AmeriTech Financial Reviews (85)
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AmeriTech Financial Rating
Description: Financial Services
Address: 5789 State Farm Drive #265, Rohnert Park, California, United States, 94928
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+1 (866) 818-9026 |
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ameritechfinancial.com
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I was cohurst under false pretense with this company.My money I keep sending to help with my loans are used for other things besides helping with the loans.They tried convincing me where my money is going just to keep a zero balance on my loan, but increased with high interest
The team at Ameritech Financial was so helpful and knowledgeable. They told me about so many options that I did not know were available to me. Thank you so very much!
There are many options available to you when looking for the right repayment option for your student loan. We can be here to help the entire way through. Thank you again for your business and we look forward to serving your needs.
Ameritech stated they were going to buy my school loan from fed ed instead they filed economic hardship and had me pay them a one time fee 700.00 and then monthly fee of 235.00 . My economic hardship is coming to an end fed ed sent me an email stating my payment is going to be due soon.I called fed ed and they stated they have not had a payment from me since 9/2016 and that the paperwork filled out by ameritech was free of charge. Ameritech finacial never made a payment on my loan
Our Customer Service team was able to contact . *** and provided an explanation of our services performed on her file. To resolve her concerns, we provided . *** with a refund of said services, to which she agreed that we have resolved her concerns to her satisfaction. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I began paying this company on June 24, 2016 not long after I graduated from Penn State and I thought I was paying the company who I took loans from. Well after paying them for about, or a little over, a year I found out that they ARE NOT the company that I owe student loans to. I talked to Penn State's Financial Aid department and they don't recognize this company at all and they told me to contact 'Navient' the official company that I took my student loans from. So I called 'Navient' and I talked to a gentleman from there and he told me that he hadn't heard of 'Ameritech Financial' and that it is not listed in their database and that it has nothing to do with my student loans through them. He also said that they have no record of any communication on my behalf to 'Ameritech Financial'. The gentleman from 'Navient' also suggested that I contact 'Ameritech Financial' and find out from them how much money I have paid to them. So I called 'Ameritech Financial' and I spoke to a lady and I asked her when I started with them, how much I paid so far, how much I supposedly owe them and, out of curiosity, when they officially became a business. She told me that I started with them on June 24, 2016, that I have paid them $1863, that I owe them $414 currently and that there is NO PAYOFF AMOUNT!! She also told me that they started as a business in 2015. Also I know that companies occasionally change their names because of joining's/merger's, new owners, etc... So I thought that the original company that I had officially taken loans from, 'Sallie Mae', had changed their name to 'Ameritech Financial' and I was simply paying my 'Sallie Mae' loans under a new name. Then I found out that it is in fact 'Navient' who had taken over 'Sallie Mae' and it is 'Navient' who I owe money to for my student loans and no other company.
Our Customer Service team was able to contact *** regarding his complaint. After an explanation of the services performed on his file and a refund was processed, *** agreed that we have successfully resolved his concerns to his satisfaction.
I signed up with Ameritech Financial in the summer of 2016. I did not understand clearly that I would be paying them to deal with my federal student loans...negotiating with loan serviver/filling out financial/personal documents that I could do for free on my own. I live in California and work a part-time minimum wage job. Barely making it paycheck to paycheck they talked me into paying them $207 a month to do all this paperwork for me which I did not understand. I didn't know I was paying them to work this out for me. I did not know where this money was really going. Like many people who have reached financial desperation and these laons are constantly adding interest it feels like there's no way out.
I want all of my money back from Ameritech Fonancial. I feel as though I was preyed upon. I received a card in the mail initially alerting me to student aid forgiveness program and now I have ended a very difficult year sending Ameritech Financial $207 a month except two or three times when they let me push the payments back out of financial hardship or something like that. I had open heart surgery on one occasion and I had to stay out from work for three months.
Someone who lives way below the poverty line should not be tricked into forking over money to a for profit company to full out paperwork. I feel used in a big way.
I want my money returned to me.
