American Freight: Furniture, Mattress, and Appliance

I pulled up a refrigerator online to purchase since mine died. It was a Frigidaire that was marked down to 479.99 from 799.99. I went to the store and located the exact model number and verified it by looking at the back of the refrigerator. I did this because the price they were advertising it for was 578.99. I verified the item number matched the one on the stickers on the fridge. When I took it to the cashier and he went to get approval for the price adjustment, the manager said it was a different model on the floor and wouldn't adjust the price. They verified it was the only one in the store as stated on the site but that this wasn't the fridge. The one online must have been sold already. Mind you the original price and all specs matched between what was online and what was in the store but he insisted its a different model. I went to the Frigidaire site and put in the model number and the same fridge came up with the same specs but they insisted its a different model despite the info on the fridge matching even the website. Then they offered me a returned one that is similar for a cheaper price. A comment made by both let me know what was really going on. They both commented that the appliance had no dents on it and must be new or the box. I had already shown where the website shows when an item is new out the box or floor model and they didn't have this model in that category. They basically want the higher price because it wasn't overly scratched or dinged and didn't want to honor the sale price on it from online. I will make sure to pay everywhere that I can about this. Bad customer service.

I pulled up a refrigerator online to purchase since mine died. It was a Frigidaire that was marked down to 479.99 from 799.99. I went to the store and located the exact model number and verified it by looking at the back of the refrigerator. I did this because the price they were advertising it for was 578.99. I verified the item number matched the one on the stickers on the fridge. When I took it to the cashier and he went to get approval for the price adjustment, the manager said it was a different model on the floor and wouldn't adjust the price. They verified it was the only one in the store as stated on the site but that this wasn't the fridge. The one online must have been sold already. Mind you the original price and all specs matched between what was online and what was in the store but he insisted its a different model. I went to the Frigidaire site and put in the model number and the same fridge came up with the same specs but they insisted its a different model despite the info on the fridge matching even the website. Then they offered me a returned one that is similar for a cheaper price. A comment made by both let me know what was really going on. They both commented that the appliance had no dents on it and must be new or the box. I had already shown where the website shows when an item is new out the box or floor model and they didn't have this model in that category. They basically want the higher price because it wasn't overly scratched or dinged and didn't want to honor the sale price on it from online. I will make sure to pay everywhere that I can about this. Bad customer service.

I ordered a tool box online. When ordering the item, I was on a store near my location. But once the order had been put through it told me that I would need to pick up my item at a different store. The store they wanted me to pick it up at was in *** I live in *** I called and asked to have a refund processed. I was told that it would take up to a week. I waited the week and still had no refund. I called back and was told that the rep did see the request for the refund, but did not know why it had not gone through yet. She said she would send this matter to her supervisor and to give it another couple of days. Since they were working from home. After a few days, I called back and got the same rep. she again said she did not know why it was not processed and said she would send this again to her supervisor. After another couple of days I called back and got anther rep who verified all my information and said again they did not know why the refund had not been processed yet and would send yet anther request to have this done. Said please allow 48 hours. On the fourth call I was told the person I was speaking to was the supervisor. I told him I wanted the refund done by the end of the day. He said he would call or email me and verify that it had been done by the end of the day.That was yesterday, I still do not have the refund nor did I get a call. I did get an email asking me how I liked the tool box I had purchased. I want my refund.

I ordered a tool box online. When ordering the item, I was on a store near my location. But once the order had been put through it told me that I would need to pick up my item at a different store. The store they wanted me to pick it up at was in *** I live in *** I called and asked to have a refund processed. I was told that it would take up to a week. I waited the week and still had no refund. I called back and was told that the rep did see the request for the refund, but did not know why it had not gone through yet. She said she would send this matter to her supervisor and to give it another couple of days. Since they were working from home. After a few days, I called back and got the same rep. she again said she did not know why it was not processed and said she would send this again to her supervisor. After another couple of days I called back and got anther rep who verified all my information and said again they did not know why the refund had not been processed yet and would send yet anther request to have this done. Said please allow 48 hours. On the fourth call I was told the person I was speaking to was the supervisor. I told him I wanted the refund done by the end of the day. He said he would call or email me and verify that it had been done by the end of the day.That was yesterday, I still do not have the refund nor did I get a call. I did get an email asking me how I liked the tool box I had purchased. I want my refund.

