American General Life & Accident Insurance Co

Dear *** ***, We have received your complaint from the Revdex.com regarding a purchase that you attempted to make for the Swagtron Hands-Free Smart Board w/ Lithium Ion Battery & WarrantyI apologize for any inconvenience this has caused During our conversation
on October 25, I advised you that there was a past due payment for the Artisan Silver by Samuel B6.5" x 7mm Gemstone Hinged Bangle Bracelet that you placed with us on May 10, Since your account was past due this would have prevented any future orders from processing with EvineWe confirmed that after we collected the final payment for this item I would contact our credit department to clear your account, so we could place new order for the SwagtronAt this time I can confirm that your account is current and eligible to place orders, however I have not been able to reach you to offer additional assistance. If you would like to discuss this further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear *** ***,
We have received your complaint from the Revdex.com in regards to receiving the wrong TV (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on October 20, 2015, I
advised you that a full refund was processed on October to your Visa credit card (ending in 4252)I also advised you that if you would like assistance in reordering the item, or a similar item, that I would gladly work with you
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

January 13, 2018 *** *** *** ** Clayton, NC 27520 Cr: *** Case #: ***Dear *** ***, We have received your complaint from the Revdex.com regarding your returnsI apologize for any inconvenience this has caused. During our
discussion January 8, 2018, we discussed Evine’s return policySince you stated that we refunded your return incorrectly; I had requested that you provide me the return tracking informationAfter receiving this information, I initiated an investigation with the warehouse concerning the incorrect returnDuring my follcall to you on January 11, 2018, you stated that you sent another pair of earrings back (the Extra Large Yellow Gold ord# ***) with our SmartLabelYou also requested another label to send back the Small Gold Earrings (ord#***)I have emailed a prepaid UPS call tag to ***@aol.com to return your itemPlease print the label, attach it to the return package, and bring the item to a UPS locationOnce your items are received we will issue a refund to the credit card that you used for the order. We also discussed an issue with your return showing up duplicated in your online account, which I advised you I would research further. If you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.Thank you for your understanding and cooperation. Sincerely, Bridget *** Executive Resolution Office Evine Cc: Revdex.com

Initial Business Response /* (1000, 5, 2015/09/14) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding an order for a Simmons mattress set (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
September 11, I advised you that though we were notified by Simmons that your return would be processed on July 13, 2015, it was not actually processed until September 9,
I have confirmed with our credit department that we did not report any past due payments to your credit history
As discussed, I have included a separate letter of apology for the experience that you have had
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
she did not inform me that the return was to be processed on July and that it was processed on Septit was only due to the fact that I notified Revdex.comin addition I did receive 0r more call a day for over two months and was told by them that I was referred to a credit agency for collectionsI have not received a letter of apology as of yet from them but will inform you when I doI checked today and the money owed me was credited back to my account on 9/14/I think the company was only responsive because the Revdex.com got involvedthey never responded to me no matter how many calls and emails I sentif I had not done my own investigation and actually found the item I would still be here being stressed by themi think they treated me appallingly
Final Consumer Response /* (2000, 9, 2015/09/16) */

