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American Summit Inc. DBA Summit Realtors

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American Summit Inc. DBA Summit Realtors Reviews (759)

Dear Mr***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust's decision to decline
the clalm referenced aboveI appreciate the opportunity to respond . We have researched your case again based on the information you provided Following this review, our decision to decline the case has been reversed, as explained in the March 15, letter from our Fraud Assistance Center (copy enclosed)Your account was credited $on March 14, (statement copy enclosed) . Your comments regarding this matter are important to us and were shared with the appropriate management areaSunTrust strives to provide exceptional service with each and every client Interaction, and I regret that we did not fully deliver on that this time. Mr***, your satlsfactlon Is important to us, and we ask that you allow us the opportunity to regain your confidenceShould you have any questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch A representative wlll be glad to assist you Thank you for banking with SunTrust. Sincerely, Kathy B*** Officer Client Advocacy Office

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.All I received was verification of my name and account, but no resolution was madeWhat's more is that we would like a formal apology from Una Renee H***, the Greenbriar Branch representative, who was exceedingly rude to myself and my mother, the primary business account holder for the above-referenced account.
Regards,
*** ***

January 3, 2017 *** ***
*** *** ***
*** ** *** 11px;">Re: Bill Pay Dispute Claims ***, *** and *** Revdex.com (Revdex.com) Case *** Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding our Bill Pay Services and late fees assessed by the billersI appreciate the opportunity to respond. When a bill payment is made by check, a paper check is created and mailed to the biller. Once a check is placed in the mail, we are not responsible for delays caused by the **
*** ***Your designated account will be debited when the check is presented for payment by the biller, which may occur before, on or after the scheduled delivery date. Since we can’t predict the exact date that a check will be presented to us for payment, please make sure you have sufficient funds in your account beginning a few days before your scheduled delivery date and keep such funds available until the payment is deducted from your SunTrust account. Our records indicate that you contacted us on November and again on November 18, to advise us that the October and November payments to *** *** were not received by their due date, causing *** *** to assess two late fees to your accountClaims *** and *** were establishedWe contacted the insurance company regarding the assessed late fees, and *** *** agreed to refund the feesIf you have any questions regarding the refunds, please contact ***
*** directly. Claim *** was established on December 8, when you contacted us and advised us that a payment to *** * *** *** *** had not been received, and a late fee was assessed to your account with themWe contacted *** * ***
*** *** regarding the payment; however, they would not discuss your account with us without your being present on the callFor this reason, please provide us with documentation of the late fee assessmentTo submit the documentation, you may contact us at and reference Claim *** for further assistance. Your comments regarding this issue are important to us and have been shared with the appropriate management teamSunTrust strives to provide exceptional service with each and every client interaction, and we understand that we did not meet these expectations in this situationFor that we apologize. Ms***, I regret any inconvenience caused by this matterShould you have any questions, please call us at 800.SUNTRUST (800.786.8787)A representative will be glad to speak with you. Sincerely, Kathy B*** Officer Client Advocacy Management Office

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received. Please close this case on your records

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed authorization form was received.
Please close this case on your records

Re: Revdex.com complaint# SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization
was received. Please close this case on your records

We have responded to ** *** *** by letter on December 30, 2014.If you have any questions about our response, please contact ** ***.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

SunTrust has responded to
our client but cannot share the response with the Revdex.com as no signed third party authorization was received
Please close this case on your records
Seth AM***
Officer - Client Advocacy Management Office I SunTrust Banks, Inc. I *** *** *** * *** *** *** * *** ** *** * *** *** * *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with their resolution because the company's bill pay satisfaction guarantee stated that your payment will arrive on time. The guarantee does not state anything about excluding mailed payments. I think they need to take their misleading guarantee off their website or revise it to say what they explained to me in their explanation, and I quote "We are not responsible for delays caused by the ** *** ***. Your designated account will be debited when the check is presented for payment by the biller, which may occur before, on or after the scheduled delivery date"
Regards,
*** ***

Re : Revdex.com complaint # *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received . Please close this case on your records

Please
keep case openThe vendor has not yet contacted me nor am I aware of any resolution*** ***
*** *** ***

Revdex.com complaint #***SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Re: Revdex.com complaint# *** ***
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
"">Please close this case onyour records

We responded to Ms*** by letter on April 17, If you have any questions about our response, please contact Ms***

Re: *** *** Revdex.com Case *** We responded to Mr*** by letter on February 24, If you have any questions about our response, please contact Mr***. Sincerely, *** ** *** Vice President and
Manager Executive Services

Re: Everyday Checking Account ending in *** Savings Account ending tn *** Revdex.com (Revdex.com) Case *** Consumer Financial Protection Bureau (CFPB) Case *** Dear Mrs***: We have received and reviewed your
correspondence forwarded to us from the Revdex.com and CFPB regarding SunTrust's decision to close your above referenced accounts. We appreciate the opportunity to respond, The decision to close the accounts was a business decision made by SunTrust, as explained In the January 16, letter from our Fraud Risk Management Department (copy enclosed)We do, however, understand and regret the frustration caused by your funds not being available to you when you visited our branchYou may be assured that your concerns have been forwarded to the appropriate management area. Our records reflect that Checks *** ($*** for Account ***) and *** ($*** for Account ***) were mailed to the address of record on January 20, 2015. ft is Sun Trust's policy to offer its banking products and services, including credit products, to any qualified applicant in a responsible and non~discriminatory manner, and in compliance with all applicable Fair Banking and Consumer Protection Laws. SunTrust is committed to fairly representing its products and services and honestly and transparently disclosing the associated costs and feesOur goal is to provide value to our clients, protect their interests, and assist them in selecting the products or services that meet their needsTo that end, we scrutinize our disclosures to ensure that they are clear and understandable; verify that information provided to our clients is complete and accurate; and listen to our clients' expressed needsWe provide comprehensive training to our employees and perform ongoing monitoring to ensure compliance with Consumer Protection Laws and Regulations. We take allegations of unfair, deceptive, or abusive acts and practices seriously and do not tolerate these actions from any employee. Mrs***, should you have any questions, please call our Fraud Risk Management Department at ***A representative will be glad to help you. We wish you well in your future financial endeavors . Sincerely, *** *** *** *** *** Client Advocacy Team

We responded to ** *** by letter on October 31, If you have any questions about our response, please contact ** ***
Sincerely,
*** * ***
Vice President and Manager
Executive Services

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe request that the company provide the following actionable line items:
1- refund of the erroneous fees charged by the company in the amount of $2-Remove the account that is in collection as erroneous and not attributed to the consumer.
If you have any questions regarding this, please do not hesitate to contact either my wife, *** *** or myself *** ***.
Respectfully,
*** ***
Regards,
*** ***

Re: Revdex.com complaint #***SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case in your records

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