American Freight: Furniture, Mattress, and Appliance

My granddaughter purchased $1500.00 of furniture and mattress with box springs on 3/2/2020. We go to pick it up and it took right at 3 hrs for them to load box springs, mattress, sofa and love seat a queen bedroom suite and a dresser and chest, I believe. Most of the things were in boxes but the sofa and loveseat. They loaded the boxes on our trailer and the box springs. Each of the guy were dragging around like they had lead in their rear. The one guy that was wrapping the sofa and loveseat was listening to us complaining because they were so slow and just taking their time. It wasn’t like the store was busy. The living room set was a light tan and the one sitting behind it was dark brown. I ask the asst manager if it could be swapped for that because she has 3 small children and he said yes. He told the manager and he said no because she paid $499 because it was on the floor as was the other one too. When we started outside to leave finally, it was drizzling rain and the loveseat bottom wasn’t cover with plastic so we asked for that to be covered. Then I noticed the plastic was torn off one arm on the couch and it was already getting wet. I go back in and ask for that to be covered. The guy that wrapped it went to the back of the store and never came back. I go back in and tell Terry, the asst mgr, that I had asked for the arm to be covered and no one had bothered to cover it for us. He told me that they didn’t take orders from customers with excessive demands that they take them from those two. He claimed he sent him to the back to get plastic when he heard me but that’s a lie because I’m sure he didn’t hear me at first because I had to tell him what was going on. I also told him it would be a better if those guys didn’t have piss pot attitudes. When I started walking off I said don’t be talking about me when I leave and he said he didn’t get paid to do that. There was a woman standing there making a payment and I looked at her and said that’s the way they do isn’t that right. She wouldn’t Name say anything. We stayed there for 3 hours when we should have been loaded and gone in no more than 45 min. I wouldn’t buy anything in this store at all. Customer services is the absolute worst that I’ve ever seen

My granddaughter purchased $1500.00 of furniture and mattress with box springs on 3/2/2020. We go to pick it up and it took right at 3 hrs for them to load box springs, mattress, sofa and love seat a queen bedroom suite and a dresser and chest, I believe. Most of the things were in boxes but the sofa and loveseat. They loaded the boxes on our trailer and the box springs. Each of the guy were dragging around like they had lead in their rear. The one guy that was wrapping the sofa and loveseat was listening to us complaining because they were so slow and just taking their time. It wasn’t like the store was busy. The living room set was a light tan and the one sitting behind it was dark brown. I ask the asst manager if it could be swapped for that because she has 3 small children and he said yes. He told the manager and he said no because she paid $499 because it was on the floor as was the other one too. When we started outside to leave finally, it was drizzling rain and the loveseat bottom wasn’t cover with plastic so we asked for that to be covered. Then I noticed the plastic was torn off one arm on the couch and it was already getting wet. I go back in and ask for that to be covered. The guy that wrapped it went to the back of the store and never came back. I go back in and tell Terry, the asst mgr, that I had asked for the arm to be covered and no one had bothered to cover it for us. He told me that they didn’t take orders from customers with excessive demands that they take them from those two. He claimed he sent him to the back to get plastic when he heard me but that’s a lie because I’m sure he didn’t hear me at first because I had to tell him what was going on. I also told him it would be a better if those guys didn’t have piss pot attitudes. When I started walking off I said don’t be talking about me when I leave and he said he didn’t get paid to do that. There was a woman standing there making a payment and I looked at her and said that’s the way they do isn’t that right. She wouldn’t Name say anything. We stayed there for 3 hours when we should have been loaded and gone in no more than 45 min. I wouldn’t buy anything in this store at all. Customer services is the absolute worst that I’ve ever seen

My husband and I ordered our bed set and sectional last week. We were told our delivery would come on today, I called at 11 am and a guy told me our order was on the truck coming, called back at 5 pm and was told the driver just returned to get more orders and it should be on the way. I called back spoke with the manager who assured me my order would be delivered 1st. The owner of the moving company was rude and hung up on my husband, the drivers provided conflicting information, and it was 8:00pm and no delivery came. I called the owner of the moving company back and cancelled and I will go out to the warehouse in the morning for my refund. I will never recommend this place to noone else. I was inconvenienced waiting all day, threw out most of my furniture, and my family is frustrated.

My husband and I ordered our bed set and sectional last week. We were told our delivery would come on today, I called at 11 am and a guy told me our order was on the truck coming, called back at 5 pm and was told the driver just returned to get more orders and it should be on the way. I called back spoke with the manager who assured me my order would be delivered 1st. The owner of the moving company was rude and hung up on my husband, the drivers provided conflicting information, and it was 8:00pm and no delivery came. I called the owner of the moving company back and cancelled and I will go out to the warehouse in the morning for my refund. I will never recommend this place to noone else. I was inconvenienced waiting all day, threw out most of my furniture, and my family is frustrated.

