American Express Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is not acceptable American Express makes completely contradicting statements In one letter they sent me they said the package was delivered so it can not be disputedOn the other letter from their insurance company they the package was lost by the career so the insurance can't be appliedAmerican Express is clearly trying to get out of reimbursing me for this charge I have spoke with Amex and disputed the charges several times and every time [redacted] sends them the same exact papers and they say ok they provided us with enough documentsBut it was the exact same document! If the package is lost by [redacted] then [redacted] is the sender and needs to apply to [redacted] for reimbursement by their insurance I want the dispute with [redacted] to be opened again and they need to show that they contacted [redacted] for the package and if the items are lost after delivery then american express needs to pay me by their insurance I also had other insurance claims for other items stolen from my house and I gave them all the documents they requested including police report and receipts and I didn't get any response I have been a member for more than years and just this year I had more than $50,in purchases on my card, all paid off already and american express gives me a very poor service This is not the way American express wasi'm going to use my other cards instead and close my account with them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

American Express responded to the consumer via written correspondence on September **, 2014, October *, and October **, The consumer's additional correspondence contains no new information to which American Express can respond,therefore no response will be sent to the consumerPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent them new documents in my last email
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

American Express previously responded to the consumer via written correspondence on September **, in response to Revdex.com reference # ***. Please note, American Express considers this matter closed

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is not acceptable. 
American Express makes completely contradicting statements.  In one letter they sent me they said the package was delivered so it can not be disputed. On the other letter from their insurance company they the package was lost by the career so the insurance can't be applied. American Express is clearly trying to get out of reimbursing me for this charge.   I have spoke with Amex and disputed the charges several times and every time [redacted] sends them the same exact papers and they say ok they provided us with enough documents. But it was the exact same document!
If the package is lost by [redacted] then [redacted] is the sender and needs to apply to [redacted] for reimbursement by their insurance I want the dispute with [redacted] to be opened again and they need to show that they contacted [redacted] for the package.
 and if the items are lost after delivery then american express needs to pay me by their insurance. 
I also had other insurance claims for other items stolen from my house and I gave them all the documents they requested including police report and receipts and I didn't get any response.
 I have been a member for more than 15 years and just this year I had more than $50,000 in purchases on my card, all paid off already and american express gives me a very poor service.  This is not the way American express was. i'm going to use my other cards instead and close my account with them.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I attempted to raise my credit limit on one of my cards because I had several big purchases I needed to make. First, I applied online and received a notification that a decision was reached. The online site did not provide my current application, so I had to call AMEX. They transferred me to the credit department, but was busy. I tried the next day and waited for the credit department to pick up.

The responded to my question that my increase request was denied because I haven’t reached my six month mark, since my last request. He clarified the guidance that each card has a six month waiting period, so I explained that I only request one card to be increased. However, the operator just pushed me back to customer support when I asked him for further guidance or where the document was located. I was transferred to a customer representative who had a very bad microphone and requested another operator. Once the new operator was connected, I asked about the requirements about submitting a credit line increase and the operator indicated that I did not need to wait six months.

The AMEX customer support rep indicated I could just submit an application now, so I did so over the phone. He then transferred me to the credit department again after I answered all his questions. The credit department disconnected me and I called again to be reconnected. The credit department gave me the same rejection response and would not provide me the instructions, because it was internal. I once again asked him to state the internal guidance, but was denied. The credit department representative’s name was Nitsh.

I was transferred back to the customer support side, wanting to lodge a complaint for poor business practice. The operator once again reassured me that she could resolve the problem and submit my application. Refusing to listen to me, she kept trying to interrupt me. Now I was furious and requested to be transferred to the complaint department or she could get me her supervisor. Her supervisor Ryan #[redacted] gave me the same spiel about no time limitation for increasing credit, and wanted to process my application for a credit increase. I explained the situation for the sixth time and then he said he would get in contact with the credit line department. The credit department was busy and he said he would call be back.

The next day he calls me back indicating that the customer support was mistaken, and the credit department was inaccurate in their explanation of time limitation for credit line increase. The credit line increase request can only be done once every six months for one or multiple cards and cannot be increased again for all cards until six months have once again passed. Truly an aggravating experience.

I would recommend NEVER to rely on this company to follow through with anything they promise, ALSO keep records of all conversations and any documents sent......

