American Summit Inc. DBA Summit Realtors

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Hi ***,
Thank you for speaking with me on this matter with Sun TrustI have attached the letter they sent to me on 09/25/15, it looks like the same letter they sent youI sent all the documentation that *** *** *** requested within the the time frame requested, but never heard back from him by phone, email or letterThis letter states they are attempting to pursue my claim this is the same thing they have been telling me every since I filed the claim on 03/24/15, and I still haven't received a resolution yet*** *** has never reached out to me to try to resolve this issueI would appreciate it if you would keep my case open until I receive a resolution to this matterIf you need any more information or need to contact me please reach out to me by email *** *** or by phone *** Once again, thanks in advance for your assistance with this matterThank you,
*** ***

">From: *** *** Date: Fri, Jan 23, at 10:AMSubject: Re: You have a new message from the Richmond Revdex.com complaint #***To: ***
This has been resolved. Suntrust credited my account for the disputed amount. Thanks so much for your help

We responded to ** *** by letter on July 25, If you
have any questions about our response, please contact ** ***
Sincerely,
*** * ***

Re: Revdex.com complaint #*** SunTrust has responded to our client but cannot &hare the response with tho Revdex.com as no signed third party authorization was received

Re: Revdex.com complaint# ***
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am *** *** the victim of fraudulent checks which are reflected on the bank statement enclosed, check #'s *** - ***I have been advised by the *** ***
*** to seek help through your organization as it is very unlikely that any restitution will come from the felons. I have enclosed a copy of the fraudulent checks and believe that there should be a system used by SunTrust Bank to verify signatures on an account before processing a transactionI maintain my position that I should be compensated for the total amount of the checks in question.
Regards,
*** ***

To Whom it may concern:
We are NOT satisfied with this answer!
The prices complaint we have is this:
Their records show-
"Our records reflect that, on March 12, 2016, an attempt was made to make a mobile deposit to your accountHowever, after the oack Image was uploaded the deposit was not submitted, and for this reason, a deposit acknowledgement was not generated."
WE DID see that the deposit was “successful” on the Sunburst app and that the deposit appeared as a pending balance in my son, ***’s accountIn other words, whether their system saw it or not, a deposit acknowledgment WAS generated at least on the Sunburst app pn my son’s iPhone 5sWe contend that there was a electronic or computer error at some point in their systemWe DID our part and waited until we saw the “successful” mediate before making the purchase which put this accent in the negativeHad the deposit gone through AS THE APP SAID IT DID, he would have remained in the blackWe will not be satisfied until Sunburst refunds the $fee AND acknowledges that the error was either in the app, the network, or their systemThey contend that the customer is ALWAYS WRONGPlease let us know next stepThank you,
*** and *** ***

Seth AM*** SunTrust Bank *** *** *** *** Client Advocacy Management Office Richmond, VA 23285-5024 Tel
800.SUNTRUST October 27, 2016 *** ** ***
*** *** ***
*** ** *** Re: Identity Theft Claim *** Revdex.com serving Central Virginia (Revdex.com) Case *** Dear Mr***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the above referenced identity theft claimI am very sorry to learn that you were a victim of identity theft and understand how frustrating a situation like this can beI appreciate the opportunity to respond. We regret any inconvenience you may have experienced because of an account being opened in your name without your knowledgeHowever, because you informed us that you were not the owner of the account in question, we have been able to provide only limited information to you about our review of the matter. As you requested, a thorough review of your claim has taken place, and we have determined that this is a case of identity theftAs such, the account was closed on October 14, (notice enclosed)Additionally, we have requested that ***, ***, and *** remove any reporting of the account from your credit files (October 24, letter enclosed)*** *** *** has also been contacted to ensure no reporting has been made on your filePlease allow these agencies days to update their records. Mr***, should you have any questions or new information regarding this case, please call our Fraud Assistance Center at A representative will be glad to speak with you. Sincerely, Seth AM*** Officer Client Advocacy Management Office Enclosures Copy to: Revdex.com SunTrust Bank is an Equal Housing LenderMember FDICSunTrust is a federally registered service mark of SunTrust Banks, Inc

