American Freight: Furniture, Mattress, and Appliance

Now the employees of the Stage/Hwy 64 location aren't all bad but most of them are very immature and rude. There are some good ones like Ryan and Andy, but you a few like Westly. Not only is he loud and rude but very disrespectful towards women. While Andy (a female Hispanic) was assisting me with my purchase, he came over and hit her in the arm. It wasn't a pat but a punch that clearly hurt. She was obviously embarrassed and not once did he apologize for hitting so hard. He looks at her and began mocking her and saying that he barely tapped her. He went on antagonizing her about the punch. Some other guy joined in and began talking about how she has an attitude today. I didn't appreciate that at all because of how uncomfortable and embarrassed she was in front of a customer. Also, because of how hard he hit her. She may have been in a bad mood but it was never shown to me and didn't warrant being punch. Then a older woman was asking him questions about her payments and he got very loud with her. The lady was clearly old enough to be his mother yet he treated her very poorly. He showed more attention to the younger lady, with a child playing, than he did with the older woman who had an issue.

[Revdex.com redacted the part of this review that was about reviewer's sister's experience.]

As a business, you and your employees have a duty to it's customers and have to provide a level of professionalism far beyond what we've seen. In a time like this, discrimination, humiliation, defamation, etc will not be tolerated. He needs to be FIRED! I won't even get into the chair from my table being broke because I don't want to have anything else to do with this business anymore. You have lost two customers.

Online order of dryer $450 4/5 on 4/7 I was told they didn't have anymore. At this point I was offered refund or anything else.
on 4/7 I was for the first I was they would start the refund process, what ever that. Was also told on 4/7 that my card would not be charged until item has shipped item #

We ordered our sectional and were told it would be delivered the next day. We were told we would get a phone call from the delivery men about 20 minutes before they arrived. We waited all day and at almost 9pm they called to say they were outside. They started bringing in the first piece when my husband realized it was the wrong thing. They apologized and said the warehouse people must have put the wrong couch on. They promised to be back the next day with the correct piece. I called about 11 am because I still had heard nothing and was told that the piece would be delivered soon. Hours later we heard nothing, so I called again and got put on hold for almost 20 minutes. They blamed the delivery drivers, and the delivery drivers blamed them. They were rude, indifferent to our problem, and offered no solutions. When asked when the couch would arrive I was put on hold then hung up on. I have never seen such an unprofessional, inept business in my life! As this issue is still unresolved, there was no resolution yet, but I plan to contact their corporate headquarters on the next business day. Bottom line, don't waste your time or money on these clowns!!

We ordered our sectional and were told it would be delivered the next day. We were told we would get a phone call from the delivery men about 20 minutes before they arrived. We waited all day and at almost 9pm they called to say they were outside. They started bringing in the first piece when my husband realized it was the wrong thing. They apologized and said the warehouse people must have put the wrong couch on. They promised to be back the next day with the correct piece. I called about 11 am because I still had heard nothing and was told that the piece would be delivered soon. Hours later we heard nothing, so I called again and got put on hold for almost 20 minutes. They blamed the delivery drivers, and the delivery drivers blamed them. They were rude, indifferent to our problem, and offered no solutions. When asked when the couch would arrive I was put on hold then hung up on. I have never seen such an unprofessional, inept business in my life! As this issue is still unresolved, there was no resolution yet, but I plan to contact their corporate headquarters on the next business day. Bottom line, don't waste your time or money on these clowns!!

sears
3/31 we purchased a hood via our outlet website. Salescheck # is *** from this store:
Store: *** 5/1 we called the cistomer service number and we were told that the fulfillment store would look into where our product was and would call us back.

5/3 we called the fulfilment store for an update on our order as we had not received the product and they had not called us back as the customer service center advised. It had been 5 weeks since we had purchased the item. The store advised us it was in route and should arrive in a couple of days.

