I am customer with Heller’s Gas with probably for one year, I had a bad experience with them a month agoMy first order was in September that time they didn’t inform me that they will filled up tank every year no matter what if you schedule or not, which is improperI use gas only for cooking and I don’t cook much everyday also I’ve two big tank of propane at my homeThey filled out tank in September with out letting me know and hang billing statement $on the doorWhen I called them to ask about that bill, they said they filled the tank and that is their business policyBut my concern is you have to let your customers know before you do anything in their propertyI asked them to show me how much they fill? and if they filled or not because I was not at home and my mom didn’t see anyone was in our propertyManager at *** he didn’t reply me proper way so I called customer service and they transfer me to their Vice President, I explain him everything and he sc
We had come to a deal that was made with Heller's verified through email for a payoff on our account The was no contingency on this deal We closed our account and now they are trying to renege on the deal and charge us the full amount even after agreeing we were over charged
Leased a gal tank delivered FULL Had filled several times Sold my trailer so they picked up a full tank Called today to see if I could get reimbursed for the gas I PAID FOR ($100.00) and was told they don't reimburse for the gas left in the tank So they changed me $for the gas took the tank and then charged the next person $for the gas WAY TO GET DOUBLED PAID FOR THE SAME GAS! NEVER AGAIN!
I don't even know where to beginI guess this all started awhile agoBasically, last winter we noticed we were getting low on fuel, so we called and placed an order for moreWe're told it'll be here in a couple daysThey go by, we call back, there's no record of our order even though I already gave them my credit card info and everythingBut now they "fixed it" and our fuel would be out "soon"Well, they didn't show upThis happened two more times before our fuel was finally delivered, over a week later from our first callAnyway, about a month later, without me having any idea I'm on any kind of automatic refill, they show up and fill my tankIn fact, I was under the impression I didn't even qualify for automatic refill, as their bill at the time, clearly stated that you had to be a customer for a year and sign up for it!! I was a new customer and never signed up for anything and was never informed I was signed up for itBut anyhow, as soon as we realized what was going on w
Two months ago I called the company and told them I was transferring to a new propane company, that their tank was disconnected and sitting off to the edge of my driveway and please come pick it upSix weeks later I called them again because they still hadn’t picked it up they told me we never had a conversation which was a complete and total lie because that was the only reason I called them to tell them to pick up the tankThe man who answered proceeded to tell me about the new company I went with and how they provided such awful service and tried to talk me into giving him all kinds of information , I again requested that they come and pick up their tankThat was two weeks ago now they are calling me and leaving me messages to give them a call and explain what I want them to do as far as sending me propaneIt’s like dealing with the mafia you cannot get rid of themI need them to come pick up their tank and get it off my propertyI would not deal with this company again if th
This company allowed our family as of today to be without a heat source for the past three daysThe temperatures have been in the single digits to negative digits at night Was finally able to speak to a human voice at 12:PM on January 8, saying that the delivery will be made today We are on a automatic monthly service plan I would recommend this company to someone who you want to freeze to deathThis company should not be allowed to operate in northeastern Pennsylvania
I am on auto deliver and prepaid for gallons of heating fuel for this winterI also use the gas for my cooking on my gas stoveI contacted the company Thursday December 28, to let them know I was down to 25% in my fuel tanks and see when I would be getting a deliverI was told the beginning of the weekI contacted them again on Wednesday January 3, to inquire where my delivery was since I was at 10% fuel now and was told possible Thursday or fridayOn Friday January I called since I was down to less than 10%I was told to call when I ran out of fuelMy daughter called Saturday January at 10:26am and spoke to a manager named Jason who couldn't provide a delivery date and stated if I ran out of fuel to call the emergency number and someone would delivery fuel within hours with no emergency charge to deliver fuelHe stated they currently had customers out of fuelI also called Saturday at 7:40am and left a message for a call back with no return call recei
Heller’s advises us that we did not need two gallon tanks of propane based on our usageThey came to our residence and removed a tank that was 75% fullWe were told that we would be refunded for this amount because we had already paid for itRefund never occurredThis incident was a year ago
We have complained many times to be removed from auto refill and would like them to refill only when we ask them to do soThey continue to come and fill tank, even though we never asked them to do so
At this point, they filled the current remaining tank, which was not authorized or needed
Now, they want us to pay for that unauthorized deliveryThey are the ones that owe us money from the tank they removed
We are constantly being called and harassed to pay a bill that we do not owe them
On July 6, Heller's Gas made a delivery of gallons of LPGI have two gallon tanks, and this filled them to 80%I had plenty of gas for the summer, and this delivery required me to pay $for gas I didn't need, and I wouldn't be using until AutumnI had been considering switching back to natural gas, and my having to pay for LPG months ahead of my using it was the reason I called UGI and made arrangements to switch back to natural gas, which I will pay for as I use it, not months ahead of when I use it I converted back to natural gasI called Heller's Gas to remove their tanksIt was a month before they removed the tanksThey didn't remove the heavy blocks they had placed under the tanks when the tanks were installedI will have to pay to have them hauled awayI live alone and I use very little gas in the summerI waited several weeks and then I called and asked when I would receive my refund check, and I was told I don't get a refundTwo gallon tanks a
Hello folks My name is Joe and I am very upset at the moment because after years of faithful service on our part we were told we owed some debt that we clearly didn't owe and it took times and a lot of aggravation to, I hope?.have a final solution?..You see back in February we were charged $a gallon ($459.25) for home heating propane when in fact we had an agreed upon price of $per gallon so I called and spoke with Jason after being stressed all weekend that it was a drivers error and will be taken care of and the new total would be $311.03..much better we think and paid the bill like always..well another two months and I call for gallons to hold us over and was asked "do you want our driver to pick up the balance you owe ?$so I say from what and he states the deal from February again so I go on to explain it again now to this man and finally after minutes he says Oh! I see they forgot to fix this credit here 'll take care of it..O.K....Alright last night I go to mail box to find a bill from Heller's Gas in the amount of $because now there is a late fee attached to it..so I call ask for a supervisor but end up the entire time speaking and put on hold with Amanda who was personable and friendly in spite of me being quite angry and letting her know that this is the 4th time trying to correct this and that they probably lost me as a customer and tha I was willing to fight this I also stated I did not want this to reflect on my credit history...so after back and forth on hold she finally stated she had found their error with the credit that was supposed to be done in February and would make sure it was taken care of..I asked her to send some sort of receipt for this conversation and credit ..which she said she would send so I guess that part is done..I HOPE..one other thing is all last season we had to call a few times because they were coming every three weeks instead of agreed upon weeks and because of this we were charged a service fee each time so Like 3-extra $fees that finally I had to call and tell them not to bring gas unless I called for it?....be careful people where ever you go ..they are human andwill..make mistakes..but getting them to admit and accept is a whole other ball game...GOOD LUCK...JOE
I’ve been a customer with Heller Gas since 2015, when my wife and I bought our houseWe bought this little fixer-upper farm house on the side of a mountain in central PA not realizing all the challenges that would be coming our wayThe winters can be absolutely miserable on the mountain with the steep incline of the road, heavy snowfalls as compared to the valley below, and blistering windsIn the spring and fall rain washes out the road and temporarily turns our driveway into a small river No matter what the situation was, every single time I picked up the phone for a refill on our propane the customer rep from Heller would always tell me they were on their way and when I could expect themTheir drivers are incredibly nice and must have at least a taste for a touch of dangerI once saw our delivery driver (driver number 1455) pull just past our driveway, slip the clutch (or possibly just popped it into neutral) and back right in with one fluid motion in the middle of a snow storm, around a blind curve, on a road that is 50mph, and did I mention this is on the side of a mountain? If I’m home, whichever driver is delivering to me for that fill will typically keep me entertained with some story about the area or a delivery they were on some time agoThey are always polite and professional, just good folk ya know? I've even spoke to the VP of the company who was a humble fella was kind and understanding, even when I called to terminate my service
