American Freight: Furniture, Mattress, and Appliance

Failure to provide CASHBACK and FREECASH.
Judy Burtyk
6396 East Livingston Avenue, Reynoldsburg, OH 43068
614-864-3169
cell: 614-296-7384
fax: 614-864-0893
sales check: 093000089313
Order #903287056
Placed on Jan 30, 2020
[email protected]

Our old washer was replaced under our Sears Master Protection Agreement #125564635500265. We purchased a matching dryer with pedestals and all the necessary accessories. Coordinating the installation of all of these items was a nightmare. Everything is now installed.

When we purchased the items during the special Kenmore sale/event, the receipt gave us "$114.92 CASHBACK in points to use later at Sears and Kmart." The Sears web site also stated that we were get "$170.00 FREECASH back" during the special Kenmore sale/event. (see attachment)

We only received $14.91 in CASHBACK and nothing in FREECASH.

We have exhausted all means of communication via telephone and email.

Case # 6603789
Haley Hale
Executive Member Support
1-888-266-4043 Ext. 10
[email protected]

Ana Vazquez
Strategic Member Support
1-888-266-4043 EXT: 63
[email protected]

I bought a dryer from this location. It was guaranteed to be working, with signs saying that the appliances had been tested and were working. The unit does not work. The dryer has a warranty, and I called Sears to have it repaired. I tried calling multiple days before reaching an associate who was able to provide the number to call for service. Then they deferred me to somebody else, and a service call was scheduled for 14 days later. The service man came and he is unable to repair it, and new parts have to be ordered. The next service appointment is 14 days from now, and even then they are unsure if the new parts will resolve the issue. The service technician as well as Sears tech support have confirmed that this unit has never worked. At this point, it will be over a month since I bought the dryer that doesn't work.

Bought a "distressed/returned refrigerator which claimed to have been "tested". Got it home to find nothing worked and there was no evidence it had ever been tested. Contacted store about having it fixed, even added warranty service to unit. Found 800 service couldn't even schedule service call because transaction takes 3 days to post to system. Contacted store and told by manager that contract only permits return if verified by service technician -- a policy that may be reasonable for a new pretested unit but not for a untested returned unit. Best service call was 10 days later. Service person verified it didn't work and had to call others for even a clue of what might be wrong. He indicated best date to return to try to fix it would be one month after date of purchase. Called store and was told to return unit. Took it to store and salesperson refused to take and credit transaction, claiming person who moves inventory around wouldn't be in the store for 3 more days. unloaded unit and rolled it to front door and contacted credit card company to open protest to cancel transaction.

On April 15, 2020 I Purchased a new dishwasher from *** got it home and it did not function properly. I called for service the repairman came out on April 20, 2020., he said that there are 3 problems 1 broken part in 2 missing parts and he can't fix it due th the missing and broken parts are not under warranty. I called Sears and they said I need to return it on my expense and they will refund my money but they will not ship me a new machine from a different location, and they will not repair the dishwasher. I am not looking to return the machine and getting my money back I am wanting them to fix the machine that I have are ship me a new one and take the broken one back

I purchased an LG model ***, Serial #*** from the *** store Saturday March 21, 2020. Paid $2200 cash including extended warranty. Delivery was hit or miss on timing. I told them I would be back in a few days to pick up the refrigerator. I went back with a trailer Tuesday afternoon. A refrigerator with my name and a sold sign was in the loading area of the store. The service men loasded the refrigerator on the trailer. I grabbed a blanket and straps for tie down. I looked at the refrigerator and it had dents and scratches all over it. I had taken pictures of the refrigerator and the tag inside the unit with the serial number. I looked at the picture and the tag inside this refrigerator. It wasn't the one I purchased. I went to the front of the store and told the sales manager about the switch. She wasn't a bit surprised. Her response was that I could pick out another refrigerator or get my money back except for the $400 I paid for the extended warranty. I told her that selling my refrigerator to someone else was stealing. She acted like this was business as usual. I told her this wasn't acceptable and she continued to say that was all they would do. I left without my refrigerator or money. This is stealing.