Worst experience ever! Ordered a Bedroom Set Nov 2019 and by the second week of Feb 2020 we still had not received the entire set. Horrible communication from the Store Manager, have been a past customer but I will Never be a customer again!

Worst experience ever! Ordered a Bedroom Set Nov 2019 and by the second week of Feb 2020 we still had not received the entire set. Horrible communication from the Store Manager, have been a past customer but I will Never be a customer again!

Worst company ever!!! Fo not buy from them. Im disabled
& suffer from chronic neck & back pain. The lady @ 7121 south us hwy 1
in port st lucie, fl 34952 talked me into getting the dr marvins orthopedic rx
plus queen size mattress set when I wanted a pillowtop. She said she wouldn't
feel comfortable selling me anything other than the about mentioned mattress.
No one in the store told me that once you buy that's it. They don't do 30 days
guarantee like every other mattress store does. You have to figure out who the
manufacturer is & go thru them to try & get your warranty honored. It's
been almost a year of trying to get something done since I don't have the money
to get a new one. Never ever buy from this scam artist/rip off company!!!! They
shouldn't be in business period!!! Extremely unprofessional as well.

I have requested a refund back from this company and I have not received my money every time I call they always say they will call me back and never do I never received any furniture from them and they owe me three hundred and forty dollars please contact me .

I have requested a refund back from this company and I have not received my money every time I call they always say they will call me back and never do I never received any furniture from them and they owe me three hundred and forty dollars please contact me .

Worst company ever!!! Fo not buy from them. Im disabled
& suffer from chronic neck & back pain. The lady @ 7121 south us hwy 1
in port st lucie, fl 34952 talked me into getting the dr marvins orthopedic rx
plus queen size mattress set when I wanted a pillowtop. She said she wouldn't
feel comfortable selling me anything other than the about mentioned mattress.
No one in the store told me that once you buy that's it. They don't do 30 days
guarantee like every other mattress store does. You have to figure out who the
manufacturer is & go thru them to try & get your warranty honored. It's
been almost a year of trying to get something done since I don't have the money
to get a new one. Never ever buy from this scam artist/rip off company!!!! They
shouldn't be in business period!!! Extremely unprofessional as well.

I went in to purchase a couple of items one being a brand new dining room set and paid off the entire balance at the same time. I was told the items would have to be shipped to the store and would take 2weeks or so. Roughly 2 weeks later I received a call saying the items were ready for pick up. I went to the store to pick it up and this fine establishment tried to give me a used floor model of the bench that would finish the set. I refused the item and told them I want the brand new version that I paid for. I’ve called multiple times they never have a estimated time of delivery and some how theirs never a manager or supervisor to speak with. It’s been almost a month and a half and still no word on my bench, not even a phone call to update me on the issue.

I went in to purchase a couple of items one being a brand new dining room set and paid off the entire balance at the same time. I was told the items would have to be shipped to the store and would take 2weeks or so. Roughly 2 weeks later I received a call saying the items were ready for pick up. I went to the store to pick it up and this fine establishment tried to give me a used floor model of the bench that would finish the set. I refused the item and told them I want the brand new version that I paid for. I’ve called multiple times they never have a estimated time of delivery and some how theirs never a manager or supervisor to speak with. It’s been almost a month and a half and still no word on my bench, not even a phone call to update me on the issue.

Went in to buy a furniture set for multiple rooms. Told the sales person depending on if I agree with the terms of the financing I may be buying one room at a time in cash or all at once. Selected the furniture in which the staff was very helpful in showing me all the high end items and complaining about how the mid range and low end are all the same. Setup the approval after I made my own choices, the sales person, then went over the contract with me. I asked, directly, twice what the interest rate is past 101 days. He deflected the question both times and continued to move through the contract. I asked if I was going to receive a direct copy of the contract, he stated yes and assured me he had gone over everything. I told him I was going to go over the thing in its entirety but if he has indeed gone over everything I will put a down payment on the furniture and move forward, if I found something I asked he didnt answer I was going to cancel the order. He assured me he had so I put in the downpayment. When I recieved the email later that night and reviewed it, the 144% interest rate after 101 days with $50 payoff fee, that he stated there would not be, was substantially higher than the number he said when I asked him the 2nd time. First thing this morning, I called the financial company and spoke with them. Then I went into the store and stated I wanted to cancel the while thing. The manager and associate both became very upset and aggressive, I told them my reason was because I was not told the actual interest rate when I asked and I wanted to cancel the while thing. They repeatedly asked if I could pay the while thing off in 3 months. I stated it does not matter, I have not recieved any of the items and it has been less than 24 hrs I wanted to cancel the whole thing. Thom balled up the paperwork he had in his folder I assume was the furniture I planned to get and threw it across the counter and said it was canceled get out. I asked the manager to refund the downpayment, he very angrily told me they dont deal with that, the financial company does. I told him I had spoken to them and they said everything was to be handled in the store. He again said they handle it not the store and told me to leave. I called the financial company and explained what happened in the store and they again told me the store handles it, was very apologetic and I could tell was stunned by what I told him. I have contacted my lawyer and my bank in case the store does not stop the charge to my account and attempts to fight my dispute. Seeing as I was very disrespectfully asked to leave the store and have been directly lied to by their staff I feel this is the best course of action to get in touch with someone who will see this issue resolved so I can take my business elsewhere. Answering questions and doing what the law requires in disclosing all information up front and on request would have guaranteed sales.