It all started I've ( Davey- Office Manager) noticed a US withholding tax on our merchant statements. I called [redacted] to ask what was going on, They informed me that our account information (W-9) doesnt match our actual business information with federal records. We needed to send them an updated w-9 and it would be updated. First off, I was VERY upset that I was never informed of this information and I never received a courtesy call just to say "in order to avoid these fees we needed to update our information". This withholding is no Chump change either.... I spoke with a supervisor Dawn, Who was very pleasant and apologized for not insuring the business knows such harsh fees would start being deducted. But she also informed me that she would follow up with the updated information ( w-9) after it was processed she would contact me to let me know the federal withholding tax would be lifted. I faxed the w-9 they requested 6/**/2015, I've never heard any response back from anyone, so today 9/*/2015 I spoke with a Charolett. She informed me that there was no record of me ever calling and no record of a fax with this updated w-9. Of course, I was highly upset because Its been back and forth conversations with this company and they have had no record of anyone ever speaking with me. Its very hard as it is to accept [redacted] and now to have this withholding tax, I don't know how much longer we will be in business with [redacted].......

I was supposed to be receiving American Express gift cards from sprints over a month and a half ago. When I called two weeks ago I spoke with a very nice gentleman that was helpful assured me that my lost cards, which that is what happened they lost my cards in the mail, that those new cards will be replaced within 7 to 10 business days. I spoke with them today 14 business days later and the cards still not arrived and now they're telling me that there was a problem with the system and that will be another 7 to 10 days before my new cards arrive. Meanwhile waiting for the gift cards my previous carrier [redacted] is asking for their line cancellation fees in full and threatening to send me to collections. At first American Express told me it's not their fault it's a third parties fall and gift cards don't come from then and that their name is not on the gift cards and then they change their tune when I asked to speak with manager. The manager still told me it would be another 7 to 10 days so I don't know I've been waiting for gift cards since October ** and it is December **.

Review: I set up an online automatic payment for my monthly statement that would be taken from my checking account. I set it up to pay the entire balance which at the time was $821.90. I was charged twice and they ended up taking $1643.80 from my account which then ended up being overdrawn by about -$400.00. This charge occurred once on 02/**/2014 and then again 02/**/2014. I called them on February 14th and was told I would be issued a refund within 7 days. I was also told that it would take up to 7 days whether it was directly deposited into my account or if they sent a check by mail. I chose for them to send me a check. I waited the 7 days. The check did not arrive, called again and was told it was processed on the [redacted] and to expect it in the next 3-5 days. I then called again and was told this time that it was processed on the [redacted] and again to expect it within 3-5 days. Today is the 27th and I called again this afternoon and was told to expect it by next Wednesday, March [redacted]. At this point I'm not sure if anything will be resolved because each person I speak with tells me something different.Desired Settlement: I would like for a complete refund to be issued promptly. I also want to be reimbursed for the multiple overdraft charges I have incurred from my bank due to their negligence. My bank said that the initial overdraft fee could be removed. As of now, I have about 3 because of other monthly charges to that account. If American Express had not kept telling me that I would receive the refund within 7 days if they knew it wouldn't be possible I wouldn't have allowed my check from my job to still be directly deposited into that account, because even though I was paid by my job, the account is still overdrawn. So I am still unable to pay my bills.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9947339, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a cardholder of American Express since 2010 and purchased the card to accummulate points toward Delta Skymiles. Unfortunately, in 2011, I purchased a timeshare that did not seem valid and cancelled the timeshare in the appropriate amount of time (days later). I expected the 24,500 points to go onto my skymiles account and be reversed at that time. We were unaware that they did not get taken off until now. When accessing my skymiles account in 2014, I purchased airline tickets, based on the account information on skymiles. Skymiles claim that American Express is responsible for the accounting of the points redeemed from purchases. Once I booked the ticket and flew to Daytona in March of 2014, I noticed my points were not showing up. When I called American Express, they stated I borrowed the points. I'm debt free and "never" use what I don't have! I would never have borrowed points. They deducted the 24,500 points in September of 2014! They now are stating that all my points are in the negative - though nothing shows up accurately on the skymiles account. My compaint is not that I should have owed them, but the accounting practice of deducting them 3 years later and after I used what I thought I had. Customer Service claim that this mistake is of no consequence to them and they will not remedy this situation. I will cancel the card if American Express will not assume responsibility of a three-year accounting error and start accummulating my future purchases.Desired Settlement: My points begin accruing again without a negative balance - due to the error of American Express not adaquately maintaining the records of our Skymile Account in relation to the American Express card. I don't dispute that the points should have come off, just not three years later and after I used points I did not have. I would never have used them if I thought the points had not already been reversed. Since the accounting system is flawed, it is the fault of American Express that this unfortunately situation is in place. If the accounting system did not reflect this in 2011, how do I know the accuracy of the American Express/Delta for the future as well?

