American Freight: Furniture, Mattress, and Appliance

I purchased a bedroom set from here for my daughter. I went to pick it up on Sunday and they only had two pieces out of five. They told me that the other store in *** had the other pieces. I explained to them that I will drive up there to get the other pieces. I drove up to the *** store and I when I arrived they stated that they do not have the piece that I need. I reached back out to the store in ***. and the manager starting stating that he do not know what I was going to do. At this point I told him that I wanted a refund and he stated well you can do that as well, not one time did he stated that he was sorry or anything. I proceed to leave and come back to *** to return the merchandise that I had received. When I reached about half way home, I received a call from the *** store stating that he sent one of his guys to *** to pick up the other pieces. After all of this I attempted to contact corporate office and spoke with someone by the name of Jay. I explain to him what happen this man told me flat out that he is not about to bust these guy knuckles over this situation and that it is harder enough to get them to come to work with all the things that is going on. He also stated that everyone does not have a luxury of working from home.

I purchased a bedroom set from here for my daughter. I went to pick it up on Sunday and they only had two pieces out of five. They told me that the other store in *** had the other pieces. I explained to them that I will drive up there to get the other pieces. I drove up to the *** store and I when I arrived they stated that they do not have the piece that I need. I reached back out to the store in ***. and the manager starting stating that he do not know what I was going to do. At this point I told him that I wanted a refund and he stated well you can do that as well, not one time did he stated that he was sorry or anything. I proceed to leave and come back to *** to return the merchandise that I had received. When I reached about half way home, I received a call from the *** store stating that he sent one of his guys to *** to pick up the other pieces. After all of this I attempted to contact corporate office and spoke with someone by the name of Jay. I explain to him what happen this man told me flat out that he is not about to bust these guy knuckles over this situation and that it is harder enough to get them to come to work with all the things that is going on. He also stated that everyone does not have a luxury of working from home.

I went to the American Freight store in Morrow, Ga. The delivery guys dropped my sofa and delivered it broken. Now the refuse to fix it. I’ve been given false promises of a delivery more than twice and visited the store to no avail. I would hate to think American Freight steals from people who are already financially challenged.
Any help or communication on this matter would be helpful.

I went to the American Freight store in Morrow, Ga. The delivery guys dropped my sofa and delivered it broken. Now the refuse to fix it. I’ve been given false promises of a delivery more than twice and visited the store to no avail. I would hate to think American Freight steals from people who are already financially challenged.
Any help or communication on this matter would be helpful.

The mattress that we have is not the one we originally picked out. The one we chose was sold when we were done paying it off. So they have us the next one to the one we chose. This mattress has a big sick hole in it. It’s causing back and hip issues with my husband and myself.

The mattress that we have is not the one we originally picked out. The one we chose was sold when we were done paying it off. So they have us the next one to the one we chose. This mattress has a big sick hole in it. It’s causing back and hip issues with my husband and myself.

I went to the store located on Cleveland Westside, in Brookpark Ohio. I was charged $600 for a metal bunk bed and 3 mattresses!! I also had to pay 90$ for delivery, the guys arrived at my home around 10pm!! That was very unprofessional, the 90$ didnt come with assembly!! So as a single parent I had to put the bunk bed up myself!! The next day I went to *** and saw the same bunk bed& mattresses way cheaper then what I was charged at American Freight!! They also have a no refund policy!! I would never step foot back into that store!! The bunk bed mattresses are thinner then the mats prisoners sleep on!! I was ripped off

I went to the store located on Cleveland Westside, in Brookpark Ohio. I was charged $600 for a metal bunk bed and 3 mattresses!! I also had to pay 90$ for delivery, the guys arrived at my home around 10pm!! That was very unprofessional, the 90$ didnt come with assembly!! So as a single parent I had to put the bunk bed up myself!! The next day I went to *** and saw the same bunk bed& mattresses way cheaper then what I was charged at American Freight!! They also have a no refund policy!! I would never step foot back into that store!! The bunk bed mattresses are thinner then the mats prisoners sleep on!! I was ripped off

