office during business hours. Now, [redacted] would not allow me to speak to anyone but [redacted], who was not there.

4-I called back and insisted that the 24 hour Refund Department connect me to a supervisor or manager in the Investigating Department. [redacted] then came on the phone and said he would look into my father’s case.

5-On November**, 2012, I called the Investigating Department and was told again by [redacted] that [redacted] was the only one that could assist me and he was not in and no one knew when he would be available. I then asked for [redacted] and he repeated that only [redacted] could assist me and they did not receive my father’s questionnaire the first or second time that it was mailed. When I advised of the time and day that the certified mail was received by American Express, [redacted] said he would investigate and call me.

6-Later, in the day, [redacted] left a message on my phone that the questionnaire was received, via the mail, but there were several things missing.

7-I had my brother call the next day because I was working and couldn’t call out again. My brother was advised that he needed to mail the original claim papers, copies of the travelers check numbers, his photo ID, my father’s photo ID, pay to have it possible to secure that the photo IDs would be protected when sent through the email, and sign a letter that states if the travelers checks were cashed after the refund was made, then my father had to pay American Express the amount that was cashed.

8-At this point, I advised my brother to stop because American Express was taking advantage of my elderly father. American Express is requiring more of my father than they would anyone else. There is no equality when the elderly needs a refund for lost or stolen travelers checks. My father gave American Express all the information they required to make the claim and do the investigation. He has a claim number which is all that we were advised was needed.

As it stands, my father feels that the American Express questionnaire made him feel like a criminal and he feels discouraged in trying to have his $2,500.00 refunded for the lost or stolen travelers checks.Desired Settlement: Have American Express refund the $2,500.00 in lost or stolen travelers checks that was reported about August**, 2014. My father provided all the information required to receive a claim number #[redacted] to investigate and refund his $2,500.00.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

My father has not yet received his $2,500.00 refund and an investigation by American Express has not even been looked into, although, he gave all the information needed to obtain a claim number. American Express knew about the claim of the lost or stolen travelers checks, back in August of 2014, however, they are stalling and making it extremely difficult to obtain a refund. I spoke to the American Express refund department and they advised that everything can be done over the telephone by my father. My father did call and gave them all the information required to start the claim for the refund. To date, American Express investigation department have proved themselves incompetent in that they claimed that they did not receive my [redacted] Certified mail which contained the signed questionaire by my father and a copy of my Power of Attorney. The fact is, that they did have the [redacted] Certified Mail and they found it only after I had to obtain the tracking number. Their operation is not acceptable, in that we are unable to obtain any information on the update of my father's refund claim because we are allowed to speak to only one person during their hours of operation. This one person, [redacted], was not there for two days in a row. although, I was advised that he would be there the next day. At the very start of my father's refund claim, I was advised to have my father call in the information required to obtain a claim number. With the claim number, the investigation could start and if the checks were not cashed by my father, the $2,500.00 would be refunded. Now, although, my father called in the information required and signed a questionaire, we are currently be advised to forward photo IDs, sign another claim form and sign a letter to have my father pay back any travelers checks are cashed after a refund was issued. The reason for the pay back, is that American Express does not cancel the travelers checks so anyone can cash it. This of course voids the whole purpose of getting travelers checks. Therefore, due to the fact that the American Express Investigation department is requiring more than what is required for a refund and is putting undue stress on my father, this matter is not considered resolved. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] cell ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express has responded to the consumer via written correspondence on December[redacted],**, 2014 and February*, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer. For additional questions we respetfully request that the consumer follows the instructions in our correspondence dated February *, 2015 to address this matter further. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