With everything you’ve read you're probably thinking this is an awesome company with great people on in every feasible position, who in their right mind would cancel this service? The answer is simple, I didThe little lady and I have been thinking more and more about having a little bundle of joy of our very ownWith the fixer-upper draining a good amount of what I make and the potential upcoming cost of a pregnant wife, I started asking around how some people at work were saving money in this economyI received a number of good ideas, but nothing I hadn’t heard before or anything I wasn’t already doingThis guy that is more of a friend of a friend told me about this company called Thrifty Propane out of OhioHe said their prices were to die forI wasn’t considering replacing Heller since I had gotten such great service in the past but I did decide I would look into it
The next day I pulled up the Thrifty Propane website and was absolutely baffled that they run a special where you can per buy insanely cheap propane and if you buy in bulk they will give you a free tankI talked it over with the wife and I decided to give Thrifty a callThis is where I made an incredibly costly mistakeWhen I called I spoke to a somewhat belligerent older man named BradHe was pushy, told me the size tank I wanted (500gal with a pre buy of gallons of propane) wasn’t available and he thought I would be more than fine with a smaller tank with a slightly smaller pre buy amountWe have a discussion about the delivery fee for the tankI told him it was free according to the website and he insisted that it was a service paid for by the customer and if I'm right the computer will take the charge off at the endSo Brad starts rambling though all these fees and charges, this and thatHe gives me a price for everything which all has to be paid for in advanceI pay him and he says the tank will be to me in weeks
I called Heller the next day and spoke to a young man named RyanI told him the situation and that I was leaving as a customerHe seemed genuinely sad to hear that I had gone with another company but said not to worry and that they can come pick up my tanks whenever Thrifty gets around to dropping my new tank offRyan also tells me that I would be getting a call from their corporate office in the next couple of days about why I decided to leave and if there was anything that caused me to leaveI told Ryan right then and there that I had nothing but good things to say about Heller and that it was simply a matter of moneyAbout a day passed and sure enough I received a call from Heller’s corporate officeIt was the VP of the companyI was pretty surprise that he was taking the time out of his day to call a random customer that he had never met or had any dealings withWe talked for a while and I did my best to make sure that he understood that this was just an economical move and that I didn’t have a single negative thing about the companyHe was very understanding and wished me well
About a week after I placed my order, I get my first letter from ThriftyI figured it was a welcome letter and maybe a mission statement from the companyI was wrongIt was a photocopied piece of paper saying that tanks are on backorder and that they are not able to schedule an installation date at this timeI’m not super happy about this so I call Brad backBrad confirms that the tanks are back ordered and that I shouldn’t even call back for weeksHe wasn’t polite or even apologetic for misleading meLater in the week I get my second letter from ThriftyIt is the breakdown of all the fees and services I have paid for along with the pre buy policyEven though the delivery of my tank was supposed to be free I saw that I was charged $for tank deliveryI decided to email Brad inquiring about the delivery charge and to supply him with screenshots from the website the day I orderedThe website clearly said the delivery, installation and regulators were freeBrad insists that he can't open the screenshot the first several times I send it to himSo I break the photo down into smaller parts and try to send it one last timeI start getting this feeling that all these emails are a stall tactic It was a while before I heard back from Brad after breaking the photo down so I figured he was finally able to figure out how to open the images and was handling the situationI was once again wrongI eventually received an email back from Brad stating that there wasn’t a timestamp on the photo and that he didn’t feel that it was sufficientI composed myself and wrote Brad back in a kind yet firm tone what we had agreed uponBrad pulled the recording from our phone conversation where we had discussed the delivery fee and said I didn’t disagree with him strong enough at the time of purchase and I should have known betterWe went back and forth several more times that day and it was a nightmare
Fast forward now to weeks since I bought my propane and tank from ThriftyI call the 1-customer service number and go through the prompts to select schedule deliveryThe delivery department was busy so I left a message explaining my situation and that I would like a call backA few days later I received a call back from a sweet young lady named AiryanShe proceeds to tell me that they still don’t have any tanks in, and they aren’t sure when they will be able to schedule me for a deliveryThis was the last straw for meI politely told Airyan that I would like to cancel my order and asked her how to go about getting a refundAiryan’s whole demeanor instantly changedShe became extremely combative and wouldn’t let me get a single word in edgewise and sharply got off the phoneMy heart instantly sank when I heard the phone clickThrifty had sold me a bait and switch tank, overcharged me for my tank, had no intention of delivering by my initial quote date, and we now going to make it as hard as possible for me to get my money backThere is no worse feeling than the one you get when you feel you won’t be able to provide basic essentials for your family and having been swindled out of your hard earned money
After I had a moment to gather my thoughts, I called Heller Gas’ customer service praying that I could maybe work out a deal with them to stay on as a customerRyan (who is now my hands down favorite customer service rep) picked up my callHe was already familiar with the previous situation and that I had planned to leaveI filled him in on the last few weeks and what a fool I felt like and asked if there was anything we could doRyan said he would look into it and have to get back to me with a decision from their corporate officeHe must have picked up on the fact that I was very down because he spent quite a while just shooting the breeze and making some jokes here and thereI do have to say I felt a little better when I got off the phone, but I was still unsure of what I could do to further resolve any of these issue that I had made for myselfLater that day Ryan called me back to say that corporate had agreed to keep me on as a customer and after hearing my story and how I was conned that they would drop and extra tank off at my house and gave me a far better price than what I deserved of the propaneI can’t even tell you how grateful I was in that moment
I made a massive mistake and let a few dollars blind me to the fact that these online, too good to be true companies, are nothing but con-artists looking to get you on the hook and never deliverHeller really pulled though for me and I am beyond grateful to themIf you need a solid gas company that is true to their word, go with HellerThe have great service and even better peopleRyan
Thank you again from the mountain,
-R
In June my husband contacted Heller's in Carlisle to arrange for propane delivery at our residence He wanted (2) POUND tanks, but we received (2) GALLON tanks We were new to the whole situation, so assumed this was correct After a mild winter in and into 2017, with Heller's trying multiple times to deliver more fuel, we realized the issue was that we were not ever going to "turn the tanks" that we had since this was used a secondary heating source Heller's picked up one of the tanks and credited our account with the propane return Leaving us with one tank to "turn" and our own ignorance of how our new system worked, in September/October we received a bill for "0" gallons delivered in the form of a "minimum use fee." This bill exceeded the amount of our "credit" with the company and after calling to complain, I issued a check for the balance of $91.46, effectively for the rental of the tank for the past year, but NO new propane While upset at this, I admit
This company is horrible, they rip customers off every chance they getI wish the park manager would have told me to stay away from them like she told my neighborThey over charged me for years and when I ended service with them they took a tank of propane off my property that had more gas in it than the gallons then they delivered after I caught them cheating me and told them I was done with themThe last bill was for $they said they only got gallons back which is a lie because I only use gallons every months and when they fill the tank on 8/I had gallons in it that I already paid for and I got taken to court for $plus court costs so I have to pay them bucks for $of gas they claim I used
Stay away from Heller's gas they are s*** b** crooks!