Sears Outlet of *** had an inoperable refrigerator delivered to my home yesterday. They had already removed the old one, so we now have no place to store our food. It's obvious that the fridge was not tested before it was put on the truck. They say they'll make good, but they won't say when or how. In the meantime, all of my food is sitting in ice chests and my kitchen is unusable because of the mess.
Product_Or_Service: Refrigerator
Order_Number: *** Account_Number:

I purchased an LG model ***, Serial #*** from the *** store Saturday March 21, 2020. Paid $2200 cash including extended warranty. Delivery was hit or miss on timing. I told them I would be back in a few days to pick up the refrigerator. I went back with a trailer Tuesday afternoon. A refrigerator with my name and a sold sign was in the loading area of the store. The service men loasded the refrigerator on the trailer. I grabbed a blanket and straps for tie down. I looked at the refrigerator and it had dents and scratches all over it. I had taken pictures of the refrigerator and the tag inside the unit with the serial number. I looked at the picture and the tag inside this refrigerator. It wasn't the one I purchased. I went to the front of the store and told the sales manager about the switch. She wasn't a bit surprised. Her response was that I could pick out another refrigerator or get my money back except for the $400 I paid for the extended warranty. I told her that selling my refrigerator to someone else was stealing. She acted like this was business as usual. I told her this wasn't acceptable and she continued to say that was all they would do. I left without my refrigerator or money. This is stealing.

Sears Outlet of *** had an inoperable refrigerator delivered to my home yesterday. They had already removed the old one, so we now have no place to store our food. It's obvious that the fridge was not tested before it was put on the truck. They say they'll make good, but they won't say when or how. In the meantime, all of my food is sitting in ice chests and my kitchen is unusable because of the mess.
Product_Or_Service: Refrigerator
Order_Number: *** Account_Number:

I have several complaints that occured within the matter of 15 minutes.

The first complaint is the obvious deceptive marketing practices in the store. Please ask for pictures and video. My husband and I spent around 45 minutes to determine which bed (based on the discount marked on the boxes), to pick a bed that was appropriate for our needs. When I went to checkout, after discussing the prices with the associate, the item did not ring up with the discount. She got her *** to change the price. Once the *** (Shamira) came over she (Shamira) begin to attack me saying that she was not going to change the price. I proceeded to tell her that the box was clearly marked and that she should honor the price. She began to become verbially abusive at this point. I stated that I have a masters in marketing and what she did was considered as deceptive marketing practices because she called it "an error" and acted though she did not have to honor it during the time she was verbially abusing me. I mentioned how there were sales going online as well for the same products. She stood firm and refused to honor it by walking over to the computer, clicking her mouse (not actually looking), and then standing up stating she didnt see anything online. I was appauled at this time.

2nd. I told her that she needs to honor what her sign states. (I have all of this on video). She walked over to me and she became very close to me (I was wearing a mask to prevent the corona virus). She was less then 2 feet away from me at this point (way less then the 6 eet requirement). I tried to back up a little and asked her to move away from me. She TOLD me that I needed to move behind the blue line (I was already within the blue line that was marked because that was the only way I could pay for the items prior to her coming up to the register). Basically, once again, attempting to over power me.

3rd. Due to me challenging the clearly marked advertisement, she told me that I can shop elsewhere IF I didnt like the way she priced things. I was dumbfounded by her statement. I have this on video as well.

Unfortunately, there is so much more that happened with this ***. I was going to come back and purchase multiple other beds due to the pricing of the beds and I could not bring myself to do that because I could not give her more money then I already did that day. I paid for a tempurpedic Bed for my son that he really needed. But, here are the main points.

1. I was verbially attacked
2. The signs were disceptive and the correction was never made (even after I left with my bed)
3. The *** chose to not obey the laws requiring a 6 foot distance from their customers.

I have several complaints that occured within the matter of 15 minutes.