My Dad is entitled to his $2,500.00 and American Express is unjustly withholding the $2,500.00 from him. When I called American Express Claim Department, I was advised that the policy to file a claim was 1-Call or send in the claim information form. My Dad chose to call in the claim information using his telephone. 2-The American Express Claim Department stated that when a Claim ID number is issued, the investigation can begin to see if the travelers checks (that were lost or stolen) were cashed or not. My Dad possesses a Claim ID number to start the investigation and receive a refund, if it can be seen that my Dad did not cash the $2,500.00. 3-American Express, without just cause is making it more difficult for my Dad to receive his $2,500.00 refund. It is not a regular policy to add additional required documents that are not part of the regular American Express Claim Process. My Dad is now ** years old, on a limited income and he feels that he is being treated as a criminal when he has done nothing wrong. He only wants his $2,500.00 travelers checks refunded, which he purchased for protection if his $2,500.00 was lost or stolen. As a consumer, my Dad should not be subjected to FALSE POLICIES and DOCUMENTATION REQUIREMENTS THAT ARE NOT PART OF THE REGULAR AMERICAN EXPRESS TRAVELERS CHECKS LOST OR STOLEN POLICY.THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOURAGE CONSUMERS TO PROTECT THEIR MONEY BY PURCHASING TRAVELERS CHECKS IN THE EVENT IT IS LOST OR STOLEN. THE POLICY THAT EXIST, IS TO PUT IN A CLAIM BY CALLING IN ALL REQUIRED INFORMATION & ANSWER ALL SECURITY QUESTIONS. MY DAD DID THIS AND THEN WAS ASKED TO FILL OUT A QUESTIONAIRE (WHICH WAS NOT WHAT I WAS TOLD THE POLICY WAS). MY DAD FILLED OUT THE QUESTIONAIRE WHICH WAS MAILED OUT TWICE. THE SECOND TIME, I MAILED THE QUESTIONAIRE OUT VIA CERTIFIED MAIL. NOT ONLY DID AMERICAN EXPRESS SAY TWICE THAT THEY DID NOT RECEIVE THE QUESTIONAIRE, BUT THEY BEGAN REQUIRING ADDITIONAL DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM POLICY BUT THEY WANTED MY DAD TO PAY BACK MONEY FOR THE TRAVELERS CHECKS THAT HE DID NOT CASH. AMERICAN EXPRESS STATED THAT IF MY DAD DID NOT SIGN THIS DOCUMENT, HE WOULD NOT RECEIVE HIS $2,500.00. FOR THE RECORDS, AMERICAN EXPRESS HAD TO ADMIT THAT THEY RECEIVED THE QUESTIONAIRE IN THE MAIL, WHEN I CALLED AND GAVE THEM THE TIME AND DAY THAT THE QUESTIONAIRE WAS RECEIVED BY THEM!!!! THIS CLEARLY IS HIGHWAY ROBBERY WHERE AMERICAN EXPRESS IS FORCING MY DAD TO SIGN A DOCUMENT OF PAYMENT, IN THE EVENT SOMEONE OTHER THAN MY DAD CASHES THE $2,500.00 TRAVELERS CHECKS. TO DATE, AMERICAN EXPRESS HAS NOT INVESTIGATED, AS TO WHETHER THE TRAVELERS CHECKS WERE CASHED OR NOT. ALL THAT AMERICAN EXPRESS IS DOING IS INVESTIGATING MY DAD AND MAKING HIM FEEL HE IS A CRIMINAL, INSTEAD OF DOING WHAT THEY PROMISED TO DO, IN THE EVENT THE TRAVELERS CHECKS WERE REPORTED LOST OR STOLEN. AS IT STANDS, AMERICAN EXPRESS IS CHEATING THE CONSUMERS OUT OF MONEY THAT THEY ARE ENTITLED TO. AS IT STANDS, AMERICAN EXPRESS IS PLANNING TO KEEP MY DAD'S $2,500.00. AMERICAN EXPRESS HAS MY DAD'S TELEPHONE NUMBER ON FILE AND HIS MAILING ADDRESS ON FILE. AMERICAN EXPRESS CAN ALWAYS CONTACT MY DAD IF THEY FEEL THAT HE IS NOT MAKING THE CLAIM. HOWEVER, AMERICAN EXPRESS IS SITTING ON THEIR BEHINDS AND KEEP DEMANDING MORE AND MORE DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM PROCESS. AMERICAN EXPRESS HAS NO JUSTIFICATION TO DEMAND MORE DOCUMENTS WHEN THERE IS NO PROBABLE CAUSE!!!! THERE IS NONE, NONE, NONE!!!! ALL THEY WANT TO DO IS WEAR DOWN AN ** YEAR OLD MAN, WHO LIVES ON A LIMITED INCOME!!!!! WHERE IS THERE JUSTICE FOR THE CONSUMERS WHEN THEY ARE BEING UNFAIRLY TREATED WITH UNJUST DEMANDS AND THEIR MONEY ($2,500.00) IS WITHHELD FROM THEM!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,[redacted] THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PART. THEY ENCOUR

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: September 2014 I removed my dad from my Account as a joint holder. My dad already had his own account and we did not need to be joint as his card info was showing up as my debt on my credit report since we were joint on my card.

