American Freight Furniture and Mattress

...we never asked for a signature and customer was never denied a refund.....the way a customer is refunded is the point and we are legally entitled to this policy!

Customer sent in new pictures of the damage of the furniture piece.   American Freight is doing another claim with these pictures with the manufacturer.  We will call the customer when we get notification of an approval or a denial for replacement.

Her delivery will be free....I have called the store......they have called the customer to rectify this miss communications.

American Freight has the document with this customers name, showing proof of picking up the furniture.   Customer has called the police and American Freight respects the fact that she wishes to pursue other avenues!

Our apologies for this mistake made by our store manager. Immediately she refunded twice!! Our accounting records show the 2 pings have been sent to this customers card service. It is up to the customer's card service to absorb this ping in a timely fashion....American Freight has no control over...

that.
We would be happy to give this customer a good discount if she wished to come back and purchase again in American Freight. Our apologies!

Our receipt/records do not show she was charged ANOTHER $60 for a second delivery.
Please have this customer show us any receipts she may have showing this second $60 charge.
CUSTOMER WILL NOT BE REFUNDED $60 WHEN SHE WAS NOT CHARGE A SECOND TIME BY OUR SUB CONTRACTING DELIVERY COMPANY.

We apologize for the miss communications.  American Freight shows delivery, customer did not receive, we met that customer is clear to regain  purchase.  Customer options reselect or replace if still available or store credit-investigation over.

All our sales are final. This is on all our customers receipts and there are signs over all our counters saying "All Sales are final! Once the manufacturer plastic seal is broken especially on mattresses there is concern. This customer has options, to replace, reselect or store credit but there...

will be no refund!!

Telephone records will prove that multiple calls were made to the business by [redacted]. Our phone records do not show any calls made by the business as they claim. the only call we received at our Bellevue home was from Michael "after" the complaint was filed with Revdex.com. the mattress and Futon has since been delivered. We appreciate the Revdex.com in helping us resolve this issue and hopefully the business will provide better customer service with their future clients. According to Google web reviews, this problem has been experienced by other customers.

We are going to Pittsburgh tomorrow to pick up the dresser and get him taken care of. He is aware and is very happy.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Provided I can go to the St. Peters location.

your 7- 14 business day policy expired 3 weeks ago. FedEx offers same day, next day, or 2-3 day shipping options.

Customer received the wrong product. We failed to get it swapped out the following day. The customer stated that she wanted a refund and was told that we could do that for her. She came in the store and was refunded the full amount of the purchase. I contacted the customer in regards to her delivery...

fee giving her an option to either get a 50 in store credit. Or I told her I would give her half the delivery fee out of my pocket. She initially stated that that was sufficient then called me back stating she didn't want to come in the store to receive the cash back and  declined that offer.

I have proof I have tried to make claims the last 2years I can attach emails to AF I have kept them as I do everything. I purchased a warrenty you can see in our records on everything I've ever bought from them, so where did this one disappear too? Did a employee pocket the money? I'm losing out on something I bought to cover if anything ever went wrong. Never once did I assume it was a Instant replacement until Jessica told me my warranty would cover my pictures with the dip and the rips. She also told me that they no longer made that mattress that I would be getting a upgrade on it and would not have to pay the difference. I never was irritated the "corporate lady" I talked to could not provide any answers for me she also started yelling at me and by letting go they mean hanging up on me, by saying "buh bye"! I have never been treated with such disrespect by a corporate office who is highly unprofessional and also called me a liar. me also and management you never call the customer a liar you try your best to resolve the issue. My mattress fell apart along time again and nobody was willing to help me. It's saying what you mean, doing what you say, and getting the job done, nothing got done!.  And by a discount they were offering only 20% off I've been a customer for over 15yrs my whole house was purchased from them I just feel like this was handled very unprofessional I still have no answers as to where my warrantee went that I purchased and I didn't ask for a refund I asked for an in-store credit a credit I would go back to their store. They will no longer be getting my buinesss and I'll be sure to let everyone know in our small town community how they treat there customers and how they don't honor their warranty's! If I had to tell one person is read the reviews these items are junk and warrenty a are crap! Rude and hanging up on people are there go to just glad I'm not the only one who calls their bluff! Attached is the photo of my emails from the last 2 yrs

This is not true I got the warranty phone number by calling America Freight and asking for it. Their employees told me the warranty would cover pet damage multiple times and they know it. I want a refund for my warranty.

I was told that my refund was sent out on 5/12/2017. I have not received my refund as of 5/22/2017. I called corporate and talked to Stephanie she said that it had been returned because they did not have my apartment number witch is on file. She then proceeded to say that it's been overnighted and have me a tracking number and that it should be here overnight. I have waited the full 14 days and I am beyond [redacted] because of the lack of communication and poor Customer service. Not sure of why I have to be the only person to constantly reach out because of their mistakes.  If this is what it feels like to go through a company to buy material then I rather continue to sit on a rug. It's wrong to have to work hard for something and get treated as if your a piece of trash.

......we have left another voice mail..... in order to help her we need to communicate.  Of course we want her to have all the merchandise she has paid for.  if Ms. [redacted] could please reach out to us we want to take care of this.

AF will come and pick up this replacement and refund customer

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please have business know that the sectional itself was NEVER replaced, only the cushions were.  Please also have business know that we never received paperwork for the extended warranty, we only received leather cleaner and wood cleaner which I have no idea why because the sofa is FABRIC.

This customers has been explained that are Sales Are Final....this is stated on all our receipts and signs above all our counter in all our stores!
This customers claim came back from the manufactures as "REPLACEMENT APPROVED". This customer's replacement sofa is in our store waiting for to be...

delivered. THIS HAS BEEN EXPLAINED TO THIS CUSTOMER NUMEROUS A[redacted] OF TIMES. THERE WILL BE NO REFUND ONLY A REPLACMENT!! Please help us in explaining our policy and to have this customer call our store to switch out and replace her sofa!