On or about 2/6/I received a propane delivery from Heller's Gas(My wife has the bill at home so I don't have the exact date but I can provide that if needed) days later I noticed that there was a large davit in my driveway where a vehicle had bottomed outThere were only vehicles that had visited us in those days and was *** and the other was Heller's GasI called both and asked if they could talk to their drivers and get back to me*** opened an internal investigation and it was proven that they had a regular van that came to our house and there would have been no reason for the van to need to use my turn around (paved hill) and additionally, regular cars or vans will not bottom out in my turn aroundI called Troy Z*** of Heller's Gas and he told me that he would talk to the driver and ask her if she recalled bottoming out in my drivewayBased on the damage, it would be impossible for someone to not hear the impact/scrapingI waited and waited and waitedI tex
I am disputing a refund I was to receive that was not in the full amount from Heller's Gas as agreed I signed up for Hellers Gas with of their gallon propane tanks They were installed with minimal gas on June 18th, 2013, and a separate truck was to come fill the tanksBefore the tanks were filled, we decided to not proceed with the install I called the salesperson, to cancel the delivery and we were going to sell the home/buyers remorse We were going to recommend the company to the new owners as a good business gesture for dropping off the tanks or pick them up as they were not even filled yet The salesperson reported this to her supervisor,Troy, that we did not want the tanks filled and either to pick up the tanks or leave them there to gain the sale of the new owner He called me that same day and wanted me to still fill the tanks and if the new owner would keep them, I would be credited and the new owner would be billed Ultimately, the new owners kept the tanks
During this current cold spell I dont feel that my customer needs are being filled I also feel that I am being lied to and misinformed about my delivery ticket I have less than 15lbs of propane and requested propane over a week ago and still can not get a delivery date When I was told over a week ago by another employee that it would be 1-days for delivery Now Im told I cant be given a date Not happy with the current customer service I have a yr old and a mos old pregnant daughter as well as pets and other family members in the home And freezing pipe concerns Having tp keep the heat down to degrees or less to avoid running out
On July 6, Heller's Gas made a delivery of gallons of LPGI have two gallon tanks, and this filled them to 80%I had plenty of gas for the summer, and this delivery required me to pay $for gas I didn't need, and I wouldn't be using until AutumnI had been considering switching back to natural gas, and my having to pay for LPG months ahead of my using it was the reason I called UGI and made arrangements to switch back to natural gas, which I will pay for as I use it, not months ahead of when I use it I converted back to natural gasI called Heller's Gas to remove their tanksIt was a month before they removed the tanksThey didn't remove the heavy blocks they had placed under the tanks when the tanks were installedI will have to pay to have them hauled awayI live alone and I use very little gas in the summerI waited several weeks and then I called and asked when I would receive my refund check, and I was told I don't get a refundTwo gallon tanks a
I’ve been a customer with Heller Gas since 2015, when my wife and I bought our houseWe bought this little fixer-upper farm house on the side of a mountain in central PA not realizing all the challenges that would be coming our wayThe winters can be absolutely miserable on the mountain with the steep incline of the road, heavy snowfalls as compared to the valley below, and blistering windsIn the spring and fall rain washes out the road and temporarily turns our driveway into a small river No matter what the situation was, every single time I picked up the phone for a refill on our propane the customer rep from Heller would always tell me they were on their way and when I could expect themTheir drivers are incredibly nice and must have at least a taste for a touch of dangerI once saw our delivery driver (driver number 1455) pull just past our driveway, slip the clutch (or possibly just popped it into neutral) and back right in with one fluid motion in the middle of a snow storm, around a blind curve, on a road that is 50mph, and did I mention this is on the side of a mountain? If I’m home, whichever driver is delivering to me for that fill will typically keep me entertained with some story about the area or a delivery they were on some time agoThey are always polite and professional, just good folk ya know? I've even spoke to the VP of the company who was a humble fella was kind and understanding, even when I called to terminate my service
With everything you’ve read you're probably thinking this is an awesome company with great people on in every feasible position, who in their right mind would cancel this service? The answer is simple, I didThe little lady and I have been thinking more and more about having a little bundle of joy of our very ownWith the fixer-upper draining a good amount of what I make and the potential upcoming cost of a pregnant wife, I started asking around how some people at work were saving money in this economyI received a number of good ideas, but nothing I hadn’t heard before or anything I wasn’t already doingThis guy that is more of a friend of a friend told me about this company called Thrifty Propane out of OhioHe said their prices were to die forI wasn’t considering replacing Heller since I had gotten such great service in the past but I did decide I would look into it
The next day I pulled up the Thrifty Propane website and was absolutely baffled that they run a special where you can per buy insanely cheap propane and if you buy in bulk they will give you a free tankI talked it over with the wife and I decided to give Thrifty a callThis is where I made an incredibly costly mistakeWhen I called I spoke to a somewhat belligerent older man named BradHe was pushy, told me the size tank I wanted (500gal with a pre buy of gallons of propane) wasn’t available and he thought I would be more than fine with a smaller tank with a slightly smaller pre buy amountWe have a discussion about the delivery fee for the tankI told him it was free according to the website and he insisted that it was a service paid for by the customer and if I'm right the computer will take the charge off at the endSo Brad starts rambling though all these fees and charges, this and thatHe gives me a price for everything which all has to be paid for in advanceI pay him and he says the tank will be to me in weeks
I called Heller the next day and spoke to a young man named RyanI told him the situation and that I was leaving as a customerHe seemed genuinely sad to hear that I had gone with another company but said not to worry and that they can come pick up my tanks whenever Thrifty gets around to dropping my new tank offRyan also tells me that I would be getting a call from their corporate office in the next couple of days about why I decided to leave and if there was anything that caused me to leaveI told Ryan right then and there that I had nothing but good things to say about Heller and that it was simply a matter of moneyAbout a day passed and sure enough I received a call from Heller’s corporate officeIt was the VP of the companyI was pretty surprise that he was taking the time out of his day to call a random customer that he had never met or had any dealings withWe talked for a while and I did my best to make sure that he understood that this was just an economical move and that I didn’t have a single negative thing about the companyHe was very understanding and wished me well