I signed up for the program over a year ago. Contributing about $100 to $200 a month to go towards my student loans. I received a call stating my payment will go up $500 a month. I then realized that none of my payments went towards my student loans. Ameritech was keeping it for fees. I feel I was scammed. Called customer service and they said sorry it is our fees. I am seeking a lawyer to get a refund.
Our Customer Service team was able to successfully address and resolve Mr. concerns regarding his account. Mr. was also refunded. We would like to thank Mr. for his cooperation in the resolution of this complaint. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
I received a notice that they could help with Student Loan Payment, Reduction, and Forgiveness. I called them, they said they could help and I qualified for the loan forgiveness program but i'd have to pay so much a month for their services and to be put into this program. This was Feb of 2016. I was told I was approved and they needed documentation which I sent and I though all was great. My first payment was March of 2016 and I never missed one payment. Today I looked at my lenders page and saw that it wasn't showing any plan that I was in and my amount owed was now $26,000 higher because of capitalized interest on my account. This was due to Ameritech putting my loans into forbearance, without advising me that there were issues for the past year and a half. I was lead to believe I was in a Income-Based Repayment program and found out today that I was never approved and they failed to tell me this. However, they didn't fail to collect their fees every month and allow my interest to continue building. They advised they would give me a refund of some of the money but not all and they will do nothing further to help me get all of this straightened out. They stated they are doing an investigation on their end to make sure this doesn't happen to anyone else. This does not help me and has hurt me now financially because I now have more interest on my already large sum of money that I owe on my student loans.
Our customer service team has spoken with Ms. regarding her concerns. After investigation, our team was able to resolve all concerns on her behalf. Ms. was provided a refund, and has confirmed that we've addressed the issue to her satisfaction
I started paying my student loans through AmeriTech Financial because they said it was a student loan forgiveness. I've been paying them for 9 months and they have not paid he money towards my actual loan at all. My loan is still the same as when I began paying them.
After explaining payment allocation, and that we aligned Ms. with a repayment plan that lowered her monthly obligation with her loan servicer, we were able to clear up all misunderstandings regarding our role in the process. Per Ms., we have successfully resolved her concerns to her satisfaction.
Ameritechfinancial took over my student loan for a lower payment each month that supposed to go to my loan holder great lakes.after six months I have to recertify with Ameritechfinancial with my monthly budget the representative told me over the phone that they cant get into my account with great lakes unless I set up a password for her to use.I called great lakes and they informed me that Ameritechfinancial never made a payment to them since march 2016 .
Our customer service team spoke with *** and explained our role in the program enrollment process, along with an explanation of the work performed so far, and our plan for her file going forward. After a great conversation, she confirmed that the complaint was resolved as her concerns have been addressed properly, and will continue to move forward as our client.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Sincerely
This company seems to define the federal definition of "household" differently than the actual federal definition. They emphasize the federal definition but then go on to tell you that you should include people you purchase gifts for or financially contribute to up to 14 members of the "household" even if these people do not live with you. The person who was working with me told me that he's single, never been married, and his "household" was larger than 4. When I opted out of utilizing the program, the person became pushy and tried using scare tactics on me to convince me to utilize the program even though my loans are in in school deferment as I am currently taking classes. He refused to listen to me, constantly talking over me. I do not think this company is operating on an ethical or professional platform.
Company charges clients thousands of dollars to enroll them into Income Based Repayment Programs of which they can do on their own for free at more than half the time on department of education website posted here *** They get away with this by exaggerating how hard it is to fill out the application to enroll on their own. They also ask clients to increase their family size to lower their monthly payment with a poor definition of family size. Clients are also asked to pay a 'member benefits portion' which averages around an extra 100 a month for services they dont need such as lifelock and emergency roadside assistance. Also their notices in the mail don't even have the company name of them forcing poor individuals to call them first. Do yourself a huge favor and just enroll in an income based repayment program on your own
Here is the link it will take you less than 10 mins.
