American General Life & Accident Insurance Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I would have preferred that the representative not include details about my previous order (e.gbracelet) as that information does not have any relevance to the current complaint against the company. With regards to the issue about the past due amount in question, I did not receive any correspondence from the company regarding said amount, which could have been resolved at an earlier date. The issue got resolved as soon as it was brought to my attentionAdditionally, I placed the order prior to logging in to my accountTherefore, my being unable to place the order for the sale price doesn't have anything to do with the status of my account at that time as I was only at the stage of placing the item on the cartNevertheless, my intent in filing the complaint was to hold the company accountable for arrangements that they advertise to their consumers (e.gToday's Top Value). Thank you to the Revdex.com for its assistance and mediation

July 11, *** *** *** *** *** Newman, CA 95360- Cr: *** Complaint ID: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the billing issue with your Evine credit cardI
apologize for any inconvenience this has caused During our conversation on July 7, 2017, you confirmed that you did not notice that all the orders that you submitted online during that last years, had been charged to your husband’s credit cardDue to credit card regulations, a credit card company cannot simply transfer a balance from once credit card to another credit card numberI suggested that you call Synchrony to have your husband’s credit card closedI had also recommended to delete your husbands credit card from your online Evine accountIf you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

March 29, *** *** *** *** *** *** Chapin, NC Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com in regards to the delivery claim filed on July 31, 2016, for your 14K Bella Rosa Rica
Rings (order# ***). I apologize for any inconvenience this has causedDuring our conversation on March 28, 2016, I advised you that I had spoken with our Claims Department, who advised that they never received the original Claim Forms that were mailed to you on August 10, 2015. They advised that they spoke to you on December 10, 2015, and made an exception to resend the Claim Forms via mail as well as to your email address. They advised that as of today’s date, your Claim Forms were never received back and therefore, another exception could not be madeIf you have any additional questions, please contact me directly via telephone at *** or *** or via email at *** between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn *** Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on December 7th, you placed XXXXXXXXX for four Marc Jacobs Daisy products
requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

Dear Mr***, We are in receipt of your letter to the Revdex.comIt appears that our previous communication with you did not explain the issue as well as you would have liked When order number *** was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePayThere is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a “What is ValuePay” icon which you can click on for more informationA disclaimer is also listed under “Terms of Use.” If you have any further questions please contact our office at ###-###-#### Sincerely, LO’*** Credit Payment Specialist II

Final Consumer Response /* (2000, 6, 2016/02/08) */
Evine contacted this writer and reported they will refund my money

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the issues with your Handy Can Opener (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on June 30,
2015, after I identified myself, you advised that you did not want to work with anyone at EVINE Live concerning this issue, but wanted to work with the Revdex.comYou then disconnected the call
If you would like further assistance with this issue, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 10, 2015/07/07) */
I have spoken to evine live and we have resolved the problem to my satisfaction thank you so much for your help, this was swift and helpful I am so thankful to you and your staff *** case # ***

Dear *** ***, We have received your complaint from the Revdex.com regarding your order for the Swagway Intelligent Self Balancing Electric Scooter in Red (order# ***)I apologize for any inconvenience this has caused During our conversation on August 2,
I advised you that there is a voluntary recall that is offered directly though SwagwayAt this time you had disclosed to me that you have been unable to reach Swagway concerning the recall informationI offered to send an email to them on your behalf and have someone reach out to youLater that day you called and informed me that you were contacted by Swagway and was informed that a UPS label will be mailed to you to return the SwagwayYou were informed the standard turnaround time is up to around 4-weeks to receive return label with instructionsAnd up to around 8-weeks to get the unit back after it is receivedYou had asked if there is any way to expedite this timeUnfortunately there is no way to expedite the turnaround timeHowever, for customers who opt for the $credit towards the newest Swagway, it would only take a few days to processBoth of these options are availableIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

Initial Business Response /* (1000, 5, 2015/11/02) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the return of a World Tech Toys drone (order # XXXXXXXXX)I apologize for any inconvenience this has caused
On October 29, 2015, our Customer
Service supervisor, Martha, contacted you in regard to this matterMartha has authorized the late return of this order, and emailed you a UPS label (***) to use for the returnA refund will be processed upon receipt of the return
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
They have sent me a return label and I returned it yesterdayI am still waiting to get a working drone from them
*** ***
Final Business Response /* (4000, 9, 2015/11/11) */
Dear *** ***,
We have received further correspondence regarding your complain from the Revdex.com
A return was processed on order # *** on November 4, You should be able to verify this with your original payment method (Visa ***)If you would like to reorder this item, EVINE Live would be glad to match the original price and payment terms
If you would like to discuss this matter further, please contact me directly via telephone at *** or *** or via email at [email protected] between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Office of the President
EVINE Live
CC: Revdex.com
Final Consumer Response /* (2000, 11, 2015/11/13) */
Its resolved thank you
*** ***

Initial Business Response /* (1000, 5, 2015/12/14) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on December 10th, you placed XXXXXXXXX for an Orbit self-balancing hover
board requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