5/11 we called the fulfiment store and spoke to Mike who we were told was a supervisor for an update on our hood. Mike let us know that our order reflected as delivered. We explained to him that it was not delivered to us. We went back and forth until he advised us to call *** the shipping company to see if they were holding the product. We called *** and they let us know they never recieved the product. *** went to the store to pick it up but never recieved it, which is why it wasnt delievered. We then called Mike again at the store and explained this to him. Mike swore to us he personally loaded our hood onto the truck, he remembered because it was a larger hood. We then went back and forth over the phone, as no resolution was met. We explained if the product was lost during shipment, this is not the customers responsibility to track down the package as we purchased it from sears and paid a delivery fee of $168 to ensure shipment, so we requested Mike to send us another hood. Mike explained they did not have that product in stock and our product was reflecting as delievered. Outraged by the lack of support and customer service, we then did a confernece call with Mike on the phone with *** so the shipping company can explain to Mike from Sears that they did not in fact recieve the product, therefore had not shipped it. Mike advised us he would speak to his local *** delivery representative and would give us a call back once he spoke to him. We never recieved a call back.

5/13 we called the fulfilment store and spoke to Mike again after waiting on hold for 12mins, he stated he sent an email to someone but he had yet to find a resolution. He then advised us he would speak to Greg the *** of the store, who stated he would call us the following day. We never recieved a followup.

6/1, we called the fulfillment store again since we hadnt heard back, we spoke to Mike who transferred us to Greg the *** who reviewed our order again and stated they would find a resolution for us or reship us the same product. Greg advised he would call us the next day once he did research, we did not recieve a followup call from Greg.

6/4, we called to speak to fulfillment store twice with no answer. Then called sears outlet customer service, asked to speak with a supervisor three times, advising representative, that we purchased our product march 31, and we have called the store multiple times and have spoken with Mike, who fulfilled our order and Greg the ***. Both people told us they would do research, send emails, and find a resolution for us and call back. The representative that I spoke to on the phone, kept insisting that the store would call us back with resolution, after we explained we have tried this route for over a month following up each week with Greg and Mike at the store with no resolution. The rep then stated he would look up our order again as it was shoeing as delivered. I then explained we personally contact *** the freught company and they stated they never recieved the item and we had a theee way call with Mike from the store so everyone was on the same page. The store claimed they shipped it and *** says they signed it out as did not recieve. The rep told us the fulfillment store would reach out to us and we advised him we were calling customer service because the fulfillment store as yet to find a resolution for the past month and has not called us back. We then told asked to speak to a supervisor again.
The rep, still refused to transfer us to a supervisor after requesting one 9 times until the representative let me know a supervisor would give me a call back.

As a customer of sears, this is an increibly unacceptable experience. We paid $1,300 for a range hood and it has been 9 weeks and we have not received it. Further sears customer service and the fulfillment store has done nothing to reach a resolution for us. We have spent over 5 hoursnon the phone trying to get the product that we have paid for and frankly, it is ridiculous that the consumer has to go to such great lengths of phone calls, followups, and even calling the shipling company that Sears utilizes.

We want our hood that we have paid for and we are awaitinf a representstive to corporate to call us to rectify this horrendous expeirence.

sears
3/31 we purchased a hood via our outlet website. Salescheck # is *** from this store:
Store: *** 5/1 we called the cistomer service number and we were told that the fulfillment store would look into where our product was and would call us back.

5/3 we called the fulfilment store for an update on our order as we had not received the product and they had not called us back as the customer service center advised. It had been 5 weeks since we had purchased the item. The store advised us it was in route and should arrive in a couple of days.

5/11 we called the fulfiment store and spoke to Mike who we were told was a supervisor for an update on our hood. Mike let us know that our order reflected as delivered. We explained to him that it was not delivered to us. We went back and forth until he advised us to call *** the shipping company to see if they were holding the product. We called *** and they let us know they never recieved the product. *** went to the store to pick it up but never recieved it, which is why it wasnt delievered. We then called Mike again at the store and explained this to him. Mike swore to us he personally loaded our hood onto the truck, he remembered because it was a larger hood. We then went back and forth over the phone, as no resolution was met. We explained if the product was lost during shipment, this is not the customers responsibility to track down the package as we purchased it from sears and paid a delivery fee of $168 to ensure shipment, so we requested Mike to send us another hood. Mike explained they did not have that product in stock and our product was reflecting as delievered. Outraged by the lack of support and customer service, we then did a confernece call with Mike on the phone with *** so the shipping company can explain to Mike from Sears that they did not in fact recieve the product, therefore had not shipped it. Mike advised us he would speak to his local *** delivery representative and would give us a call back once he spoke to him. We never recieved a call back.