Take your money else where. Very unprofessional staff, dishonest,and rude, Shawnee Kansas location. Where do I start? I purchased what was advertised as a "New out of box" refrigerator, online. Requested delivery. Waited 4 days for the store to call and set up delivery of appliance. I was told it was mistakenly overlooked, and the next available date was in 3 weeks. With no other options, I took it. I was informed then, that someone would call on Sunday to confirm delivery time. Sunday came and went with no phone call. Monday morning 5/11/20 which was "delivery" day, I called the store when they opened at 10 am and was informed that they didn't call any one, the delivery drive had passed away the week before and weren't making deliveries at all. I requested to speak with a manager. I as given to a Mr. P. He informed me that there were no other DOT certified drivers to complete the delivery, apology for not calling, and "dropping the ball" and then provided me with a 3rd party for delivery that could perform same day delivery. Stated that they would be able to refund the extra charge if there was one, but that I would have to drive to the store for that. The 3rd party individual, who was amazing, arrived at my home finally at 8:30 pm. He finally had to leave at 11:30 pm when all of his efforts were exhausted to get the appliance to WORK PROPERLY!! From the moment he plugged it in, it made a continuous alarm that consisted of 3 dings every 30 seconds, the freezer had no light operating, and there was no water... no ice... The pump wasn't even pulling water, but the overflow tank was found to be completely full of water.
I made a call the next day 5/12/20 to the store to find out what they were going to do about selling me a non working used appliance. I spoke with an unidentified male employee that said he would investigate and then call me back.. never happened. A few hours later, Mr. P called and stated there wasn't anything they could do, I did no purchase an extended warranty from them, and "all sales are final". I stated, you sold me what you identified as a new refrigerator, when in fact, it was used and NOT WORKING. I was directed to call LG and set up an appointment for warranty. LG isn't available until Friday, 5/22/20..
On 5/13/20 I went to the store, 45 minutes away from my home, with the intention of getting my whole delivery refund, plus the additional amount the 3rd party charged as promised. I entered the store, observed social distancing, and waited until the next person was available. That woman stated she would only be crediting me the store delivery amount and I asked to speak with Pablo, whom was originally introduced on the phone 5/11/20 as the "boss". Mr. P comes over, states he was wrong, and should not have offered me that, his "boss" said it was illegal. His "boss" turns out to be the woman originally helping me when I entered the store. She then proceeds to tell me she had already talked to me and informed me I would not be getting the additional delivery refund. Offended, as I had never before this moment spoken to a woman on the phone for this company, said, "no ma'am, you have never spoken to me, and You sir, told me on Monday, you would be refunding me" She contineus to argue with me, and I finally ask her, when? When did you talk to me? Her response " uhhh a few days ago". I said if you are his "boss" why did you go get him when I asked to speak to the manager, Pablo, she said, "because we work side by side, and I didn't want to get in the middle, but I talked to you on the phone" Pablo then admitted his word means nothing, I'm out the extra money for delivery they couldn't perform.
I then asked what they were going to do to make this right. What my options were moving forward. The solution... I would have to wait for the repair service call, and then if at that time it was not repairable, they would accept an EXCHANGE... of another "new" device, with no delivery service, as they have no driver.
WHAT A JOKE! How you allow your company to falsely advertise merchandise, deliver a product not fully functioning, and then Do NOTHING to make it right is beyond me. Sorry, paying customer... you get what you get, and it doesn't matter if we stated it as new and it doesn't work, take it up with the warranty.
NEVER EVER do business with them!!