Initial Business Response /* (4000, 17, 2015/04/16) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your orders for the One World Orange-Multi Maxi dress (XXXXXXXXX) and the OSO Casuals Denim Skirt (XXXXXXXXX)I apologize for any inconvenience
this has caused
On April 9, 2015, I left you a voicemail with my contact informationI apologize if you did not receive this messageDuring our conversation on April 10, 2015, you advised me that you contacted our customer service department on April 4, 2015, stating that you had not received order XXXXXXXXXWhen a customer claims to have not received an order, but the package shows that it was delivered, our process is to forward the information to our Claims Department for investigationI advised you that according to our records, you contacted customer service on April 6, 2015, stating that the package was left hanging on your doorknobI advised you that since you notified us that you did receive your order, the investigation was cancelled
In regards to order XXXXXXXXX, you stated that once you received order XXXXXXXXX, you contacted customer service to request cancellation, but were told it could not be cancelled as it was in processI advised you that had been provided correct information by customer service when you were advised that the order could not be cancelledYou voiced your concern about having to pay $for return postage when this order was returnedI advised you that our policy was to have you fax or mail the return postage receipt for reimbursementAt this point you disconnected the call
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 19, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
April 16,
Regarding the first order I wanted an investigation because I wanted to know who this order was actually delivered to who "illegally opened" my mail, I was told by Evine that they discontinued the investigation
I received refund for the first order of $so as far as that goes I have been satisfiedI was upset to have to pay $postage to return this order since they enclosed a return label that "Required Postage"When I presented this to the Postal Clerk they demanded payment on postageAll companies include a Return paid postage labelIt was reasonable to expect Evine to have done the same, but they did not
At this time I want the refund for my last order of $which they have not credited to my accountI have a notification from USPS stating that they received it at their return center:
***@usps.com
***@nyc.rr.com
Subject: USPS Shipment Info for XXXXXXXXXXXXXXXXXXXXXX
Priority: Date: Thursday, April 16, XXXX X:XX PM Size: KB
Attachments:
This is a post-only messagePlease do not respond
*** *** has requested that you receive a USPS TrackingTM update, as shown below
USPS TrackingTM e-mail update information provided by the U.SPostal Service
Label Number: XXXXXXXXXXXXXXXXXXXXXX
On Time
Expected Delivery Date: April 17,
Service Type: USPS TrackingTM
Shipment Activity Location Date & Time
Arrived at Post Office BOWLING GREEN, KY XXXXX April 16, 11:am
Arrived at USPS Origin Facility MEMPHIS, TN XXXXX April 15, 6:pm
Arrived at USPS Facility JERSEY CITY, NJ XXXXX April 14, 7:pm
Departed Post Office NEW YORK, NY XXXXX April 14, 5:pm
Acceptance NEW YORK, NY XXXXX April 14, 9:am
Reminder: USPS TrackingTM by email
Date of email request: April 16,
Future activity will continue to be emailed for up to weeks from the Date of Request shown aboveIf you need to initiate the USPS TrackingTM by email process again at the end of the weeks, please do so at the USPS TrackingTM web site at http://www.usps.com/shipping/trackandconfirm.htm
Results provided by the U.SPostal Service
I can't consider this case closed until they return to me my refund for the last order which was returned to them today 4/as you can see from the above statement from US Postal Service
In Conclusion when I spoke to Mr*** he was rude and extremely disrespectfulHe didn't allow me to speak, he continued to interrupt and yell over meHis attitude was not in line of someone who wanted to get to the bottom of my complaintI found his behavior very "unprofessional" and couldn't tolerate his attitude for more then minutes before I ended the conversation by hanging up
Ms*** did not advise me of faxing the receipt, that was suggested by *** as you can see in the email I included in this complaintSince I had already spent $for the postage and was told that faxing I would be charged $for the first page and $for additional pages I told *** I am not willing to do that
As I stated and Mr*** is very aware I hung up on him because of his attitude and his disrespectful behaviorI don't tolerate disrespect fro anyone
I don't agree with all that Mr*** has stated aboveHe seems to clearly be lying about various issuesAnother issue he seems to be foggy on was the $postageI never asked for it back, as I stated to your customer service people I never received a "return paid postage" from Evine which is the customary steps companies take for customers to return their itemsI said the $would be aspirin fee to resolve this nightmare and the harassment I experienced from Evine
To reiterate the action I need now is to be refunded for my last order of $since I have proof that they received it as you can see above
This company has been a "nightmare" and I am ready for this nightmare to end with my refund so I can move on to companies who are more Customer FriendlyThat's all
Final Business Response /* (1000, 26, 2015/04/29) */
Dear *** ***,
We have received further correspondence regarding your complaintI apologize for any inconvenience this has caused
In regards to order XXXXXXXXX, the delivery investigation was cancelled because you reported to EVINE Live that you had received your package with the item insideIf you think that someone has opened your mail without your permission, please contact the post office or your local police department
In your most recent correspondence, you stated that you were waiting to be refunded $for your most recent order, which you returnedOrder XXXXXXXXX was credited back to your Visa (ending in 4885) on April 24, in the full amount of $
If you wish to be reimbursed for return postage, please mail or fax me a copy of your paid receipt XXX-XXX-XXXX
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/03/01) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding trying to obtain parts for your pressure cooker (order # XXXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on February 26, 2016, I advised you that I would be happy to contact the manufacturer on your behalf to attempt to get these parts, or since you had contacted EVINE Live within the return timeframe, I would honor a late returnYou chose to accept a late return, and I emailed you a UPS return label (***) and extended your return date to March 11, EVINE Live will process a return upon receipt of your item
If you have further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

