Amerigas

P.OBox 8885Wilmington, DE 19899-8885November 9, 2015*** ***
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*** ** ***RE: AAdvantage Aviator Red MasterCard account ending 4150*** *** ***Thank you for your recent inquiry addressed to Barclays Bank Delaware
(‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respondWe completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mailIf you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:a.mto 8:p.mETSincerely, *** * ***
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P.OBox
Wilmington, DE 19899-
May 7,
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this
correspondence was forwarded to Barclays Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** ** *** Our office hours are Monday through Friday, 8:am to 8:pm ET
Sincerely,
*** ***
Office of the President

Please accept the attached letter as our official response to *** ***’s complaintPlease do not hesitate to contact us should you need any more information
Thank you for giving AmeriGas Propane, L.P("AmeriGas") an opportunity to respond again to Mr***'s complaint regarding his price per gallon and credit on his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Mr***s's complaint, we investigated the allegations contained therein and provide the following response based on our findings.
As mentioned in our last response, District Manager, *** ***, lowered Mr***'s price per gallon to $Amerigas feels this price is fair with prices rapidly increasing and propane shortages taking effect nationwideIncreases in propane prices are due to the increased wholesale costs and the costs of transportation as we are re-directing supply across the country to ensure all customers have adequate supplySince the price adjustment was made on Mr***'s account there was a credit in the amount of$Mr*** has since issued a refund check for Mr***; please allow two (2) to three (3) weeks for delivery.
We value our customers and apologize for any inconvenience we may have caused Mr***In light of the foregoing, AmeriGas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me.
Sincerely,
*** ***
Customer Advocacy Manager

P.OBox
Wilmington, DE 19899-
March 24,
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RE: Barclaycard Rewards MasterCard Account ending in
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the expeditious manner in which this was handled. I hope that this brings to Barclay's attention the issues we have with customer service. Interesting how the President's Office had no problem providing me the necessary material I requested. Staff either lacks training, proper technological resources or are not motivated. The issues with customer service have been onset from the start and continue. I cant think of a time when I ended a session with a Barclay customer service agent and was satisified
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

P.OBox
Wilmington, DE 19899-
March 18,
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RE: Frontier MasterCard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ** ***
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P.OBox
Wilmington, DE 19899-
December 19,
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RE: Barclaycard Ring MasterCard account ending in
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 7:a.mto 4:p.mPT
Sincerely,
*** * *** *** ** *** *** ** ** *** *** *** *** ** ***

P.OBox 8885Wilmington, DE 19899-8885 August 17, 2015 *** *** **
*** *** ***
*** ** *** Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo
ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail If you do not receive the detailed response or have additional questions, please contact our office at *** ** ** *** ** *** ** *** *** ***My office hours are 8:a.mto 8:p.mET Monday through Friday Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***,The complaint has been addressed by the companyMay I ask if youcould close this complaint? Complaint ID #***.I am not able to close itThank you very much.Best regards,***

P.OBox
Wilmington, DE 19899-
May 8,
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RE: Barclaycard Apple Rewards Visa account ending
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** Our office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** ** *** *** ** *** *** ** ** *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

P.OBox
Wilmington, DE 19899-
December 8,
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RE: Barclaycard Arrival Plus MasterCard account ending
in
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 7:a.mto 4:p.mPT
Sincerely,
*** * ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that I won't know of their response for 7-business days and you are only giving me business daysObviously your time frame does not meet up with the business in questions time frame.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe bank called following receipt of the complaint and I was assisted by a department other than the fraud department to have the fraudulent charges removed from my accountIt was the Revdex.com complaint that finally got me routed to someone at the bank to help resolve the matterThank you very much for the assistance
Regards,
*** ***

P.OBox
Wilmington, DE 19899-
March 9,
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RE: Barclaycard CashForward Mastercard account ending in
Barclaycard Rewards Mastercard Application
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclaycard), which was forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** ***My office hours are Monday through Friday, 8:am to 8:pm ET
Sincerely,
*** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

P.OBox
Wilmington, DE 19899-
April 6,
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RE: Barclaycard Credit Card Application
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Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
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P.OBox
Wilmington, DE 19899-
September 28,
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RE: Barclaycard Rewards Mastercard account ending
*** *** ***
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond
We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail
If you do not receive the summary, or have additional questions, please contact our office at *** ** *** ** *** ** *** *** *** My office hours are Monday through Friday, 8:a.mto 8:p.mET
Sincerely,
*** * ***
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