5/13 we called the fulfilment store and spoke to Mike again after waiting on hold for 12mins, he stated he sent an email to someone but he had yet to find a resolution. He then advised us he would speak to Greg the *** of the store, who stated he would call us the following day. We never recieved a followup.

6/1, we called the fulfillment store again since we hadnt heard back, we spoke to Mike who transferred us to Greg the *** who reviewed our order again and stated they would find a resolution for us or reship us the same product. Greg advised he would call us the next day once he did research, we did not recieve a followup call from Greg.

6/4, we called to speak to fulfillment store twice with no answer. Then called sears outlet customer service, asked to speak with a supervisor three times, advising representative, that we purchased our product march 31, and we have called the store multiple times and have spoken with Mike, who fulfilled our order and Greg the ***. Both people told us they would do research, send emails, and find a resolution for us and call back. The representative that I spoke to on the phone, kept insisting that the store would call us back with resolution, after we explained we have tried this route for over a month following up each week with Greg and Mike at the store with no resolution. The rep then stated he would look up our order again as it was shoeing as delivered. I then explained we personally contact *** the freught company and they stated they never recieved the item and we had a theee way call with Mike from the store so everyone was on the same page. The store claimed they shipped it and *** says they signed it out as did not recieve. The rep told us the fulfillment store would reach out to us and we advised him we were calling customer service because the fulfillment store as yet to find a resolution for the past month and has not called us back. We then told asked to speak to a supervisor again.
The rep, still refused to transfer us to a supervisor after requesting one 9 times until the representative let me know a supervisor would give me a call back.

As a customer of sears, this is an increibly unacceptable experience. We paid $1,300 for a range hood and it has been 9 weeks and we have not received it. Further sears customer service and the fulfillment store has done nothing to reach a resolution for us. We have spent over 5 hoursnon the phone trying to get the product that we have paid for and frankly, it is ridiculous that the consumer has to go to such great lengths of phone calls, followups, and even calling the shipling company that Sears utilizes.

We want our hood that we have paid for and we are awaitinf a representstive to corporate to call us to rectify this horrendous expeirence.

I bought a brand new Kenmore side by side refrigerator from American Freight, Furniture, and Appliances or Sears Outlet stores whichever they go by that day as every day there story changes. The manager named Andrew and the salesman I dont remember his name had stated that the refrigerator had manufactures warranty. Not even a month owning this refrigerator, the product went out causing all my food to spoil! I had called and spoken to the manager named Andrew both on May 30, 2020 which was the morning after my refrigerator went out and again on May 31,2020. At first Andrew wasn't going to offer any assistance to me. I drove down to the store as I was getting nowhere by the phone. When confronted about his con artist of a business he offered me a discount off an extended warranty and told me I could call Sunday May 31, 2020 and schedule a repair technician to come fix my refrigerator. I was satisfied with this offer as it allowed me to call and get scheduled in for a tech to come to my home at no cost since I bought an extended warranty, but was lied by manager Andrew, because the extended warranty company was not open. I have my entire conversation with manager Andrew on audio recording with him promising all these things. On May 31,2020 I called and asked him why he lied to me and he replied that he didnt say that the warranty company would be open even though the previous day he said on audio recording that they would be open. After all the lies and ruining approximately 300 to 400 dollars worth of food along with my weekend by having to deal with manager Andrew's lies and *** I asked for a refund in full including delivery cost and cost of my spoiled food, for which he said he would only refund the price of the refrigerator and the extended warranty in had purchased yesterday May 30, 2020 but refused to refund delivery cost and the price of all my families food that was spoiled from their faulty product!
Product_Or_Service: Kenmore 25 cubic ft refrigerator