About a week after I placed my order, I get my first letter from ThriftyI figured it was a welcome letter and maybe a mission statement from the companyI was wrongIt was a photocopied piece of paper saying that tanks are on backorder and that they are not able to schedule an installation date at this timeI’m not super happy about this so I call Brad backBrad confirms that the tanks are back ordered and that I shouldn’t even call back for weeksHe wasn’t polite or even apologetic for misleading meLater in the week I get my second letter from ThriftyIt is the breakdown of all the fees and services I have paid for along with the pre buy policyEven though the delivery of my tank was supposed to be free I saw that I was charged $for tank deliveryI decided to email Brad inquiring about the delivery charge and to supply him with screenshots from the website the day I orderedThe website clearly said the delivery, installation and regulators were freeBrad insists that he can't open the screenshot the first several times I send it to himSo I break the photo down into smaller parts and try to send it one last timeI start getting this feeling that all these emails are a stall tactic It was a while before I heard back from Brad after breaking the photo down so I figured he was finally able to figure out how to open the images and was handling the situationI was once again wrongI eventually received an email back from Brad stating that there wasn’t a timestamp on the photo and that he didn’t feel that it was sufficientI composed myself and wrote Brad back in a kind yet firm tone what we had agreed uponBrad pulled the recording from our phone conversation where we had discussed the delivery fee and said I didn’t disagree with him strong enough at the time of purchase and I should have known betterWe went back and forth several more times that day and it was a nightmare
Fast forward now to weeks since I bought my propane and tank from ThriftyI call the 1-customer service number and go through the prompts to select schedule deliveryThe delivery department was busy so I left a message explaining my situation and that I would like a call backA few days later I received a call back from a sweet young lady named AiryanShe proceeds to tell me that they still don’t have any tanks in, and they aren’t sure when they will be able to schedule me for a deliveryThis was the last straw for meI politely told Airyan that I would like to cancel my order and asked her how to go about getting a refundAiryan’s whole demeanor instantly changedShe became extremely combative and wouldn’t let me get a single word in edgewise and sharply got off the phoneMy heart instantly sank when I heard the phone clickThrifty had sold me a bait and switch tank, overcharged me for my tank, had no intention of delivering by my initial quote date, and we now going to make it as hard as possible for me to get my money backThere is no worse feeling than the one you get when you feel you won’t be able to provide basic essentials for your family and having been swindled out of your hard earned money
After I had a moment to gather my thoughts, I called Heller Gas’ customer service praying that I could maybe work out a deal with them to stay on as a customerRyan (who is now my hands down favorite customer service rep) picked up my callHe was already familiar with the previous situation and that I had planned to leaveI filled him in on the last few weeks and what a fool I felt like and asked if there was anything we could doRyan said he would look into it and have to get back to me with a decision from their corporate officeHe must have picked up on the fact that I was very down because he spent quite a while just shooting the breeze and making some jokes here and thereI do have to say I felt a little better when I got off the phone, but I was still unsure of what I could do to further resolve any of these issue that I had made for myselfLater that day Ryan called me back to say that corporate had agreed to keep me on as a customer and after hearing my story and how I was conned that they would drop and extra tank off at my house and gave me a far better price than what I deserved of the propaneI can’t even tell you how grateful I was in that moment
I made a massive mistake and let a few dollars blind me to the fact that these online, too good to be true companies, are nothing but con-artists looking to get you on the hook and never deliverHeller really pulled though for me and I am beyond grateful to themIf you need a solid gas company that is true to their word, go with HellerThe have great service and even better peopleRyan
Thank you again from the mountain,
-R
I am a US Veteran (Army) honorable dischargedage with numerous health issues I have been treated in a disrespectful and unprofessional manner by this company HELLER'S Propane I have had numerous problems with delivery issues of propane to heat my home in the last years The tank now owned by Hellers, which was transferred by *** *** when my house was constructed in 1998, is a subterrain tank located on my property My wife who is and recuperating from the Flu and respiratory condition, made a request for Propane delivery on 3/12/and 3/13/(to be delivered on 3/13/(%) left in tank, due to forcasted NorEastern snow storm Heller's refused delivery (Trish :Hellers rep stated that they had to Prioritize deliveries to all patrons.) The snow storm presented with 8-12" of snow and than Heller's stated that I had to go shovel out the tank location that the delivery can be made I can barely walk it is cold in the house and we order the Propane when we hav
Two months ago I called the company and told them I was transferring to a new propane company, that their tank was disconnected and sitting off to the edge of my driveway and please come pick it upSix weeks later I called them again because they still hadn’t picked it up they told me we never had a conversation which was a complete and total lie because that was the only reason I called them to tell them to pick up the tankThe man who answered proceeded to tell me about the new company I went with and how they provided such awful service and tried to talk me into giving him all kinds of information , I again requested that they come and pick up their tankThat was two weeks ago now they are calling me and leaving me messages to give them a call and explain what I want them to do as far as sending me propaneIt’s like dealing with the mafia you cannot get rid of themI need them to come pick up their tank and get it off my propertyI would not deal with this company again if th
I am customer with Heller’s Gas with probably for one year, I had a bad experience with them a month agoMy first order was in September that time they didn’t inform me that they will filled up tank every year no matter what if you schedule or not, which is improperI use gas only for cooking and I don’t cook much everyday also I’ve two big tank of propane at my homeThey filled out tank in September with out letting me know and hang billing statement $on the doorWhen I called them to ask about that bill, they said they filled the tank and that is their business policyBut my concern is you have to let your customers know before you do anything in their propertyI asked them to show me how much they fill? and if they filled or not because I was not at home and my mom didn’t see anyone was in our propertyManager at *** he didn’t reply me proper way so I called customer service and they transfer me to their Vice President, I explain him everything and he sc
We had come to a deal that was made with Heller's verified through email for a payoff on our account The was no contingency on this deal We closed our account and now they are trying to renege on the deal and charge us the full amount even after agreeing we were over charged
Leased a gal tank delivered FULL Had filled several times Sold my trailer so they picked up a full tank Called today to see if I could get reimbursed for the gas I PAID FOR ($100.00) and was told they don't reimburse for the gas left in the tank So they changed me $for the gas took the tank and then charged the next person $for the gas WAY TO GET DOUBLED PAID FOR THE SAME GAS! NEVER AGAIN!
