American Summit Inc. DBA Summit Realtors

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***This has been resolvedplease close the complaintThank you
Regards,
*** ***

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization form was received.
Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I SPOKE WITH AN NETPEE?? ON 4/25/I TOLD THEM THIS CREDIT APP IS FRAUDULENT I HAVE NEVER APPLIED FOR ANY TYPE OF SERVICE WITH THIS COMPANY AND I WAS TOLD THEY WILL BE IN CONTACT WITH ME I HAVE HEARD NOTHING BACK from this place or the lady I spoke with I want them to remove the inquiry off my credit file(s) It is FRAUDULENT I NEVER PUT IN AN APPFOR SERVICES OR CREDIT WITH THEM IF THEY WILL NOT REMOVE IT I WILL FILE AN SMALL CLAIMS LAWSUIT AND ALL THE INFOAS TO MATCH AT 100% AND I KNOW IT DONT BECAUSE SHE ASKED ME WAS THAT THE ONLY ADDRESS AND DID MY EMAIL HAVE AN PERIOD SO I KNOW IT IS FRAUDULENT I WILL SUE THEM IF THIS ISNT REMOVED FROM MY FILE THEY WILL SPEND MORE IN LAWYERS AND FEES AND time plus PAYING ME for not removing the FRAUDULENT INQUIRY FROM MY CREDIT FILE(S) REMOVE THE INQUIRY FROM MY FILE ITS FRAUD...... THATS MY DEMAND I DO HAVE AN FRAUD ALERT ON MY FILE I WAS NEVER CALLED OR CONTACTED BY THIS PLACE TO MAKE SURE IT WAS ME ASKING FOR SERVICES OR CREDIT...
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Re: Revdex.com complaint #***
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case in your records

[A default letter is provided here which indicates your acceptance of the business's offer. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I called the customer and he stated that SunTrust reached out to him directly this afternoon and the issue is resolved

Dear ** ***:We have received and reviewed your recent correspondence
forwarded to us from the Revdex.com regarding an overdraft fee on your above
referenced accountWe appreciate the opportunity to respond.Our records show that, on June 1, 2016, your account had a
balance of $1,An ATM
deposit for $increased your available
balance to $1,In addition, three items totaling $1,(***
*** for $1,115.90, *** *** *** *** *** for $and check *** for
$10.00) were presented for payment against this available balance, and the
account was assessed one $overdraft fee.Based on this information, we have determined that the fee
is validYour account has been credited with *** *** *** refunds this year
(*** on February and *** on April 11) for a total of ***We respectfully
decline your request for an additional refund.** ***, I hope this information is helpful to youShould you
have any additional questions regarding your account, please do not hesitate to
call us at *** *** a representative will be glad to assist you.Sincerely,*** ***

Re: Revdex.com complaint # *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received. Please close this case on your records

RevDex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has not offered any resolution and has not contacted me in daysThey referred me to a single persons cell phone number who does not answer his cell phone when calledPlease let me gather my belongings from this vehicle for gods sake and at the very least refund me my money
Regards,
*** ***

Dear *** ***,
We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the repossession of your vehicle, We appreciate the opportunity to respond
Our records reflect that on May 30, you signed the Retail Installment
Sale Contract Simple Finance Charge contract for the above referenced loan showing that your payment of $is due on the 14th of each month (copy enclosed)We are not required to make reminder calls regarding payments, On June 19,you were sent notification regarding the status of your account (copy enclosed)
Your payment of $1,that was received on June 20, was applied to your May and June payments and brought your account current, as you were paying a month behind We did not receive payments for the months of July and August On September 5, the vehicle was assigned out for repossession as the account was days past dueA payment of $was processed on September 8, 2014, which reduced the number of days past due to However, this was not enough to stop the repossession effortsThe vehicle was repossessed on September 10, 2014, at which time you were asked to pay $2,in order to redeem the vehicleThis amount represented $for your August payment, $for your September payment, a $repossession fee and a $principal reductionThe payment was received on September 10, and the release was sent to the vendor
Based on the above information, the reporting of the account is accurateIf you feel you made payments that were not credited to your account, upon receipt of copies of your cancelled checks, we will be glad ts research those payments for youYour request can be sent to SunTrust Bank, *** *** *** *** *** *** ***, We respectfully decline your request for payment to you for a new battery or for renting a car
*** ***we hope the information provided is helpful to you If you need further assistance, please don't hesitate to call *** *** or visit any SunTrust branchOur representatives will be glad to help you
Sincerely,
*** ***
Assistant Vice President
Client Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear ** ***We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding SunTrust’s decision to close your above referenced
accountWe appreciate the opportunity to respond.The decision to close the account was a business decision
made by SunTrust, as
explained in the August 31, letter from our Fraud
Management Department (copy enclosed)On September 3, you were mailed Official
check *** for $(saving account balance) and Official Check *** for
$(checking account balance)Your accounts are now closed.According to our Rules and Regulations for Deposit Accounts,
which is provided at account opening and is available on our website
suntrust.com(see about us-fee schedules- deposit account disclosures), “the
Bank may close your account at any time and for any reason or for no reason
without advance notice.” *** are pages and of our Rules for your
review.** ***, should you have any questions, please call Fraud
Risk Management at ***A representative will be glad to help youWe
wish you well in your future financial endeavors.Sincerely,*** ***

Re: Revdex.com complaint# *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com
"">as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed
the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not spoken to Diane Evans or anyone else from Suntrust bankI received a voicemail about weeks ago stating that someone from Suntrust would be calling me within daysI never got a call from Suntrust bankI am offended that Diane sent you a cover letter stating this matter has been taken care of when I never received an offer from themDiane Evan's correspondence is a blatant lie! There are plenty of other banks that I can entrust with my money if this is how Suntrus chooses to treat it's customersWe have had pRobles with them from the beginning and it doesn't look like they want to treat us any betterIf I don't get a response from them by the end of June, I will go to another bank.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a call from SunTrust about 2-weeks agoI returned the call on the number provided and left a messageI've tried calling again twice and each time I am unable to reach anyoneNo one has yet to return my call even though I am leaving voicemailsSunTrust has not anything done anything to resolve this issueThe contact person they assigned me to, Kathy B*** *** has not given me a call at all even though I've left her voicemails.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This is the WORST BANK IN AMERICA I am settling an estate for a family member I did go into the bank with all my documentation to close the account First it took three days for the documents to be approved by - as I was told legal - (death certificate and my appointment from the court) I got the accounts closed but now I have received a "bill" for "unpaid charged-off account" When I was in the bank, they were given all my information (address/telephone number) From the letter I received, it seems it was being mailed to the deceased person's old address (a property that was sold)I called the information number to find out exactly what this was because I had no problem with paying it out of the estate As the previous person stated I was told they could give me no information, I had to go into the branch All I wanted to know is what does unpaid charged-off account mean - can't tell me anything go into the branchThe letter also said if this wasn't paid it would be reported to the credit bureau as a "closed unsatisfactory account" As I stated, the person is deceased and Sun Trust has this information I have never dealt with a bank like this before Everything is go into the branch You go into the branch, apparently, the don't know how to do their jobs or they just don't care I would never recommend this bank to anyone I am glad it is not in my area

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authori:iation was received. Please close this case on your records