American Medical Response Inc

April 10, 2018     Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210                 RE:      Ambulance Transport                         Revdex.com Case#:  [redacted]                                                 Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   We have contacted the consumer’s insurance carrier today, call reference #[redacted], and confirmed AMR is a non-participating provider in the area where services were rendered. The insurance carrier processed the claim solely under our Tax Id, and should have considered both the National Provider Identification Number (NPI) and Tax Id concurrently.  As this time, the insurance carrier has agreed to reprocess the claim.  We have the placed the consumer’s account on hold pending further response   Should the consumer have further questions or concerns, I may be contacted directly at (209) 236-8358.     Sincerely,                                   ...⇄         Cecilia J[redacted] Patient Advocate American Medical ResponseTell us why here...

Complaint: [redacted]
I am rejecting this response because:  It has not been 14 days since claim was submitted.   So it is not showing up yet.   Once it shows up and is settled by Aetna I will be happy to revise my response.   But until that happens, I will continue to reject the response to keep the complaint open.   The company has not shown me yet that this can be handled the way it should be so until then...
Sincerely,
[redacted]

November 3, 2017   Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210               RE:      Ambulance Transport ...

                        Revdex.com Case#:  12462117     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   We have thoroughly reviewed the concerns raised by the consumer.  AMR issued a refund to the consumer on October 20, 2017, upon receiving additional payment from the insurance carrier.  The consumer’s request for medical records was processed, and mailed on October 31, 2017.  At this time, the consumer’s account is at a zero balance.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         Blanca [redacted] Patient Advocate American Medical Response

August 29, 2017   [redacted]
[redacted]
[redacted]                     RE:         Ambulance Transport ...

                                Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   Our office has thoroughly researched the consumer’s concerns.  It has been confirmed AMR is a non-participating provider with the consumer’s insurance carrier.  Due to American Medical Response being a non-participating provider with the insurance carrier, the claim was paid based on non-contractual benefits.  Therefore, the consumer is responsible for any unpaid balance.  It is suggested the consumer contact the insurance carrier for an appeal process if he feels that a larger portion of this claim should be covered.   We understand that emergency medical care is a costly and unexpected expense, and should the consumer like to establish payment arrangements or inquire about financial assistance, Customer Service can be reached at [redacted].   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,         [redacted]
[redacted]
[redacted]

April 21, 2016 Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210 RE:         Ambulance Transport                 Revdex.com Case#: [redacted] Dear Better...

Business Bureau: Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response filed a claim with the consumer’s insurance carrier and received payment in the amount of $987.00.  The following month, the remaining balance of $361.88 was paid by the consumer.  On January 26, 2016, our office received notification from the insurance carrier stating they incorrectly processed the claim as an in network provider with American Medical Response, and requested a refund in the amount of $532.50.  Unfortunately, if the insurance carrier is a non-participating provider, the consumer is responsible for any unpaid balance.  At this time, American Medical Response contacted the insurance carrier and confirmed the consumer requested review of the claim for additional payment.  The insurance carrier advised the claim is being reviewed as of April 6, 2016, and can take up to fifteen business days for a final determination.  We have the placed the consumer’s account on hold pending further response. Should the consumer have further questions or concerns, I may be contacted directly at [redacted] Sincerely, Sylvia Dimperio Patient Advocate American Medical Response

Please find our response attached.  Please let me know if you have any further questions.

RE:      Billing Inquiry             Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical...

Response values our customers, and strives to provide quality service.   American Medical Response recognizes the consumer prepaid for services rendered on June 22, 2016.  At this time, payment to the consumer’s account has posted and a paid in full invoice was mailed confirming account is now closed.    We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.    Should the consumer have further questions, I may be contacted directly at ###-###-####.   Sincerely,                                           ...⇄     [redacted] Patient Advocate American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I am pleased that my insurance company finally got the claim from AMR after my many interventions but I will not accept the response of AMR until the claim is finally processed and my obligations are agreed to in writing. Often times claims will have to be resubmitted and I choose not to accept closure until everything is actually done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, no contact information was obtained from me nor any of my family at the time of service. If bills were indeed mailed, they went to a former address or a wrong address. It is imperative that AMR send a bill for the agreed upon amount to my current address, which I hope the Revdex.com will provide them. If, at this point, I should contact [redacted] to provide them my current address please advise. I do hope their response is sincere.Thank you so much, Revdex.com, for helping me with this distressing business.
Sincerely,
[redacted]

September 25, 2017   [redacted]
[redacted]
[redacted]     RE:      Billing Inquiry             Revdex.com Case#:...