Fast forward to today. I was informed I had a past due balance, which I never used my card or even activated the one I received in Jan. Come to find out American Express made a huge mistake. My dad had called to inform them in January that his card was damaged and needed a new one. Instead of validating all his information, they added him back to my Account that I removed him from in September and added him without calling me or verifying it. On top of it they sent him the card from my account to his current address where he has been using his own account.

Issue: added back to my account by American Express with no authorization. My account credit card was sent to a totally different address that was not listed as mine. My credit report has now been affected and I am told they will fix it. I have also cancelled my card with American Expess because they can not be trusted and just add someone without my Authorization and sent a card

Both my dad and I had no idea this was going on until now, nearly 4 months later. My dad and I did nothing wrong whoever handled his issue made a huge mistake.Desired Settlement: American Express needs to refund me my annual fee of 90 that I just paid in Jan, since I have cancelled them for poor business practices

Business

Response:

We mailed our response to the consumer today.

Review: I redeemed membership rewards points November of last year for a $100 zappos gift card. I just attempted to pull up the email for my gift card information, when I click the link it tell me there is a problem and to call American Express. I called American Express to try and obtain the gift card information and they said they cannot pull up the gift card after six months! Nowhere on their documentation does it say you can only use the gift card for 6 months. I am out $100 dollars for the value of this card and American Express customer service was completely uncaring and unsympathetic. This, in my mind, constitutes an ethics violation and is completely unacceptable.Desired Settlement: I would like compensation for the $100 in Membership rewards points I spent on this useless gift card.

Business

Response:

American Express mailed our response to the consumer today

Review: Hello,

My name is [redacted], president of [redacted]. My business is entertainment and I rely heavily upon my AMEX card to keep things running smooth. I have a big photo shoot/video coming up Feb-*-16) and I was just hung up on by a representative who kept asking what am I using the money for which I feel like I should not have to answer to NO ONE about MY BUSINESS PROCEEDINGS. I cant ask what American Express is doing with the money I give them when I pay my bill every month and I feel I should have been given the same respect as a owner of a business entity, regardless how big. All I wanted to know is why my recent charge to my card was denied and that's when the customer service rep told me I have to tell to him what I will be doing with the money I got frustrated. That's when the customer service rep told me and I quote " [redacted]". After I asked several times " Are you really going to hang up on me" he replied " [redacted]". It made me feel lit he really didn't care about me as a business owner or a person who has everyday duties to fulfill just like anyone else. I now have to search for some type of business loan or else a day that was suppose to be a normal workday for me will now be filled with misery and headache trying to resolve an issue I feel I should have never had.Desired Settlement: I would like an explanation!

Business

Response:

American Express mailed our response to the consumer today

Review: I have an American Express Serve account which I have had for several years now. I ran into my first issue with the bank with customer service. I have contacted them twice regarding this issue now with no resolution and now I am very upset with the whole thing all together. On Tuesday I attempted to make a purchase for a vacation package through Travelocity. There was an error with the transaction. The reservation was made for June [redacted]-June[redacted]. No fault at American Express for the internal glitch on the Travelocity, however the experience and interaction from customer service was far from professional. When I noticed the error within 5-10 minutes I immediately contacted Travelocity. They saw the error as my reservation said it was for May [redacted]-May[redacted] and the last day to cancel or change my reservation was June [redacted] which was technically after when my reservation was for. Travelocity immediately cancelled and refunded the transaction for $570. They told me to contact my bank and give them the cancellation information to make the funds available and even sent me an email to forward to American Express because given the situation, there was only 2 hotel rooms available for my trip for a hotel with a direct ocean view and that my $200 off coupon was a 1 day only offer. My first interaction with American Express, the call was "disconnected" and the 2nd call, the person told me "there was nothing he could do". Now Travelocity said that the hold on the card can be cancelled by the bank, and the rep said he could not do that. Meanwhile, I callee before because of an issue with a hold, and an American Express agent removed the hold instantly, so given that, I know holds can be cancelled. This second agent was so rude, said he couldnt help me, and meanwhile the whole time the agent never asked my name, verified account info, or even asked me my account number, and since I didnt even enter it in the automated system, he didnt even know who I was, or even looked at my account to see if it was something that he could help me with. Additionally I know my account wasnt accessed because every time I ever call I get an email survey. Now, since no one even tried to help me, I cant use my $200 coupon, AND my vacation package is completely sold out since I did not have the available funds to book the vacation again.Desired Settlement: Some sort of reimbursement for my loss coupon, and the fact that I have to find an entirely different vacation package which is going to be no where close to the special I found on this one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was no resolution

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The consumer has not provided any new information to which we can respond; therefore, American Express considers the matter closed and no response will be sent to the consumer.

