American General Life & Accident Insurance Co

May 30, *** *** *** *** ** Selingsgrove, PA Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the Pamela McCoy Leather Jacket. I apologize for
any inconvenience this has caused During our conversation on May 23, 2017, I asked that you email me pictures so that we could determine which jacket you may have received. On May 25, 2017, I contacted you and advised you that if you would like to return the jacket, a late return would be extended If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding your request to return order # ***. I apologize for any inconvenience this has causedDuring our conversation on April 6, 2016, I advised you that this order was placed on December 16,
2016, and was covered by our extended holiday return policy, and that we would have needed to receive it in our returns department by January 31, 2016. You claimed that you had contacted EVINE within this return period, and that our agent directed you to the manufacturer’s warranty rather than providing return instructions. I advised you that we do not have any notes to this extent, and I was unable to find recorded calls within the return timeframeI advised you that we would have to ask that you work within the terms of Invicta’s warranty, and that I would request that a representative from Invicta contact you to initiate a warranty claimIf you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Douglas *** Executive Resolution Office EVINE Live CC: Revdex.com

Dear Ms***: We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked. Synchrony Bank is the issuing bank of the EVINE credit cardThey did not approve the ValuePay charges on your ordersThe reason they denied the charges is a private matter between you and Synchrony BankEVINE has no access to any of Synchrony Bank’s account informationThe only reason provided to us is Do Not Honor Please contact Synchrony Bank at ###-###-####They will provide more details as to why Evine was unable to bill the card back in July Sincerely, K*** Senior Credit Payment Specialist

I am rejecting this response because: the terms of the value pay where not stated to me verbally over the phonePull the phone conversations since everything is recordedWho in their right mind would want their credit run twice? I buy from QVC all the time and use value pay which is the same concept as easy pay and they never run my credit!

I am rejecting this response because:
response to ID *** Tammy *** Please review the attached:Page * shows my response to Evine’s email from Bridget who expressed her upset with me because I did not answer the calls she made to me while I was at workI requested corresponding in writingPage shows her refusal to do soPage is my original order with a color photo of the item I orderedPage is a color photo of the item I receivedPage is my written request that I would not authorize further payments on an item I had not receivedI sent the contact request on May * and still have not received a responsePage shows the amount paid top date and that Evine continued to deduct a payment from my account on 5/ As of today, Evine owes me $After 6/4, if they continue to charge me for the item I did not receive, they will owe me the full $I am requesting a full refund including shipping as I should not be responsible for shipping charges of an incorrect item

Dear *** ***, We have received your complaint from the Revdex.com regarding the replacement of your Simmons Beautysleep Mattress (order# ***). I apologize for any inconvenience this has causedDuring our conversation on March 28, 2016, I advised you that Simmons
advised that they would replace your mattress set. On March 31, 2016, I contacted you and advised that your replacement mattress was scheduled to ship on April 4, 2016. I advised you to let me know if you did not receive a call from the delivery company by April 6, If you have any additional questions, please contact me directly via telephone at *** or *** or via email at *** between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn *** Executive Resolution Office EVINE Live CC: Revdex.com Tell us why here

Dear Mr***, Evine is in receipt of your letter to the Revdex.com Our records indicate that on August 5, you placed order number *** for two Asus 14" Notebook Bundles requesting a payment plan of six monthly payments on eachBy requesting the
ValuePay option you are agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usYou were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at ###-###-#### Sincerely, ** *** Credit Payment Specialist

Initial Business Response /* (1000, 5, 2016/02/15) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your Lapis, London Blue Topaz & Sapphire Elongated Ring (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on February 10, 2016, I advised you that our Claims Department mailed forms to you on February 8, I advised you that you would be required to fill out the forms and send them back to our Claims Department, so that they may complete their investigation and issue a refund
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the form and sent it back on 2/13/so yes I did receive and sent form back also returned a turquoise ring I will be expecting my refund on both thanks I have been patient