The first complaint is the obvious deceptive marketing practices in the store. Please ask for pictures and video. My husband and I spent around 45 minutes to determine which bed (based on the discount marked on the boxes), to pick a bed that was appropriate for our needs. When I went to checkout, after discussing the prices with the associate, the item did not ring up with the discount. She got her *** to change the price. Once the *** (Shamira) came over she (Shamira) begin to attack me saying that she was not going to change the price. I proceeded to tell her that the box was clearly marked and that she should honor the price. She began to become verbially abusive at this point. I stated that I have a masters in marketing and what she did was considered as deceptive marketing practices because she called it "an error" and acted though she did not have to honor it during the time she was verbially abusing me. I mentioned how there were sales going online as well for the same products. She stood firm and refused to honor it by walking over to the computer, clicking her mouse (not actually looking), and then standing up stating she didnt see anything online. I was appauled at this time.

2nd. I told her that she needs to honor what her sign states. (I have all of this on video). She walked over to me and she became very close to me (I was wearing a mask to prevent the corona virus). She was less then 2 feet away from me at this point (way less then the 6 eet requirement). I tried to back up a little and asked her to move away from me. She TOLD me that I needed to move behind the blue line (I was already within the blue line that was marked because that was the only way I could pay for the items prior to her coming up to the register). Basically, once again, attempting to over power me.

3rd. Due to me challenging the clearly marked advertisement, she told me that I can shop elsewhere IF I didnt like the way she priced things. I was dumbfounded by her statement. I have this on video as well.

Unfortunately, there is so much more that happened with this ***. I was going to come back and purchase multiple other beds due to the pricing of the beds and I could not bring myself to do that because I could not give her more money then I already did that day. I paid for a tempurpedic Bed for my son that he really needed. But, here are the main points.

1. I was verbially attacked
2. The signs were disceptive and the correction was never made (even after I left with my bed)
3. The *** chose to not obey the laws requiring a 6 foot distance from their customers.

I requested a refund for the merchandise I purchased and never received, approximately 3 weeks ago. The initial concern was with Brandon, the sales associate, at the Jackson, MS location. I original purchased my furniture on February 26, 2020 and everything was fine. Brandon told me that he had to get my dinette set from their Baton Rouge, LA store and that my furniture will be in on March 3, 2020. I called on March 3rd and spoke with Brandon who advised that my dinette set had just made it and they will have it delivered either that evening or the next day(March 4, 2020). There was no delivery on that day, so I waited most of the day on the 4th until I called back. Brandon was irritated(assuming because I called back) and got snappy with me and informed me that his regional manager was bringing the dinette set and it ha not made it. Advised Brandon that he did not tell me that, in turn he got ugly, placed me on hold without warning and another employee got on the phone by the name of Larry. Larry proceeded to advise me that I was waiting on not only my dinette set, but also my bedroom set(which was ordered the same day). I was never informed that they did not have either of the sets in stock. I asked Larry for the regional manager's number and name. Larry advised me that the regional manager's name is Shun/Shawn and his telephone number is (***. I spoke with Shun, who advised me that he was headed to MS from LA with my dinette set and that the delay was his fault. Shun advised that he will personally bring the dinette set to my home once he made it to MS. Shun was a man of his word and brought my dinette set, Shun advised that he was UNAWARE that I was also waiting on a bedroom set as well. Shun stated that he will handle the issue and the he will send me a refund of $100 off of the bedroom set to cover the troubles and unprofessionalism that I endured. Shun advised that it would take approximately 10 days because the refund would be coming from the corporate office. Shun dropped my dinette set off on March 5, 2020. I received THAT refund within a timely manner. I reached back out to Shun to get an estimated delivery date for my bedroom set because as of March 18, 2020 I had no update. I texted Shun whom stated that the bedroom suite should be there in the next day, which was, March 19, 2020. Called the local(Jackson, MS) store the next day and spoke with Brandon. His attitude and demeanor, once he realized who he was speaking with, was very unprofessional, rude, and unbecoming. I then proceeded to ask Brandon for a refund for my bedroom suite. Brandon placed me on hold for approximately 10 minutes, came back to the phone and advised me that it will be UP TO 15 days. That's brings me to today; almost a month later. I have reached out to the Regional Manager Shun, to no avail. I also reached out to the corporate office and left several messages for someone to call me back concerning my refund and I have heard from no one. This entire incident took place BEFORE mandatory, stay at home orders were issued for safety concerns with COVID-19. I am in need of assistance with obtaining my refund from this facility. The total of the bedroom suite was $538.92; I was previously refunded $100 for the inconvenience of the initial delivery. My total refund should be $438.92.