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called Amex to ask why the "pay for points" option with Uber wasn't working. The person on the phone told me it wasn't a big deal because I could retroactively use points to pay for the charges. When I used my card on about $150 in Uber charges and asked to apply points, the second representative said it wasn't possible because I have a corporate card and not a personal card and simply said "I apologize for the other person giving you incorrect information." Since I made these purchases in reliance on American Express' statement, I think it's only fair to allow a one time exception.Desired Settlement: Use points to pay for Uber charges:

[redacted], $27.16 [redacted], $49.50

[redacted]: $28.15

[redacted]: $55.22

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Uber was able to resolve the issue on their end.

Review: On 6/**/2013 I went to [redacted] to purchase a [redacted]. I paid the activation fee and deposited $280.00 on the temporary card. The sales associate informed me that I needed to go online and finish registration in order to get all the services and a permanent card. I go home and go to [redacted] and registered. The next day I received an e-mail stating that I need to fax my social security card, and driver's license to them. I immediately called customer service and they said I had to send that information. I was really skeptical about this because no one else I know has had to do this for any type of prepaid card. I went ahead and faxed the information they needed to have to the fax number that was in the e-mail. The person who faxed it for informed me that the fax keep giving her a message about a cruise ship. I call customer service back they said the fax number wasn't working to use a different number. So we try the number they give us and it gave confirmation that the fax went through. So the next day I call back because they informed me that they would be sending an email containing a confirmation that the card would be on the way or a denial if for some reason they couldn't read it. I received neither one and that was my reason for calling back. After I explained everything to customer service once again I was informed that this fax number did not work. I needed to send it back through the fax number I first had. No explanation on where the first fax went. Fax goes through the second time we try it. Call customer service they said they couldn't read the fax. In a panic cause I don't know where my information went the first time and told them this was to much to keep sending personal information they didn't need. I ask them for a refund of my money. I was told I couldn't get it back and that I would have to use the card. This cash money that I gave I need cash for personal business. Took the card back to [redacted] and they couldn't get my money off it either.

Product_Or_Service: Prepaid American Express Car [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my cash back. I need the cash cause the places of business I need this for only take cash. Using the card as a gift card is not why I deposited it in the first place. I am now worried about my identification because I don't know where it ended up the first time I sent it to [redacted]. You shouldn't have to go through this for a prepaid card. They also took $10.98 for a tablet screen I tried to order over the internet and the card was rejected. All of my cash.

Business

Response:

We responded to the consumer via written correspondence

today

Business

Response:

Consumer has not provided any new information, therefore, American Express considers the matter closed and no response will be sent to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I resolved the complaint myself by going ahead and using the card as a gift card. They had no intentions of doing the right thing. It is very sad that this company got away with treating a consumer the way they did. I am going to make sure that situation is known to others. In the mist of this you really need to investigate them I am not the only one who has had problems with American Express and I would not recommend them to anyone. Thank you attempting to get the situation right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had been a customer with Amex for some time. Upon signing up I seen there was a annual fee. I was going to try their service and cancel before the fee kicked in(1 year) since they offered a waiver of the first years fee. Being a client of theirs I spent thousands with their card and always paid in a timely manner. Seeing that the 1 year mark was approaching I decided to cancel the service after verifying a fee would be approaching. So I called the company about a month or more before the time the fee would occur. A woman with a [redacted] answered the phone ready to answer my questions. I asked "When do I have a annual fee", the employee answered "sir your fee for the first year is waived". Confused I asked again and pressed him to tell me when the fee would occur, she just said "sir you have no annual fee for this year". The language used was deceptive. I found out some time later when I was charged that the person was referring to the year up until Aug 2013. A YEAR BEGINS JANUARY *.Desired Settlement: A refund of the money that was taken deceptively(the annual fee of $124).

Business

Response:

We responded to the consumer via written correspondence today.

