American Plumbing Professionals of Southwest Alabama

HelloWe have pulled the original paperwork from your doctor and he did indicate that this was for 6 months.  He did have the option on that form to mark that this was a permanent disability but it seems at that time he did not feel that would be appropriate.  That is why after 6 months this came off freeze.  In December when you brought back notification from your doctor that he now wanted to make this permanent we did cancel this.

[redacted] We have reviewed your account and always want to try to help out and come to an agreement but in this case it appears you signed up for a 12 month membership agreement but only made 3 months worth of payments.  When this account went past due we made many calls to try to update...

your account but were unable to get your update.  When an account goes into third party collections with an attorney we do incur additional fees.  In this case we are unable to waive any amount due as you only made 3 months worth of payments on your contract.  If you had been closer to the end of the agreement we could have possibly worked with the attorney on this.

Complaint: [redacted]
I am rejecting this response because: although I did not send the letter via certified mail I received a voicemail stating the membership was canceled and that my signed letter was received.  This same issue happened to a friend that canceled their membership and was still being charged.  You guys need to teach your employees how to correctly use the computers to cancel out a fulfilled contract. 
Sincerely,
[redacted]

Hi [redacted]We show that your cancellation fee of $89 was charged only once.  We also show that after signing for this charge you disputed the charge with your credit card company.  This is why your account was placed in collections.  If you feel you were charged twice please upload that...

here so that we can verify and correct any discrepancies.

[redacted] We would certainly love to work with you on this but as previously stated we do need your assistance.  At this point we cannot get this canceled out as there is a balance on the account which we would look to bring current.  We have set up our cancellation system to have checks and balances so that if anything falls through the cracks you as a member would have a copy or proof and we could simply refer back to that.  Please contact the club and they can help you bring this up to date and we can get this canceled out right away.

Member disputed the last two payments that were required in the 30 day notice. 09/15/17 and 09/2917 both in the amount of $42.52, which there is a $20 x 2 chargeback fee and $3 x 2 late fee for this. Member was set to cancel but when the dispute came in this will reinstate the agreement since the...

dues were owed. We can take the 2 payments plus the $46 in fees totaling $88.52  and have all other charges removed, if member agree's. Otherwise the member will have to deal with our collections attorney to settle. Thank you,Club24Tell us why here...

We have gone well above and beyond for this member with what we have refunded.  Unfortunately there is nothing more we can do.  She can either let the membership run out or pay the early termination fee as we have instructed her on several occasions.

Thank you Please feel free to show us records of additional charges and we would be happy to rectify if there was a problem.  Again we checked your account and show no additional charges so we would need to see proof on this.

Thank you,  We show none of these additional fees outside of normal monthly billing on your account in our system.  Please attach copies of your bank statements so that we can review this for you and rectify if necessary.  Also we show your cancellation as being at the end of your contract term.  You will notice as well on your cancellation receipt that it shows that it is a request for cancellation as long as all contract terms are met.  It seems obvious and you seem to acknowledge that you understood this is a 12 month agreement so that is why we set you to expire in December 2015 as you joined in December 2014.

Hi thereWe show that you signed up for our Orange card plan which is $4.99 per week and not our base plan which is $2.49 per week.  If you had signed up for the base plan there would have been an enrollment fee of $49 when joining at that time.  if you wish we can drop your membership down to the base plan and as a courtesy waive the $49 enrollment fee.

Hello [redacted], We did receive the copy of your cancel on 12/16/17, that shows you signed the cancel form 09/12/17. It looks like this was a error on Club24/s part. Your cancellation was never written on the report, therefor was never cancelled. We have processed the cancel with the required 30...

day notice which would take the cancellation to 10/12/17.I have processed 5 refunds at $85.08 on 12/16/17, which brings the total to $425.40 going back to your account. This can take 3-5 business days to see on your end.  The $37.21 you had mentioned was your annual fee for your regular membership, has nothing to do with the personal training. Thank you,Barbara Tell us why here...

Hi ThereWe have done our best to set up our agreements so that there is no confusion on cancellation policy.  The policy of 25 miles or more is actually not our policy but that of the state of Connecticut.  They require certain language be contained in all contracts prior to giving us a...

license.  If we do not follow this language precisely, we will not receive a license.  In your case we do offer a courtesy buyout fee which would save you some money on the remainder of the agreement which is certainly an option.  Please let us know if you would like to exercise that option and we can back date this to the date of first contact here so anything paid after that would go toward the early buyout fee.

[redacted] Again as a courtesy we did cancel your account without the proper proof of permanent move required or any additional fees.  There really isn't much more we can do for you as we have already altered the procedure that all other members have followed without any problems.

WE SHOW THAT THIS WAS CANCELED ON 6/6/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]Although I will reserve the right to offer another complaint if club24 does not follow through with their statement as yet to be determined based on my pending [redacted] bill.
Sincerely,
[redacted]

[redacted] We found that you signed up for a 12 month agreement in the Fall and contacted us in December to say you were moving.  Being that this was still under contract we just ask that you provide acceptable proof that this is a permanent move such as an apartment lease agreement, a...

utility bill a current paystub etc.  Without that we offer a courtesy buyout of $89.  It appears in early January you supplied a letter from a family member which does not qualify.  In early February you provided something from the post office and as a courtesy we did accept that and canceled the membership without the fee.  If you are able to provide something from above proving a permanent move we can look at refunding back to the January letter from a family member.

We have reviewed this and it appears that membership payments on this account did not begin until 4/10/15 and the one year anniversary was not reached until the end of March which is when this agreement was set to cancel.  The member disputed the March payments which were still part of the...

original contracted 12 months.  The member disputed the March payments with her credit card provider.  When this happens the credit card provider not only takes the money due back from us but also deducts and additional twenty dollars from our account for each dispute which in this case because there were two payments on two memberships equaled $80 taken from us from the credit card company on top of the membership fees.  If the member can contact her credit card provider and let them know this was a mistake and the charges were correct and get them to reimburse the $80 in fees we would certainly be will to drop the membership fees.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]