American Express Company

Review: I have an American Express Serve account which I have had for several years now. I ran into my first issue with the bank with customer service. I have contacted them twice regarding this issue now with no resolution and now I am very upset with the whole thing all together. On Tuesday I attempted to make a purchase for a vacation package through Travelocity. There was an error with the transaction. The reservation was made for June [redacted]-June[redacted]. No fault at American Express for the internal glitch on the Travelocity, however the experience and interaction from customer service was far from professional. When I noticed the error within 5-10 minutes I immediately contacted Travelocity. They saw the error as my reservation said it was for May [redacted]-May[redacted] and the last day to cancel or change my reservation was June [redacted] which was technically after when my reservation was for. Travelocity immediately cancelled and refunded the transaction for $570. They told me to contact my bank and give them the cancellation information to make the funds available and even sent me an email to forward to American Express because given the situation, there was only 2 hotel rooms available for my trip for a hotel with a direct ocean view and that my $200 off coupon was a 1 day only offer. My first interaction with American Express, the call was "disconnected" and the 2nd call, the person told me "there was nothing he could do". Now Travelocity said that the hold on the card can be cancelled by the bank, and the rep said he could not do that. Meanwhile, I callee before because of an issue with a hold, and an American Express agent removed the hold instantly, so given that, I know holds can be cancelled. This second agent was so rude, said he couldnt help me, and meanwhile the whole time the agent never asked my name, verified account info, or even asked me my account number, and since I didnt even enter it in the automated system, he didnt even know who I was, or even looked at my account to see if it was something that he could help me with. Additionally I know my account wasnt accessed because every time I ever call I get an email survey. Now, since no one even tried to help me, I cant use my $200 coupon, AND my vacation package is completely sold out since I did not have the available funds to book the vacation again.Desired Settlement: Some sort of reimbursement for my loss coupon, and the fact that I have to find an entirely different vacation package which is going to be no where close to the special I found on this one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was no resolution

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The consumer has not provided any new information to which we can respond; therefore, American Express considers the matter closed and no response will be sent to the consumer.

Review: I filed a complaint on a charge on my bluebird card. I was told that I would recieve an email, but never recieved one. I have called the company four times since, and now they tell me its to late to file a dispute.Desired Settlement: I want my fifty dollars back.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The American Express co, sent a letter, stating, that the dispute had been reopened, that they had sent me an email, with the forms I would need to fill out and send back. I have not received that email, however. I did receive one saying that the original dispute should not have been filed, because it had been passed the sixty days, to file a dispute. The reason for that is, we did not know, there was a problem, until the end of December. I think, that they are just a company, that rips people off. Just like the Prescription Assistance Program. Some one out there has my fifty dollars. That money was for my mom's medicine. Anything you can do would be appreciated. They should not be allowed to do people this way. I may contact a lawyer, to see what can be done, if anything. I won't be suing for just fifty dollars, I can tell them that much.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am not the primary card holder for a Costco card and I was charged to my American Express a renewal fee for the Costco membership of which I am once again not the primary card holder. I called American Express to let them know that I am not the primary Costco membership card holder and that I certainly should not be charged the renewal fee. The operator at American Express said when I signed up at Costco I should have been told that it automatically renews. I informed him that I signed up for the American Express online and was certainly never relayed that information. He said there was nothing he could do except file a dispute on the charges which would take 6-8 weeks.Desired Settlement: I want the charge refunded so the party who pays the Costco renewal can pay it as I am not the primary Costco card holder, and for these automatic renewals to stop.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had applied for Starwood American Express card and was supposed to get 10k Starwood points upon 1st purchase and 15k upon spending $5k within first 6 months. I satisfied both conditions on my Starwood Amex card ending in [redacted].

On 8/**/14 I checked with [redacted] at Amex ID #[redacted] and he assured me that I would be getting the bonus Starwood points and to wait 8-12 weeks for it to post.

On 9/*/14 I called again when I did not see the points and I was told by [redacted] at Amex ID #[redacted] that to wait 12 weeks and I will get the Starwood bonus points.

To this date the 25k Starwood points have not been posted.

At first, they told me that they will find the tape recording of the 2 conversations & credit my account with 25K Starwood points..

After waiting for over 15 days, now they CONVENIENTLY say that they cannot find the tape recordings.Desired Settlement: It is American Express's fault that at first they promised on 2 occasions to credit my account with 25k Starwood Points, and now to ADD INSULT TO INJURY, cannot find the tape recordings.