[redacted]              Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   Our records indicate that a formal payment arrangement was not established on the account.  Several notices were mailed to the consumer; unfortunately, as no further contact was received, the trip defaulted to collections.  We confirm the consumer’s payments were credited to the balance due.  At this time, we have cancelled the account from collections with no negative impact to the consumer’s credit rating.  Please accept our sincerest apologies for any inconvenience this may have caused.   Should the consumer have further questions or concerns, I may be contacted directly at  [redacted].   Sincerely,       [redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: Part of the statement is not true which states:"Since [redacted] was on redirect, appropriate EMS protocols were followed, and our ambulance crew transported the patient to the closest available facility."The doctor has already contacted [redacted] and my daughter has a room number assigned prior to being picked up by the ambulance.[redacted] is less than a mile form the clinic where my baby was located yet they transported her to [redacted] which is more than 13 miles away and there is NO Pediatric unit in that Hospital which is why my baby has to be on another ambulance to be brought BACK to [redacted]. That was a horrible experience considering that it was in the middle of the night. I do not want that to happen in the future to any patient. I am glad with the response regarding the bills.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was told last week on 2/25/16 that AMR had a conversation with BS regarding this claim and that everything is resolved. I was told that the claim has been sent directly to the BS party Cecilia was talking to and that I could call BS on Monday to find out the resolution. I called BS on 3/2 and 3/4/16 and there is no record of the conversation, no record of the claim being resolved and no receipt of a revised claim from AMR. Until BS receives the revised claim from AMR and is satisfied with the information provided and ready to process the claim, I must reject AMR resolution of this issue. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] is saying that at the date of service there was a contract in place with AMR, my attachment previously provided describes such an agreement and the 8 different representatives that have forwarded this onto the fraud team at [redacted] because they couldn’t get get a straight answer from AMR agree as well.  Until I see correspondence from [redacted] stating differently I will not be accepting this answer.  As it still doesn’t describe why AMR submitted two different claims for two different dates and settled on the date that wasn’t even the date of service.  It still doesn’t describe my previous attachment that shows a clear [redacted] recognized relationship and discounts provided for [redacted] by AMR. AMR continuing to state otherwise without any proof is clearly not acceptable.  Provide the correspondence you had with [redacted] regarding this claim.  Provide information as to why they clearly showed a relationship at that time but you continually deny.  Provide support to your claim as I have done and will continue to do until I hear otherwise.  I will not be satisfied until I get a clear resolution: either [redacted] confirming that there wasn’t a contract and support as to why they processed with one originally and continue to tell me there was one or AMR accepting that there was such a contract in place at the time and recognize that I have paid all that was owed.  One or the other. Sincerely,[redacted]

July 18, 2016  Revdex.com of Denver/Boulder  RE:       Ambulance Transport            Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking the time to...

contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. We have contacted the consumer and confirmed balance will be written off.  We have also requested [redacted] close the account with no negative impact to the consumer’s credit rating.  Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions or concerns, I may be contacted directly at [redacted] Sincerely,    [redacted]Patient Advocate Supervisor American Medical Response

August 29, 2017 [redacted]
[redacted]
[redacted]  RE:      Ambulance Transport            Revdex.com Case#: [redacted]  Dear Better Business...

Bureau: Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. Our office has reviewed the records for the above case.  It has been determined that the consumer was not the individual involved with our crew on May 16, 2017.  The consumer’s information has been removed from our files, and he will no longer be contacted regarding this bill.  We confirm that no credit reporting has occurred.  Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions or concerns, I may be contacted directly at [redacted]. Sincerely,    [redacted]
[redacted]
[redacted]

January 29, 2018   Revdex.com of Denver 3801 E. Florida Avenue, Suite 350                    Denver, CO 80210                                     �...⇄     RE:      Billing Inquiry             Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR has made several attempts to contact the consumer to discuss the concerns raised, but have been unsuccessful.  Should the consumer have further concerns or would like to discuss the matter further, I may be contacted directly at (209) 236-8470.   Sincerely,                                           ...⇄     Blanca M[redacted] Patient Advocate American Medical Response

November 30, 2017   Revdex.com of Denver 3801 E. Florida Avenue, Suite 350                    Denver, CO...

80210                                     �...⇄     RE:      Billing Inquiry             Revdex.com Case#: 12508060     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR initially filed a claim with the consumer’s insurance carrier using a non-contracted code.  It has been determined that the consumer’s insurance is contracted, and adjustment has been applied.  At this time, a refund in the amount of $1,301.99, has been issued to the consumer’s credit card used for payment.  We ask that the consumer allow 3 business days to have the funds reflected.  Please accept our sincerest apology for any inconvenience this may have caused.   Should the consumer have further questions, I may be contacted directly at [redacted].   Sincerely,                                           ...⇄     Barbara [redacted] Patient Advocate American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

March 3, 2016 Revdex.com of Denver/Boulder 3801 E. Florida Ave Ste 350 Denver, CO 80210 RE:      Ambulance Transport             Revdex.com Case#: [redacted] Dear Revdex.com: Thank you for taking...

the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response contacted the consumer’s spouse by phone and discussed the account.  We have confirmed the correct insurance is on file and a claim will be submitted.  At this time, the consumer’s account has been placed on hold pending further response. Should the consumer have further questions, I may be contacted directly at [redacted]. Sincerely, [redacted] Patient Advocate American Medical Response Tell us why here...