Dear Mr*** ***, EVINE is in receipt of your letter regarding concerns you have on your account. Our records indicate that on December 21, you placed order number *** for a Titan Channel Remote Control HelicopterThis order was placed on your
Visa card ending ***Unfortunalty this card declined the charge for the fourth installment which was due on March 20, Our Reauthorization and Collections Department mailed letters to you on March 28, and April 22, They tried to contact you numerous times via phone from March 30, thru July 2, including a message left on your voicemail on April 14, at the phone number on file The balance that you owe is $To bring your account current please contact *** Financial at ###-###-#### If you have any further questions please contact our office at ###-###-#### Sincerely, K*** Senior Credit Payment Specialist CC: Revdex.com

Final Consumer Response /* (2000, 5, 2015/11/02) */
this case you kindly consider closing it since I have a settlement

May 30, *** J *** *** ** *** *** ** Homestead, FL Cr: *** Complaint ID: *** Dear *** J ***, We have received your complaint from the Revdex.com regarding the ROBOR Smart-C Self-Balancing Hoverboard w/Lithium Ion Battery & Warranty and the Timex Women's Easy Reader Quartz Two-tone Stainless Steel Bracelet Watch (order#***)I apologize for any inconvenience this has caused Our claims department indicated that the forms they received from you are not legiblePlease proceed with the Loss Prevention claim processIf you have questions you may contact our Loss Prevention directly at ###-###-#### If you have additional information, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine

Dear *** N ***, We have received your complaint from the Revdex.com regarding the payment terms for the Simmons BeautySleep Hedgerow Mattress Set (order# ***). I apologize for any inconvenience this has caused During our conversation on August 30,
2016, I advised you that your account has been restricted from the value pay option and all orders would have to be placed as pay in full. I advised you that per your request, the order for the Simmons mattress set was able to be cancelled and that you would not be charged I also advised you that we were not able to cancel the order for the mattress topper, however I would assist with the return should you decide to return it If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

I am rejecting this response because:this issue have been going on since January when I provided the tracking number, I was first told that there was a storm in California and that's why the package was taking so long and the number I provided the Representitive told me this on many occassion, because eveytime I called I gave the number provided and on one occassion I was told the package was tracked to a warehouse in california, I told the represetntive if the label I received was a legit one because it did seems off to me and I made copies due to that reason I asked her if I can send a copy of the mailing return address and I was told it doesnt matter and I should wait and call back to followupits seems like ive getting the run around from and the attitudes wasnt very pleasingits very frustration now I have to pay for something I no longer have in my possessiontoday I spoke to another representitive and asked for the original tracking number I provided numerous time I was told they no longer have that its just notes they have its strange that all of a sudden they no longer have the original tracking since this is the same number I provided I went to the post office and used this tracking number and was told this number is either not valid anymore or I may be off by a digit.at least I got more assistance from them thatn ive been getting from evine,I will end this by saying I will no longer use or recommend evine to anyone since this is not the first time ive had problems with themi no longer have the copy of my receipt but I do have my bank card statement from when idid my transaction on sending back the package

Initial Business Response /* (1000, 5, 2016/01/29) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the Apple iPhone 6S (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on January 27,
we discussed this matterYou advised me that when your daughter received this package it had the appearance of being tampered withAt that time I had advised you that we would have to follow EVINE Live's claim policyWe have emailed you claim forms that need to be signed and notarizedOnce these forms are received back a full refund will be issuedIf you have questions regarding these forms, please call our Claims Department at X-XXX-XXX-XXXX
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The customer service lady seems to me that she is trying to help me with this issue, finally after a few months someone from that company really cares about this issue
Final Consumer Response /* (3000, 17, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why its the purpose of ruin my credit with a collection agency if this matter was cause by your company
Final Business Response /* (1000, 15, 2016/02/18) */
Dear *** ***,
I am writing to you today regarding your initial complaint dated January 27, regarding the Apple iPhone 6S (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our previous conversation I did advise you that you will need to fill out the claims forms in order for us to refund your accountWhile this matter is under investigation, ValuePay's are are still due on their scheduled datesIf EVINE Live is unable to charge your credit card for these payments, it may result in collection activityAs of February 16, we had not received the claim forms back from youOnce these forms are received a full refund will be issuedIf you have questions regarding these forms, please call our Claims Department at X-XXX-XXX-XXXX
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution ***
EVINE Live
CC: Revdex.com