It is American Express's fault that it cannot find the tape recordings (that is the purpose of recording).

Please have them credit 25k Starwood points AND for all the money, time, effort it would be only FAIR to credit another 25K points, for a total of 50K points. The cost will go up if more effort is needed.

Business

Response:

American Express mailed our response to the consumer today.

Review: A purchase I was attempting to make was declined by American Express. Its customer service initially stated this happened was because I had called to report the card stolen on October *, 2014. This was untrue and I denied making any such call. I was then transferred to another customer service person who changed the story and instead said my card was replaced as a part of routine security measures. In sum:

• American Express did not inform me of any security concern or impending action by mail, notification on my account, email or phone call

• American Express cancelled my card, even realizing a new card had not been activated (none was received, if even sent)

• American Express' unexpected action has forced me to cancel Thanksgiving holiday plans and has exposed me to embarrassing situations

• American Express offered NO SOLUTIONS (such as expedited mailing of a new card) for a problem entirely generated by staffmembers

• American Express was fundamentally dishonest in their dealings--first lying about the cause of the cancellation, then claiming the card had been inactivated since October and hadn't been recently used, before admitting the card had been in continuous useDesired Settlement: I would like a refund of the annual service fee paid to American Express. Despite paying my bill on time, I experienced exceedingly poor service in the height of the holiday season, and as a result I've had to cancel travel and shopping plans. American Express has ruined my Thanksgiving holiday. The company lied and obfuscated and while claimed to "understand my frustration and disappointment," failed to offer any real solution, such as overnighting me a new card.

Business

Response:

American Express mailed our response to the consumer today

Review: My balance with American Express over the years has been $0 or $50, which I have alway paid on time. I had a charge of $25 for the month of September 2013, and, I inadvertenly forgot to pay the balance of $25, because I normally have a $0 balance on my account. Upon receiving my October billing statement which included a $25 late fee, I contacted American Express to request a waiver of this $25 late fee. I have always made my payments on time, and, I it seemed unreasonable to charge me $25 fee for an outstanding balance of $25.The customer service representative refused to consider this request in spite of my tenure with American Express without incurring any late payments. I advised that the fee was unreasonable and I requested a cancellation of my account. I paid the balance owed of $25 and advised that I would not pay the $25 late fee. My November 2013 bill now includes an additional charge of $25 assessed to the October $25 late fee. The termination of my account should have ceased any additional charges.

Product_Or_Service: Credit Card Service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

American Express must cease assessing the $25 late on my closed account. I am requesting that American Express remove the $25 late fee from the October bill as well as the $25 late fee from the November bill. My account should be closed with a $0 balance.

Business

Response:

We responded directly to the Revdex.com customer today.

Review: I was told via American Express Server customer service rep that the monthly fee will be waived if I maintain a minimum balance of $500 . He also refunded me the fees charged once I transferred $500 to my account on the same day. Please see Good Faith Credit on April [redacted]. I spoke to a serv rep on Sunday Nov [redacted] and I was told that my account has been notated that no fee will be charged and I don't need to maintain a minimum balance as well. To confirm I logged into my account today and found 5 transactions with $1 month fee each month since Jul 2014. I spoke to [redacted] from Serve on Nov [redacted] and was advised that I need to deposit $500 each month in order to avoid the monthly fee. I also requested to speak to a supervisor to waive this $5 fee since I was misinformed about the balance requirement to avoid these monthly fees. My request was decline by the [redacted] as well. Just to avoid the damage in Nov, I went ahead and transferred $500 to my server account on Nov [redacted]. I would request to get a refund of $5 monthly fee as this fee is not fair to me as I was not properly informed via 2 serve reps.

Thanks

[redacted]Desired Settlement: $5 refund

Business

Response:

American Express mailed our response to the consumer today.

Review: In December I had a $300 transfer from my bank to my American Express Bluebird account which was never credited to my Bluebird Account. I called Bluebird Customer service and was told they had no record of this transfer and that I should have my bank reverse the transfer, which I did. Then Bluebird locked my account freezing several hundred dollars of my funds. This also locked my online access to my account so that I cannot even see what transactions have occurred or what the balance now is in this account. I have spent over 5 hours on the phone with bluebird customer service and at this point I cannot even get them to tell me how much is currently in the account or how to resolve the issue and get my funds released back to me. I have been repeatedly told that a customer service rep would call me back which never happened.

