AmeriGas Propane LP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As part of the settlement for Amerigas Counscrupulous behavior, I want compensation for the residual propane left in the tank upon removal by Amerigas Coin addition to the $tank removal waiver That was not specified in their response to me originally In addition, I want to be able to set the date and time for removal of the tank and would like that added into the plea deal Regards, [redacted]

February 19, 2018Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P, d/b/a [redacted] (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding billing concernsAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings.By way of background, [redacted] requested and was emailed a payment plan on July 17, We advised [redacted] that until the signed payment plan was returned, her account would continue to accrue late feesThe signed payment plan was never returned to the district, so her account was still accumulating late fees [redacted] continued to make individual monthly payments without a signed payment plan until she requested to cancel her accountThe account balance is currently $due immediately, which consists of past due balance, service dispatch fee and three (3) late feesShe will continue receive collection notices until it is paid in full.? We value our customers both past and present and apologize for any inconvenience to [redacted] If you have any questions or require further information, please feel free to contact me.? Sincerely,? Melissa FCustomer Experience Specialist

June 28, 2016Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) the opportunity to respond to the above-referenced complaintAmeriGas takes all complaints from its customers seriouslyTherefore, upon receipt of this complaint, we investigated the allegations contained therein and provide the following response based on our findings.Since receiving this letter AmeriGas District Manager Mark C [redacted] has contacted [redacted] directly regarding her concernsMrC [redacted] apologized to [redacted] for the poor customer service she received and assured her all the credits have now been correctly applied to her accountIn addition, MrC [redacted] is also in the process of scheduling a date to have the tank removed.We apologize to [redacted] for any inconvenience we may have caused and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele O’***AmeriGas Customer [email protected]: ###-###-####

We made the decision to change propane dealers after many years with Amerigas due to their policies of delivery and billing being handled poorlyFor many years we had a scheduled delivery date, their policy changed without notification to us and we ran out of propaneTheir new policy was We were told to call days ahead of needing gas or we would be charged an emergency fee We switched dealers in December of December 6, at 4:pm I called and spoke with the manager, Steve W [redacted] and discussed the removal of all bottles from our property and reimbursement of lp gas in those bottlesThere was no communication on them picking up the bottles, so I did a follcall to them on March 13, 2017, spoke with Theresa and reminded them that they needed to pick up the bottles they are a safety factor here in my parkOn Friday, March 16th Amerigas came and picked up bottles and gave us a bill for pickup Today, March 20, I called and spoke with Heidi, we understand t

*** [redacted] ---------- Forwarded message ----------*** [redacted] [redacted] Dear [redacted] Please accept the attached letter as our official response to [redacted] complaint If you need any further assistance please do not hesitate to contact us FYI – This complaint was of no response complaints Close it please Thanks, Haven D [redacted] AmeriGas Field Service Center Customer Advocacy Department [redacted] Dear [redacted] Thank you for giving AmeriGas Propane, L.P ("AmeriGas") an opportunity to respond to [redacted] complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] complaint, we investigated the allegations contained therein and provide the following response based on our findingsAttached is a signed AmeriGuard Agreement from [redacted] Under section three (3) in the Propane Delivery Protection section, the contract states AmeriGas will monitor our customer's usage and will provide propane when neededTherefore a delivery was made to [redacted] and no credit will be issued for the deliveryAmeriGas has no record of [redacted] requesting to be removed from automatic delivery prior to the delivery in questionThe [redacted] account has now been changed to pay in advance will callThe [redacted] are currently on a discounted price per gallon rate of $which is roughly cents below our average selling price in Richmond VAAmeriGas informed the [redacted] it would be best to raise their monthly payments due to their usage but they refusedDuring the past years AmeriGas has received three checks from the [redacted] that have been returned for insufficient fundsTheir account has also been placed on payments plans on four occasionsAmeriGas has gone above and beyond in our attempts to help the [redacted] The [redacted] account currently has a balance due of $1,We value all of our customers and trust this response address [redacted] allegationsIn light of the foregoing, AmeriGas reasonably believes that this matter is resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Haven D***