My main complaint is definitely my refund, but the sales associate Brandon, at the Jackson, MS location is very unprofessional and disrespectful. The regional manager was cooperative until he became a ghost. Please advise of any and all avenues I need to take in order to get my money refunded back.

Thank you in advance

I requested a refund for the merchandise I purchased and never received, approximately 3 weeks ago. The initial concern was with Brandon, the sales associate, at the Jackson, MS location. I original purchased my furniture on February 26, 2020 and everything was fine. Brandon told me that he had to get my dinette set from their Baton Rouge, LA store and that my furniture will be in on March 3, 2020. I called on March 3rd and spoke with Brandon who advised that my dinette set had just made it and they will have it delivered either that evening or the next day(March 4, 2020). There was no delivery on that day, so I waited most of the day on the 4th until I called back. Brandon was irritated(assuming because I called back) and got snappy with me and informed me that his regional manager was bringing the dinette set and it ha not made it. Advised Brandon that he did not tell me that, in turn he got ugly, placed me on hold without warning and another employee got on the phone by the name of Larry. Larry proceeded to advise me that I was waiting on not only my dinette set, but also my bedroom set(which was ordered the same day). I was never informed that they did not have either of the sets in stock. I asked Larry for the regional manager's number and name. Larry advised me that the regional manager's name is Shun/Shawn and his telephone number is (***. I spoke with Shun, who advised me that he was headed to MS from LA with my dinette set and that the delay was his fault. Shun advised that he will personally bring the dinette set to my home once he made it to MS. Shun was a man of his word and brought my dinette set, Shun advised that he was UNAWARE that I was also waiting on a bedroom set as well. Shun stated that he will handle the issue and the he will send me a refund of $100 off of the bedroom set to cover the troubles and unprofessionalism that I endured. Shun advised that it would take approximately 10 days because the refund would be coming from the corporate office. Shun dropped my dinette set off on March 5, 2020. I received THAT refund within a timely manner. I reached back out to Shun to get an estimated delivery date for my bedroom set because as of March 18, 2020 I had no update. I texted Shun whom stated that the bedroom suite should be there in the next day, which was, March 19, 2020. Called the local(Jackson, MS) store the next day and spoke with Brandon. His attitude and demeanor, once he realized who he was speaking with, was very unprofessional, rude, and unbecoming. I then proceeded to ask Brandon for a refund for my bedroom suite. Brandon placed me on hold for approximately 10 minutes, came back to the phone and advised me that it will be UP TO 15 days. That's brings me to today; almost a month later. I have reached out to the Regional Manager Shun, to no avail. I also reached out to the corporate office and left several messages for someone to call me back concerning my refund and I have heard from no one. This entire incident took place BEFORE mandatory, stay at home orders were issued for safety concerns with COVID-19. I am in need of assistance with obtaining my refund from this facility. The total of the bedroom suite was $538.92; I was previously refunded $100 for the inconvenience of the initial delivery. My total refund should be $438.92.

My main complaint is definitely my refund, but the sales associate Brandon, at the Jackson, MS location is very unprofessional and disrespectful. The regional manager was cooperative until he became a ghost. Please advise of any and all avenues I need to take in order to get my money refunded back.

Thank you in advance

Bought a $500 mattress and box spring for my 12 yr old son.. the first day we got it the box springs broke.. so I sat on it broke some more, they refuse to call you back.. this is ridiculous now my son with back issues has a crappy bed.. and I wasted my hard earned money at this place who rips people off. Yall should be ashamed to do people this way. Not to mention it's been 3 weeks and the mattress is now completely sinking..