Dear ** ***:
We have received and reviewed your correspondence forwarded to us from the CFPB regarding SunTrust's right to apply funds from a direct deposit we received form your employer to the above referenced Account after it closed with balance owedWe appreciate the
opportunity to respond
Our records show that we closed this Account on December 13, with a balance owed of $***, which included a $*** administrative feeWe received an *** direct deposit of $*** on February 11, and performed a right of offset, applying $*** of the funds towards the amount owedThis left a balance of $***, which we refunded to you by Official Check *** on February 12, along with a letter confirming the Account was paid in full.
The right of offset was in accordance with our Rules and Regulations for Deposit Accounts** ***, we hope this information is helpful to youIf you have any additional questions regarding this matter, please contact our Demand Deposit Account Recovery and Retention Department at *** *** ***A representative will be glad to assist you
Sincerely,
*** ***
Officer

Re: *** * *** Revdex.com Case *** We responded to Mr*** by letter on April 14, If you have any questions about our
response, please contact Mr***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
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Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** To whom it may concern,
The response we got from our complaint against Sun Trust is unacceptableThey made no effort to rectify the situationWe just received the response from the bank while we were on vacation last weekAn individual had called me just after our complaint was filed who said he would work to rectify the situation and would work directly with meHe promised to call back with an offer and as of yet, we have not heard from him
There was no compromise or effort on their part, just flowered responsesThey said such things as they only called more than once in any day when they could not reach the individual they were callingMy wife and I had talked to them each time they called when we were home including one day in which they called a total of times
The response they gave is totally and utterly unacceptable
This companies sugared responses, unethical dealings, and out right lies needs to be stopped for any future customers they receive
Please view these Sun Trust blog and news report concerning the bank
http://dealbook.nytimes.com/2014/07/03/suntrust-reaches-settlement-on-mortgage-m...⇄ /> http://800notes.com/Phone.aspx/1-877-654-
http://www.consumeraffairs.com/finance/suntrust-mortgage.html
http://www.ripoffreport.com/r/SunTrust-Bank/-Atlanta-Georgia-30303-2904/SunTrust...⇄ /> This bank called us when the loan was one day late, they claimed they did not have my son's phone number (he has the loan, we cosigned)
They called before it was due on one occasion telling us to pay it right then
They called numerous times every day and was not willing to work out any option we made them including we pay each month and our son make $payment per-month for months to catch up
They refused to give me the first and last name of the supervisor and said she was not in and did not know when she would be inThey said she would not deal and would not talk to us
They lied to us and tried to trick us
I am a minister and believe in paying our bills, however, when my daughter in law lost her job my son found it difficult to pay the billsHe called and called to try and make arrangement with no help.
They must be stopped, their Revdex.com rating in incorrect due to their sugar coating, lies, and people like me giving up their pursuit for fair debt collection practices
*** ***

November 10, 2016 *** ** ***
*** ** *** ***
*** ** *** 11px;">Re: ID Theft Claim *** Revdex.com serving Central Virginia (Revdex.com) Case *** Dear Ms***: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the unauthorized opening of accounts in your nameI appreciate the opportunity to respond. SunTrust strives to provide exceptional service with each and every client interaction, and we understand that we did not meet these expectations in this situationFor that we apologize. The information you provided helps us to know where the emphasis for future training and process improvement efforts should be placedWe learn how and where we can improve from clients like you, taking the time to share your experiencesPlease be assured that your comments were forwarded to the appropriate management team. Our records show that, on October 17, 2016, eight accounts were opened via our website suntrust.com using your personal informationOn October 18, 2016, you contacted us to inform us that you did not open the accountsAs a result, an identity theft claim was opened, and the accounts were closed on October 19, 2016. Ms***, should you have any questions regarding this case, please call our Fraud Assistance Center at A representative will be glad to speak with you. Sincerely, Seth AM*** Officer Client Advocacy Management Office