November 14, *** *** *** *** *** Felton, DE 19943- Cr: *** Complaint ID: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the VIZIO 24" 1080p Smart LED TV
w/ Bui- Refurbished (order#***)I apologize for any inconvenience this has caused I have attempted to contact you several times without success in hopes to resolve this issue via phone and emailWhile reviewing the order a refund has processed on November 9, in the amount of $This refund should appear back to your original method of payment within 1-business daysThis timeframe depends on your financial institutions processing timeIf you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

Dear *** ***,
We have received your complaint from the Revdex.com regarding your claim of non-receipt of packages from an order placed on January 4, (order # ***)I apologize for any inconvenience this has caused
You contacted EVINE Live on March 5, to report
that you had not received packages from you order, and claims were openedAs part of the claims process, claim forms were sent to your email address on March 10, Our records indicate that you contacted EVINE Live on April 9, to report that you had not received these forms, and on April 10, 2015, new forms were mailed to you, but they were not received backYou have not contacted EVINE Live regarding this matter since April 9,
We apologize, but too much time has elapsed for EVINE Live to pursue a claim on these packages, and we are unable to assist you furtherIf you have questions, please contact our Claims team at ***
If you would like to discuss this matter further, please contact me directly via telephone at *** or *** or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding your order for the Fair Child Knit Velour Elastic Waist Tapered Leg Jogger Pants and Fair Child Faux Fur Elbow Sleeved Two-Pocket Topper Jacket (order# ***). I apologize for any
inconvenience this has caused During our phone conversation November 15, we discussed our policy in regards to orders that are sent to an incorrect addressI advised you that I was issuing a refund for the order in question (#***). Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online ordersI also suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed If you had any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding your order for the RCA 65" 4K UltraHD 120Hz LED TV w/ Two-Year Warranty, Roku Streaming & Four HDMI Ports (order# ***). I apologize for any inconvenience this has caused During
our conversation September 15, I advised to you that I would reach out to warranty department on your behalf to see what can be doneI have received an email from manufacture that they would reach out to you to schedule a servicing of your TVOn September 22, I left you a voicemail asking you to contact me if you had not heard from the warranty departmentI will be happy to further assist if still neededOnce again I apologize for the error and the frustrations that has occurred If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding your order for the iLive Set of Two Around-the-Neck Bluetooth Wireless In-Ear Headphones (order#***). I apologize for any inconvenience this has caused During your conversation on
October 14, with Diana here at Evine you requested confirmation that a refund in the amount of $was processedThis was confirmed and advised that you should have this refund in to business daysThis time frame depends on your financial institutions processing time If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

May 16, *** *** *** *** *** ** Las Vegas, NV Cr: *** Case#: *** Dear *** ***, We have received further correspondence from the Revdex.com regarding the missing items from orders *** and ***. I apologize for any inconvenience this has caused Per our conversation on May 1, 2017, I advised you that your experience with the customer service reps would be addressed internally. I also advised you that you would need to follow the Claims process and that I would not be able to override any decision that they would make If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