They are very unprofessional, rude and disrespectful. HORRIBLE EXPERIENCE!!!! I BOUGHT A TABLE SET FROM AMERICAN IN DECEMBER OF 2019 AT THE TIME OF PURCHASED I WAS TOLD THAT THEY ONLY HAVE FIVE NEW CHAIRS AS I NEEDED 6 CHAIRS, THEY TOLD ME THEY WOULD GIVE ME A LOANER CHAIR OFF THE FLOOR AND SWAP IT OUT WHEN THEY GET THEIR NEW SHIPMENT, HOWEVER WE END UP WITH 4 LOANER CHAIRS BECAUSE THERE WERE MISSING PARTS FROM 2 OF THE CHAIRS THAT WERE BOXED! Because MY FAMILY WAS VISITING FOR THE HOLIDAY I AGREED TO THE LOANER CHAIRS THATS WAS TO REPLACED IN JANUARY WELL ITS NOW APRIL 1ST 2020 AND I'VE YET TO GET MY NEW CHAIRS THAT I PAID FOR! THE LOANER CHAIRS ARE CHAIRS THAT WAS TAKEN OFF THE FLOOR WITH SCRATCHES ON 3 OF THE CHAIRS. AMERICAN FREIGHT HAVE NOT EVEN GIVEN US A CURTACY CALL OR ANYTHING! THEY GOT THE MONEY FOR THE CHAIRS AND THAT WAS IT! I CALLED THE STORE IN JANUARY AND THE REP WAS VERY SARCASTIC ABOUT THE SITUATION, LIKE I SAID THAT WAS JANUARY! I WAITED FEB, MAR TODAY IS APRIL 1ST I CALLED AND IM BEING BRUSHED OFF AND NOW THEY GONNA TELL ME THEY HAVENT GOTTEN A SHIPMENT BECAUSE OF THE COVID19 PANDEMIC!!!!! ARE YOU KIDDING ME??? PEOPLE USING THE VIRUS AS EXCUSES FOR THEIR UNPROFESSIONAL DISGUSTING BUSINESS PRACTICE! THIS SHOULD NOT BE ALLOWED!!!!!! AMERICAN FREIGHT IN ROANOKE VIRGINIA! THEY HAVE 1 AND QUARTER STAR!!!!!! SO MANY 1 STAR COMPLAIN WHY HASNT THE Revdex.com DONE ANYTHING TO HOLD THESE PEOPLE ACCOUNTABLE FOR THEIR DISGUSTING BUSINESS PRACTICES TOWARD THE CUSTOMERS?????? WITHOUT CUSTOMERS BIG OR SMALL YOUR BUSINESS CANNOT EXIST!!!! I'VE BUSINESS WITH OTHER FURNITURE STORES AND HAD NO PROBLEM!!!! SHAME ON YOU AMERICAN FREIGHT! YOU DO NOT DELIVER WHAT YOU PROMISE!!! SHAME ON YOU!!!!!!

Bought a $500 mattress and box spring for my 12 yr old son.. the first day we got it the box springs broke.. so I sat on it broke some more, they refuse to call you back.. this is ridiculous now my son with back issues has a crappy bed.. and I wasted my hard earned money at this place who rips people off. Yall should be ashamed to do people this way. Not to mention it's been 3 weeks and the mattress is now completely sinking..