Take your money else where. Very unprofessional staff, dishonest,and rude, Shawnee Kansas location. Where do I start? I purchased what was advertised as a "New out of box" refrigerator, online. Requested delivery. Waited 4 days for the store to call and set up delivery of appliance. I was told it was mistakenly overlooked, and the next available date was in 3 weeks. With no other options, I took it. I was informed then, that someone would call on Sunday to confirm delivery time. Sunday came and went with no phone call. Monday morning 5/11/20 which was "delivery" day, I called the store when they opened at 10 am and was informed that they didn't call any one, the delivery drive had passed away the week before and weren't making deliveries at all. I requested to speak with a manager. I as given to a Mr. P. He informed me that there were no other DOT certified drivers to complete the delivery, apology for not calling, and "dropping the ball" and then provided me with a 3rd party for delivery that could perform same day delivery. Stated that they would be able to refund the extra charge if there was one, but that I would have to drive to the store for that. The 3rd party individual, who was amazing, arrived at my home finally at 8:30 pm. He finally had to leave at 11:30 pm when all of his efforts were exhausted to get the appliance to WORK PROPERLY!! From the moment he plugged it in, it made a continuous alarm that consisted of 3 dings every 30 seconds, the freezer had no light operating, and there was no water... no ice... The pump wasn't even pulling water, but the overflow tank was found to be completely full of water.
I made a call the next day 5/12/20 to the store to find out what they were going to do about selling me a non working used appliance. I spoke with an unidentified male employee that said he would investigate and then call me back.. never happened. A few hours later, Mr. P called and stated there wasn't anything they could do, I did no purchase an extended warranty from them, and "all sales are final". I stated, you sold me what you identified as a new refrigerator, when in fact, it was used and NOT WORKING. I was directed to call LG and set up an appointment for warranty. LG isn't available until Friday, 5/22/20..
On 5/13/20 I went to the store, 45 minutes away from my home, with the intention of getting my whole delivery refund, plus the additional amount the 3rd party charged as promised. I entered the store, observed social distancing, and waited until the next person was available. That woman stated she would only be crediting me the store delivery amount and I asked to speak with Pablo, whom was originally introduced on the phone 5/11/20 as the "boss". Mr. P comes over, states he was wrong, and should not have offered me that, his "boss" said it was illegal. His "boss" turns out to be the woman originally helping me when I entered the store. She then proceeds to tell me she had already talked to me and informed me I would not be getting the additional delivery refund. Offended, as I had never before this moment spoken to a woman on the phone for this company, said, "no ma'am, you have never spoken to me, and You sir, told me on Monday, you would be refunding me" She contineus to argue with me, and I finally ask her, when? When did you talk to me? Her response " uhhh a few days ago". I said if you are his "boss" why did you go get him when I asked to speak to the manager, Pablo, she said, "because we work side by side, and I didn't want to get in the middle, but I talked to you on the phone" Pablo then admitted his word means nothing, I'm out the extra money for delivery they couldn't perform.
I then asked what they were going to do to make this right. What my options were moving forward. The solution... I would have to wait for the repair service call, and then if at that time it was not repairable, they would accept an EXCHANGE... of another "new" device, with no delivery service, as they have no driver.
WHAT A JOKE! How you allow your company to falsely advertise merchandise, deliver a product not fully functioning, and then Do NOTHING to make it right is beyond me. Sorry, paying customer... you get what you get, and it doesn't matter if we stated it as new and it doesn't work, take it up with the warranty.
NEVER EVER do business with them!!

Purchased a Snapper brand Leaf Blower. The Battery was defective it would not charge. I returned it to the store for a refund. Papers were filled out and I was told to excpect a check refund in the mail in 7 to 10 working days. This was on March 27,2020. I have yet to receive that check for 121.49.

Purchased a Snapper brand Leaf Blower. The Battery was defective it would not charge. I returned it to the store for a refund. Papers were filled out and I was told to excpect a check refund in the mail in 7 to 10 working days. This was on March 27,2020. I have yet to receive that check for 121.49.

They are the sellers of used/model appliances. I purchase a dishwasher from them on April 22. April 23 I was contacted by their store saying the unit had more damage then the pictures showed. The store sent me more pictures, I advised the rep at that time I was not interested in the unit due to the additional damages and they said they would cancel the order. I called back April 27th to find out about the refund, the order was not cancelled and refund was not issued, the rep on the phone said they would take care of it. On May 4th I called again to find out the refund was “in process”. May 12th I called again to find out about the refund and the rep said the order had a “request to cancel & refund the funds. The order still was not cancelled & I asked to speak to a manager the rep told me I could not. I will contact my bank to get the changes refunded as a fraud charge on my account. I do not recommend this company. Customer service is out of India...

