American General Life & Accident Insurance Co

see attached

Dear [redacted],   We have received your complaint from the Revdex.com regarding the return of your order for a Samsung KS8000 Smart 4K SUHD TV Bundle with 6-ft HDMI Cable (order # [redacted]).  I apologize for any inconvenience this has caused.   During our...

conversation on June 24, 2016, I advised you that I had verified that the television was picked up, and a return was processed on June 23, 2016.  I apologize for any difficulty that you experienced with trying to return this television.  We will be reviewing this matter internally to identify any opportunities to improve this process.   If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,       Lisa [redacted] Senior Supervisor of Executive Resolution EVINE Live   CC: Revdex.com

May 18, 2017   [redacted] Hazard, Ky 41701-1804   Cr:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding your recent experience and incorrect information regarding your ValuePays, I apologize...

for any inconvenience this has caused.   In reviewing your account, there was an error made with updating the method of payment on your ValuePays.  The payments for order [redacted] were not properly updated to reflect the correct method of payment causing the payment to go past due.  I apologize for any confusion or misinformation that occurred when you contacted up to clarify the situation.  We appreciate your feedback and the opportunity to improve the level of service we provide.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]@evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday.   Thank you for your understanding.   Sincerely,   Diana [redacted] Executive Resolution Office Evine

I am rejecting this response because:When I received the order  I checked online and it showed the two tone watch. After my complaint(day later) the order showed the gold tone watch. I ended the call with Evine, because basically they call me a liar.They told me they can not change orders in there system, but that is not true. Over the years I ordered about 30 watches from Evine (and former shopHQ and shopNBC) and NEVER did I get a wrong watch. Ever since Evine took over, the delivery sucks and now they want to blame me for  their mistake. Not even a idea to solve the problem customer friendly. I think it is time to have my lawyer look into this.After checking online for customer complaints and ongoing lawsuits against Evine, (and there is tons of complaints against these people) I think, there is a fair chance in court.

I am rejecting this response because: I was away for Thanksgiving & just returned yesterday.  I have e-mailed Diana asking her how she wishes to resolve this matter.  I teach during the day and it is almost impossible to accept a call out of the blue, or make a personal call during my working hours.  I am sure Diana is able to respond via e-mail and not only via the telephone.  I am waiting to hear back as of today.

I am rejecting this response because: Nothing has not been resolved yet.I have not been able to reply nor contact you due to I am recovering from surgery.  I attempted to contact you today but was told that you would be out until Wednesday, I am looking forward to you being able to assist me with this matter along with other items I have returned & have not received my refund and still being charged for.  Thank you [redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am rejecting this response because:
They could of helped they just blame the payment center who has no access to our acct.  All she talked about was her credit rating  and her credit  cards ???  We will never buy from this company .  They broke the law and want to blame everyone else .  Thank you to the Revdex.com  your the best  .

Initial Business Response /* (1000, 5, 2016/03/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the Microsoft [redacted] 365 promotion for the Crystalline Windows Tablet (order# XXXXXXXXX). I apologize for any inconvenience this has...

caused.
During our conversation on March 10, 2016, I advised you that I would research this further and get back to you with an update. On March 15, 2016, I contacted you and confirmed with you that you received a voicemail from a technician requesting that you contact them. You advised me that you would have your husband call them back and that you would keep me updated.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the morning of March 16th, I personally contacted Nuvision wth the number that was left on our voicemail as you said, from the technician, because of the hours my husband could not.
I spoke with a Shannon.
I explained everything once again and filled her in on this case and our issue.
She said that Microsoft 365, 1 year is not included and that I would need to contact Microsoft as the 30 day trial had expired?
At this point I am done dealing with that company and feel like we are just getting a run around when we call them, and they are appeasing Evine, the company selling their product by telling you they will help us.
I left you, LeShonn a message following that conversation with Shannon from Nuvision and what had transpired during that phone call.
We just want to be able to use this product as it was purchased for and sold with.
It's not a bank breaker, the tablet itself cost us $200 from Evine. Microsoft office runs about $100. We just want them to include microsoft 365 or at this point refund/reimburse us $100 which is what it will cost us to get this subscription.
Final Business Response /* (4000, 9, 2016/03/22) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding the Microsoft Office 365 promotion for the Crystalline Windows Tablet (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on March 21, 2016, you confirmed that the vendor advised that they would replace your tablet so that you can obtain the Microsoft Office 365 promotion. I advised you to let me know if you needed any further assistance.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution [redacted]
EVINE Live
CC: Revdex.com

Final Consumer Response /* (2000, 6, 2016/02/24) */
On Monday 2/22/16 Evine Live gave me a call. The representative name was Bridget. She called to confirm if I had contacted Revdex.com then proceeded to tell me she has read the complaint and that the money will be in my bank by Thursday. If the money was...

not in by Thursday she wanted me to call her back. On Tuesday 2/23/16 I checked my bank account and the money was there. Revdex.com made this process very quick and easy, thanks.