I don't even know where to beginI guess this all started awhile agoBasically, last winter we noticed we were getting low on fuel, so we called and placed an order for moreWe're told it'll be here in a couple daysThey go by, we call back, there's no record of our order even though I already gave them my credit card info and everythingBut now they "fixed it" and our fuel would be out "soon"Well, they didn't show upThis happened two more times before our fuel was finally delivered, over a week later from our first callAnyway, about a month later, without me having any idea I'm on any kind of automatic refill, they show up and fill my tankIn fact, I was under the impression I didn't even qualify for automatic refill, as their bill at the time, clearly stated that you had to be a customer for a year and sign up for it!! I was a new customer and never signed up for anything and was never informed I was signed up for itBut anyhow, as soon as we realized what was going on w
Two months ago I called the company and told them I was transferring to a new propane company, that their tank was disconnected and sitting off to the edge of my driveway and please come pick it upSix weeks later I called them again because they still hadn’t picked it up they told me we never had a conversation which was a complete and total lie because that was the only reason I called them to tell them to pick up the tankThe man who answered proceeded to tell me about the new company I went with and how they provided such awful service and tried to talk me into giving him all kinds of information , I again requested that they come and pick up their tankThat was two weeks ago now they are calling me and leaving me messages to give them a call and explain what I want them to do as far as sending me propaneIt’s like dealing with the mafia you cannot get rid of themI need them to come pick up their tank and get it off my propertyI would not deal with this company again if th
This company allowed our family as of today to be without a heat source for the past three daysThe temperatures have been in the single digits to negative digits at night Was finally able to speak to a human voice at 12:PM on January 8, saying that the delivery will be made today We are on a automatic monthly service plan I would recommend this company to someone who you want to freeze to deathThis company should not be allowed to operate in northeastern Pennsylvania
I am on auto deliver and prepaid for gallons of heating fuel for this winterI also use the gas for my cooking on my gas stoveI contacted the company Thursday December 28, to let them know I was down to 25% in my fuel tanks and see when I would be getting a deliverI was told the beginning of the weekI contacted them again on Wednesday January 3, to inquire where my delivery was since I was at 10% fuel now and was told possible Thursday or fridayOn Friday January I called since I was down to less than 10%I was told to call when I ran out of fuelMy daughter called Saturday January at 10:26am and spoke to a manager named Jason who couldn't provide a delivery date and stated if I ran out of fuel to call the emergency number and someone would delivery fuel within hours with no emergency charge to deliver fuelHe stated they currently had customers out of fuelI also called Saturday at 7:40am and left a message for a call back with no return call recei
Heller’s advises us that we did not need two gallon tanks of propane based on our usageThey came to our residence and removed a tank that was 75% fullWe were told that we would be refunded for this amount because we had already paid for itRefund never occurredThis incident was a year ago
We have complained many times to be removed from auto refill and would like them to refill only when we ask them to do soThey continue to come and fill tank, even though we never asked them to do so
At this point, they filled the current remaining tank, which was not authorized or needed
Now, they want us to pay for that unauthorized deliveryThey are the ones that owe us money from the tank they removed
We are constantly being called and harassed to pay a bill that we do not owe them
On July 6, Heller's Gas made a delivery of gallons of LPGI have two gallon tanks, and this filled them to 80%I had plenty of gas for the summer, and this delivery required me to pay $for gas I didn't need, and I wouldn't be using until AutumnI had been considering switching back to natural gas, and my having to pay for LPG months ahead of my using it was the reason I called UGI and made arrangements to switch back to natural gas, which I will pay for as I use it, not months ahead of when I use it I converted back to natural gasI called Heller's Gas to remove their tanksIt was a month before they removed the tanksThey didn't remove the heavy blocks they had placed under the tanks when the tanks were installedI will have to pay to have them hauled awayI live alone and I use very little gas in the summerI waited several weeks and then I called and asked when I would receive my refund check, and I was told I don't get a refundTwo gallon tanks a
Hello folks My name is Joe and I am very upset at the moment because after years of faithful service on our part we were told we owed some debt that we clearly didn't owe and it took times and a lot of aggravation to, I hope?.have a final solution?..You see back in February we were charged $a gallon ($459.25) for home heating propane when in fact we had an agreed upon price of $per gallon so I called and spoke with Jason after being stressed all weekend that it was a drivers error and will be taken care of and the new total would be $311.03..much better we think and paid the bill like always..well another two months and I call for gallons to hold us over and was asked "do you want our driver to pick up the balance you owe ?$so I say from what and he states the deal from February again so I go on to explain it again now to this man and finally after minutes he says Oh! I see they forgot to fix this credit here 'll take care of it..O.K....Alright last night I go to mail box to find a bill from Heller's Gas in the amount of $because now there is a late fee attached to it..so I call ask for a supervisor but end up the entire time speaking and put on hold with Amanda who was personable and friendly in spite of me being quite angry and letting her know that this is the 4th time trying to correct this and that they probably lost me as a customer and tha I was willing to fight this I also stated I did not want this to reflect on my credit history...so after back and forth on hold she finally stated she had found their error with the credit that was supposed to be done in February and would make sure it was taken care of..I asked her to send some sort of receipt for this conversation and credit ..which she said she would send so I guess that part is done..I HOPE..one other thing is all last season we had to call a few times because they were coming every three weeks instead of agreed upon weeks and because of this we were charged a service fee each time so Like 3-extra $fees that finally I had to call and tell them not to bring gas unless I called for it?....be careful people where ever you go ..they are human andwill..make mistakes..but getting them to admit and accept is a whole other ball game...GOOD LUCK...JOE
I’ve been a customer with Heller Gas since 2015, when my wife and I bought our houseWe bought this little fixer-upper farm house on the side of a mountain in central PA not realizing all the challenges that would be coming our wayThe winters can be absolutely miserable on the mountain with the steep incline of the road, heavy snowfalls as compared to the valley below, and blistering windsIn the spring and fall rain washes out the road and temporarily turns our driveway into a small river No matter what the situation was, every single time I picked up the phone for a refill on our propane the customer rep from Heller would always tell me they were on their way and when I could expect themTheir drivers are incredibly nice and must have at least a taste for a touch of dangerI once saw our delivery driver (driver number 1455) pull just past our driveway, slip the clutch (or possibly just popped it into neutral) and back right in with one fluid motion in the middle of a snow storm, around a blind curve, on a road that is 50mph, and did I mention this is on the side of a mountain? If I’m home, whichever driver is delivering to me for that fill will typically keep me entertained with some story about the area or a delivery they were on some time agoThey are always polite and professional, just good folk ya know? I've even spoke to the VP of the company who was a humble fella was kind and understanding, even when I called to terminate my service