They are the sellers of used/model appliances. I purchase a dishwasher from them on April 22. April 23 I was contacted by their store saying the unit had more damage then the pictures showed. The store sent me more pictures, I advised the rep at that time I was not interested in the unit due to the additional damages and they said they would cancel the order. I called back April 27th to find out about the refund, the order was not cancelled and refund was not issued, the rep on the phone said they would take care of it. On May 4th I called again to find out the refund was “in process”. May 12th I called again to find out about the refund and the rep said the order had a “request to cancel & refund the funds. The order still was not cancelled & I asked to speak to a manager the rep told me I could not. I will contact my bank to get the changes refunded as a fraud charge on my account. I do not recommend this company. Customer service is out of India...

Bought a leather couch with the warranty that covered and damage within three years after the purchase. Couch started peeling not even a year after we purchased. After multiple calls to American freight, we realized they absolutely dont stand behind thier words or warranty.

Bought a leather couch with the warranty that covered and damage within three years after the purchase. Couch started peeling not even a year after we purchased. After multiple calls to American freight, we realized they absolutely dont stand behind thier words or warranty.

I gave a 1 star rating, because I have to select a rating. I went to American Freight, located in Roanoke, VA., on 5/3/2020 at 12:32 pm. I purchased a King and Full size mattress, 2 box springs, King size bed frame, and a sectional, all items were in stock. I paid cash the same day. I was told I would have my furniture delivered today. Since the items I paid for were in stock, it qualified for same day delivery. Time went by and before they closed, I called them back and informed them I haven't received my furniture yet. The rep offered me 2 free lamps or $100 refund sent by a company check in the mail, since my furniture wasn't delivered as promised. I agreed to the $100 company check. The rep informed me that they would have my furniture delivered to me first thing tomorrow morning, and I would be first on the delivery schedule. The next day came and I waited till 3:00 pm and called to check the status of the delivery since I haven't received yet. They informed me that the delivery truck broke down, and they are working on getting it fixed. He said he didn't want to call me with the bad news?!?! He said it would be another hour and they will call to let me know they were on their way. WHAT?? The decent thing to do would have been to call the customer and let them know what is going on with the delivery. Another 3 hours went by and still no delivery, so I called the company at 6:00 pm, since they don't close till 7 pm, and NO ANSWER! I called several times throughout the hour and no answer. I decided, if I didn't get a call about when to expect my delivery, I was going to go to the company when they opened the next day and get my money back. Around 9:30 pm, I received a call from the delivery people saying that they have the
U-Haul truck now and will go to the store to load the furniture and call me when they are on their way to me. Since American Freight uses subcontracted drivers for deliveries, they use a U-Haul to deliver furniture, plus there is a fee you pay the delivery people when they come. They arrived at my home around 10:00 pm and I asked if the delivery fee could be waived since this wasn't delivered on the day promised and it's now being delivered at 10 pm. The delivery man said that they couldn't waive the fee because they have to pay for the U-Haul truck. I will NEVER shop at this store again and will spread the word on how bad the customer service is. They don't keep their word on same day delivery and they don't have the decency to call you and update you on your delivery.

I gave a 1 star rating, because I have to select a rating. I went to American Freight, located in Roanoke, VA., on 5/3/2020 at 12:32 pm. I purchased a King and Full size mattress, 2 box springs, King size bed frame, and a sectional, all items were in stock. I paid cash the same day. I was told I would have my furniture delivered today. Since the items I paid for were in stock, it qualified for same day delivery. Time went by and before they closed, I called them back and informed them I haven't received my furniture yet. The rep offered me 2 free lamps or $100 refund sent by a company check in the mail, since my furniture wasn't delivered as promised. I agreed to the $100 company check. The rep informed me that they would have my furniture delivered to me first thing tomorrow morning, and I would be first on the delivery schedule. The next day came and I waited till 3:00 pm and called to check the status of the delivery since I haven't received yet. They informed me that the delivery truck broke down, and they are working on getting it fixed. He said he didn't want to call me with the bad news?!?! He said it would be another hour and they will call to let me know they were on their way. WHAT?? The decent thing to do would have been to call the customer and let them know what is going on with the delivery. Another 3 hours went by and still no delivery, so I called the company at 6:00 pm, since they don't close till 7 pm, and NO ANSWER! I called several times throughout the hour and no answer. I decided, if I didn't get a call about when to expect my delivery, I was going to go to the company when they opened the next day and get my money back. Around 9:30 pm, I received a call from the delivery people saying that they have the
U-Haul truck now and will go to the store to load the furniture and call me when they are on their way to me. Since American Freight uses subcontracted drivers for deliveries, they use a U-Haul to deliver furniture, plus there is a fee you pay the delivery people when they come. They arrived at my home around 10:00 pm and I asked if the delivery fee could be waived since this wasn't delivered on the day promised and it's now being delivered at 10 pm. The delivery man said that they couldn't waive the fee because they have to pay for the U-Haul truck. I will NEVER shop at this store again and will spread the word on how bad the customer service is. They don't keep their word on same day delivery and they don't have the decency to call you and update you on your delivery.

