American Plumbing Professionals of Southwest Alabama

HelloWe have pulled the original paperwork from your doctor and he did indicate that this was for months He did have the option on that form to mark that this was a permanent disability but it seems at that time he did not feel that would be appropriate That is why after months this came off freeze In December when you brought back notification from your doctor that he now wanted to make this permanent we did cancel this

Hello *** the original form you dropped off from your doctor was for a freeze of your membership for months and the receipt you filled was for a month freeze We froze your membership from billing for six months per your doctors request Once the six months is up the billing resumes On December you dropped off a second form from your doctor stating that you will now be permanently disabled so the membership was canceled immediatelyThis was again following the instructions from your doctor We always follow the instructions of the doctor on these forms

Good DayWe have reviewed this agreement and found that the individuals signed up for their membership on 12/11/and are set to expire on 12/10/as these were one year membership agreements You will notice on the cancellation form that you filled out, this is listed as well We show no other fees were charged on the account as referenced in the complaint Please check you records as we show nothing else and be aware the only additional fees would be any returned item fees that may accrue if disputing charges Also please reference your cancellation slip for specific dates as you will see that the original contract term would go only until December and that is all you would be responsible for under the contract

Date Sent: 1/21/1:26:PM Complaint: [redacted] I am rejecting this response because:Yes please upload the copySincerely, [redacted] ***

[redacted] We have reviewed your account and always want to try to help out and come to an agreement but in this case it appears you signed up for a month membership agreement but only made months worth of payments When this account went past due we made many calls to try to update your account but were unable to get your update When an account goes into third party collections with an attorney we do incur additional fees In this case we are unable to waive any amount due as you only made months worth of payments on your contract If you had been closer to the end of the agreement we could have possibly worked with the attorney on this

Thank you for contacting us Tanning is not something we promote or charge for Although it was a service we offered when we first opened we do not support it because of the negative health benefits We are a fitness center with a focus on weight loss and human performance Tanning is a service that is currently in the club and again there is no fee charged for this We are currently renovating that club and may not be keeping tanning there Since this member seems to be only interested in tanning we have canceled the membership with no fees or anything If she is interested in fitness training we would encourage her to come back at a later date but if it is tanning that she is interested in a tanning salon may be a better fit

We have reviewed this and it appears that membership payments on this account did not begin until 4/10/and the one year anniversary was not reached until the end of March which is when this agreement was set to cancel The member disputed the March payments which were still part of the original contracted months The member disputed the March payments with her credit card provider When this happens the credit card provider not only takes the money due back from us but also deducts and additional twenty dollars from our account for each dispute which in this case because there were two payments on two memberships equaled $taken from us from the credit card company on top of the membership fees If the member can contact her credit card provider and let them know this was a mistake and the charges were correct and get them to reimburse the $in fees we would certainly be will to drop the membership fees

Thank you Please feel free to show us records of additional charges and we would be happy to rectify if there was a problem Again we checked your account and show no additional charges so we would need to see proof on this

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hi thereWe show that you signed up for our Orange card plan which is $per week and not our base plan which is $per week If you had signed up for the base plan there would have been an enrollment fee of $when joining at that time if you wish we can drop your membership down to the base plan and as a courtesy waive the $enrollment fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me ***Although I will reserve the right to offer another complaint if clubdoes not follow through with their statement as yet to be determined based on my pending [redacted] bill Sincerely, [redacted]

Member disputed the last two payments that were required in the day notice09/15/and 09/both in the amount of $42.52, which there is a $x chargeback fee and $x late fee for thisMember was set to cancel but when the dispute came in this will reinstate the agreement since the dues were owedWe can take the payments plus the $in fees totaling $ and have all other charges removed, if member agree'sOtherwise the member will have to deal with our collections attorney to settleThank you,Club24Tell us why here

Hello We can request our copy of the agreement from our processor. It would be the same as the one you received when signing up. Do you still have your copy? If you have lost yours we can upload a copy here

We show that this was still under contract so it had to be reviewed by our director of billing. Technically she should have paid for an entire year. But because she fraudulently signed the agreement we did terminate it. In the past we have pursued legal and criminal action in these circumstances but in this case we have not

Hi RachelWe are sorry you didnt enjoy the gym experience. We do find this surprising as this location generally gets very high marks from our members in a review service we use measuring net promoter score to measure the satisfaction of members. We can offer a courtesy buyout of $
which would be a savings off the price of continuing the membership for the remainder of the year term. Please let us know if this is something you would be interested in

Complaint: ***
I am rejecting this response because:Although it was confirmed that my account is paid in full by multiple people including a recent complaint response, I'm still being charged and incurring fees!!! Please see attached verification!Please see attachment Case #*** *** ***
Sincerely,
Julie Gomez

Complaint: ***
I am rejecting this response because:When I signed up it's for $per week which is $every other weekI'm getting charged twice the amount I signed up forThat is not in the contractWhere does it say that that's the right amount?
Sincerely,
*** ***

Hi ***We checked into this for you and find that everything seems correct. Your service agreement was for weekly billing which occurs every other week for a total of payments. There were a few occasions where your payment was returned by your bank as unpaid but those have since gone
through. We show that all payments that were required were paid and no other payments were charged above the payments

We do understand and monitor the fitness industry very well to see trends. Every club in the country has agreements that renew month to month at the end of the initial term and 99% of members find this as a positive service. We go out of our way to make this extremely clear when signing
up as we require members to initial for this month to month status and sign for it. Many companies do try to hide it. If she has not already filled out the cancellation paperwork we can certainly cancel from here. Just let us know

** ***Thank you for reaching out. We ask that all cancellations are done in person at the club or via certified mail. That way if there is any problem there will be a dated record. When canceling in person you receive a dated copy of the cancel slip. If done via certified
mail you receive dated confirmation via the post office that we received your request. Currently we do show your account as still active. Could you please upload here your certified mail receipt from the post office so that we can assist you. We do show in our call notes that you spoke to a staff person on the phone on 11/15/and stated that you would come in to take care of your balance and would cancel your account but we have not seen this yet