With everything you’ve read you're probably thinking this is an awesome company with great people on in every feasible position, who in their right mind would cancel this service? The answer is simple, I didThe little lady and I have been thinking more and more about having a little bundle of joy of our very ownWith the fixer-upper draining a good amount of what I make and the potential upcoming cost of a pregnant wife, I started asking around how some people at work were saving money in this economyI received a number of good ideas, but nothing I hadn’t heard before or anything I wasn’t already doingThis guy that is more of a friend of a friend told me about this company called Thrifty Propane out of OhioHe said their prices were to die forI wasn’t considering replacing Heller since I had gotten such great service in the past but I did decide I would look into it
The next day I pulled up the Thrifty Propane website and was absolutely baffled that they run a special where you can per buy insanely cheap propane and if you buy in bulk they will give you a free tankI talked it over with the wife and I decided to give Thrifty a callThis is where I made an incredibly costly mistakeWhen I called I spoke to a somewhat belligerent older man named BradHe was pushy, told me the size tank I wanted (500gal with a pre buy of gallons of propane) wasn’t available and he thought I would be more than fine with a smaller tank with a slightly smaller pre buy amountWe have a discussion about the delivery fee for the tankI told him it was free according to the website and he insisted that it was a service paid for by the customer and if I'm right the computer will take the charge off at the endSo Brad starts rambling though all these fees and charges, this and thatHe gives me a price for everything which all has to be paid for in advanceI pay him and he says the tank will be to me in weeks
I called Heller the next day and spoke to a young man named RyanI told him the situation and that I was leaving as a customerHe seemed genuinely sad to hear that I had gone with another company but said not to worry and that they can come pick up my tanks whenever Thrifty gets around to dropping my new tank offRyan also tells me that I would be getting a call from their corporate office in the next couple of days about why I decided to leave and if there was anything that caused me to leaveI told Ryan right then and there that I had nothing but good things to say about Heller and that it was simply a matter of moneyAbout a day passed and sure enough I received a call from Heller’s corporate officeIt was the VP of the companyI was pretty surprise that he was taking the time out of his day to call a random customer that he had never met or had any dealings withWe talked for a while and I did my best to make sure that he understood that this was just an economical move and that I didn’t have a single negative thing about the companyHe was very understanding and wished me well
About a week after I placed my order, I get my first letter from ThriftyI figured it was a welcome letter and maybe a mission statement from the companyI was wrongIt was a photocopied piece of paper saying that tanks are on backorder and that they are not able to schedule an installation date at this timeI’m not super happy about this so I call Brad backBrad confirms that the tanks are back ordered and that I shouldn’t even call back for weeksHe wasn’t polite or even apologetic for misleading meLater in the week I get my second letter from ThriftyIt is the breakdown of all the fees and services I have paid for along with the pre buy policyEven though the delivery of my tank was supposed to be free I saw that I was charged $for tank deliveryI decided to email Brad inquiring about the delivery charge and to supply him with screenshots from the website the day I orderedThe website clearly said the delivery, installation and regulators were freeBrad insists that he can't open the screenshot the first several times I send it to himSo I break the photo down into smaller parts and try to send it one last timeI start getting this feeling that all these emails are a stall tactic It was a while before I heard back from Brad after breaking the photo down so I figured he was finally able to figure out how to open the images and was handling the situationI was once again wrongI eventually received an email back from Brad stating that there wasn’t a timestamp on the photo and that he didn’t feel that it was sufficientI composed myself and wrote Brad back in a kind yet firm tone what we had agreed uponBrad pulled the recording from our phone conversation where we had discussed the delivery fee and said I didn’t disagree with him strong enough at the time of purchase and I should have known betterWe went back and forth several more times that day and it was a nightmare
Fast forward now to weeks since I bought my propane and tank from ThriftyI call the 1-customer service number and go through the prompts to select schedule deliveryThe delivery department was busy so I left a message explaining my situation and that I would like a call backA few days later I received a call back from a sweet young lady named AiryanShe proceeds to tell me that they still don’t have any tanks in, and they aren’t sure when they will be able to schedule me for a deliveryThis was the last straw for meI politely told Airyan that I would like to cancel my order and asked her how to go about getting a refundAiryan’s whole demeanor instantly changedShe became extremely combative and wouldn’t let me get a single word in edgewise and sharply got off the phoneMy heart instantly sank when I heard the phone clickThrifty had sold me a bait and switch tank, overcharged me for my tank, had no intention of delivering by my initial quote date, and we now going to make it as hard as possible for me to get my money backThere is no worse feeling than the one you get when you feel you won’t be able to provide basic essentials for your family and having been swindled out of your hard earned money
After I had a moment to gather my thoughts, I called Heller Gas’ customer service praying that I could maybe work out a deal with them to stay on as a customerRyan (who is now my hands down favorite customer service rep) picked up my callHe was already familiar with the previous situation and that I had planned to leaveI filled him in on the last few weeks and what a fool I felt like and asked if there was anything we could doRyan said he would look into it and have to get back to me with a decision from their corporate officeHe must have picked up on the fact that I was very down because he spent quite a while just shooting the breeze and making some jokes here and thereI do have to say I felt a little better when I got off the phone, but I was still unsure of what I could do to further resolve any of these issue that I had made for myselfLater that day Ryan called me back to say that corporate had agreed to keep me on as a customer and after hearing my story and how I was conned that they would drop and extra tank off at my house and gave me a far better price than what I deserved of the propaneI can’t even tell you how grateful I was in that moment
I made a massive mistake and let a few dollars blind me to the fact that these online, too good to be true companies, are nothing but con-artists looking to get you on the hook and never deliverHeller really pulled though for me and I am beyond grateful to themIf you need a solid gas company that is true to their word, go with HellerThe have great service and even better peopleRyan
Thank you again from the mountain,
-R
In June my husband contacted Heller's in Carlisle to arrange for propane delivery at our residence He wanted (2) POUND tanks, but we received (2) GALLON tanks We were new to the whole situation, so assumed this was correct After a mild winter in and into 2017, with Heller's trying multiple times to deliver more fuel, we realized the issue was that we were not ever going to "turn the tanks" that we had since this was used a secondary heating source Heller's picked up one of the tanks and credited our account with the propane return Leaving us with one tank to "turn" and our own ignorance of how our new system worked, in September/October we received a bill for "0" gallons delivered in the form of a "minimum use fee." This bill exceeded the amount of our "credit" with the company and after calling to complain, I issued a check for the balance of $91.46, effectively for the rental of the tank for the past year, but NO new propane While upset at this, I admit
This company is horrible, they rip customers off every chance they getI wish the park manager would have told me to stay away from them like she told my neighborThey over charged me for years and when I ended service with them they took a tank of propane off my property that had more gas in it than the gallons then they delivered after I caught them cheating me and told them I was done with themThe last bill was for $they said they only got gallons back which is a lie because I only use gallons every months and when they fill the tank on 8/I had gallons in it that I already paid for and I got taken to court for $plus court costs so I have to pay them bucks for $of gas they claim I used
Stay away from Heller's gas they are s*** b** crooks!