Thank you for giving AmeriGas Propane, L.P, d/b/a Floyd Propane (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding a refundAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findingsAs provided in our Terms & Conditions, it is explained that AmeriGas does not refund the propane remaining in the tank when a customer terminates service with usAs a courtesy, we waived the $Service Dispatch FeeMr [redacted] s account is now closed with a zero (0) balanceWe value our customers both past and present and apologize for any inconvenience to Mr [redacted] If you have any questions or require further information, please feel free to contact meSincerely, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

On 01/04/Sales #, net delivery , ticket #**SSN [redacted] ,Truck # Customer : Laborde D***/ Young Judy That day the price of 1gal was $And today 01/11/I receive the bill dated 01/04/was charge at $ There is no Integruity from that company (AmeriGaz ) There is any suggestion about that problem?

Amerigas is the most dishonest company Horrible experience numerous times with themIf you own one of their tanks they can charge you what they wantI called for propane refill she quoted me per gallon! Crazy highCalled other local propane companies they were per gallonIf you own their tank you can not have another company fill your tankIf you ask them to come take it it will cost to buy their tank it is over When we bought our home the tank was here so we are stuck and they realize that so they can charge you what they want Total scam Please do yourself a favor go with another propane companyThey are so dishonest Sad

October 14, Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ***’s complaint regarding her accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings[redacted] is correct she did receive notification that her account was credited $This notification was sent in the form of a credit memo and it was showing that her tank rental fees for the year had been credited back to her account [redacted] asserts she is owed a refund check for the $however I have included with this letter a breakdown of [redacted] ***’s account history from August thru January of so she can see how everything has been applied to her accountThis outlines of all of the charges, credits, and payments made on her account during this period and shows her current account balance of zero indicating that no refunds are due to [redacted] ***.In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely, J?ll D Customer Advocacy Manager

December 15, 2014Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] ***’s complaint regarding a delivery and a safety checkAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings [redacted] contacted her local AmeriGas office on October 30, to establish a new service [redacted] was advised a safety leak check needs to be performed to establish the new service and was given a date of November 11, A delivery of gallons was delivered on November 7, and the safety leak check was performed on November 11, District Manager, Keith G [redacted] is sending [redacted] $coupon to be used towards her next deliveryWe apologize for any inconvenience caused to [redacted] and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Jill D Customer Advocacy Manager

Date Sent: 10/21/7:53:AMThe following is a duplicate complaint which has been closedThe prior complaint number is [redacted] Please close this complaint, the tank has been removedthanks, Haven D***

From:? Revdex.com of Metro Washington DCDate: Mon, Jul 10, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From:? [redacted] ? < [redacted] @***.com>Date: Sun, Jul 9, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I never received a notice to reply to the complaint, we did have a one year agreement with the company but at current market pricesAt the end of the year they jacked up their prices nearly 50% with no notice to usStill not a justified increase for someone who always paid in full and on time!On Sun, Jul 9, at 1:AM, Revdex.com? ? wrote:

October 24, Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings[redacted] is correct we did misread his meter, which in turn caused his account to be inaccurately charged [redacted] did make many attempts to have this corrected but unfortunately we failed to do so [redacted] ’s account was credited $on October 18, and AmeriGas District Manager Ronald G [redacted] contacted him directly to correct the issue [redacted] did indicate to MrG [redacted] he was satisfied with this resolution.We value our customers and apologize for any inconvenience we caused [redacted] In light of the foregoing, we reasonably consider this matter resolved.Sincerely,Jill DCustomer Advocacy Manager