Bought a couch and recliner less then a month ago. They came with bedbugs and the store refuses to do anything about it

Bought a couch and recliner less then a month ago. They came with bedbugs and the store refuses to do anything about it

I went to the Store at South 27th here in Milwaukee, WI, I had got the ad in the mail a week or so prior and another one the day I went, same exact ads. My dad was moving into a new place, had a surgery coming up, and his mother, my grandmother is on her death bed and he had to leave just after moving in to go see her, so I wanted to get something for him, so when he came back and have his surgery that he'll be fine. What brought me into the store was the 8 piece "QUEEN" bedroom set for $398.
We go there about 40 minutes to closing and the sales guy shows us the furniture, he tells me it's all pre-selected and the price depends on the size of the bed. I forgot to bring the ad, but I tell him I'm pretty sure that's not right that the set is suppose to come with a Queen/Full, he says no the price is based on a twin.
I'm also inquiring around this time how much would it cost to upgrade the mattress, so I say okay, again this doesn't sound right but what's the price for the set with an upgraded mattress.... we go back up to the register, he tells afew prices that ranged between $600-800( I think he was adding the prices of the bed onto the advertised price of the set, which should've included the bed) I say okay how much is the 8 piece set with the mattress that comes with it, he says like $530/560. I ask why is it so high, he says... taxes. Now sales tax in Wisconsin is less than 6%. So he's just flat out lying for whatever reason or didn't know what he was talking about, I only came with $450 on my credit card, so that wouldn't work. He leaves, and I sit down to pull the ad up on my phone, it didn't come up. I'm talking it over with my dad and he says just get the bed so I can have something to sleep on when I get back. So I tell the guy I'll just get the mattress set. I'm uneasy working with the dude, because at this point I know he's lying. I ask for the Elegance set, I was told they were out of stock, so I ask for the next one up referring back to the AD. I was sold the Ortho Chiro for $315.
If you're following along, I came there for an 8 piece set for $398, and left with a Mattress and box spring for $315. So my deal diminished. All because he lied or didn't know what he was doing. To add insult to injury I get home and look at the ad, not only does it have the 8 piece set featuring a Queen size bed, the bed I purchased was listed $20 cheaper for each piece, $129 a piece, with taxes or $272.45 total; a difference of $42.
I call the next morning, and tell them this expecting them to refund me, the manager or whomever answered said "Let me check with Corporate to see if there was a misprint... I was hung up on. I then called the store located on Brown Deer road, whom I've purchased stuff from in the past and they tell me they're suppose to honor the ad and that the 8 piece set was suppose to come with EITHER a queen OR a full.
So with this knowledge, I went there today hoping to pay the difference and get the 8 piece set, or be refunded the difference of the ad price and the purchase price. Neither of these things happened, the manager pointed to the posted notifications in the store saying there was a problem with the ad. I told him that wasn't there when I purchased it and yall hadn't discovered it when I called and yall hung up on me or at the time of purshase. He says, well it was in our email and the prices are hung up around the store and he went back to another customer. I say that doesn't have anything to do with why I came into the store, the ad brought me to the store and I wasn't looking at prices I just asked for the next one up..referring back to the ad.
The manager is ***, the worker is a liar. I had issues with the Brown Deer store in the past, but they solved them. I'm not here just to complain or get free stuff, but I passed many other stores with similar sales, all much closer to where my dad lives to go here just to leave unsatisfied, to go back to the store to leave again unsatisfied. Not good business.

this store really is horrible. I called multiply times to cancel my contact for a bedroom suit, mattress and box springs. 2 months ago, calling the company the lease was through and said that they can not cancel and refund until american freight calls them, which has yet to happen. and now there is a withdrawal from my debit card after wanting this cancel. and I never picked up my furniture, or made delivery arrangement's to the interest rate, the approval was for 3000.00 and pay back on it was over 5000.00. and I only was getting 1634.00 worth of stuff. so now it is time to get my attorney involved.over 88.69 that was taking out of my banking acct. PLEASE DO NOT GIVE THEM ACCT NUMBERS FOR ANYTHING and you have to rate them ... I dont even want to give them one star. .