Review: I am the account holder of our AmEx account, but my wife is a user on the account. She pays all of our bills (Which she has all previous months). She created an account on americanexpress.com using her assigned credit card. In July She kept checking her online account to fins the minimum balance due, and it continued to relfect $0 owed. She figured this was due to a large payment made the previous month. So, after checking for this minimum amount due, several times, she decided to go ahead and make a payment of $20.00- because she did not know what the minimum amount was. We received an email from American Express today stating that our account is past due, and that we were being assessed a $50.00 late fee for a balance of $15. We called in to American Express, and spoke with [redacted] ID #[redacted], and explained the scenario. After placing us on hold several times, he stated that he spoke with AmEx's IT department, and that because my wife is a "user" on the account- she is not able to see accurate account information. We explained that this didn't seem very fair or clear to the consumer, because the account should a blanace of $0- if her "user" account doesn't have full access then it shouldn't show anything- versus showing inaccurate information. While on the line we paid the additional $15 owed. But, the agent refused to reimburse the $50 late fee- which is completely due to American Express' online system not reporting correct information. He stated that we receive a paper statement, and that this would have given us the correct info. We explained that we check all of our balances & pay all bills online (which most companies prefer). We asked to speak with a Supervisor. We were then transferred to [redacted] ID#[redacted]. He basically went back and forth between American Express will try to reimburse this $50,and that they wouldn't based on our account review. He informed me that there was no manager to speak with, and he would not be able to transfer me to anyone else. He assured me that our credit & introductory interest rate would not be affected.Desired Settlement: We would like the $50 late fee removed from our account, as well as a letter explaining that our credit & interest rate will not be affected.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

To whom it may concern,

This complaint #[redacted], was filed as a result of a late payment fee charged to my account in the month of July 2013. On June [redacted] 2013, a payment of $35.00 to my American Express account, cleared our financial institution. An additional payment of $1,100.00 to the account cleared my financial institution on June [redacted] 2013. The following month, my wife logged on to the account to make the minimum payment due. When she logged onto the account, the minimum balance showed $0.00. Due to the large overpayment made in June, a minimum balance showing $0.00 did not come as a surprise as this has been seen when paying off some of our other debts. Being that my wife still intended to pay something, and the minimum balance due showed $0.00, she made a payment of $20.00. That payment cleared my financial institution on 7/**/2013.

We clearly demonstrated an intention to pay this bill even though the minimum due was not stated online.

My wife, who is an additional cardmember, called in to question the late fee assessed. After describing the situation, she was advised that the minimum balance would not be displayed online to anyone other than myself (the account owner). This is something that we have never heard of before and we have had several credit cards from varying companies. Although the conversation seemed to bounce back and forth regarding whether or not they would be willing to adjust the fee considering the circumstances, American Express ultimately decided to sustain the charge. This prompted the complaint to the Revdex.com.

Below are the items of correspondence sent to me from American Express regarding the complaint. Included with the original letter, was a copy of the Cardmember Agreement. There is a page that explains the reasons for a late fee to be billed to the account. The page that I have included concerns additional cardmembers on an account. No where does it state that an additional cardmember would have limited access to any of the account information. This, coupled with the fact that we had not entirely missed a payment, is why we are not agreeing with the decision reached by American Express.

Thank you,

Business

Response:

We responded to the customer via written correspondence today.

Review: Dear Sir or Madam:

I recently applied for the American Express Premier Rewards Gold (PRG) credit card from the Amex website on October **, 2013. On this site, there was an offer for 25,000 Membership Rewards points after $2,000 spend within 3 months. However, when calling to confirm my sign-on bonus, I was denied this bonus. After speaking with multiple agents to try to find a resolution, I am quite disappointed and shocked at what has transpired this past month.

First, an agent informed me that the offer had already expired. However, on the landing page I used to apply for the PRG card, nowhere does it indicate when this offer expires. As a consumer, I would have no way of knowing that this promotion has expired, if I were not informed at the time of application. Second, if this promotion has expired, then the link should not be working when I applied – yet it still worked. I was able to show 3 agents the URL with the 25k sign-on bonus.

I am not disputing if this promotion has expired; again as a consumer not working within Amex, I am not privy to how Amex internally processes these card applications. On principal, what shocks me is that 3 agents at Amex have seen this offer from the URL I provided that I used to apply for this card – the page has no mention of an expiration date, yet 3 agents told me that Amex will not honor it. I may have applied to this card without the bonus offer, as my wife has this card and she likes the benefits she receives with the card (buying electronics with this card). But to have Amex promise me one thing and not honor is false advertising and frankly, very bad business practice.

After a month of calling Amex numerous times and wanting to resolve this issue, I hope Amex at least removes that link so no other consumers will apply based on the false promise made by Amex.

Thank you for taking the time to read this letter. I have been a satisfied customer of Amex for some time and this is the first time I had such a disheartening experience with Amex.

Regards,

[redacted]Desired Settlement: Honoring the Amex PRG offer for 25,000 Membership Rewards points after $2,000 spend within 3 months.

Business

Response:

We responded to the customer in written correspondence today.

