AmeriGas Propane LP

March 18, Dear ** [redacted] : Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to ** [redacted] ’s complaint regarding her deliveryAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of ** [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings ** [redacted] received a delivery of gallons on March 7, District Manager, [redacted] was also able to speak to ** [redacted] on March 14, regarding her gauge** [redacted] decided to wait until later in the spring to have her gauge replaced instead of having her gas pumped out to replace the gauge AmeriGas values our customers and truly apologizes for any inconvenience to ** [redacted] In light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me Sincerely,

From: Amerigas Customer Advocate< [redacted] >Date: Wed, Feb 7, at 8:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "v***@myRevdex.com.org" Dear Ms***, Our position has not changed on this matterThank you, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

*** [redacted] *** [redacted] *** [redacted] Thank you for your assistance, The local AmeriGas office sent someone to my home to remove the empty propane tankThe AmeriGas representative also advised she would submit my request for the tank rental fee of $I will advise you when I get a refundAgain thank you for the help with this threemonth request

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The information provided is incorrectAgain, I have a surveillance video that can show employees accessing my backyard after knocking on my front door during all these months, except in MarchI had given Amerigas the access code to be written on file, yet they continuously ask me for my passcode every time an employee shows up This just proves the point I made in my earlier responseAmerigas conducts it's business in a cunning way and I question their business and social ethicsIt's a great advantage for me to switch to another energy providerFor example, real estate properties in my area enjoy higher resale value when their energy source does NOT depend on Amerigas propaneThat's a fact that's been proven all over the news and the city officialsI obviously can see the reasons behind the way Amerigas business ethics and reputation devalue the resale value of housesI refuse to be a victim of this monopoly Regards, [redacted]

Notified Amerigas that I was dropping service due to double propane price Three days later they filled tanks at high price They said it was a mistake Notified them that other company was going to come and put in their tanks but could not move theirs because they were full Arrangements were made to swap tanks on same day but Amerigas came days earlier and removed their tanks No heat for days in November

From: Revdex.com of Metro Washington DC < [redacted] >Date: Fri, Jan 23, at 9:AMSubject: Fwd: [redacted] - Revdex.com Complaint # [redacted] To: [redacted] < [redacted] >---------- Forwarded message ----------From: Amerigas Customer Advocate < [redacted] >Date: Thu, Jan 22, at 12:PMSubject: [redacted] - Revdex.com Complaint # [redacted] To: " [redacted] " < [redacted] >Cc: " [redacted] " < [redacted] >, " [redacted] A.DN05" < [redacted] > Dear Ms***, Please accept the attached letter as our official response to [redacted] ’s complaint If you need any further assistance please do not hesitate to contact us Thank you, [redacted] AmeriGas Field Service Center Customer Advocacy Department ###-###-####

? Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respondto [redacted] complaint regarding billing concernsAmeriGas takes any complaint byits customers seriouslyTherefore, upon receipt of his complaint, We investigated the allegationscontained therein and provide the following response based on our ?ndings.We apologize for the confusionSince ?ling this complaint, We issued a credit for $[redacted] has received a refund for $His account is closed With a zero (0) balance.We value our customers both past and present and apologize for any inconvenience to [redacted] If you have any questions or require further infonnation, please feel free tocontact me.Sincerely, [redacted] Melissa Fi**Customer Experience Specialist [redacted]

From: Revdex.com of Metro Washington DC [redacted] Date: Wed, Feb 11, at 8:AMSubject: Fwd: Extension Request for [redacted] ---------- Forwarded message ----------From: [redacted] *** [redacted] Date: Wed, Feb 11, at 8:AMSubject: Extension Request for [redacted] Good Morning [redacted] , I would like to formally request an extension for the [redacted] complaint [redacted] has been in constant contact with our field managers and has emailed our CEO multiple times We have been working on this for weeks with the same results We will respond to his Revdex.com complaint as soon as possible [redacted] also included our Revdex.com rating with one of his emails to our CEO I have included the link for you to review Can you please verify the rating? The last time we spoke in regards to our rating we were a C [redacted] thanks, Haven D [redacted] AmeriGas Field Service Center Customer Advocacy Department [redacted]