Review: Mailer received indicated Student Loan Forgiveness. However the company name is not on the mailer. This makes it impossible to check the validity of this company without wasting your time calling. I called and without offering my information asked a few questions. The rep spoke for a good 5 minutes clearly from a carefully written script to get around the obvious fact that this company is a scam. 1. They require you to provide them power of attorney. 2. They request all your banking info including log in information as well as my FSA ID log in information. 3. When I asked why their name was not on the mailer the reply was "we don't want you to google us" EXCUSE ME? I wonder why that is. I'll tell you why, because you quickly find out that the "service" they offer for a fee of $1200 can be done for free simply by going to studentloans.org. It literally takes about 15 minutes to "process the documents" (this is the service they claim to sell). Further they guarantee a review annually to requalify. Since we are talking a 20 year loan it's pretty lofty for a company that has only been around a short time to make this guarantee. If you look up student loan scams and what not to do, this company requires almost every warning sign on the list. 1. Charge a fee. 2. Declare they are part of the Department of Edication 3. Require power of attorney 4. Require all your log ins for lender web portals 4. Require you provide very sensitive info like social, DL, Bank Account info etc. This needs to be investigated and shut down. When asked to speak with a manager a gentleman by the name of [redacted] got on the line and LIED about the fees. Calling them instead program payments. Insinuating they go toward your balance. Lastly, the rep insisted my family size should include distant cousins because I send them birthday gifts and as long as the number is under 10 "nobody will verify this". Are you kidding me?!?! That's fraud. Plan and simple.Desired Settlement: I would like to see this business and thier shady practices investigated. They need to be shut down, plain and simple. In the meantime - no more contacting me or anybody in my family. I have brothers with student loans. I don't want them scammed either. Another note. I found this company has changed its name a number of times. The only reason I can see for this being done is in order to fool the public and keep them from finding bad reviews.
Business
Response:
Based on the information provided, we currently have no record of this person in our system. The phone number provided is disconnected and the address listed in the complaint does not exist. If Mr. [redacted] can reply with his corrected contact information, or provide us with his unique reference number found on the letter he received, we can resume our investigation into this matter. Thank you.
Business
Response:
Based on the information provided, we currently have no record of this person in our system. The phone number provided is disconnected and the address listed in the complaint does not exist. If Mr. [redacted] can reply with his corrected contact information, or provide us with his unique reference number found on the letter he received, we can resume our investigation into this matter. Thank you.
Review: When approached by the company about student loan forgiveness program we were not clearly informed that we would be paying them as well as the original loan servicer.Desired Settlement: Send e-mail with thorough explanation of there services and why we pay them as well as the original loan servicer.
Business
Response:
Our Customer Service department has addressed the complaint issued by Mr. [redacted], and has made necessary account revisions we believe will meet his expectations for a resolution to this case. However, Mr. [redacted] has not responded to our repeated attempts to contact him, so we are unable to confirm if we've met or exceeded his expectations.
Consumer
Response:
Just confirming that Ameritech Financial has satisfied my complaint about the information clarification that I had made my initial complaint about. So now I'm satisfied with the information from Ameritech Financial.
Review: I took out a parent plus loan for my daughter, I had some difficulties during that time. I requested forbearance from [redacted] with whom I had the loan and was told to look out for information in the mail that would be sent to me. A few days later, the forebearance information arrived but under a different name. The name was Ameritech Financial. I am aware that different companies do change their names from time to time. I went ahead and provided the information that was required. I also sent documents such as a blank check, three most recent paystubs and most recent income tax return. I was informed by [redacted] That my payments would be $207 monthly. The first payment was made on April 7/16. Shortly after the payment was made, I received another eail equesting additional documents. Again, I emailed the document. This went on frequently, the request of additional documents. During this time, I received a bill from ed Loan for $1015 due on July 17. I called Ameritech and spoke with [redacted] who assured me that once the document was received the issue with [redacted] would be resolved. I faxed the document which was a family size letter three times and was still receiving emails for the same document. I called Ameritech again on 7/13/16 at 4p to determine why I was still getting emails for a document that was faxed several time. The customer service representative with whom I spoke, took my information and said someone would call me the next business day. I waited patiently until noon and did not receive a call. I called Ameritech at 12:15P on 7/14/16 and spoke with [redacted]. I told her I was disappointed not hearing from the company and asked her exactly what was going on regarding my payments.
