American Plumbing Professionals of Southwest Alabama

When something goes on freeze it doesnt cancel out the payments it only delays them.  This agreement called for a total of seven payments to be made before it went on a month to month basis.  She had originally made 10 payments and we have refunded four of those so technically only six...

were recorded.  The personal training agreement has been completely canceled as of June 17th.

Date Sent: 1/21/2016 1:26:28 PM Complaint: [redacted] I am rejecting this response because:Yes please upload the copy. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I understand that this issue will not get resolved.  However I want to warn all potential clients of club 24 and their unreasonable cancel policy.  I hope club 24 will take this issue to better their customer service skills.  I also challenge club 24 to better their Revdex.com score to prove to customers that there are a reputable company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Club 24 is not providing you with accurate information. I am happy to provide the Revdex.com with copies of both the cancellation receipt and my bank statement to prove this.1. On 8/4/15 I inquired with a female staff member at Club 24 if I had fulfilled my contract. At that time, she verbally told both me and my husband we had indeed fulfilled our ontracts and proceeded to provide us with written documentation of this as well. 2. The written cancellation receipt provided to both me and my husband by Club 24 shows that we had fulfilled our membership term and would only be billed 1 more time at the end of August.3. Over the course of September and October, Club 24 breached their written cancellation policy repeatedly, TEN times to be exact as they, without notification to or further consent from us, continued to charge our bank account exorbitant amounts of fees, totalling $148 & change to date. 4. I contacted Club 24 via phone about this issue in October and was told this was an accident on the part of Club 24 and that the manager would contact me to resolve the issue.5. The manager never returned my calls. 6. I finally reached the manager via phone and his abrupt, nonchalant reply as to why Club 24 continued debiting our account (in excess of what our monthly fees were) - without our permission, was because we "didn't fulfill our 12 month term". I tried explaining that we were told otherwise both verbally and in writing by Club 24 staff and if that was actually the case we never would've joined a new gym yet. I asked him how we resolve the issue since his staff signed a cancellation receipt and was no longer authorized to debit our account. He argued with me, offered no solution and refused to provide me with a supervisor, billing contact or corporate contact saying "I dont know what to tell you...I'm it". Here's my issue...ok, lets just say we had not yet completed our term, but Club 24 staff messed up and signed paperwork notifying me as the consumer that I'm free and clear of my obligation aside from 1 further fee of $21.26, how is it ok for Club 24 to continue to help themselves to 7 x the regular monthly fee amount over the next 2 months without ever contacting the consumer, how is this ok? How is this even legal?I've read other consumer complaints on the Revdex.com site and there is a reason Club 24 has a Revdex.com rating of F. This is not an isolated case. Read the complaints.Currently,  at the advice of our banks fraud department, (who is currently investigating),we have had to cancel our debit card to avoid further debits as Club 24 attempted 2 more on 11/14 & 11/15. 
Now Club 24 is threatening us with even more charges if we fail to continue to pay monthly. We have left messages for their billing person without any response.Finally, Club 24 breached the contract themselves when they changed their hours without warning and failed to provide a safe, healthy environment despite many consumer requests. Broken mirrors in the weight room with shards of glass went unreported for months with only a piece of paper taped next to it saying be careful. Toilets did not work, holes in the walls of the [redacted] room, lack of disinfectant spray, paper towels or hand sanitizer.....maybe the CT Dept of [redacted] should be contacted next.
Sincerely,
[redacted] & [redacted] and [redacted]

Complaint: [redacted]
I am rejecting this response because: I cancelled that personal training program in person less than one month after signing up. Not only did I submit cancellation, but the original manager accepted that over the phone and promised I would stop being billed which I was not. This brings my total loss to well over $600.  
Sincerely,
[redacted]

Thank you for contacting us.  Tanning is not something we promote or charge for.  Although it was a service we offered when we first opened we do not support it because of the negative health benefits.  We are a fitness center with a focus on weight loss and human performance. ...