September 20, Mr*** D *** *** *** *** Rockmart, GA Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the Squaretrade Protection Plan for your
Nexbit Robin Android phone (order# ***). I apologize for any inconvenience this has caused During our conversation on September 12, 2017, I advised you that I would send the information that Squaretrade stated they were missing so that they would be able to assist. On September 20, 2017, I left you a voice message advising that Squaretrade had advised you on September 13, 2017, that your warranty claim had been approved and would be processed If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding three separate ordersThe first order was the Consult Beaute Regenerol Cream, Concentrate & Exfoliating Facial Discs Trio (order# ***)The second for Consult Beaute Caps for Skin, Hair
& Nails (order# ***)And the third for the Consult Beaute Volumizing Neck Cream (order# ***). I apologize for any inconvenience this has caused During our conversation on July 25, we discussed that your account is no longer eligible for ValuePays and the orders were processed as payment in fullI advised that return time frames are generally processed to business daysI stated that I will keep track of this return to ensure that a full refund is processed to credit card of file for these ordersIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

Dear Ms***, EVINE Live is in receipt of your letter regarding concerns you have on your account. Our records indicate on July 10, your ValuePays started declining on your Evine credit cardWe attempted to contact you via letter and via phone within days and
were unsuccessfulYour account is currently in Collections for the amount of You may contact our Collection vendor at ###-###-#### to make payment arrangmentsOnce paid, your account will be re-opened for pay in full orders only Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future If you have any further questions please contact our office at ###-###-#### Sincerely, K*** Senior Credit Payment Specialist

Initial Business Response /* (1000, 5, 2015/09/16) */
Dear Carol ***,
We have received your complaint from the Revdex.com regarding your claim on non-receipt of order XXXXXXXXXI apologize for any inconvenience this has caused
On July 31, 2015, you reported to EVINE Live
that you had not received your package, though the UPS tracking number (1Z78FWXXXXXXXXXXXX) showed as delivered on July 30, A delivery claim was initiated, and claim forms were emailed to you on August 10, These forms were not returned to EVINE Live and the claim was subsequently closed
After receiving your complaint, EVINE Live reopened your claim and new claim forms were both mailed and emailed to youOn September 14, you emailed EVINE Live to notify us that your package had arrivedAs you have notified EVINE Live that you have received the package, your claim has again been closed
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Executive Resolution ***
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response as far as that the package was deliveredHowever, I am not happy the way they handled thisThis company has not made any attempt to personally contact me by telephone, and did not even bother to contact me acknowledging the email I sent them saying the package had arrivedYes, arrived weeks after it was supposedly deliveredSo now in the event the item is defective it has gone beyond the return periodI will not be satisfied with the complaint until Evine PERSONALLY contacts me by phone and by email to allow days from Sept to return the item in the event it is defectiveAnd an apology by telephone on how they handled this issue
Final Business Response /* (1000, 21, 2015/11/03) */
Dear Carol ***,
We have received your further correspondence from the Revdex.com regarding claim order XXXXXXXXXI apologize for any inconvenience this has caused
In your most recent correspondence, you state that you refused one of the packages from your order (UPS tracking ***)This package shows delivered on July 8, 2015, and refused on September 3, EVINE Live has a 30-day return policy, and cannot accept returns outside of this timeframe, and the package was sent back to you via UPS tracking number ***You refused this package, and it was received at EVINE Live on October 26,
As you have refused this package, a letter was sent to you asking you to claim your merchandise within daysPlease contact EVINE Live at your earliest convenience to arrange for your merchandise to be returned to you
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear Mr***, Evine is in receipt of your letter to the Revdex.com Our records indicate that on January 29, you placed order number *** for a Video Doorbell requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are
agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at ###-###-#### Sincerely, L*** Senior Credit Payment Specialist

Initial Business Response /* (1000, 5, 2015/12/04) */
Dear Mr***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on November 30th, you placed XXXXXXXXX for a Stuhrling Original Men's Legacy
Automatic Skeleton Dial Leather Strap Watch & a Movado Men's Museum Swiss Made Quartz Chronograph Rubber Strap Watch requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II