I went to the Store at South 27th here in Milwaukee, WI, I had got the ad in the mail a week or so prior and another one the day I went, same exact ads. My dad was moving into a new place, had a surgery coming up, and his mother, my grandmother is on her death bed and he had to leave just after moving in to go see her, so I wanted to get something for him, so when he came back and have his surgery that he'll be fine. What brought me into the store was the 8 piece "QUEEN" bedroom set for $398.
We go there about 40 minutes to closing and the sales guy shows us the furniture, he tells me it's all pre-selected and the price depends on the size of the bed. I forgot to bring the ad, but I tell him I'm pretty sure that's not right that the set is suppose to come with a Queen/Full, he says no the price is based on a twin.
I'm also inquiring around this time how much would it cost to upgrade the mattress, so I say okay, again this doesn't sound right but what's the price for the set with an upgraded mattress.... we go back up to the register, he tells afew prices that ranged between $600-800( I think he was adding the prices of the bed onto the advertised price of the set, which should've included the bed) I say okay how much is the 8 piece set with the mattress that comes with it, he says like $530/560. I ask why is it so high, he says... taxes. Now sales tax in Wisconsin is less than 6%. So he's just flat out lying for whatever reason or didn't know what he was talking about, I only came with $450 on my credit card, so that wouldn't work. He leaves, and I sit down to pull the ad up on my phone, it didn't come up. I'm talking it over with my dad and he says just get the bed so I can have something to sleep on when I get back. So I tell the guy I'll just get the mattress set. I'm uneasy working with the dude, because at this point I know he's lying. I ask for the Elegance set, I was told they were out of stock, so I ask for the next one up referring back to the AD. I was sold the Ortho Chiro for $315.
If you're following along, I came there for an 8 piece set for $398, and left with a Mattress and box spring for $315. So my deal diminished. All because he lied or didn't know what he was doing. To add insult to injury I get home and look at the ad, not only does it have the 8 piece set featuring a Queen size bed, the bed I purchased was listed $20 cheaper for each piece, $129 a piece, with taxes or $272.45 total; a difference of $42.
I call the next morning, and tell them this expecting them to refund me, the manager or whomever answered said "Let me check with Corporate to see if there was a misprint... I was hung up on. I then called the store located on Brown Deer road, whom I've purchased stuff from in the past and they tell me they're suppose to honor the ad and that the 8 piece set was suppose to come with EITHER a queen OR a full.
So with this knowledge, I went there today hoping to pay the difference and get the 8 piece set, or be refunded the difference of the ad price and the purchase price. Neither of these things happened, the manager pointed to the posted notifications in the store saying there was a problem with the ad. I told him that wasn't there when I purchased it and yall hadn't discovered it when I called and yall hung up on me or at the time of purshase. He says, well it was in our email and the prices are hung up around the store and he went back to another customer. I say that doesn't have anything to do with why I came into the store, the ad brought me to the store and I wasn't looking at prices I just asked for the next one up..referring back to the ad.
The manager is ***, the worker is a liar. I had issues with the Brown Deer store in the past, but they solved them. I'm not here just to complain or get free stuff, but I passed many other stores with similar sales, all much closer to where my dad lives to go here just to leave unsatisfied, to go back to the store to leave again unsatisfied. Not good business.

this store really is horrible. I called multiply times to cancel my contact for a bedroom suit, mattress and box springs. 2 months ago, calling the company the lease was through and said that they can not cancel and refund until american freight calls them, which has yet to happen. and now there is a withdrawal from my debit card after wanting this cancel. and I never picked up my furniture, or made delivery arrangement's to the interest rate, the approval was for 3000.00 and pay back on it was over 5000.00. and I only was getting 1634.00 worth of stuff. so now it is time to get my attorney involved.over 88.69 that was taking out of my banking acct. PLEASE DO NOT GIVE THEM ACCT NUMBERS FOR ANYTHING and you have to rate them ... I dont even want to give them one star. .