I bought a brand new Kenmore side by side refrigerator from American Freight, Furniture, and Appliances or Sears Outlet stores whichever they go by that day as every day there story changes. The manager named Andrew and the salesman I dont remember his name had stated that the refrigerator had manufactures warranty. Not even a month owning this refrigerator, the product went out causing all my food to spoil! I had called and spoken to the manager named Andrew both on May 30, 2020 which was the morning after my refrigerator went out and again on May 31,2020. At first Andrew wasn't going to offer any assistance to me. I drove down to the store as I was getting nowhere by the phone. When confronted about his con artist of a business he offered me a discount off an extended warranty and told me I could call Sunday May 31, 2020 and schedule a repair technician to come fix my refrigerator. I was satisfied with this offer as it allowed me to call and get scheduled in for a tech to come to my home at no cost since I bought an extended warranty, but was lied by manager Andrew, because the extended warranty company was not open. I have my entire conversation with manager Andrew on audio recording with him promising all these things. On May 31,2020 I called and asked him why he lied to me and he replied that he didnt say that the warranty company would be open even though the previous day he said on audio recording that they would be open. After all the lies and ruining approximately 300 to 400 dollars worth of food along with my weekend by having to deal with manager Andrew's lies and *** I asked for a refund in full including delivery cost and cost of my spoiled food, for which he said he would only refund the price of the refrigerator and the extended warranty in had purchased yesterday May 30, 2020 but refused to refund delivery cost and the price of all my families food that was spoiled from their faulty product!
Product_Or_Service: Kenmore 25 cubic ft refrigerator

I bought a sectional from this place less than a year ago I made a Revdex.com claim not long ago because the cuddler part of the sectional broke now the sectional is starting to get tears in it the furniture I purchased from them is rarely used. I bought a warranty from them and I’ve made multiple attempts to contact the warranty place and nothing ever happens. I was told that this sectional was discontinued shortly after I purchased it what leaves me to believe is because it’s junk. I’m requesting a full refund at this point for the inconvenience. And my money back from my warranty that I obviously cannot use that I paid for. I will never do business with them ever again.

I bought a sectional from this place less than a year ago I made a Revdex.com claim not long ago because the cuddler part of the sectional broke now the sectional is starting to get tears in it the furniture I purchased from them is rarely used. I bought a warranty from them and I’ve made multiple attempts to contact the warranty place and nothing ever happens. I was told that this sectional was discontinued shortly after I purchased it what leaves me to believe is because it’s junk. I’m requesting a full refund at this point for the inconvenience. And my money back from my warranty that I obviously cannot use that I paid for. I will never do business with them ever again.

Sears Outlet/American Freight Furniture and Appliance.Furniture.Mattress
Furious Customer -
To whom it may concern,
On Marth 8th , we did find a fridge that we both liked and decided to go ahead with the purchase of the Kenmore Fridge and was delivered on March 13th.
We did not have the Fridge for more than 3 weeks, when it died. I noticed this on April 2nd as all my food in the fridge was warm and full of mold. At which time I contacted Sears Support to send a tech out to figure out what is wrong. On April 8th the tech came out and was unsuccessful in repairing the fridge. Thus, a part had to be ordered for it to be repaired and was advised it would be 2 weeks before the part was available.
My Issue with all of this is the complete lack of communication and the time it has taken to get a replacement fridge. The stress and the risk that I have endured under this all is completely unacceptable.
Now, I am the last person to do something like this. I know first hand the issues (and the problems) that Covid has played. I also understand the strain on support services (as I am the Technical Support Supervisor for a GPS company), for which I give the benefit of the doubt. However, this experience is appalling, and I would never accept this type of experience at my work. We would do everything to help our customer’s, keep communication, and try and go above and beyond to help (within our ability). Due to the experience, lack of communication, and lack of empathy, I will never do business again with this company.
Events:
3/8/2020 – Wife and I bought Fridge Kenmore 25.5 Cu Ft (white) Model 73032. Purchased also their Master Protection Agreement “3-year warranty agreement.”
3/13/2020 – Fridge Delivered – Old Fridge taken away.
4/2/2020 - Fridge Dies April 2nd – I called Sears Service and set appointment with Sears Outlet team for a tech to come out 4/8
4/8 - tech came out (could not fix fridge) - Board is the issue, is fried – it can be fixed, but no part available – has to be ordered. We opt for the part to be ordered, told to call service # when I have my part (was being sent directly to me?) So – we set appointment 2 weeks out (was told should have part well before then).
4/20/2020 – I call Sears Outlet Service Team – 800-4-MY-HOME because I still have no part. They tell me Part has not shipped; it is on Back Order – (thanks for communicating that to me?) So, no fridge and all my food ruined and lost (but wait, I submitted claim for my food and got reimbursed for my lost food – all of 50$ dollars – what a Joke).
Part of protection agreement after 21 days if the part has not Arrived – can submit for Authorization for replacement.
4/30/2020 (21 days with no working Fridge, I want it replaced ASAP). I still have had 0 contact from Sears or any updates. SO, call in again – Lady on the phone says part shows “shipped” - per the fine details since the part is showing shipped, the 21 day replacement does not apply (infuriated at this point) and to make it worse there were no “details” of when part should arrive. Lady said to give it a few days.
5/7/2020 – I am fed up and call in again after 0 communication – told part still was showing shipped but no details at all. Sears finally approved to process a full replacement; but it will take 2-3 business days for an approval, at which time they would contact me.
5/14/2020 – Contacted Sears Outlet Sears Outlet/ American Freight Furniture and Appliance.Furniture.Mattress Via Facebook. Commented on their page and messaged them about the terrible (complete lack of) customer service I am receiving.
5/15/2020 – Infuriated at this point, no contact in the timeframe they told me yet again. So, I CALL IN AGAIN – told me that they needed an updated email address!!! I confirmed my email address and contact info and was told I should be contacted (via email or phone call) in 72 hours and told NOT to call back. So back to waiting again.
5/15/2020 – later in the day Sears Responds on my Facebook Comment on their page to message them my receipt number so then can “look into it.” I messaged them a picture copy of my receipt.
5/22/202 – Sears Outlet Facebook page replies via messenger.
Hello Scott! We are sorry for the delay. We have reached out to the store. Please let us know if you still need assistance. Thank you!
5/26/2020 – Still NO CONTACT at all from Sears or their service team. At this point I just want my money back. I don’t want to deal with Sears/American Freight any longer, I don’t want a half as attempt at making this right.
SO, I call in again, Lady on the phone was nice and stated that she did not understand why the approval or replacement process was taking this long. I asked to get in contact with a manager (considering the holiday weekend) she sent an Email to her boss’s boss who handles the approvals. She said she made it urgent to contact me and to get this taken care of ASAP. She confirmed with me on the phone that he was not out of the office (no away message) which I was grateful for. She said I should be contacted by Thursday (well its now Friday), and no email or phone call.

