American Freight Furniture and Mattress

Good morning. I would love to be able to leave an updated review regarding American Freight. After speaking to the manager Mark I can honestly say there was a slight miscommunication in the beginning, but he resolved all concerns.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  After looking at the bunkie and not finding it to meet my needs I asked the manager for a full refund in which he replied he had 6 weeks before he could choose to refund me my money. A week later, via phone a manager told me I would not receive a refund at all. I am happy to know this will not be the case.

Hi [redacted], this is what my Regional Manager has advised:
Susan, we spoke to the customer regarding her sofa. Her main complaint, that the leather was peeling, has outlived the warranty timeframe. We suggested that we could possible get the warranty approved based off frame or cushion damage, but she...

is saying that the only thing she wants is a refund. We told her that this was not possible but that she could use the credit towards another set, but she is adamant about getting a full refund. Keep in mind that she has had this item for well over a year and a half.
ALL OUR SALES ARE FINAL....this is stated on all our receipts and signs above all our counters. Customer can reselect or a store credit. THERE WILL BE NO REFUND.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I agree as long as American Freight keeps there deal of giving me the credit and the whole amount I spent on the furniture and I do get free delivery

Consumer called. She would like the refund for the mattress. She will return the mattress next week.

We have spoke to this customer on two separate occasions. We told her since she has a finance deal, she has to come back to the store to re finalize the paper work since the table is $100 more. She also did a CPU. We offered free delivery and set up for the inconvenience but she wants the table...

swapped out first before we finalize deal. We told her we cant do anything until the paper work is corrected in our system and  with American First Finance.

This customer has options her furniture is in the warehouse/in stock or she can be refunded. If she wishes to do a charge back....American Freight will not dispute it.

We  have tried to get out a new delivery crew and left messages to this fact but no response back by customer.......To reiterate.......The $125 will not be given until the return of the table and chairs....if customer wishes to keep the table and chairs then she forgoes the $125 for any damages of any kind and will not hold American Freight liable for the sub contracting Delivery Crew's delivery alleged damage, which the Delivery Crew are legally responsible for.Please note, customer has been refunded already for this table and chairs but wont allow anyone to pick it up....we stand by our last response

We apologize for the back order of this furniture  and have to this customer.  We cannot control backorders from manufactures!   We sub contract our delivery out.  If there are concerns with this delivery at all this customer must call the delivery company.  This customer will not be refunded for his delivery fee from American Freight he must call the delivery company for this refund and discuss it with them.This customer was offered a refund but did not want it.  There will be no compensation from American Freight.

First of all if you listen to the "recorded " call I did not hang up on him. I was up to my neck in dirt and digging up my garden due to slugs. Had simply come in to get a paper towel when the phone rang and furthermore I will call [redacted] back if you'd like, been waiting for his return call to inspect underside of the mattress which I cannot possibly see because I cannot lift it and it was delivered wet.Also. All this time you thought I sent pictures of the second/ replacement mattress ? The replacement mattress that I called and texted you and the Dist Mgr about within in 48 hours when it was delivered wet? You have been fighting this issue thinking that the mold pictures were of the second mattress and wont do anything about it?   You are sick and lousy people!! You are below skank and sm!!!! To think that you would not replace a moldy mattress from your warehouse is simply beyond comprehension!!  No refunds??  No replacements??  You thought the pictures were of the second mattress set and WOULDNT cooperate ??  No people. The picture were of the first disgusting mattress you sold and delivered. The second was simply wet and would have looked like the first in a matter of weeks. I want these emails posted for ALL to see how disgusting you people are. You are disgusting people. I laugh as I type this.  You wrote vengeance?  I am not vengeful but I hope you sell to someone who is. In time all the mattresses you have sold will be found with mold and I cant wait to hear / see their complaints. You know? The law catches up with so called people like you. The Judges will have a field day with these types of emails from you. You actually thought those pictures were of the replacement set and refused to do anything about it?   I cant stop laughing. I will save this correspondence for myself and others who have purchased from you.I still want a refund .  These animals do not deserve my money. In fact that was rude to the animal kingdom. They are not dirty.

Ms. [redacted] received a full refund on 9/11.  We apologize for the inconvenience and will work on our training at this location.

their policy isn't stayed any where and I wasn't told about the check refund policy until I went in and asked for a refund.

Mr.  [redacted] contacted the store claiming is mattress has bed bugs.  He also willingly admitted his daughter had them a few months ago and she lives at a different location.  I explained to him our merchandise is factory sealed and we are routinely tested and use pest control services...

often.  I also explained to him that unfortunately, it is much more likely that he acquired these from an outside source other than out store.  I extended our apologies and offered him a great deal on a replacement.  He insisted on a brand new mattress. I explained to him that this is a very large and detrimental allegation and without any proof and no evidence of a problem in our store that I was unable to do that at this time.  He was very short with me after this but I did leave the offer on the table in case he chooses to come in for a future purchase. Please advise and do if there is anything I can do to further correct this issue feel free to call. [redacted], at this time we will not be taking this mattress back into the building and if he wishes to make another purchase with us in a few days please give me a call. Thanks! -MICHAEL S[redacted] -

This customer has been replaced/exchanged on 7/13/15.

This company targets people and steal and sends shoddy merchandise. I was informed that the pictures I sent to you and response was received by you today, so pictures speak a thousand words. I will wait to hear from the Revdex.com as to their decision.Please note to that this company isn't even Revdex.com accredited...big surprise.

Customer has been replaced

This customer has been approved for a replacement.
Call store to set up

The corporate office just spoke to this customer. She was explained that "OUR SALES ARE FINAL", stated on her receipt and signs above all AF counters but she has other options: THIS WAS EXPLAINED TO HER: 1. Happy to replace what she has, this time go down to the store and inspect this furniture...

before it gets redelivered to her if she wishes to replace to the same furniture. 2. Reselect to a different design all together 3. A store credit

My dispute has been settled. I spoke to Thomas the manager and he apologized after I informed him of the non delivery of my furniture. I received my nightstand today around 4:30 CST. Thank you

Ms. [redacted] received her product on 8/15.  We are sorry for the inconvenience and appreciate her business.