She informed me that no payments were made to [redacted]. The payments that have been made were for their fees only because they have to reapply on a yearly basis for forbearance. She told me to hold for her supervisor but never came back on the line that was the last I heard from companyDesired Settlement: I would like to have the total of $828 that was deducted refunded back. I was falsely misled by this company.
Business
Response:
Company has resolved the Clients inquiry to the Clients satisfaction. Thank you.
Consumer
Response:
Hello Ms. [redacted],
I received 3 mailing postcards from "Student Loan Department" over the last 3 weeks. I was able to track down that AmeriTech Financial is behind the student loan financial help today claim. There is no way to contact them to asked to be removed from their list without providing more contact information. I find their tactics to be harassing in nature.
P.S. Loan consolidation programs are available through the federal loan program.
Review: I received a very deceptive mail advertisement from this company. It did not state the business name. When I called for information I was advised they were a government company working directly with the department of education. A call to my loan servicer quickly confirmed both these statements to be a lie Business practices seem very shady.Desired Settlement: No need for resolution. Just a review of the A + rating stated. Seems this is not accurate.
Business
Response:
Based on the information provided, we currently do not have a record of this person in our system. It is our goal to resolve as soon as possible. If Ms. [redacted] can provide the unique reference number found on the mail piece, we can continue our investigation into this complaint. Thank you.
Review: I contacted ameritech financial to help me repay my student loans. When I talked to the representative they assured me that my payment would go toward paying my loans down and allow me to be eligible for further funding for my education. I made 5 payments of $257.00 an amount that I could barely spare and survive on, only to find out that not one cent went on my loans. When I inquired where to money had gone I was told it was fees on their service of entering me into the program. I asked what the program was supposed to do since it was not authorized to collect funds for the lender, and they said it was to fill out the paperwork which the lender does for free. These people stole a total of $1285.00 from me for doing something that the lender does without fees. They need stopped before they do this again.Desired Settlement: I want my money back and I want them shut down so they can'T steal from anyone else.
Business
Response:
Company has resolved the Clients inquiry to the Clients satisfaction. Thank you.
Consumer
Response:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Review: This is a fraudulent company that has several other company names they work under. They take people personal information and do whatever they want with it. They are not able to provide any proof of payments towards any student loans and their customer service can not accurately answer valid questions. The one website they work under is [redacted] with an address and number of [redacted]. [redacted]. Another website they work under is [redacted] with the same number of [redacted] and same address. When [redacted] emailed me needing personal info she email me from an Ameritech email address and the physical address of [redacted]. The website on the email address is showing www.ameritechfinancial.com with a different company number of [redacted]. All of these companies need to be investigated and shut down. I am sure there are several more companies operating under the same umbrella because I get several calls a day about student loans.Desired Settlement: Discontinue the allowed practices of this fraudulent company.
Business
Response:
[redacted]
I'd like to express my gratitude to Ameri-Tech for their help! I was falling way behind on my student loan payments when I received a letter in the mail from them. After I called they were able to explain to me the options I had and were able to help me get my documents in order to get my payment down. Everyone there was so nice to help me and they made the process very simple. Also they have great customer service I must have called them 15 times since I signed up with questions and everytime they were able to help me. They really changed my life I can't thank them enough!
scam...customer service terrible. Sale personnel promises wonderful benefits but does not share good information about the $1000+ cost for the lousy service. All they do for you is to complete the forbearance request and don't resolve any issues in an effective and proactive matter. Unfortunately I lost more than $1,000 and now my situation with the loans is worst. Call your federal loan agency they will be more than happy to help you understand your options and the forms and filing them is free.