I found them through a google search and seen that they were a little far away since they only have 1 location in the Memphis area and still decided to check them out. Me and my family had purchased our first home together and was in need of a bedroom and dinning room set so we decided to see what American Freight offered first. Went in, found a nice king sized bedroom set and dinning room set. The guy, Melvin gave us a deal to buy cash around 1500 for both sets. He set for it to be delivered a few days after we purchased. They waited around all day to deliver, NEVER delivered the first day so we waited until the next day. Once they did deliver we had pieces missing. They delivered TWO dinning room tables with NO CHAIRS OR TABLE LEGS we only ordered 1 dinning room table but we received two with no legs. They also only delivered the bed frame, night stand, and chest, WE DID NOT RECEIVE the dresser w/ mirror. We called the store numerous of times, Melvin acted as if he did not care what we received or did not receive since he had already been compensated for the sale. When we finally did get back in touch with him he said the dresser w/ mirror was on a back order and he was place an order for it and have it delivered that next week on a Tuesday. Today is Thursday and we just called the store they claim that Melvin been out sick for a week and NEVER ordered our dresser w/ the mirror and has a very bad attitude. As for the dinning room set issue they have not tried to issue us the legs or chairs for the table or any resolution on picking up the extra table they delivered. We have wasted 1500 on what feels like a scam, I will NEVER trust a business like this again.