Dear Ms***We have received and reviewed your correspondence forwarded to us from the SBB regarding an online promotion to the above referenced accountWe appreciate the opportunity to respond.SunTrust did offer a new deposit account promotion for *** *** ***The offer
required new SunTrust clients to open both an Everyday Checking and an e-savings accountThe requirements for this promotion were that the Everyday Checking account and e-Savings accounts must be opened online through the New Account Center application process or promotional landing page using the assigned Promo Code for the offer -"RISEUPANDSAVEClients must make a qualifying single Direct Deposit of $or more and must be deposited into their new Everyday Checking account within days of the account opening dateClients who completed all the requirements for the promotion would receive a $incentive deposited into their new Everyday Checking account.In our telephone conversation on October 29,I explained our records show that onSeptember 3,you only opened one account, the Everyday Checking accountYoudid not open the required e-savings account and therefore were not entitled to the $125incentive.Ms***, if you have any questions or concerns regarding your account, please do nothesitate to contact us via your Online Banking Profile, call us at ***) or visit any SunTrust branchA representative will be glad to assist you.Thank you for banking with SunTrust.Sincerely,***

SunTrust has responded to our client *** *** on November 4,
in response to Revdex.com complaint ***Our records reflect that the fees
were assessed correctly but as a courtesy SunTrust has refunded the client the
$Overdraft fee assessed on 10/14/on 10/21/per the
clients request

Dear Ms***: We have received and reviewed your correspondence forwarded to usfrom the Revdex.com regarding an online promotion for the above referenced accountWeappreciate the opportunity to respondThe information in our response letter dated November 7,pertainingto the online new deposit account promotion for *** *** *** iscorrectThis promotional offer began September 7,and expired on November30,Additionally, SunTrust had two other online new deposit accountpromotions available from July 7,through September 30,Thesepromotional offers were for the online new Everyday Checking with E-Savings + Direct Deposit and the online new Everyday Checking + Direct DepositAll three promotionsoffered a $incentive that the client can earn if the client qualifies, In our telephone conversation of October 29,you said you didnot remember which promotion offer you had accepted and that you would send usa copy of the promotion informationFrom information we discussed our marketingdepartment determined the offer you accepted was for the *** *** ***and my response letterreflected that information.Thank you for prOViding a copy of the promotion offer for our review in yourfollow up to the Revdex.comThe requirements to earn the $incentive are openingthe account online, a single direct deposit of $into the EverydayChecking Account within days and the entry of the promo code SUMMER14EVERDAYat the time of openingOur records show thaton September 3,you called us and opened the above referenced EverydayChecking Account by telephone, and we received a single direct deposit of$2,on October 3, 2014.However, you did not provide the required promocode and therefore, the account did not meet the requirements for the $125incentiveWe reviewed this matter again, including the September 3,2014telephone call and heard you ask about the$without mentioning the promo codeAs a courtesy, we will deposit the $125incentive into your accountPlease allow ten business days for the funds to bedepositedMs***, weapologize for any inconvenience this matter may have causedIf you have any questions orconcerns regarding your account, please contact us via your Online Banking Profile, call us at *** *** or visit any SunTrust branchA representative will be glad to assist youThank you for banking with SunTrustSincerely,
***

SunTrust needs additional time to complete our investigation and response
Thank you for your patience

At a SunTrust Bank I presented a check to be cashed made out to an estate which I was the Personal Rep, I had the proper document (Form #420E) stating I was the Personal Rep Verification explained on line how to proceed per the deceased Last Will & TestamentEven worse I have accounts thereThese two bank women betrayed very poorly

Re: Revdex.com complaint# *** *** *** SunTrust has responded to o.ur client but cannot share the response with the Revdex.com
"">as no signed third party authorization was received. Please close this case on your records

Re: Revdex.com complaint# *** *** *** SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed
third party authorization was received. Please close this case on your records