*** [redacted] Dear [redacted] ***, Please accept the attached letter as our official response to [redacted] ’ complaint If you need any further assistance please do not hesitate to contact us Thank you, Haven D [redacted] AmeriGas Field Service Center Customer Advocacy Department ###-###-#### Thank you for giving AmeriGas Propane, L.P ("AmeriGas) an opportunity to respond to Shawn C [redacted] ' complaint again regarding a meterAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ' complaint, we investigated the allegations contained therein and provide the following response based on our findingsAssistant Area Director, Neil H [redacted] left a voicemail from [redacted] informing him a metered system will be reinstalled at his residenceMrH [redacted] also left his cell number for [redacted] if he has any questions or concernsWe apologize for any inconvenience to [redacted] and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considered this matter as resolvedIf you have any questions or require further information, please feel free to contact me Sincerely, Haven RD [redacted] Customer Advocacy Department

From: Revdex.com of Metro Washington DC< [redacted] >Date: Fri, Jan 23, at 9:AMSubject: Fwd: [redacted] - Revdex.com Complaint # [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Thu, Jan 22, at 4:PMSubject: RE: [redacted] - Revdex.com Complaint # [redacted] To: " [redacted] " < [redacted] >Cc: [redacted] " < [redacted] >, " [redacted] " < [redacted] > Hey [redacted] , Please use the attached letter as our response to [redacted] ’s complaint

April 2, 2015Dear [redacted] *** Thank you for giving AmeriGas Propane, L.P(“AmeriGas) an opportunity to respond to [redacted] ’s complaint regarding a deliveryAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn February 3, there was a request for a delivery made by [redacted] for [redacted] ’s account [redacted] uses propane for cooking and due to the weather we were prioritizing deliveriesWe did deliver to gallons [redacted] on February 24, 2015; he was not out of gasWe picked up the tanks from [redacted] ’s location on March 23, A credit of $was put on his account for the propane left in the tank [redacted] ’s account has been closed but he has a balance of $We value all of our customers both past and present and apologize for any inconvenience caused to [redacted] In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me Sincerely, Jill DCustomer Advocacy Manager

October 2014Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.In September, [redacted] received a past due invoice for tank rentThe tank rent invoice has been reversed and [redacted] received a refund in the amount of $The refund check was issued on September 29, and his account was closed out with a zero ($0) balance.We value our customers both past and present and apologize for any inconvenience caused to [redacted] In light of the foregoing, we reasonably consider this matter resolvedSincerely,Jill D Customer Advocacy Manager

February 24, 2017Dear [redacted] ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to [redacted] ’s rejection to our initial responseAfter further investigation we have the following response.Our position regarding [redacted] ’s billing has not changedSince our initial response dated February 2, 2017, [redacted] is no longer a forecast customerAs a will call customer, [redacted] is required to schedule her deliveries either by calling her local AmeriGas office or going onlineWe recommend scheduling the delivery when the tank is at 30% or higher as the typical delivery window is 7-days.Additionally, we have not received a payment since that time and as such, a collection notice was sent to [redacted] regarding her past due balance of $Several messages were left for [redacted] with no response.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####.Sincerely,Tracie R [redacted] Customer Advocacy SpecialistDriving Customer Delight Every Day

July 29, Dear [redacted] :Thank you for giving Amerigas Propane, L.P(“AmeriGas”) an opportunity to respond to [redacted] ***'s complaint regarding his accountAmeriGas takes any complaint we receive seriously, Therefore, upon receipt of [redacted] ***'s complaint, we investigated the allegations contained therein and provide the following response based on our findings.When AmeriGas acquired [redacted] ***'s former propane provider, we received his account information and signed lease agreementEnclosed is [redacted] ***'s signed lease agreement from [redacted] Propane, his previous providerHis account was transferred to us as a forecasted customerAs a forecast customer, delivery tickets are automatically generated by AmeriGas' proprietary [redacted] software based on degree days, prior usage and the types of appliances using propane, among other things, thus resulting in an automatic delivery being scheduled as forecasted [redacted] received two deliveries from Americas, August and November We received a letter from [redacted] on November 20, requesting us to cease deliveries to his residence; deliveries were stopped once the letter was received [redacted] asserts he requested a tank pick up as well, enclosed is [redacted] ***'s letter and he does not request a tank pickup [redacted] is disputing our standard $Service Dispatch Charge for picking up the tank from his residenceOur fees are outlined on the back of our invoices (example enclosed) and are fully explained in our Terms and Conditions; they are also located on our website, www.Americas.comWe value all of our customers both past and present and apologize for any inconvenience we may have caused [redacted] ***In light of the foregoing, Americas reasonably considers this matter resolvedIf you have any questions or require further information please feel free to contact me.SincerelyJill D Customer Advocacy Manager