I was directed to fax in a request for informaiton which I did on January ** and still I have had no response from Bluebird.Desired Settlement: I want to close the account and have my money returned to me that Bluebird is holding. I also want an apology for having to spend hours resolving this issue.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

My name is [redacted], president of [redacted]. My business is entertainment and I rely heavily upon my AMEX card to keep things running smooth. I have a big photo shoot/video coming up Feb-*-16) and I was just hung up on by a representative who kept asking what am I using the money for which I feel like I should not have to answer to NO ONE about MY BUSINESS PROCEEDINGS. I cant ask what American Express is doing with the money I give them when I pay my bill every month and I feel I should have been given the same respect as a owner of a business entity, regardless how big. All I wanted to know is why my recent charge to my card was denied and that's when the customer service rep told me I have to tell to him what I will be doing with the money I got frustrated. That's when the customer service rep told me and I quote " [redacted]". After I asked several times " Are you really going to hang up on me" he replied " [redacted]". It made me feel lit he really didn't care about me as a business owner or a person who has everyday duties to fulfill just like anyone else. I now have to search for some type of business loan or else a day that was suppose to be a normal workday for me will now be filled with misery and headache trying to resolve an issue I feel I should have never had.Desired Settlement: I would like an explanation!

Business

Response:

American Express mailed our response to the consumer today

My father recently passed away and was an American Express cardholder for 31 years. As the person entrusted with his estate, I called Amex to notify them of his death and cancel the account. The day after that notification, American Express turned his account over to a collection agency called DCM, a organization that only deals with collecting debt from dead people.

I contacted Amex regarding this appalling practice, and to ask why I was not given the opportunity to settle the balance from the estate. After 30 minutes on hold, the customer service representative said "Sir, how many times has your father died? This is your first experience with this, we deal with it every day. Sometimes it can take 4 months or more to get our money."

I have contacted dozens of organizations regarding my father's account, and this is by far and without question the worst customer service experience and inexcusable business practice. Less than one month after my father's death I am now being harassed by a sleazy collection agency who will probably settle for pennies on the dollar.

I intend to cancel my own Amex account and will urge everyone I know and everyone reading this to do the same. This is clearly a company with a culture of greed and lack of compassion.

Review: I redeemed membership rewards points November of last year for a $100 zappos gift card. I just attempted to pull up the email for my gift card information, when I click the link it tell me there is a problem and to call American Express. I called American Express to try and obtain the gift card information and they said they cannot pull up the gift card after six months! Nowhere on their documentation does it say you can only use the gift card for 6 months. I am out $100 dollars for the value of this card and American Express customer service was completely uncaring and unsympathetic. This, in my mind, constitutes an ethics violation and is completely unacceptable.Desired Settlement: I would like compensation for the $100 in Membership rewards points I spent on this useless gift card.

Business

Response:

American Express mailed our response to the consumer today

Review: I owe American express 13,000 but I have been paying until April where I was late. One Afternoon, someone called me and informed me that she was from amex, and was willing to make a payment arrangement if I was on a financial hardship. Unfortunately I agreed. Cause she's from a collection department of Amex, Gatestone. They took 600 out of my account in a span of a 7 days. Now I received a statement from them stating how much I owed and I am also paying gatestone for a fee plus 15% interest which they warned me is going to go up in 3 months. I dont understand. I was late 30 days and they put me in collection?? I have been consistently paying. is this how Amex make their money? I should have listened to my freinds about them. They are big time greedy. And they lied. That lady introduced herself as Amex not a collection department within Amex. I am willing to pay. I have been paying and yet they still reported me to Credit Bureau. Unfotunately I dont have a lot of money to shut them up. It's not right. This is a misconduct. I paid and agreed to pay to a lady that LIED to me by saying she's from Amex. They took 600 and yet still reported me to Credit Bureau????Desired Settlement: I am willing to pay Amex directly NOT GATESTONE!!! and they shuld not report me to Credit Bureau if I have been paying!!! I should not be LIED to so just to get what they want.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I still have not received the letter from American Express. Is it possible to send it to my email address?