Today I called AE to have my address updated. The representative asked for information on my credit card that I did not have on me at the moment. She explained to me that she wouldn't be able to change my billing address unless I had my card. She also suggested that if I had my card replaced than she would be able to update my address and sent out the new card. I agreed. She than placed me on hold but the call dropped. I call back and a different representative answered. After I explained to him the reason for my call he tells me my card was mailed out and that he would not be able to cancel that order. I asked to speak to a manager not because I couldn't cancel the order but because the first representative should have never ordered a replacement card when she was aware that my address was never updated. This defeats the whole purpose of security. Now I have to wait and hope I get the new card, new pin and call AE to have my address changed. Also Hope that my personal info and my card don't get stolen. I'm very disappointed, frustrated with the way things were handled.

Review: I am a user of the American Express Credit Card. The last bill sent to me was on June **, 2014, the minimum payment amount due was $35.00 and due date of payment was July *, 2014. I made online payment of $50.00 through Bank of America on June **, 2014, with payment check #[redacted]. The payment was withdrawn by the American Express on July **, 2014 (I have a copy of Bank statement and payment receipt, which I could mail it to you if needed). But the American Express said, the payment was NOT received, charged me $67.11, plus asked me to repay on July **, 2014. Since I made payment on July **, 2014 with payment receipt, I did not make any payment on or after July **, 2014. As a result the American Express charged me another $60.62 again. All this happened because the American Express said my first payment of $50.00 on July **, 2014 was not received.Desired Settlement: I want the American Express cancel all the late charges of late fees and adjust all the payment.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I applied for the American Express Gold card in March 2014. The application-agreement stated if I spent a certain amount within a 3 month period of time, I would be awarded 75,000 points. I only have received 25,000 points. I sent in all copies and verification of the offer I applied for to the American Express Travel Dispute Center. They responded that I did not use the RSVP code when I applied so therefore, they will not award me the additional 50,000 points. When I applied for the card I used the RSVP Code listed on my application. It is mandatory that a code be used when applying before you even go onto the application. I did not make a code up out of thin air like they are insinuating I did. I received an application in the mail by them with an RSVP code that I used when applying for their card; stating I would receive 75,000 points.Desired Settlement: I would like to be awarded my 50,000 bonus award points.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have an American Express [redacted] Card. I earned just under $200 in earnings for 2013. They sent the reward certificate via mail in one of the statements. They say in Feb. 2014. I didn't see it or didn't receive it. I was not notified once that I had not spent the certificate that expired 8/**/2014. They said they extended the earnings to 12/**/2014 and again I wasn't notified once that I didn't use my certificate. I did a chat and called with AE and they were willing to do nothing. I then spoke to a supervisor and they said the same thing. This is absolutely unacceptable. I spend thousands of dollars on that card and you need to not only take care of your customers but act in their best interests. I will also bring this up to [redacted].Desired Settlement: DesiredSettlementID: Refund

I want that amount either given in a certificate or applied as a credit on my card. If this is not done I will pursue other action, including cancelling all AE cards in my household and will cancel my [redacted] membership.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Please keep issue open as American Express mailed a response today. Not sure when that will arrive or what it says.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

American Express emailed a response and the issue is resolved. I did receive and spend the award certificate and the customer service rep I initially spoke to incorrectly told me that I didn't spend it. Issue resolved. Thank you for the response AE and I will remain a loyal customer of yours.