Initial Business Response /* (1000, 9, 2015/11/06) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your experience with the late delivery of your television (order#XXXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on November 4, 2015, I had advised you that after researching your order, it was found that that due to an unforeseen issue the television was not picked up by the carrierAnother television has since been shipped under the same tracking information (AIT tracking XXXXXXXX)As a courtesy, I offered you a refund of your original shipping and handling charge of $29.99, which you accepted
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 11, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The tv has not arrived as of 11/9/I do accept the refund and what they did on their partWill not be satisfied until the product I ordered has been delivered

Dear Mr***, This letter is in response to your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked. You had stated that EVINE Live pulls credit on every single purchase each dayWe pull credit periodically as warranted by your account balanceEVINE Live is extending you credit because we ship merchandise to you before full payment is receivedWe are not notified in advance which order will prompt a credit evaluationWe have several disclaimers on our website www.evine.com and on our programmingSincerely, K*** Credit Payments Lead CC: Revdex.com *** ** *** ***

September 20, *** *** *** *** *** Coatesville, PA 19320- Cr: *** Complaint ID: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the return of the Gem Insider
Sterling Silver Turquoise &Multi Color Topaz Double Halo Ring-SWISS BLUE TOPAZ-(order#***)I apologize for any inconvenience this has caused During our conversation on September 15, 2017, we discussed Evine’s return policyI advised you that a full refund was processed on September 15, The refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing time and billing cycleIf you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

Dear *** ***, We have received your complaint from the Revdex.com concerning your Invicta watch purchase (order# ***). I apologize for any inconvenience this has caused You initially called us on January 5th, 2017, to report that you never received
your watches. We notified our Claims team who started the investigationUpon investigating we found that the order was lost in transitPer the tracking it shows that the items left our warehouse but there wasn’t any further tracking information until January 9th when it started tracking againIt was due to this information that we were able to refund the orderWe are very sorry for any frustrations that this has caused If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Lisa *** Senior Supervisor Executive Resolution Office Evine CC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As long as they keep there word I am ok

Initial Business Response /* (1000, 5, 2015/12/01) */
Dear Mr***,
This letter is in response to your recent Revdex.com inquiryEVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on November 9th, you
placed XXXXXXXXX for a Cook's Companion qt 1000W Color Ceramic 11-in-Digital Pressure Cooker requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Evine is not allowed to conduct a HARD PULL on my credit without my permissionI was not applying for a credit card, and if you talk with the credit bureau'sagencies cannot conduct a HARD PULL (which is on your credit history for a min of years) without the consumer's permissionIn addition, what is the purpose of flex pay, if they use the same credit inquiry as thought I was applying for a credit cardGIVE ME THE CREDIT CARDEvine Live could have done a "Soft Pull" which does not have a negative affect on my credit, but to do a HARD PULL and negatively affect my credit for a NON CREDIT CARD flex pay is unethicalIF THEY ARE DOING HARD PULLS ON CONSUMERS CREDIT THEN GIVE THE CONSUMER A CREDIT CARDTHE WHOLE IDEA BEHIND FLEX PAY IS TO AVOID OVEREXTENDING WITH CREDIT CARD DEBTI HAVE CONTACTED OUT LOCAL CONSUMER ADVOCATE AND HE IS INTERETED IN THE UNETHICAL DEALINGS EVINE LIVE IS DOING!!!! IF YOU LOOK UNDER THE CONSUMER AFFAIRS COMPLAINTES AGAINST EVINE LIVE, OTHER PEOPLE ARE ANGRY BECAUSE THEY TO HAVE HAD THEIR CREDIT COMPERMISED FROM EVINE LIVE
Final Business Response /* (4000, 9, 2015/12/15) */
Dear Mr***,
We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked
When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayThere is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

March 10, 2017 *** *** *** *** ** Fayetteville, NC Cr: *** Case#: *** Dear *** ***, We have received further correspondence from the Revdex.com regarding the return of your necklace (order# ***). I apologize for any inconvenience this has caused. On March 9, 2017, I replied to your email and requested that you contact me at your earliest convenience, so that I may assist in the best way possible. As of March 10, 2017, I have not yet received a response. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 8am-4:30pm CST, Monday through Friday Thank you for your understanding and cooperation. Sincerely, LeShonn ***Executive Resolution OfficeEvine CC: Revdex.com

I am rejecting this response because:
I believe that your company should work with the customer and not against To have you tell me that there is no purpose to send you pictures of the watch; that it will not make a difference, just shows to me exactly what your company is about The aggravation that this has caused me is not acceptable I want people to know exactly what your company is about and what you stand for I understand that there will not be a resolution to this, but people need to know about your company

I am rejecting this response because:
The adjustments to my account discussed have not appeared on my credit cardUntil I see those actual adjustments and not attempts by Evine to pass off a discount on a future purchase I will not consider this complaint adequately addressed

July 13, *** *** *** *** *** *** ** Brooklyn, NY 11218- Cr: *** Case#: *** Dear *** ***, We have received further correspondence from the Revdex.com regarding removing your credit card from your account. I apologize for any inconvenience this has caused Per our discussion on July 10th 2017, the amount of $shows as one pending authorization and one charge on the statement you provided. Please review with your bank for further information on how they handle authorizations. The double authorization Evine did locate were caused from a technical issue when the customer requests to pay the payment at the same time the system automatically deducts the payments in the day they are due. The credit card on file cannot be removed until all remaining value payments have been paid. Once the payments are completed I would be happy to assist you in removing the card from the account If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office Evine CC: Revdex.com *** ** *** ***