[redacted] and/or [redacted]

I've been receiving other letter/statements from Amex but this response. It's not making any sense that they can send everything else but the Revdex.com response ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence July *, 2013; We re-mailed the response to the consumer at the address provided in the complaint on July **, 2013. The consumer needs to allow 7 – 10 days for mailing time.

Review: Signed up online for an American Express "SPG" credit card through a link that would provide me with 25,000 sign-on bonus points after meeting a spending threshold of $3000 in 3 months. (My wife had done the exact same thing about 3 months prior, and received the bonus points with no problem.) I met the threshold within the required time frame. I never received the bonus points. Multiple conversations were had with their Online Chat protocol. They stated I had met the threshold and to wait until the billing statement comes. I waited. No bonus. Chatted again. They said they would look into it, and to give them 7-10 days. After the 10 days, chatted again. Was told that there was no bonus on my account to qualify for. Informed them I signed up the exact same way my wife did, and should have the exact same bonus. They said they would open an inquiry and to check back in 2 weeks. Checked back via chat. And now am being told it would now be taking 6-8 weeks to resolve this inquiry. If I wait 8 weeks, I'm just going to be pushed further back with another excuse. Researched online if there were others having this problem, and was surprised to see, that others needed to open a Revdex.com claim, in order to get the bonus points they signed up for.Desired Settlement: I want my 25,000 bonus points to be posted to my spg account. Would like more bonus points for this inconvenience.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid the amount due on my account today and was notified via email that my credit spending limit decreased to $3,000.00 with no explanation. When I contacted the customer service department that handles credit limits they provided the information that lead to their decision, but confirmed that it wasn't based on my account history, but rather my credit score and recent credit inquiries (I just purchased a home and asked they take that into consideration). I asked that the manager kindly reverse the decision to decrease my limit since my account is in good standing and I have not been late on any recent payments. He refused to do so and stated that I must submit paperwork showing my current income and tax return. He promised to send an email with the information and process I must follow to consider reversing this decision. The manager was rude, constantly interrupted me and failed to help me. Four hours later I still have not received an email with any information.Desired Settlement: I ask that my credit limit be increased back to the way it was. There is no justification for their decision to change based on my history with them.

Business

Response:

American Express mailed our response to the consumer today

Review: American Express has the practice of applying credits to a billing period then next month adding the bill back to your balance. So in a sense they do not credit you at all but bill you.Desired Settlement: DesiredSettlementID: Refund

Reimburse me the money I am owed.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I have an American Express [redacted] Card. I earned just under $200 in earnings for 2013. They sent the reward certificate via mail in one of the statements. They say in Feb. 2014. I didn't see it or didn't receive it. I was not notified once that I had not spent the certificate that expired 8/**/2014. They said they extended the earnings to 12/**/2014 and again I wasn't notified once that I didn't use my certificate. I did a chat and called with AE and they were willing to do nothing. I then spoke to a supervisor and they said the same thing. This is absolutely unacceptable. I spend thousands of dollars on that card and you need to not only take care of your customers but act in their best interests. I will also bring this up to [redacted].Desired Settlement: DesiredSettlementID: Refund

I want that amount either given in a certificate or applied as a credit on my card. If this is not done I will pursue other action, including cancelling all AE cards in my household and will cancel my [redacted] membership.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Please keep issue open as American Express mailed a response today. Not sure when that will arrive or what it says.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

American Express emailed a response and the issue is resolved. I did receive and spend the award certificate and the customer service rep I initially spoke to incorrectly told me that I didn't spend it. Issue resolved. Thank you for the response AE and I will remain a loyal customer of yours.

Business

Response:

We responded to the consumer via written correspondence on February**, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: I applied for the American Express Gold card in March 2014. The application-agreement stated if I spent a certain amount within a 3 month period of time, I would be awarded 75,000 points. I only have received 25,000 points. I sent in all copies and verification of the offer I applied for to the American Express Travel Dispute Center. They responded that I did not use the RSVP code when I applied so therefore, they will not award me the additional 50,000 points. When I applied for the card I used the RSVP Code listed on my application. It is mandatory that a code be used when applying before you even go onto the application. I did not make a code up out of thin air like they are insinuating I did. I received an application in the mail by them with an RSVP code that I used when applying for their card; stating I would receive 75,000 points.Desired Settlement: I would like to be awarded my 50,000 bonus award points.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a user of the American Express Credit Card. The last bill sent to me was on June **, 2014, the minimum payment amount due was $35.00 and due date of payment was July *, 2014. I made online payment of $50.00 through Bank of America on June **, 2014, with payment check #[redacted]. The payment was withdrawn by the American Express on July **, 2014 (I have a copy of Bank statement and payment receipt, which I could mail it to you if needed). But the American Express said, the payment was NOT received, charged me $67.11, plus asked me to repay on July **, 2014. Since I made payment on July **, 2014 with payment receipt, I did not make any payment on or after July **, 2014. As a result the American Express charged me another $60.62 again. All this happened because the American Express said my first payment of $50.00 on July **, 2014 was not received.Desired Settlement: I want the American Express cancel all the late charges of late fees and adjust all the payment.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am appalled at how I have been treated by this company. On May * at I made an automatic payment of $1600.00 dollars. I was surprised when my account on May * revealed a negative balance of greater than $7,000. I realized that American Express made the mistake of taking $16,000.00 out of my account. I called them, was given the run around, and was told that this issue needed to be handled by a certain department and that the funds could not be returned to my account until then. I then called Bank of America and informed them of this. I also called other merchants to notify them that rhey would not be paid because of this error. BOA said hat the payment would not be made and the funds would be returned to my account. AMEX still kept on trying to deposit the $16,0000 dollars. Bank of America agreed

To stop payment and incurred the fee. [redacted] was amazing when they documented what had happened and did not charge me. Now my husband attempted to charge something and was denied. I contacted AMEX whom I am presently on the phone with. I have spoken to 6 people and have to re tell my story to each. No one knows what they are doing, I can't understand them, got disconnected and our connection was

Poor since they are all IN THE PHILLIPINES. They are going to charge me for the delinquent payment as of now and my account is in delinquency as we speak. I want proof that they are rectifying that bit I am concerned that they will not. I am going to contact Consumer Affairs and the state of NJ and anyone else I can. Please please reply to me and tell me what actions I may take. The little guy can be transferred , on hold, disconnected and treated with total apathy. Something needs to be done. Thank you for your attention.

Business

Response:

American Express mailed our response to the consumer today.

Review: Bought "American Express Gift Card" from local [redacted] retailer on 10/**/14; went next door to [redacted] Post Office & mailed my youngest Daughter her Birthday card with AEXP enclosed in her card. Six days later, she had NOT received her bday card nor the Gift Card! Called post office- they told me they had "NO Accountability" for the Lost Card. Called AEXP, followed all of their instructions; jumped through All of their hoops for the next month & a half plus time frame, only to be told that AEXP would NOT REPLACE the "Stolen Gift Card," as it had been "anonymously" cashed four days after I purchased it!(This was on December *, 2014!) The reason I choose the "AEXP Gift Card" instead of any of the other Gift Cards, was because their packaging stated that the Card would be "Replaced if Lost or Stolen!" I spent many additional hours, more money to fax, re-fax & email photos, gas money to drive to a business from which I could comply with ALL requests made of me by American Express, only to be told that the Birthday present I had chosen for my Daughter was stolen, & now am out all the money & time spent trying to find a resolution for this atrocity! I live on a very small, fixed income, & $50.00 may not seem like much to some people, but it's an amount I cannot afford to "respend," also knowing that some THIEF prospered from a Gift that was intended for my Daughter! The principle of the matter is that this Corporation, which is known World-wide, stated on their own packaging, that their product (the Gift Card), would "be Replaced if Lost or Stolen," & after the many hours of phone calls & additional expenses that I incurred, were now not going to REPLACE my STOLEN GIFT to my Daughter! I purchased the Gift Card in good faith, & I feel that I am due a REFUND for my cost of their product! A multi-billion dollar Corporation should obviously "change" the manner in which they sell these cards. To wit, when a Consumer purchases a single Gift Card, the name of the intended recipient should be placedDesired Settlement: I feel that I am due a Refund of at least the initial $50.00 + $5.95 for the processing of said Card! I am willing to write-off the additional monies, time & gasoline spent trying to comply with all of the requests made by American Express of myself in resolving the "Stolen Gift Card issue," but they also should have to honor their own Corporate statement "to replace Lost or Stolen" Gift cards, either that, or not be allowed to make "False Claims" on their merchandise in an attempt to get Consu

Business

Response:

American Express mailed our response to the consumer today.