AmeriTech Financial

Review: Ameritech Financial is a company that deals with Student loans. I have called a minimum of 1o times to cancel my services with them even before my first payment was made to the 2 months ago and even then they told me that I was not allowed to cancel and that they will not give me my money back. They gave me no cancellation policy in any of my paper work. In 24 hours I have called 5 times every time I am told that a manger will call me back and I have not heard from anyone. They are refusing to give me back the $414 that they have already billed and I am trying to cancel the services before they bill me again without issues and they are giving me the run around and different numbers to call that lead me to no one to talk to just people taking messages saying that a person will call me back in 30 minutes. I have not heard from them in 2 months since I signed up for the program I have no clue what is going on with my case and I have talk to federal loans who says I can do this myself because there is no reason to pay a company $207 a month because once I am in an agreement that completes the paper work for the terms that we set and nothing further is needed.Desired Settlement: I would like a full refund of the money I have paid of the $414 dollars and if I am billed again I wold like that money to be refunded as well since I have tried to contact them several times before the next payment was suppose to be billed. So if I am billed again it would be a total of $621 that would need to be refunded.

Business

Response:

Thank you for bringing this to our attention. My team is working on resolving this complaint immediately and it's resolution is our highest priority. I will keep you updated with the latest information throughout the process. Please feel free to contact me directly at any time regarding this complaint. Thanks again

Consumer

Response:

I am rejecting this response because:it has not been fully resolved because they still have not refunded me a payment of 207 like they said they would. I have already had to call the 2 times I regards to this the last time being 5/9/2016. They said that the manager did not put my request in for the additional refund until I called the second time back on 5/2/2016. That is why I called back a week later see where the refund was, I will let you know as soon as I receive the refund. Still so far nothing.

Business

Response:

The refund has been processed successfully. Thank you.

I had a wonderful experience with Kerri T[redacted] and Paul today. I was treated respectfully and didn't feel like I was being sold something. I had an intelligent conversation that made me feel valued and was given helpful and accurate information. I did not feel pressured or dismissed when I said I needed to check something first. I am very happy and breathed a giant sigh of relief when we finalized what the plan could do for me. I highly recommend them!!