American Plumbing Professionals of Southwest Alabama

Complaint: [redacted] I am rejecting this response because: AS of 3/3/I spoke with the representatives at [redacted] and they still in fact show that I was double billed for my cancellation feeThey are re-opening the billing dispute with club and are hoping to hear from club to further resolve the issueAs of this time club has not provided American express with the correct information Sincerely, [redacted]

Hi ***We show that your cancellation fee of $was charged only once We also show that after signing for this charge you disputed the charge with your credit card company This is why your account was placed in collections If you feel you were charged twice please upload that here so that we can verify and correct any discrepancies

Complaint: [redacted] I am rejecting this response because:Please provide documents showing which I signed up forVerbally and contractually I signed up for the $per week plan Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I provided doctors note with the missing contract you guys claimed to not haveThe agreement calls for payments not Again, I want everything refunded, or I will bring this to court for negligence and a class action lawsuit involving other members you scammed money out of with out them knowing Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: although I did not send the letter via certified mail I received a voicemail stating the membership was canceled and that my signed letter was received This same issue happened to a friend that canceled their membership and was still being charged You guys need to teach your employees how to correctly use the computers to cancel out a fulfilled contract Sincerely, [redacted]

When something goes on freeze it doesnt cancel out the payments it only delays them This agreement called for a total of seven payments to be made before it went on a month to month basis She had originally made payments and we have refunded four of those so technically only six were recorded The personal training agreement has been completely canceled as of June 17th

Complaint: [redacted] I am rejecting this response because:Club is not providing you with accurate informationI am happy to provide the Revdex.com with copies of both the cancellation receipt and my bank statement to prove thisOn 8/4/I inquired with a female staff member at Club if I had fulfilled my contractAt that time, she verbally told both me and my husband we had indeed fulfilled our ontracts and proceeded to provide us with written documentation of this as wellThe written cancellation receipt provided to both me and my husband by Club shows that we had fulfilled our membership term and would only be billed more time at the end of AugustOver the course of September and October, Club breached their written cancellation policy repeatedly, TEN times to be exact as they, without notification to or further consent from us, continued to charge our bank account exorbitant amounts of fees, totalling $& change to dateI contacted Club via phone about this issue in October and was told this was an accident on the part of Club and that the manager would contact me to resolve the issueThe manager never returned my callsI finally reached the manager via phone and his abrupt, nonchalant reply as to why Club continued debiting our account (in excess of what our monthly fees were) - without our permission, was because we "didn't fulfill our month term"I tried explaining that we were told otherwise both verbally and in writing by Club staff and if that was actually the case we never would've joined a new gym yetI asked him how we resolve the issue since his staff signed a cancellation receipt and was no longer authorized to debit our accountHe argued with me, offered no solution and refused to provide me with a supervisor, billing contact or corporate contact saying "I dont know what to tell you...I'm it"Here's my issue...ok, lets just say we had not yet completed our term, but Club staff messed up and signed paperwork notifying me as the consumer that I'm free and clear of my obligation aside from further fee of $21.26, how is it ok for Club to continue to help themselves to x the regular monthly fee amount over the next months without ever contacting the consumer, how is this ok? How is this even legal?I've read other consumer complaints on the Revdex.com site and there is a reason Club has a Revdex.com rating of FThis is not an isolated caseRead the complaints.Currently, at the advice of our banks fraud department, (who is currently investigating),we have had to cancel our debit card to avoid further debits as Club attempted more on 11/& 11/ Now Club is threatening us with even more charges if we fail to continue to pay monthlyWe have left messages for their billing person without any response.Finally, Club breached the contract themselves when they changed their hours without warning and failed to provide a safe, healthy environment despite many consumer requestsBroken mirrors in the weight room with shards of glass went unreported for months with only a piece of paper taped next to it saying be carefulToilets did not work, holes in the walls of the [redacted] room, lack of disinfectant spray, paper towels or hand sanitizer.....maybe the CT Dept of [redacted] should be contacted next Sincerely, [redacted] & [redacted] and ***

Thank you, We show none of these additional fees outside of monthly billing on your account in our system Please attach copies of your bank statements so that we can review this for you and rectify if necessary Also we show your cancellation as being at the end of your contract term You will notice as well on your cancellation receipt that it shows that it is a request for cancellation as long as all contract terms are met It seems obvious and you seem to acknowledge that you understood this is a month agreement so that is why we set you to expire in December as you joined in December

HelloWe apologize for the confusion but we do not show you getting billed for that amount in our system We checked on the account under that name and only see membership billing of $every other week This is for [redacted] with a birth date of [redacted] The billing card ends in *** Please confirm this is the correct person as we show no other billing for that person or card

[redacted] *** We found that you signed up for a month agreement in the Fall and contacted us in December to say you were moving Being that this was still under contract we just ask that you provide acceptable proof that this is a permanent move such as an apartment lease agreement, a utility bill a current paystub etc Without that we offer a courtesy buyout of $ It appears in early January you supplied a letter from a family member which does not qualify In early February you provided something from the post office and as a courtesy we did accept that and canceled the membership without the fee If you are able to provide something from above proving a permanent move we can look at refunding back to the January letter from a family member

Hi ***This is because your payments from December were returned to us as unpaid by your bank with a code of insufficient funds If you feel you did have enough money in your account cover these charges please contact your bank on this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] , We did receive the copy of your cancel on 12/16/17, that shows you signed the cancel form 09/12/It looks like this was a error on Club24/s partYour cancellation was never written on the report, therefor was never cancelledWe have processed the cancel with the required day notice which would take the cancellation to 10/12/17.I have processed refunds at $on 12/16/17, which brings the total to $going back to your accountThis can take 3-business days to see on your end The $you had mentioned was your annual fee for your regular membership, has nothing to do with the personal trainingThank you,Barbara Tell us why here

[redacted] *** Again as a courtesy we did cancel your account without the proper proof of permanent move required or any additional fees There really isn't much more we can do for you as we have already altered the procedure that all other members have followed without any problems

[redacted] We would certainly love to work with you on this but as previously stated we do need your assistance At this point we cannot get this canceled out as there is a balance on the account which we would look to bring current We have set up our cancellation system to have checks and balances so that if anything falls through the cracks you as a member would have a copy or proof and we could simply refer back to that Please contact the club and they can help you bring this up to date and we can get this canceled out right away

WE SHOW THAT THIS WAS CANCELED ON 6/6/

We have gone well above and beyond for this member with what we have refunded Unfortunately there is nothing more we can do She can either let the membership run out or pay the early termination fee as we have instructed her on several occasions

We feel we have done more than was necessary A membership freeze does not relieve someone of payment, only delays payment This is only done under doctors notification This member was scheduled to make seven payments but after the payments we refunded she actually only made six In order to freeze it would be under doctors orders and the form provided by the member was from a nurse Based on that we were under no obligation to do anything but still refunded payments so that she came out ahead

Complaint: [redacted] I am rejecting this response because:advertising all the way around with personal training and regular membershipTried to offer me special treatment and became angry and defensive when I rejectedStill seeking full amount or will file a class action lawsuit Sincerely, [redacted] ***

Hi ThereWe have done our best to set up our agreements so that there is no confusion on cancellation policy The policy of miles or more is actually not our policy but that of the state of Connecticut They require certain language be contained in all contracts prior to giving us a license If we do not follow this language precisely, we will not receive a license In your case we do offer a courtesy buyout fee which would save you some money on the remainder of the agreement which is certainly an option Please let us know if you would like to exercise that option and we can back date this to the date of first contact here so anything paid after that would go toward the early buyout fee