Business

Response:

We responded to the consumer via written correspondence on February**, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: American Express has the practice of applying credits to a billing period then next month adding the bill back to your balance. So in a sense they do not credit you at all but bill you.Desired Settlement: DesiredSettlementID: Refund

Reimburse me the money I am owed.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: Signed up online for an American Express "SPG" credit card through a link that would provide me with 25,000 sign-on bonus points after meeting a spending threshold of $3000 in 3 months. (My wife had done the exact same thing about 3 months prior, and received the bonus points with no problem.) I met the threshold within the required time frame. I never received the bonus points. Multiple conversations were had with their Online Chat protocol. They stated I had met the threshold and to wait until the billing statement comes. I waited. No bonus. Chatted again. They said they would look into it, and to give them 7-10 days. After the 10 days, chatted again. Was told that there was no bonus on my account to qualify for. Informed them I signed up the exact same way my wife did, and should have the exact same bonus. They said they would open an inquiry and to check back in 2 weeks. Checked back via chat. And now am being told it would now be taking 6-8 weeks to resolve this inquiry. If I wait 8 weeks, I'm just going to be pushed further back with another excuse. Researched online if there were others having this problem, and was surprised to see, that others needed to open a Revdex.com claim, in order to get the bonus points they signed up for.Desired Settlement: I want my 25,000 bonus points to be posted to my spg account. Would like more bonus points for this inconvenience.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: interest on paid off balance I was advised by american express that if I make a payment by the due date, the interset accured for the next statement is from the balance that is left after the payment is made. examnple: balance due is 500.00...I make a payment of 400.00, balance for next statement is going to include interest on the $100.00 that is now the current balance. I made a payment of $7800.00 and now am being billed $63.94 on a $1100.00 balance.,,I was given false info from american express and now they are not willing to assist with there false info that there company provided..Desired Settlement: to have the $63.94 interest charge removed since since the balance was paid in full.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

Hello

I just reveived the response from American Express and I dont agree with it. They sent me a book of my card agreement and a letter saying I basically need to read this and that does not sit well with me.

Basically, I had a balance on my card of about $7047.47 and American Express sent a bill with that info and said it was due on July **. On July **, american express received $7800.00 from me. ( I paid more becasue of charges I made after the statemnt went out. I get charged interest from the time my bill went out to the time that they got the payment of almost $65.00. It doesnt make sense. If I get a bill saying this is my total amnt, AND I pay it off, I still get stuck with interest the following month because I waited untill the due date to make the payment??

I do not agree with American Express and the customer service that I have received from them trying to talk it over with them has been horrible. I was basically told to go read the handbook that they issue out when you first get your card and nothing else would be done. I have been told in the past by other customer service reps, that if I pay in full, there is no interest the following month. Now American Express is doing NOTHING to assist with this issue but send me another book of the terms.

Thank You ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today.

Review: Bought "American Express Gift Card" from local [redacted] retailer on 10/**/14; went next door to [redacted] Post Office & mailed my youngest Daughter her Birthday card with AEXP enclosed in her card. Six days later, she had NOT received her bday card nor the Gift Card! Called post office- they told me they had "NO Accountability" for the Lost Card. Called AEXP, followed all of their instructions; jumped through All of their hoops for the next month & a half plus time frame, only to be told that AEXP would NOT REPLACE the "Stolen Gift Card," as it had been "anonymously" cashed four days after I purchased it!(This was on December *, 2014!) The reason I choose the "AEXP Gift Card" instead of any of the other Gift Cards, was because their packaging stated that the Card would be "Replaced if Lost or Stolen!" I spent many additional hours, more money to fax, re-fax & email photos, gas money to drive to a business from which I could comply with ALL requests made of me by American Express, only to be told that the Birthday present I had chosen for my Daughter was stolen, & now am out all the money & time spent trying to find a resolution for this atrocity! I live on a very small, fixed income, & $50.00 may not seem like much to some people, but it's an amount I cannot afford to "respend," also knowing that some THIEF prospered from a Gift that was intended for my Daughter! The principle of the matter is that this Corporation, which is known World-wide, stated on their own packaging, that their product (the Gift Card), would "be Replaced if Lost or Stolen," & after the many hours of phone calls & additional expenses that I incurred, were now not going to REPLACE my STOLEN GIFT to my Daughter! I purchased the Gift Card in good faith, & I feel that I am due a REFUND for my cost of their product! A multi-billion dollar Corporation should obviously "change" the manner in which they sell these cards. To wit, when a Consumer purchases a single Gift Card, the name of the intended recipient should be placedDesired Settlement: I feel that I am due a Refund of at least the initial $50.00 + $5.95 for the processing of said Card! I am willing to write-off the additional monies, time & gasoline spent trying to comply with all of the requests made by American Express of myself in resolving the "Stolen Gift Card issue," but they also should have to honor their own Corporate statement "to replace Lost or Stolen" Gift cards, either that, or not be allowed to make "False Claims" on their merchandise in an attempt to get Consu

Business

Response:

American Express mailed our response to the consumer today.