I recently purchased a sectional couch from this business. They do have a "all sales final" sign posted somewhere although I never seen it. Unfortunately I did not read reviews before purchasing said item. I have already been exchanged 2 sets because the fabric keeps fading and the ottoman that they brought me is now a teeter totter...the second set they brought me was also torn on the bottom and the other part had been replaced with an aftermarket felt and there were staples hanging all out of the bottom. After reading several reviews there are many people unhappy with the quality and durability as well as the warranty department not answering their phone calls. All I want is my money back it has not even been a full week yet so I can get some quality furniture for the $1500 I spent.

We also have had the same problem as with most of the people filing complaints. We bought furniture for our first home and we were told that our total was around $2500 and put $50 down. The salesman told us we could pay it off early if we wanted but we didn’t have to. He never told us that if we didn’t we would be paying more than double the amount of what the furniture is worth. I called *** and the customer service rep acted like she didn’t care that we were basically lied to. I know we should have read the contract through carefully but I never imagined that the salesmen wouldn’t tell us something as important as this. They should have warned us that if we didn’t pay it off in 3 months that we would be stuck with poor quality furniture and over $5000 in debt.

I recently purchased a sectional couch from this business. They do have a "all sales final" sign posted somewhere although I never seen it. Unfortunately I did not read reviews before purchasing said item. I have already been exchanged 2 sets because the fabric keeps fading and the ottoman that they brought me is now a teeter totter...the second set they brought me was also torn on the bottom and the other part had been replaced with an aftermarket felt and there were staples hanging all out of the bottom. After reading several reviews there are many people unhappy with the quality and durability as well as the warranty department not answering their phone calls. All I want is my money back it has not even been a full week yet so I can get some quality furniture for the $1500 I spent.

We also have had the same problem as with most of the people filing complaints. We bought furniture for our first home and we were told that our total was around $2500 and put $50 down. The salesman told us we could pay it off early if we wanted but we didn’t have to. He never told us that if we didn’t we would be paying more than double the amount of what the furniture is worth. I called *** and the customer service rep acted like she didn’t care that we were basically lied to. I know we should have read the contract through carefully but I never imagined that the salesmen wouldn’t tell us something as important as this. They should have warned us that if we didn’t pay it off in 3 months that we would be stuck with poor quality furniture and over $5000 in debt.

Prices were great because the furniture does NOT come assembled! People employed at the facility are poor quality staff,they are so busy on their phones and joking around at the front desk, rather than focusing on making sure that orders received are actually delivered. No follow up whatsoever. Also placing warranties NOT asked for on the financing bill. The subcontracting company they use to deliver furniture, is even worse, and they never delivered after 4 scheduled times. The regional manager handling the matters is just as incompetent and ignorant in how to handle a chain of furniture stores and should be demoted or replaced. I will NEVER step foot in this ridiculous operation again and will strive to make sure no one else wastes their time.

Prices were great because the furniture does NOT come assembled! People employed at the facility are poor quality staff,they are so busy on their phones and joking around at the front desk, rather than focusing on making sure that orders received are actually delivered. No follow up whatsoever. Also placing warranties NOT asked for on the financing bill. The subcontracting company they use to deliver furniture, is even worse, and they never delivered after 4 scheduled times. The regional manager handling the matters is just as incompetent and ignorant in how to handle a chain of furniture stores and should be demoted or replaced. I will NEVER step foot in this ridiculous operation again and will strive to make sure no one else wastes their time.