On or about 2/6/I received a propane delivery from Heller's Gas(My wife has the bill at home so I don't have the exact date but I can provide that if needed) days later I noticed that there was a large davit in my driveway where a vehicle had bottomed outThere were only vehicles that had visited us in those days and was *** and the other was Heller's GasI called both and asked if they could talk to their drivers and get back to me*** opened an internal investigation and it was proven that they had a regular van that came to our house and there would have been no reason for the van to need to use my turn around (paved hill) and additionally, regular cars or vans will not bottom out in my turn aroundI called Troy Z*** of Heller's Gas and he told me that he would talk to the driver and ask her if she recalled bottoming out in my drivewayBased on the damage, it would be impossible for someone to not hear the impact/scrapingI waited and waited and waitedI tex
I am disputing a refund I was to receive that was not in the full amount from Heller's Gas as agreed I signed up for Hellers Gas with of their gallon propane tanks They were installed with minimal gas on June 18th, 2013, and a separate truck was to come fill the tanksBefore the tanks were filled, we decided to not proceed with the install I called the salesperson, to cancel the delivery and we were going to sell the home/buyers remorse We were going to recommend the company to the new owners as a good business gesture for dropping off the tanks or pick them up as they were not even filled yet The salesperson reported this to her supervisor,Troy, that we did not want the tanks filled and either to pick up the tanks or leave them there to gain the sale of the new owner He called me that same day and wanted me to still fill the tanks and if the new owner would keep them, I would be credited and the new owner would be billed Ultimately, the new owners kept the tanks
During this current cold spell I dont feel that my customer needs are being filled I also feel that I am being lied to and misinformed about my delivery ticket I have less than 15lbs of propane and requested propane over a week ago and still can not get a delivery date When I was told over a week ago by another employee that it would be 1-days for delivery Now Im told I cant be given a date Not happy with the current customer service I have a yr old and a mos old pregnant daughter as well as pets and other family members in the home And freezing pipe concerns Having tp keep the heat down to degrees or less to avoid running out
On July 6, Heller's Gas made a delivery of gallons of LPGI have two gallon tanks, and this filled them to 80%I had plenty of gas for the summer, and this delivery required me to pay $for gas I didn't need, and I wouldn't be using until AutumnI had been considering switching back to natural gas, and my having to pay for LPG months ahead of my using it was the reason I called UGI and made arrangements to switch back to natural gas, which I will pay for as I use it, not months ahead of when I use it I converted back to natural gasI called Heller's Gas to remove their tanksIt was a month before they removed the tanksThey didn't remove the heavy blocks they had placed under the tanks when the tanks were installedI will have to pay to have them hauled awayI live alone and I use very little gas in the summerI waited several weeks and then I called and asked when I would receive my refund check, and I was told I don't get a refundTwo gallon tanks a
I’ve been a customer with Heller Gas since 2015, when my wife and I bought our houseWe bought this little fixer-upper farm house on the side of a mountain in central PA not realizing all the challenges that would be coming our wayThe winters can be absolutely miserable on the mountain with the steep incline of the road, heavy snowfalls as compared to the valley below, and blistering windsIn the spring and fall rain washes out the road and temporarily turns our driveway into a small river No matter what the situation was, every single time I picked up the phone for a refill on our propane the customer rep from Heller would always tell me they were on their way and when I could expect themTheir drivers are incredibly nice and must have at least a taste for a touch of dangerI once saw our delivery driver (driver number 1455) pull just past our driveway, slip the clutch (or possibly just popped it into neutral) and back right in with one fluid motion in the middle of a snow storm, around a blind curve, on a road that is 50mph, and did I mention this is on the side of a mountain? If I’m home, whichever driver is delivering to me for that fill will typically keep me entertained with some story about the area or a delivery they were on some time agoThey are always polite and professional, just good folk ya know? I've even spoke to the VP of the company who was a humble fella was kind and understanding, even when I called to terminate my service
With everything you’ve read you're probably thinking this is an awesome company with great people on in every feasible position, who in their right mind would cancel this service? The answer is simple, I didThe little lady and I have been thinking more and more about having a little bundle of joy of our very ownWith the fixer-upper draining a good amount of what I make and the potential upcoming cost of a pregnant wife, I started asking around how some people at work were saving money in this economyI received a number of good ideas, but nothing I hadn’t heard before or anything I wasn’t already doingThis guy that is more of a friend of a friend told me about this company called Thrifty Propane out of OhioHe said their prices were to die forI wasn’t considering replacing Heller since I had gotten such great service in the past but I did decide I would look into it
The next day I pulled up the Thrifty Propane website and was absolutely baffled that they run a special where you can per buy insanely cheap propane and if you buy in bulk they will give you a free tankI talked it over with the wife and I decided to give Thrifty a callThis is where I made an incredibly costly mistakeWhen I called I spoke to a somewhat belligerent older man named BradHe was pushy, told me the size tank I wanted (500gal with a pre buy of gallons of propane) wasn’t available and he thought I would be more than fine with a smaller tank with a slightly smaller pre buy amountWe have a discussion about the delivery fee for the tankI told him it was free according to the website and he insisted that it was a service paid for by the customer and if I'm right the computer will take the charge off at the endSo Brad starts rambling though all these fees and charges, this and thatHe gives me a price for everything which all has to be paid for in advanceI pay him and he says the tank will be to me in weeks