March 20, *** *** *** *** ** Downey, CA Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the return of orders *** and ***. I
apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

I am rejecting this response because:I emailed this lady Bridget about five times afterwards and they also took more money out of my account, the reason I ended the phone call was because she began raising her voice to me and asking me what I would do and her position being that I work in customer service as well and when I told her what I would do she begin telling me that most people change their address is prior two finishing their order especially when their account was created priorI informed her that I did so as checking out and for whatever reason that it didn't take that is an IT issue to look into as I would not order something to an address that I have not been at Nor would I order from an old account without updating my addressShe was becoming very rude and not listening at all to me and proceeded to take more money out my account and is telling me that their company is at a loss not meThe only resolution that I want reached is the money refunded to me and the value pays to stopThank you for your time

May 10, Tammy ***
*** * ***
*** ** *** Cr: *** Complaint ID: *** Dear Tammy ***, We have received your complaint from the Revdex.com regarding the return of the Fair Child Knit & Mesh Sequined Front Side
Zip Pencil Skirt (order# ***)I apologize for any inconvenience this has caused I have attempted to reach you via phone to no availHowever, you did email me on May 4, 2017, requesting that we resolve this matter via emailIn my reply to you on May 8, 2017, I advised that with your specific complaint you would need to call our officeAs of May 10, 2017, I have not heard from you If you would like to discuss this matter further, please contact me directly via telephone at *** or *** or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

Initial Business Response /* (1000, 5, 2016/01/25) */
Dear Mr***,
Evine Live, formerly ShopHQ, would like to thank you for taking the time to share your concerns with us regarding your account
Our records indicate that on September 22nd, you placed order number XXXXXXXX for a
INVICTA MEN'S OCEAN BARON PRO DIVER QUARTZ CHRONO PU STRAP WATCH W/ DC GUNMETAL SIZE: MEN'S requesting a payment plan of six monthly paymentsEvine Live does not request Social security numbers for any reasonWhen placing an order we require your name, billing and shipping address along with your method of payment
Our records show on October 25th, the 2nd installment became dueYour credit card declined the transactionWithout a different method of payment our Reauthorization department had been trying to reach you as only the first two installment had been madeAfter months, this information had been sold to our debt buyerThey are now handling your accountPlease contact Oliphant Financial at X-XXX-XXX-XXXX
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2016/03/15) */
Dear Mr***,
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on March 6, you placed XXXXXXXXX for a Boost Mobile LG Stylo w/ Car Charger, App Pack and Headset requesting a payment
plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2016/03/03) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding delivery of your recent order of a Vizio television (order # XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to
reach you by telephone to no avail
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not assisted me with my issue so I can't agree that we are done hereI have left messages for them as well to call me back but they have not
Final Business Response /* (4000, 9, 2016/03/08) */
Dear *** ***,
We have received further correspondence regarding your from the Revdex.comI apologize for any inconvenience this has caused
During our conversation on March 8, 2016, I advised you that a return was processed on your order, and that you should see a refund post to your EVINE Live credit card within the next couple of business daysI further advised you that should you choose to reorder the television, I would be have to place the order for you and waive the shipping and handling charge
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have not received the refund as of 1/18/

Dear Ms***: Evine is in receipt of your letter regarding concerns you had on your account. We apologize for the cancellation of your recent orderAfter reviewing your accounts, we have found your account links by name, address and phone number to an account that we
have taken a financial loss on using value pay. Due to this information, we are unable to place orders until this balance has been paid in fullOnce this is complete we can have your account reopened for new orders When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers In addition, we did send an authorization reversal request to PayPal on February 28, to release the funds back to your accountIt is up to PayPal to ensure that these funds are released promptly if the merchant does not present the charge If you have any further questions or concerns, please contact our Credit/Fraud Department at ###-###-#### Sincerely, K*** Senior Credit Payment Specialist