Delivery pair proceeded to walk through house without permission and without masks. Once called on this action: He said: “No *** way this will be delivered to you now *** Then became very hostile and deliberately came right up to my face and was spraying while shouting at me for daring to say anything about his waljing through my house without permission and without a mask

Very unprofessional and thuggish individuals.

Delivery pair proceeded to walk through house without permission and without masks. Once called on this action: He said: “No *** way this will be delivered to you now *** Then became very hostile and deliberately came right up to my face and was spraying while shouting at me for daring to say anything about his waljing through my house without permission and without a mask

Very unprofessional and thuggish individuals.

I bought a dryer from this location. It was guaranteed to be working, with signs saying that the appliances had been tested and were working. The unit does not work. The dryer has a warranty, and I called Sears to have it repaired. I tried calling multiple days before reaching an associate who was able to provide the number to call for service. Then they deferred me to somebody else, and a service call was scheduled for 14 days later. The service man came and he is unable to repair it, and new parts have to be ordered. The next service appointment is 14 days from now, and even then they are unsure if the new parts will resolve the issue. The service technician as well as Sears tech support have confirmed that this unit has never worked. At this point, it will be over a month since I bought the dryer that doesn't work.

Failure to provide CASHBACK and FREECASH.
Judy Burtyk
6396 East Livingston Avenue, Reynoldsburg, OH 43068
614-864-3169
cell: 614-296-7384
fax: 614-864-0893
sales check: 093000089313
Order #903287056
Placed on Jan 30, 2020
[email protected]

Our old washer was replaced under our Sears Master Protection Agreement #125564635500265. We purchased a matching dryer with pedestals and all the necessary accessories. Coordinating the installation of all of these items was a nightmare. Everything is now installed.

When we purchased the items during the special Kenmore sale/event, the receipt gave us "$114.92 CASHBACK in points to use later at Sears and Kmart." The Sears web site also stated that we were get "$170.00 FREECASH back" during the special Kenmore sale/event. (see attachment)

We only received $14.91 in CASHBACK and nothing in FREECASH.

We have exhausted all means of communication via telephone and email.

Case # 6603789
Haley Hale
Executive Member Support
1-888-266-4043 Ext. 10
[email protected]

Ana Vazquez
Strategic Member Support
1-888-266-4043 EXT: 63
[email protected]

Bought a "distressed/returned refrigerator which claimed to have been "tested". Got it home to find nothing worked and there was no evidence it had ever been tested. Contacted store about having it fixed, even added warranty service to unit. Found 800 service couldn't even schedule service call because transaction takes 3 days to post to system. Contacted store and told by manager that contract only permits return if verified by service technician -- a policy that may be reasonable for a new pretested unit but not for a untested returned unit. Best service call was 10 days later. Service person verified it didn't work and had to call others for even a clue of what might be wrong. He indicated best date to return to try to fix it would be one month after date of purchase. Called store and was told to return unit. Took it to store and salesperson refused to take and credit transaction, claiming person who moves inventory around wouldn't be in the store for 3 more days. unloaded unit and rolled it to front door and contacted credit card company to open protest to cancel transaction.

On April 15, 2020 I Purchased a new dishwasher from *** got it home and it did not function properly. I called for service the repairman came out on April 20, 2020., he said that there are 3 problems 1 broken part in 2 missing parts and he can't fix it due th the missing and broken parts are not under warranty. I called Sears and they said I need to return it on my expense and they will refund my money but they will not ship me a new machine from a different location, and they will not repair the dishwasher. I am not looking to return the machine and getting my money back I am wanting them to fix the machine that I have are ship me a new one and take the broken one back