From: Revdex.com of Metro Washington DC < [redacted] >Date: Fri, Mar 27, at 10:AMSubject: Fwd: [redacted] P [redacted] - Revdex.com Complaint # [redacted] To: [redacted] < [redacted] >---------- Forwarded message ----------From: Amerigas Customer Advocate < [redacted] >Date: Thu, Mar 26, at 11:AMSubject: [redacted] P [redacted] - Revdex.com Complaint # [redacted] To: " [redacted] " < [redacted] >Cc: "H [redacted] , Robert N." < [redacted] >, "F [redacted] , Lance" < [redacted] > Dear Ms***, Please accept the attached letter as our official response to [redacted] ’s complaint If you need any further assistance please do not hesitate to contact us Haven D [redacted] AmeriGas Field Service Center Customer Advocacy Department ###-###-#### Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of the Mr [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings Operations Manager, Tricia T [redacted] was able to speak with Mr [redacted] regarding this matterMsT [redacted] informed Mr [redacted] our support team is working to correct this issue and she will contact him within a week with his new monthly budget planMr [redacted] also informed MsT [redacted] a stop payment was placed on his check therefore no refund needs to be issuedMr [redacted] was pleased with the call from MsT [redacted] and looks forward to her call regarding his monthly paymentWe apologize for any inconvenience to Mr [redacted] and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably believes this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Haven RD [redacted] Haven D [redacted] Customer Advocacy DepartmentCc: Lance F [redacted] , Area DirectorRobert H [redacted] , District Manager [redacted] ***, Valley Forge, PA, – Tel###-###-####

Thank you for giving AmeriGas Propane, L.P d/b/a Sawyer Gas (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding a refundAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Ms [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn July 17, a voicemail was left for Ms [redacted] and Mr [redacted] , informing them a refund of $would be issuedWe ask that they allow a couple of weeks for the refund to arriveWe apologize for the inconvenience Ms [redacted] may have experienced and trust this response addresses her concernsIn light of the foregoing, we reasonably consider this matter closedIf you have any questions or require further information, please feel free to contact meSincerely, Haven RD*** Haven D*** Customer Advocacy Department Cc: Don L***, Area Director Derek M***, District Manager

Amerigas raised the price per gallon of liquid propane to per gallon for gallons,charging me with fees,obviously completely overcharging, I own my tank, I contacted another gas company, they offered liquid propane at per gallon,a company should notify all customers of a significant increase in prices, before they just fill your tank and charge any price they desireThank you, [redacted]

Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to [redacted] ***’s complaint regarding service performed at her home and pricingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findingsDuring an emergency leak check at Ms***’s home, a regulator broke due to severe corrosion and rustThis was communicated to Ms***AmeriGas denies any responsibility for the broken regulatorAs outline in our Terms and Conditions, Ms [redacted] was charged our standard service dispatch and labor feesThe rate of the labor was billed at $per hour for two hours of workMs [redacted] turned down further service to repair the corroded regulator and requested to have an outside contractor perform the workAs her gas line was left open, her tank was locked off for safety reasons until repairs were doneWhen informed all repair work was completed, Ms***’s tank was unlockedWe apologize if communication with the local manager during this process was not to her expectationsRegarding pricing, Ms [redacted] is a market rate customer and pays the price per gallon set on the date of deliveryUnfortunately, since she is a pay in advance customer, she is not eligible for our pricing programs that guarantee a contracted rate during a specific time frameAmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####Sincerely, Tracie R [redacted] Tracie R [redacted] Customer Advocacy Specialist

April 8, 2014Dear ** [redacted] :Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ** [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.Customer Service Manager, [redacted] was able to speak with ** [redacted] regarding his account** [redacted] informed ** [redacted] his $payment has been located and was applied to his account on April 4, 2014.We value our customers and apologize for any inconvenience we may have caused to ** [redacted] In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

December 24, 2014Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.Pd (“AmeriGas”) an opportunity to respond to [redacted] ***’s complaint again regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findingsWe apologize for the delay in retrieving the tank from [redacted] ***’s propertyThe tank was picked up on December 18, A refund of $was issued and [redacted] should allow two (2) weeks for the refund to arriveWe value our customers both past and present and apologize for any inconvenience [redacted] experiencedIn light of the foregoing, we reasonably believe this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact meSincerely,Jill D Customer Advocacy Manager

August 7, 2014Dear [redacted] ***:Thank you for giving AmeriGas L.P(“AmeriGas) an opportunity to respond to [redacted] ’s complaint regarding a tank removal and a refundAmeriCas takes any complaint we receive seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.AmeriGas picked up the tank from [redacted] ’s residence on July 30, A refund in the amount of $has been issued for [redacted] He should allow seven (7) to ten (10) business days for the refund check to arrive.We value our customers both past and present and we do apologize for any inconvenience we may have caused [redacted] In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D [redacted] Customer Advocacy Manager