Good Day, We are currently researching this complaint and will provide our formal response in the next week or so [redacted] Customer Advocacy Manager

I regret the day I started business with this company It went wrong right from the start with their miscommunication My major complaint would be their price gouging! My first fill for the season was at about per gallon which was fineMy second fill for the season they charged me per gallon When I questioned why the price per gallon was so expensive she said because I'm such a low utilizer they charge me more per gallon When I asked then why was my first fill so cheap she said because I hadn't ordered in a while I then clarified with her and asked "so you are charging me more per gallon because I don't need as much propane as you would like me to order" and she actually said yesI even went as far as calling their corporate office to complain and they just referred me back to my local office I just switched providers and when I called to cancel service they then we're willing to negotiate with me I'm now getting my propane from another company for per gallon Oh and Amerigas charged me for ending services, for pumping out the remaining propane from the tank and an additional bucks for coming to pick up their own tankDon't do business with AmericasThey get ya anyway they can!

March 19, 2015Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.P d.b.a [redacted] Gas Co (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding a deliveryAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findings [redacted] ’s account is set up as a will call customer accountSimply stated, [redacted] is required to contact her local AmeriGas office to schedule a deliveryIt is recommended for will call customers to schedule a delivery when the tank gauge reads 20% to allow ample time for deliveryDeliveries to will call customers require five (5) to seven (7) business days [redacted] placed her order on February 16, and received her delivery on February 21, We value all of our customers and apologize for any inconvenience to [redacted] In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Jill D Customer Advocacy Manager

We canceled our service with Amerigas in April I have called them many times requesting them to pick up the propane tank from the back yard They have had many excuses and still have not come to pick it up We have been smelling propane, especially in the evenings, but I attributed it to the tank because it had a small amount of propane left in it I did not report that to Amerigas because I kept thinking they would be removing it soon Today 9/ our neighbors propane man came to the door to report the neighbors smelling propane also and he checked the tank and thought it was from that I called Amerigas again today and they cannot pick up the tank but said they will check for leakage too The amount of propane in the unused tank has decreased from 10% to 2% and we never smelled propane before It is close to the heat pump and the [redacted] propane man from our neighbor said that was dangerous It has been nearly months waiting for this tank to be removed and this is un

We have been loyal customers of AmeriGas for several years They service/fill our gallon propane tank in Berthoud, COWe have contracted them as routed, rather than will-call, customers, which means they are to monitor or tank and fill it on an as-needed basisWe were contacted by AmeriGas in early to tell us that our tank was completely empty and they would need access to our home prior to re-filling to check for any leaksI set an appointment and met with their tech on April 19, He completed his safety check saying that there were no problems and proceeded to fill the tankI asked him how it had gotten to empty in the first place seeing as though we are on the routed schedule for auto-fill and he informed me that they had been short-staffed for the past four months and had gotten behind After filling the tank, he accompanied me to the basement to ensure that our furnace and hot water heater were firing correctly He was having trouble getting the furnace to s

January 8, 2015Dear [redacted] ***: Thank you for giving AmeriGas Propane, L.Pd/b/a [redacted] Propane (“AmeriGas”) an opportunity to respond to [redacted] ’s complaint regarding a billing adjustmentAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of [redacted] ’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsOn January 8, 2015, a credit of $was applied to [redacted] ’s accountIf [redacted] has any other concerns regarding his account, he should contact his local office at ###-###-####We apologize for any inconvenience caused to [redacted] and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely, Jill D Customer Advocacy Manager