Sears Outlet/American Freight Furniture and Appliance.Furniture.Mattress
Furious Customer -
To whom it may concern,
On Marth 8th , we did find a fridge that we both liked and decided to go ahead with the purchase of the Kenmore Fridge and was delivered on March 13th.
We did not have the Fridge for more than 3 weeks, when it died. I noticed this on April 2nd as all my food in the fridge was warm and full of mold. At which time I contacted Sears Support to send a tech out to figure out what is wrong. On April 8th the tech came out and was unsuccessful in repairing the fridge. Thus, a part had to be ordered for it to be repaired and was advised it would be 2 weeks before the part was available.
My Issue with all of this is the complete lack of communication and the time it has taken to get a replacement fridge. The stress and the risk that I have endured under this all is completely unacceptable.
Now, I am the last person to do something like this. I know first hand the issues (and the problems) that Covid has played. I also understand the strain on support services (as I am the Technical Support Supervisor for a GPS company), for which I give the benefit of the doubt. However, this experience is appalling, and I would never accept this type of experience at my work. We would do everything to help our customer’s, keep communication, and try and go above and beyond to help (within our ability). Due to the experience, lack of communication, and lack of empathy, I will never do business again with this company.
Events:
3/8/2020 – Wife and I bought Fridge Kenmore 25.5 Cu Ft (white) Model 73032. Purchased also their Master Protection Agreement “3-year warranty agreement.”
3/13/2020 – Fridge Delivered – Old Fridge taken away.
4/2/2020 - Fridge Dies April 2nd – I called Sears Service and set appointment with Sears Outlet team for a tech to come out 4/8
4/8 - tech came out (could not fix fridge) - Board is the issue, is fried – it can be fixed, but no part available – has to be ordered. We opt for the part to be ordered, told to call service # when I have my part (was being sent directly to me?) So – we set appointment 2 weeks out (was told should have part well before then).
4/20/2020 – I call Sears Outlet Service Team – 800-4-MY-HOME because I still have no part. They tell me Part has not shipped; it is on Back Order – (thanks for communicating that to me?) So, no fridge and all my food ruined and lost (but wait, I submitted claim for my food and got reimbursed for my lost food – all of 50$ dollars – what a Joke).
Part of protection agreement after 21 days if the part has not Arrived – can submit for Authorization for replacement.
4/30/2020 (21 days with no working Fridge, I want it replaced ASAP). I still have had 0 contact from Sears or any updates. SO, call in again – Lady on the phone says part shows “shipped” - per the fine details since the part is showing shipped, the 21 day replacement does not apply (infuriated at this point) and to make it worse there were no “details” of when part should arrive. Lady said to give it a few days.
5/7/2020 – I am fed up and call in again after 0 communication – told part still was showing shipped but no details at all. Sears finally approved to process a full replacement; but it will take 2-3 business days for an approval, at which time they would contact me.
5/14/2020 – Contacted Sears Outlet Sears Outlet/ American Freight Furniture and Appliance.Furniture.Mattress Via Facebook. Commented on their page and messaged them about the terrible (complete lack of) customer service I am receiving.
5/15/2020 – Infuriated at this point, no contact in the timeframe they told me yet again. So, I CALL IN AGAIN – told me that they needed an updated email address!!! I confirmed my email address and contact info and was told I should be contacted (via email or phone call) in 72 hours and told NOT to call back. So back to waiting again.
5/15/2020 – later in the day Sears Responds on my Facebook Comment on their page to message them my receipt number so then can “look into it.” I messaged them a picture copy of my receipt.
5/22/202 – Sears Outlet Facebook page replies via messenger.
Hello Scott! We are sorry for the delay. We have reached out to the store. Please let us know if you still need assistance. Thank you!
5/26/2020 – Still NO CONTACT at all from Sears or their service team. At this point I just want my money back. I don’t want to deal with Sears/American Freight any longer, I don’t want a half as attempt at making this right.
SO, I call in again, Lady on the phone was nice and stated that she did not understand why the approval or replacement process was taking this long. I asked to get in contact with a manager (considering the holiday weekend) she sent an Email to her boss’s boss who handles the approvals. She said she made it urgent to contact me and to get this taken care of ASAP. She confirmed with me on the phone that he was not out of the office (no away message) which I was grateful for. She said I should be contacted by Thursday (well its now Friday), and no email or phone call.

I found them through a google search and seen that they were a little far away since they only have 1 location in the Memphis area and still decided to check them out. Me and my family had purchased our first home together and was in need of a bedroom and dinning room set so we decided to see what American Freight offered first. Went in, found a nice king sized bedroom set and dinning room set. The guy, Melvin gave us a deal to buy cash around 1500 for both sets. He set for it to be delivered a few days after we purchased. They waited around all day to deliver, NEVER delivered the first day so we waited until the next day. Once they did deliver we had pieces missing. They delivered TWO dinning room tables with NO CHAIRS OR TABLE LEGS we only ordered 1 dinning room table but we received two with no legs. They also only delivered the bed frame, night stand, and chest, WE DID NOT RECEIVE the dresser w/ mirror. We called the store numerous of times, Melvin acted as if he did not care what we received or did not receive since he had already been compensated for the sale. When we finally did get back in touch with him he said the dresser w/ mirror was on a back order and he was place an order for it and have it delivered that next week on a Tuesday. Today is Thursday and we just called the store they claim that Melvin been out sick for a week and NEVER ordered our dresser w/ the mirror and has a very bad attitude. As for the dinning room set issue they have not tried to issue us the legs or chairs for the table or any resolution on picking up the extra table they delivered. We have wasted 1500 on what feels like a scam, I will NEVER trust a business like this again.