Review: I have contacted American Express several times since August and let them know that my husband was deploying so they can lower my interest rate down to at least 6% per the soilders and sailors act and also sent them a copy of my husbands orders several times. I keep getting the run around and my credit card has been charged interest of at least 19% since Sept. I cannot reach anyone that can give me a status update as to why my interest was not lowered to 6% since Sept of 2014 the departure time my husband left for his deployment. American Express is required to lower my interest rate to at least 6% it is the LAW! They keep telling me there is a seperate department that handles that and cannot give me a status update.Desired Settlement: I want my credit card reimbursed every month for the 19% interest they have charged me since Sept and I also want it to continue until my husband gets home from his deployment.

Business

Response:

We responded to the consumer via written correspondence today.

Review: 4 instances of ID theft totaling $400. Numerous calls to AMEX to get this handled. The four transactions occurred on 2/**/14

American Express Pre-paid Card #[redacted], security code on front of card is [redacted]. On 2/**/14 4 separate $100 transactions took place at an Exxon Mobil at 3:30pm EST. by the time the second transaction hit my text message inbox, I was on the phone with AMEX customer service. While I was talking to the Amex rep, two more transactions went through, and my credit card is in my pocket. I don't drive, I don't own a car, my card is in my pocket so imagine my horror when $400 disappeared in less than 10 minsDesired Settlement: I am seeking my money to be refunded to my account as well as a replacement card. Although, quite frankly, If/when my money is replaced I am seriously considering leaving American Express. Im am very disappointed since AMEX reputation has always been that of exemplary customer service. their customer service is horrible. Maybe this is the way that they treat their "pre-paid" customers and not regular AMEX customers, in which case this is just prejudicial service. At any rate they need to be hel

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have sent back the necessary firms to American express via fax and usps, and as of today, 4/*/14 they claim that they still have not received my completed forms although I sent them Monday of last week. It doesn't not take 5-7 days to receive a fax or a first class letter. The original id theft took place on 2/**/14. We are going into the 2nd month now. Please help me.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on April *, 2014. The consumer needs to allow 7 – 10 days for mailing time.

Review: [redacted] was a corporation with a Plum Card #[redacted] opened in June 2013

At that time, [redacted], was an employee of [redacted]. Shortly after, [redacted] was sold to another party.

As part of that agreement, the new party was liable for all debts.

[redacted] made American Express aware of the new business owners and requested they ask new owners to submit application for credit card in order to remove employee name [redacted].

[redacted] has recently realized that American Express has made negative remarks on his personal credit report despite:

1) [redacted] not being an employee of [redacted]

2) Not affiliated with [redacted]

3) [redacted] being owned by a new entity

4) The credit card was a corporate/business card not personal under the name [redacted]. [redacted] did not request a personal/corporate card from American Express under his name.

Their bsuiness practices have continued to be shown jaded as evident by the Dec. 2013 announcement that American Express was ordered to pay $60 million dollars for deceptive business practices. My incident should come as no surprise.Desired Settlement: Request American Express to delete negative, inaccurate, and false information and the entire account from [redacted]'s personal credit report. It should have no bearing on his personal business transactions. This should effect the

corporation of [redacted]. Not personally [redacted].

The account & Negative information should be removed from ALL 3 CREDIT REPORTING AGENCIES.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

American Express failed to respond in a medium that allows me to make any determination. Since they have "mailed a letter" I will assume they fail to recognize their

error(s) and have not/will not take the necessary corrective measures. They could have easily taken the corrective actions necessary to remove the negative, false, and inaccurate information on my personal credit report.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on April **, 2014. The consumer needs to allow 7 – 10 mailing days for mailing time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Unfortunately, American Express has failed to recognize their intentional and deliberate acts of negligence. I would strong urge those considering any credit cards/lines of credit with American Express to think twice. Thankfully, we have a legal system that gives individuals an opportunity to prove our case.

I will never do business with American Express in the future and would not recommend American Express for any business transactions.

At this point, there is nothing further to do with the Revdex.com. I will be filing suit and serving the complaint/summons on their registered agent. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Notified American Express about a message I was received when I was trying to make my payment. It noted:

We're Sorry...We are currently upgrading our site to improve American Express Online Services. During this time you may experience INTERMITTENT SYSTEM DELAYS

Due to the American Express system, I was late, approximately 5 minutes past due (keep in mind I was on the computer for over 35 minutes trying to make my payment) and was charged for a late fee.

Cardholders should not be responsible for a late fee when AMEX services are not ACCESSIBLE.Desired Settlement: REVERSE LATE FEE that was charged AUGUST [redacted] 2014.

Business

Response:

American Express mailed our response to the consumer today.