May 5, 2017   [redacted] Taunton, MA 02780-3094   Cr:  [redacted] Complaint ID:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding the Gems en Vogue4.40ctwOval &...

Round Multi Color Spinel Cluster Ring  and the Gems en Vogue 1.60ctw Neon Apatite10-Stone Ring (order#[redacted]). I apologize for any inconvenience this has caused.   During our conversation on May 4, 2017 we discussed our policy in regards to orders that are sent to an incorrect address. I advised you that after researching this matter extensively, we were unable to confirm that you updated your address information prior to placing your order ([redacted]).  It is the responsibility of our customer to update their address prior to placing their orders online. Evine does not have control over the shipping address selected for online orders. After I provided you this information you became upset and said that you would follow up with the Revdex.com and disconnected the call.   If you have additional information, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine

August 23, 2017  Ms. [redacted] [redacted]Ardmore, PA 19003-1425  RE: Cr [redacted]        Case Number [redacted]  Dear Ms. [redacted],  EVINE is in receipt of your letter to the Better Business...

Bureau.  Our records indicate that on August 20, 2017 you placed order number [redacted] for a Refurbished Apple Iphone 5S 16GB, requesting a payment plan of six monthly payments on each. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay.  Evine reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.  When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. You were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided.  There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.  If you have any further questions please contact our office at ###-###-####.  Sincerely,    K. [redacted]Credit Payment Lead

I am rejecting this response because:  There was nothing addressing why it took over a month to pick up a dysfunctional TV.  Not a small TV that could sit in the corner, but a 65" TV that takes up quite a bit of space properly packed in a box.  We were told time after time that they would be picking this TV up.  It was the most horrific customer service event I have ever been thru.  I have never been so disappointed in my life with a company.

August 31, 2017   [redacted] Calabash, NC 28467-1947   Cr: [redacted] Case#:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding the Apple iPad that you purchased on May 30th, 2015,...

not working properly.  I apologize for any inconvenience this has caused.   Per our conversation on August 29th 2017 you provided the serial number and model number of the Apple iPad.  With this information, we will continue to work with you to resolve the technical issues you are having.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm CST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Diana [redacted] Executive Resolution Office EVINE Live   CC:  Revdex.com

Initial Business Response /* (1000, 8, 2015/10/19) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the cancellation of your Oso Casuals Fleece Sherpa jacket in red (order XXXXXXXXX) and in grey (order XXXXXXXXX). I apologize for any inconvenience...

this has caused.
I have attempted to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They lie. They have NEVER contacted me via any media whatsoever! I cancelled my account with them because of their incompetent procedures and unfair practices.
Final Business Response /* (4000, 12, 2015/10/27) */
Dear [redacted],
We have received further correspondence from the Revdex.com in regards to your cancelled orders. I apologize for any inconvenience this has caused.
On October 26, 2015, I contacted you via phone and you were unwilling to speak to me about this matter.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding your order for the Lord’s Prayer Cross Pendant (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on September 9, 2016, you...

advised that you had just placed an order for the pendant and wanted it shipped immediately as you needed it for a funeral the following week.  I advised you that we were unable to immediately ship an order that had just been placed and that your estimated delivery date is September 20, 2016.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

May 25, 2017   [redacted] HOUSTON, TX 77095-3684   Cr:  [redacted] Case#: [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding order [redacted] for an Apple® iPhone 7 Plus 4G LTE 128GB Quad-Core...

Unlocked GSM Smartphone w/ Earpod Connection Adapter.  I apologize for any inconvenience this has caused.   I have attempted to reach you via telephone and email to no avail.   If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,   Diana [redacted] Executive Resolution Office EVINE Live   CC:  Revdex.com

I am rejecting this response because:
when I called, I was told that paypal had to release the money.  this isnt true at all.  you placed the hold on the money not paypal.  I was told I had to wait 30 days for paypal to do it.  I dont know why the second order was cancelled.  when I called to ask about the hold, I was also told that the internet cancelled it.  wow.  does anybody in customer service know whats going on???

Dear [redacted],   We have received your complaint from the Revdex.com regarding your $30 credit.  I apologize for any inconvenience this has caused.   During our conversation on February 1, 2017, I apologized that the system offset $18.33, as only $11.67 was...

refunded.  I advised you that I would process the additional $18.33 to your Visa [redacted] and that you should see the funds on your Visa within the next 2-3 business days, depending on your bank.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your Invicta Reserve Women's Bolt watch (order # XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you...

via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com