Tanning is a service that is currently in the club and again there is no fee charged for this.  We are currently renovating that club and may not be keeping tanning there.  Since this member seems to be only interested in tanning we have canceled the membership with no fees or anything.  If she is interested in fitness training we would encourage her to come back at a later date but if it is tanning that she is interested in a tanning salon may be a better fit.

[redacted]
*      I just filed a complaint against Club 24 Concept Gyms. My threat to file one was able to get my complaint resolved and...

I now have email documentation from them on my refunds. I have no idea why it took this long to get this resolved, but I did want it reported that I expect this to get resolved and wanted to be fair to the business.      Thank you     [redacted]

Good DayWe have reviewed this agreement and found that the individuals signed up for their membership on 12/11/14 and are set to expire on 12/10/15 as these were one year membership agreements.  You will notice on the cancellation form that you filled out, this is listed as well.   We...

show no other fees were charged on the account as referenced in the complaint.  Please check you records as we show nothing else and be aware the only additional fees would be any returned item fees that may accrue if disputing charges.  Also please reference your cancellation slip for specific dates as you will see that the original contract term would go only until December 2015 and that is all you would be responsible for under the contract.

We have spoken to this member and he informed us he would be in touch with you to withdrawn this complaint.

Complaint: [redacted]
I am rejecting this response because:False advertising all the way around with personal training and regular membership. Tried to offer me special treatment and became angry and defensive when I rejected. Still seeking full amount or will file a class action lawsuit. 
Sincerely,
[redacted]

We feel we have done more than was necessary.  A membership freeze does not relieve someone of payment, only delays payment.  This is only done under doctors notification.  This member was scheduled to make seven payments but after the payments we refunded she actually only made six.  In order to freeze it would be under doctors orders and the form provided by the member was from a nurse.  Based on that we were under no obligation to do anything but still refunded payments so that she came out ahead.

Complaint: [redacted]
I am rejecting this response because:Please provide documents showing which I signed up for. Verbally and contractually I signed up for the $2.49 per week plan.
Sincerely,
[redacted]

Hello [redacted] the original form you dropped off from your doctor was for a freeze of your membership for 6 months and the receipt you filled was for a 6 month freeze.  We froze your membership from billing for six months per your doctors request.  Once the six months is up the billing...

resumes.  On December 15 you dropped off a second form from your doctor stating that you will now be permanently disabled so the membership was canceled immediately. This was again following the instructions from your doctor.  We always follow the instructions of the doctor on these forms.

We apologize for the confusion.  Being that you signed up in August this is still in the 12 month agreement term.  As a courtesy we can offer a one month emergency freeze to allow you some time to find new employment.  If that wouldnt work we can also offer a courtesy buyout of the...

agreement for $89 which would be a huge savings off of the remainder of your agreement.

HelloWe apologize for the confusion but we do not show you getting billed for that amount in our system.  We checked on the account under that name and only see membership billing of $10.61 every other week.  This is for [redacted] with a birth date of [redacted].  The billing card ends...

in [redacted].  Please confirm this is the correct person as we show no other billing for that person or card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: Dawn [[redacted]] Sent: Wednesday, February 22, 2017 4:27 PM To: Revdex.com [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   This is the first email I have received and am not satisfied with closing this case . It is not resolved by any means . Please feel free to contact me @ [redacted]0 or via email regarding this .

Complaint: [redacted]
I am rejecting this response because:
AS of 3/3/2016 I spoke with the representatives at [redacted] and they still in fact show that I was double billed for my cancellation fee. They are re-opening the billing dispute with club 24 and are hoping to hear from club 24 to further resolve the issue. As of this time club 24 has not provided American express with the correct information.
Sincerely,
[redacted]

Hi [redacted]This is because your payments from December were returned to us as unpaid by your bank with a code of insufficient funds.  If you feel you did have enough money in your account cover these charges please contact your bank on this.