American Plumbing Professionals of Southwest Alabama

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***My doctor felt that the note that he wrote on the form clearly stated that I could not use the gyms facilities or machines "Never". The club ignored my doctors statement and took out of context what they wanted. When I came into the gym, six months ago to bring in the doctors note, I discussed with one of the managers my medical situation at length, the manager told me that this contract would be canceled and I would not have to worry about it. He then gave me papers, canceling the membership and the personal trainers as well. He wrote cancelled per doc on the paperwork and he also crossed out any future dates, I have copies of both of these if Revdex.com needs a copy. So the contract was cancelled so I thought. Exactly months later this November multiple charges appeared on my credit card and also in December. Membership fees and trainer fees. I immediately called Club and asked why someone from the club had not caledl me to discuss that this contract was reactivated?? Was told that there are too many clients and they could not call everyone. I asked to have a manager call me back, but no one ever did. I immediately brought in a new medical note from my doctor and signed another cancellation of contract form. Why was I not contacted to be informed that the first cancelled contract was being reactivated? They ran up hundreds of charges without my consent or knowledge and no one had the courtesy to contact me even after I called and requested to speak to a manager!! Very stressful that this club has my credit card and can run up charges for any reason at anytime. I may actually need to cancel this credit card with my bank so that this Club can no longer continue to charge my card anytime they feel they have the right to! How many other people is this happening to, very sad and they must be stopped!

We are not sure if there is a problem with the system but there is no response here. All we are seeing is: MESSAGE: Complaint: *** I am rejecting this response because: Sincerely, *** ***

Complaint: ***
I am rejecting this response because: The first doctors note I submitted was rejected by your club manager stating that a note from a Chiropractor did not count, then I had my primary doctor fill out a second form where he clearly stated that the condition does not allow my patient to utilize a health club under any circumstances or in an way. This statement from my doctor was completely ignored by your club manager, yes the drchecked off the month box because he thought the statement he wrote would be enough reason to cancel the contract permanently. I also spoke with your club manager on 5/2/when I brought in the doctor's note verifying my disability. After a brief conversation, the manager informed me that the contract was cancelled and that I did not have to worry about this ever again. He had me sign a receipt stating that I have brought in a medical doctors note in order to freeze my membership from that date until (he crossed out any future dates). Well six months later, November this club charged my credit card, all kinds of fees and reactivated the membership without my knowledge or consentThey have charged again in December 2016. They even charged me again for a personal trainer and when I called them to discuss they said they could not call me to let me know they were charging up all kinds of fees because "we have too many members to call them". My bank has frozen these recent fees and this clubs billing practices are presently under investigation
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because:
I will never step foot in Club again, also I will be changing my credit card information so no further payment will ever be taken out.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Merchant states that debits were declinedI've verified numerous times that there was no balance dueRandom debits have been made to my account in random amounts with no explanation or warningThe gym never notified me of any payments being declined or gave me the opportunity to reconcileThe latest debit was for $which doesn't correspond to any servicePlease send itemized statement of any balance owed to ** *** *** *** ** ***
I revoke any previous authorizations to charge my account! Claim#***
*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I would be open to the offer of a reduced early buy-out depending on how much this would bePlease provide me with the details
Sincerely,
*** ***

Hi ***This was already refunded on 10/3/

We understand you have spoken to Barbara our billing director to clarify this and all has been resolved

Complaint: ***
I am rejecting this response because:Yes please upload the copy
Sincerely,
*** ***

** ***We apologize for the mix up Your membership should have been terminated after you made that final payment The breakdown of the payment is the one month the one payment that was past dues plus a $returned item fee that is charged to us by the processor when a payment is
returned and the next payment that was due The two payments plus tax and the $return fee came to the $ There is nothing else that is owed and this is canceled The manager has been terminated from this facility as although this may have been a mistake there is no excuse for him not getting back to you or following up We have a new manager in training and we hope that you will revisit in the future when we can provide a better more responsible experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

IT APPEARS THIS HAS BEEN RESOLVED BY OUR BILLING COMPANY. PLEASE ADVISE IF THIS IS NOT THE CASE

Complaint: ***
I am rejecting this response because:the bottom line is again, Club provided me with both verbal and written assurance that I had fulfilled my contractThey provided me with a cancellation receipt (call it whatever you like), on a Club printed document, in writing and signed by Club staff that our month contract was fulfilled as of 8/4/15, specifically stating that only further monthly fee would be taken out in August. My banks fraud department has the original statements with all of the unauthorized withdrawals (in months alone) on file and is currently investigatingI'm sure they will contact Club and deal with Club directlyAt this point I have nothing further to comment.
Sincerely,
*** & *** ***

Thank you for following up ***. We have reviewed your response and find that is not possible as this is a month contract. It order to cancel early we do offer a courtesy buyout fee of $250. Our log notes show that you were offered this option on October 5th. Our notes show that you informed us that you would be coming in with a new credit card to clear up your past due balance and pay the buyout fee but never did. If you would like to pay this fee now we can back date to October 5th and waive the collection process

Thank you for reaching out to us Rachel. We will definitely keep this early buyout option open for you or if you choose you can simply remain in the current agreement. We would love to see you again in the gym

Complaint: ***
I am rejecting this response because:I don't think you understand my true complaint.
Sincerely,
*** ***

Hi Caroline We apologize for any confusion but it appears you signed up for a month personal training program but only made months worth of payments on this. That is why the account is now in collections. If you would like to get this caught up we can work with the collection
company on this on your behalf

Complaint: ***
I am rejecting this response because:I went to club in April and they told me it would be canceled and they continued to take money out of my accountI asked several times since then for them to cancel my membershipThey
owe me my payments from the month of May and they took out another payment on June 8thMy father went down to club to resolve this and they still ignored me.
Sincerely,
*** ***

Complaint: [redacted]
I am attaching copies of my contract which clearly states that my membership will begin on 3/6/15 and that my anniversary date is 3/6/15.  This is for both memberships.I am also attaching a copy of my cancellation for both memberships which also states that although I haven't reached the anniversary date yet (this was signed on 2/29), that I understand I will be billed until 3/6/16.  Interesting to note is that when I signed this the guy who wrote them up did warn me that they've had billing problems in the past and to keep an eye on my credit card to make sure I'm not billed after the 6th.The only items I have disputed on my credit card were charges made after March 6th - they were unauthorized charges made after I fulfilled my year commitment. The    I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I provided doctors note with the missing contract you guys claimed to not have. The agreement calls for 6 payments not 7. Again, I want everything refunded, or I will bring this to court for negligence and a class action lawsuit involving other members you scammed money out of with out them knowing. 
Sincerely,
[redacted]