I bought a NEW dishwasher. Under Federal Law, there is an implied warranty from the seller that the dishwasher is in good working order when purchased. I had my installer pick it up to install. When he started to install he noticed that the lower washer wand connection was broken. I returned the dishwasher within 4 hours of it being picked up and requested an exchange for one that worked. I was told they would not exchange it, I had to call a Sears repair service to repair the dishwasher. I asked to leave it at the sore and have the Sears repair service repair it at the store. I was told NO. The dishwasher has never been installed and and I am told that it will be over one week before it will be repaired IF EVERYTHING GOES Without any problems. The repair service has already rescheduled twice. Since it was new and had never been installed, they should have exchanged it for one that worked or refunded my money so I could go buy one somewhere else that did work. Evan was the manager. He verified the broken part, but his attitude was TOUGH LUCK! That is sorry customer service. I will NEVER buy anything from Sears again and advise everyone else to shop somewhere else.
Product_Or_Service: GE Hybrid Stainless Steel dishwasher

I purchased a tool chest for my husband online via their outlet store on April 26th. I paid 1537.99 using ***. We called on May13th because we had only received an email confirming our order, and still hadnt received the product. I had assumed there was a delay due to the pandemic. We were told that the item was unavailable and they cancelled our order on April 27th, and emailed us, and requested a refund for us. I explained I never received an email or a phone call in regards to this. They explained that they resubmitted a request for refund, and stated that because I used *** it would take up to 30days that they think I'll receive a check, but they weren't sure, and that I would hear from corporate in two days. We ended up buying the tool chest through their Florida location, and its on its way, but even the store in florida contacted corporate, and we have yet to hear from them. I called the customer service line today ***, and was told they would contact corporate, and I should hear back from them in 7 days, I then demanded someone call me today and they hung up on me.
Product_Or_Service: tool chest
Order_Number:

I bought a NEW dishwasher. Under Federal Law, there is an implied warranty from the seller that the dishwasher is in good working order when purchased. I had my installer pick it up to install. When he started to install he noticed that the lower washer wand connection was broken. I returned the dishwasher within 4 hours of it being picked up and requested an exchange for one that worked. I was told they would not exchange it, I had to call a Sears repair service to repair the dishwasher. I asked to leave it at the sore and have the Sears repair service repair it at the store. I was told NO. The dishwasher has never been installed and and I am told that it will be over one week before it will be repaired IF EVERYTHING GOES Without any problems. The repair service has already rescheduled twice. Since it was new and had never been installed, they should have exchanged it for one that worked or refunded my money so I could go buy one somewhere else that did work. Evan was the manager. He verified the broken part, but his attitude was TOUGH LUCK! That is sorry customer service. I will NEVER buy anything from Sears again and advise everyone else to shop somewhere else.
Product_Or_Service: GE Hybrid Stainless Steel dishwasher

I purchased a tool chest for my husband online via their outlet store on April 26th. I paid 1537.99 using ***. We called on May13th because we had only received an email confirming our order, and still hadnt received the product. I had assumed there was a delay due to the pandemic. We were told that the item was unavailable and they cancelled our order on April 27th, and emailed us, and requested a refund for us. I explained I never received an email or a phone call in regards to this. They explained that they resubmitted a request for refund, and stated that because I used *** it would take up to 30days that they think I'll receive a check, but they weren't sure, and that I would hear from corporate in two days. We ended up buying the tool chest through their Florida location, and its on its way, but even the store in florida contacted corporate, and we have yet to hear from them. I called the customer service line today ***, and was told they would contact corporate, and I should hear back from them in 7 days, I then demanded someone call me today and they hung up on me.
Product_Or_Service: tool chest
Order_Number:

Crooks the scam you and take your money.I wish I could give it zero stars. I bought a dryer that cost me 912. Including the warranty. I will never shop here again

Crooks the scam you and take your money.I wish I could give it zero stars. I bought a dryer that cost me 912. Including the warranty. I will never shop here again