Amerigas

I ran out of gas on 26 jun (Sunday).
I ordered gas online. I called again Monday to expdite. They charged my account 300 dollars. Their website said within 24 hours. No gas Tuesday. Called and texted many times Wensday. No results. Thursday talked with a supervisor named Nancey(so) and 100% Friday. 445 on Friday called again. James was the supervisor this time and was rude. Saturday 1255 no gas. These people lie and seem not to care. They tell you what you want to hear. They are worthless as tits on a bore hog. They have been trained this wAy. Sorry excuse for a company

Wish I could give ZERO stars. Once again I arrive home to find my propane tank is EMPTY. I'm on automatic refill, but AGAIN, they fail to keep up. This has happened several times. No explanation each time. Last time they charged me a special fee, because I needed a refill after hours. Not exactly my fault that THEY forgot to refill my tank. Took months to get that refunded.

VERY unreliable service.

I pics of the damage done by their truck. I kept thinking someone would be back to fix it, since the driver obviously knew he drove off the pavement and damaged the adjacent ground, but NOPE

Do not use this company! Horrible customer service! All calls are taken by people outside U.S. with very hard to understand accents! Plus, it was their fault my propane ran completely out and they waited over 30 hours before refilling the tank! They are too big and too callous!
On February 22nd my house in Vermont was getting colder even though I was running the furnace. I checked the Amerigas online tank gauge and it said tank was at 57%. I then called and had my furnace service come out to fix the furnace. They came and said nothing was wrong with furnace, that I was completely out of propane!
I called Amerigas twice on the 22nd. They informed me it might take up to 48 hours to get a refill! I said that was unacceptable. I always asked to speak to a supervisor and said it was an emergency but the representatives said no supervisor was available. The Amerigas number always connected me to a call center outside the U. S. and I could hardly understand them.

I spent all day yesterday on phone trying to see when the propane would be delivered as there was a winter storm warning for the next day and I did not want my pipes to freeze. No one gave me a window for when it would be delivered.
Finally, at 6 pm they delivered the propane, over 30 hours after I called them for an emergency propane delivery! Terrible company. I am canceling service.

14 months to install a generac generator failed inspection never filled with propane but tried to charge me 1,400.00.. generator never worked sent me to a collection agency. local office phone number goes to a call center and they know nothing and don't care about anything never get in touch with me about problem time for a ceo and manager change

P.OBox 8885Wilmington, DE 19899-8885December 8, [redacted] ***RE: Barclaycard Visa with Apple Rewards account ending [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respondWe completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mailIf you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:a.mto 8:p.mETSincerely, [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- January 5, [redacted] RE: Barclaycard Rewards MasterCard account ending in [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] ***My office hours are Monday through Friday, 8:a.mto 8:p.mET Sincerely, [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- February 16, [redacted] RE: Juniper MasterCard account ending in *** [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 7:a.mto 4:p.mPT Sincerely, [redacted] *** [redacted]

I have paid as I go with this company so I would like to know why I was not contacted v.i.aphone or by mail to inform me of a credit to my account I do not have the ability to track what they do in their office.I am still waiting for an explanation of why I was charged dollars for gallons of propane.That is a gallon and why it took nearly three weeks for this company to service their tanks.I had my 100# tank filled at Southern States for a gallon last week.I dont understand why I can get gallons of propane for a gallon from a and the company I have depended on to keep propane in the tanks I use to heat my house charged 3.73.To be fair with Heritage I am sure they have charges other than just the propane but since I have only the total gallons I have divided the total charge by the total fill gallons and it comes to The summer fill pricing was explained to me after Heritage/Amerigas charged me the inflated price for the propaneOne would think that a customer since would have been furnished the information required to keep the summer rate because previously I have been given the summer price after I called about not being charged the correct fill price per gallon.Heritage records will confim that.I would like to thank the Revdex.com for giving me an outlet to vent my concerns because Heritage/Amerigas certainly doesnt care enough about their customers to make a phone call or send a notice v.i.a.mail.Heritage/Amerigas can send me a check in the mail for the refund if indeed there is a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below For lack of sending my email statement for the months of October and November I want my late payment felted from my credit report Attached shoes the emails never were sent to me Regards,

P.OBox Wilmington, DE 19899- April 19, [redacted] Re: Barclaycard Rewards Mastercard® account ending in [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclaycard), which was forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclays Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] ***My office hours are Monday through Friday, 8:am to 8:pm ET Sincerely, [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- March 30, [redacted] RE: Barclaycard Visa® with Apple Rewards account ending in [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclaycard), which was forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] ***My office hours are Monday through Friday, 8:am to 8:pm ET Sincerely, [redacted] Office of the President CC: Revdex.com of Delaware

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am waiting to hear from the business stillThey have not resolved the issueKEEP THIS COMPLAINT OPEN PLEASE

Revdex.com: Although this business operates in an entirely pathetic manner, they have finally resolved the issue and the response is satisfactory.Regards, [redacted] ***

P.OBox Wilmington, DE 19899- July 1, [redacted] RE: MasterCard Black Card account ending in [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] or call me directly at [redacted] ***My office hours are Monday through Friday, 8:a.mto 8:p.mET Sincerely, [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- February 28, [redacted] RE: Extra Points MasterCard ending in [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] ***My office hours are Monday through Friday, 8:a.mto 8:p.mET Sincerely, [redacted]

P.OBox Wilmington, DE 19899- April 6, [redacted] RE: Barclaycard Credit Card Application [redacted] *** [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:a.mto 8:p.mET [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- October 25, [redacted] Re: Barclaycard Ring Mastercard account ending *** [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] Our office hours are Monday through Friday, 8:a.mto 8:p.mET Sincerely, [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- December 7, [redacted] RE: Application for an AAdvantage Aviator Red Mastercard [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] My office hours are Monday through Friday, 8:a.mto 8:p.mET Sincerely, [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- March 24, [redacted] RE: Barclaycard Visa with Apple Rewards account ending and [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond We completed our investigation and sent you a detailed summary of any actions we may have takenPlease allow 7-days for delivery by mail If you do not receive the summary, or have additional questions, please contact our office at [redacted] ***My office hours are Monday through Friday, 8:a.mto 8:p.mET Sincerely, [redacted] *** [redacted]

P.OBox Wilmington, DE 19899- January 23, [redacted] RE: Application for an AAdvantage Aviator Red Mastercard [redacted] [redacted] Thank you for your additional inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was again forwarded to the Office of President to investigate and respond Providing an exceptional experience is our goal and we regret if our previous response did not meet your needsWe have conducted an investigation of your additional inquiryWe have mailed you a detailed response of the research and any actions we may have takenPlease allow 7-days for that response to be received We apologize for any inconvenience this matter may have causedIf you do not receive the detailed response or have additional questions, please contact our office at [redacted] ***Our office hours are a.mto p.mET Monday through Friday Sincerely, [redacted] *** [redacted]