I called Heller the next day and spoke to a young man named RyanI told him the situation and that I was leaving as a customerHe seemed genuinely sad to hear that I had gone with another company but said not to worry and that they can come pick up my tanks whenever Thrifty gets around to dropping my new tank offRyan also tells me that I would be getting a call from their corporate office in the next couple of days about why I decided to leave and if there was anything that caused me to leaveI told Ryan right then and there that I had nothing but good things to say about Heller and that it was simply a matter of moneyAbout a day passed and sure enough I received a call from Heller’s corporate officeIt was the VP of the companyI was pretty surprise that he was taking the time out of his day to call a random customer that he had never met or had any dealings withWe talked for a while and I did my best to make sure that he understood that this was just an economical move and that I didn’t have a single negative thing about the companyHe was very understanding and wished me well
About a week after I placed my order, I get my first letter from ThriftyI figured it was a welcome letter and maybe a mission statement from the companyI was wrongIt was a photocopied piece of paper saying that tanks are on backorder and that they are not able to schedule an installation date at this timeI’m not super happy about this so I call Brad backBrad confirms that the tanks are back ordered and that I shouldn’t even call back for weeksHe wasn’t polite or even apologetic for misleading meLater in the week I get my second letter from ThriftyIt is the breakdown of all the fees and services I have paid for along with the pre buy policyEven though the delivery of my tank was supposed to be free I saw that I was charged $for tank deliveryI decided to email Brad inquiring about the delivery charge and to supply him with screenshots from the website the day I orderedThe website clearly said the delivery, installation and regulators were freeBrad insists that he can't open the screenshot the first several times I send it to himSo I break the photo down into smaller parts and try to send it one last timeI start getting this feeling that all these emails are a stall tactic It was a while before I heard back from Brad after breaking the photo down so I figured he was finally able to figure out how to open the images and was handling the situationI was once again wrongI eventually received an email back from Brad stating that there wasn’t a timestamp on the photo and that he didn’t feel that it was sufficientI composed myself and wrote Brad back in a kind yet firm tone what we had agreed uponBrad pulled the recording from our phone conversation where we had discussed the delivery fee and said I didn’t disagree with him strong enough at the time of purchase and I should have known betterWe went back and forth several more times that day and it was a nightmare
Fast forward now to weeks since I bought my propane and tank from ThriftyI call the 1-customer service number and go through the prompts to select schedule deliveryThe delivery department was busy so I left a message explaining my situation and that I would like a call backA few days later I received a call back from a sweet young lady named AiryanShe proceeds to tell me that they still don’t have any tanks in, and they aren’t sure when they will be able to schedule me for a deliveryThis was the last straw for meI politely told Airyan that I would like to cancel my order and asked her how to go about getting a refundAiryan’s whole demeanor instantly changedShe became extremely combative and wouldn’t let me get a single word in edgewise and sharply got off the phoneMy heart instantly sank when I heard the phone clickThrifty had sold me a bait and switch tank, overcharged me for my tank, had no intention of delivering by my initial quote date, and we now going to make it as hard as possible for me to get my money backThere is no worse feeling than the one you get when you feel you won’t be able to provide basic essentials for your family and having been swindled out of your hard earned money
After I had a moment to gather my thoughts, I called Heller Gas’ customer service praying that I could maybe work out a deal with them to stay on as a customerRyan (who is now my hands down favorite customer service rep) picked up my callHe was already familiar with the previous situation and that I had planned to leaveI filled him in on the last few weeks and what a fool I felt like and asked if there was anything we could doRyan said he would look into it and have to get back to me with a decision from their corporate officeHe must have picked up on the fact that I was very down because he spent quite a while just shooting the breeze and making some jokes here and thereI do have to say I felt a little better when I got off the phone, but I was still unsure of what I could do to further resolve any of these issue that I had made for myselfLater that day Ryan called me back to say that corporate had agreed to keep me on as a customer and after hearing my story and how I was conned that they would drop and extra tank off at my house and gave me a far better price than what I deserved of the propaneI can’t even tell you how grateful I was in that moment
I made a massive mistake and let a few dollars blind me to the fact that these online, too good to be true companies, are nothing but con-artists looking to get you on the hook and never deliverHeller really pulled though for me and I am beyond grateful to themIf you need a solid gas company that is true to their word, go with HellerThe have great service and even better peopleRyan
Thank you again from the mountain,
-R
I am a US Veteran (Army) honorable dischargedage with numerous health issues I have been treated in a disrespectful and unprofessional manner by this company HELLER'S Propane I have had numerous problems with delivery issues of propane to heat my home in the last years The tank now owned by Hellers, which was transferred by *** *** when my house was constructed in 1998, is a subterrain tank located on my property My wife who is and recuperating from the Flu and respiratory condition, made a request for Propane delivery on 3/12/and 3/13/(to be delivered on 3/13/(%) left in tank, due to forcasted NorEastern snow storm Heller's refused delivery (Trish :Hellers rep stated that they had to Prioritize deliveries to all patrons.) The snow storm presented with 8-12" of snow and than Heller's stated that I had to go shovel out the tank location that the delivery can be made I can barely walk it is cold in the house and we order the Propane when we hav
Two months ago I called the company and told them I was transferring to a new propane company, that their tank was disconnected and sitting off to the edge of my driveway and please come pick it upSix weeks later I called them again because they still hadn’t picked it up they told me we never had a conversation which was a complete and total lie because that was the only reason I called them to tell them to pick up the tankThe man who answered proceeded to tell me about the new company I went with and how they provided such awful service and tried to talk me into giving him all kinds of information , I again requested that they come and pick up their tankThat was two weeks ago now they are calling me and leaving me messages to give them a call and explain what I want them to do as far as sending me propaneIt’s like dealing with the mafia you cannot get rid of themI need them to come pick up their tank and get it off my propertyI would not deal with this company again if th