They are very unprofessional, rude and disrespectful. HORRIBLE EXPERIENCE!!!! I BOUGHT A TABLE SET FROM AMERICAN IN DECEMBER OF 2019 AT THE TIME OF PURCHASED I WAS TOLD THAT THEY ONLY HAVE FIVE NEW CHAIRS AS I NEEDED 6 CHAIRS, THEY TOLD ME THEY WOULD GIVE ME A LOANER CHAIR OFF THE FLOOR AND SWAP IT OUT WHEN THEY GET THEIR NEW SHIPMENT, HOWEVER WE END UP WITH 4 LOANER CHAIRS BECAUSE THERE WERE MISSING PARTS FROM 2 OF THE CHAIRS THAT WERE BOXED! Because MY FAMILY WAS VISITING FOR THE HOLIDAY I AGREED TO THE LOANER CHAIRS THATS WAS TO REPLACED IN JANUARY WELL ITS NOW APRIL 1ST 2020 AND I'VE YET TO GET MY NEW CHAIRS THAT I PAID FOR! THE LOANER CHAIRS ARE CHAIRS THAT WAS TAKEN OFF THE FLOOR WITH SCRATCHES ON 3 OF THE CHAIRS. AMERICAN FREIGHT HAVE NOT EVEN GIVEN US A CURTACY CALL OR ANYTHING! THEY GOT THE MONEY FOR THE CHAIRS AND THAT WAS IT! I CALLED THE STORE IN JANUARY AND THE REP WAS VERY SARCASTIC ABOUT THE SITUATION, LIKE I SAID THAT WAS JANUARY! I WAITED FEB, MAR TODAY IS APRIL 1ST I CALLED AND IM BEING BRUSHED OFF AND NOW THEY GONNA TELL ME THEY HAVENT GOTTEN A SHIPMENT BECAUSE OF THE COVID19 PANDEMIC!!!!! ARE YOU KIDDING ME??? PEOPLE USING THE VIRUS AS EXCUSES FOR THEIR UNPROFESSIONAL DISGUSTING BUSINESS PRACTICE! THIS SHOULD NOT BE ALLOWED!!!!!! AMERICAN FREIGHT IN ROANOKE VIRGINIA! THEY HAVE 1 AND QUARTER STAR!!!!!! SO MANY 1 STAR COMPLAIN WHY HASNT THE Revdex.com DONE ANYTHING TO HOLD THESE PEOPLE ACCOUNTABLE FOR THEIR DISGUSTING BUSINESS PRACTICES TOWARD THE CUSTOMERS?????? WITHOUT CUSTOMERS BIG OR SMALL YOUR BUSINESS CANNOT EXIST!!!! I'VE BUSINESS WITH OTHER FURNITURE STORES AND HAD NO PROBLEM!!!! SHAME ON YOU AMERICAN FREIGHT! YOU DO NOT DELIVER WHAT YOU PROMISE!!! SHAME ON YOU!!!!!!

(Complaint taken over the phone by *** staff, LST, on 03/31/20.)

***
After order was returned Company was to provide a refund of *** within 7-10 days. Consumer never received refund so, on 03/11/20 she contacted Company who confirmed address info and agreed to resend the refund - again, within 7-10 days. To date the refund has not been provided

(Complaint taken over the phone by *** staff, LST, on 03/31/20.)

***
After order was returned Company was to provide a refund of *** within 7-10 days. Consumer never received refund so, on 03/11/20 she contacted Company who confirmed address info and agreed to resend the refund - again, within 7-10 days. To date the refund has not been provided

DO NOT SHOP HERE. Probably the worst shopping experience of my life. I was pressured into buying the overpriced warranty and the furniture.
I asked for the furniture to be put in lay a way and that was ignored, they still tried to deliver the furniture. After scheduling my delivery three weeks in advance they call to tell me my items have been damaged the day of delivery and delivery was made two days late anyways with the wrong items.
The store did not answer or return any of my calls.
Go to a real furniture store, your money is wasted here they don’t care about customers one bit!

DO NOT SHOP HERE. Probably the worst shopping experience of my life. I was pressured into buying the overpriced warranty and the furniture.
I asked for the furniture to be put in lay a way and that was ignored, they still tried to deliver the furniture. After scheduling my delivery three weeks in advance they call to tell me my items have been damaged the day of delivery and delivery was made two days late anyways with the wrong items.
The store did not answer or return any of my calls.
Go to a real furniture store, your money is wasted here they don’t care about customers one bit!