Went in to buy a furniture set for multiple rooms. Told the sales person depending on if I agree with the terms of the financing I may be buying one room at a time in cash or all at once. Selected the furniture in which the staff was very helpful in showing me all the high end items and complaining about how the mid range and low end are all the same. Setup the approval after I made my own choices, the sales person, then went over the contract with me. I asked, directly, twice what the interest rate is past 101 days. He deflected the question both times and continued to move through the contract. I asked if I was going to receive a direct copy of the contract, he stated yes and assured me he had gone over everything. I told him I was going to go over the thing in its entirety but if he has indeed gone over everything I will put a down payment on the furniture and move forward, if I found something I asked he didnt answer I was going to cancel the order. He assured me he had so I put in the downpayment. When I recieved the email later that night and reviewed it, the 144% interest rate after 101 days with $50 payoff fee, that he stated there would not be, was substantially higher than the number he said when I asked him the 2nd time. First thing this morning, I called the financial company and spoke with them. Then I went into the store and stated I wanted to cancel the while thing. The manager and associate both became very upset and aggressive, I told them my reason was because I was not told the actual interest rate when I asked and I wanted to cancel the while thing. They repeatedly asked if I could pay the while thing off in 3 months. I stated it does not matter, I have not recieved any of the items and it has been less than 24 hrs I wanted to cancel the whole thing. Thom balled up the paperwork he had in his folder I assume was the furniture I planned to get and threw it across the counter and said it was canceled get out. I asked the manager to refund the downpayment, he very angrily told me they dont deal with that, the financial company does. I told him I had spoken to them and they said everything was to be handled in the store. He again said they handle it not the store and told me to leave. I called the financial company and explained what happened in the store and they again told me the store handles it, was very apologetic and I could tell was stunned by what I told him. I have contacted my lawyer and my bank in case the store does not stop the charge to my account and attempts to fight my dispute. Seeing as I was very disrespectfully asked to leave the store and have been directly lied to by their staff I feel this is the best course of action to get in touch with someone who will see this issue resolved so I can take my business elsewhere. Answering questions and doing what the law requires in disclosing all information up front and on request would have guaranteed sales.

I got bed set October 27th I hadnt had but month it broke they gave me another one it broke again terrible furniture
Product_Or_Service: 0ctober 27th
Order_Number: *** Account_Number:

I got bed set October 27th I hadnt had but month it broke they gave me another one it broke again terrible furniture
Product_Or_Service: 0ctober 27th
Order_Number: *** Account_Number:

HORRIBLE!! Do not buy anything here. I went to the store in St. Pete, Fl and purchased Livingroom, table and a trundle bed at the end of August. Every single piece of furniture is falling apart and its only been 5 months! Granted, I know its discounted and I did not purchase the warranty...HOWEVER....furniture is supposed to last more than 5 months. We dont abuse it, we dont jump on it ...nothing. Just normal sitting and sleeping. I can see if maybe it was 1 piece of furniture...but its every single piece. The table tops have some kind of fake sticker topping that is peeling off, the legs are coming apart from the tables and the sofa. The trundle beds planks all cracked in half and coming apart from the frame...we are normal weight..this should not be happening. How in the world did they get a Revdex.com good rating! I called and theres nothing they can do. Furniture should last more than 5 months..EVERYONE...READ THE REVIEWS DONT GO THERE. I wouldnt even give it 1 star, but it wouldnt let me leave the review without doing so.

HORRIBLE!! Do not buy anything here. I went to the store in St. Pete, Fl and purchased Livingroom, table and a trundle bed at the end of August. Every single piece of furniture is falling apart and its only been 5 months! Granted, I know its discounted and I did not purchase the warranty...HOWEVER....furniture is supposed to last more than 5 months. We dont abuse it, we dont jump on it ...nothing. Just normal sitting and sleeping. I can see if maybe it was 1 piece of furniture...but its every single piece. The table tops have some kind of fake sticker topping that is peeling off, the legs are coming apart from the tables and the sofa. The trundle beds planks all cracked in half and coming apart from the frame...we are normal weight..this should not be happening. How in the world did they get a Revdex.com good rating! I called and theres nothing they can do. Furniture should last more than 5 months..EVERYONE...READ THE REVIEWS DONT GO THERE. I wouldnt even give it 1 star, but it wouldnt let me leave the review without doing so.

They were very nice and professional. I love my furniture.

They were very nice and professional. I love my furniture.