AMP Security, LLC

Complaint: [redacted] I am rejecting this response because: I don't agree with anything they are sayingThe buyer of my house has also rejecting taking over the system because of the terrible reputation this company carriesIt was in my contract with the new buyer or my house that the system stay in the houseAlso, I was told that if I ever moved, that they would install a new system for freeBrand new, not the one I used to haveSo therefore I was lied to againWe are never going to agree that I felt they monitored my system correctlyHearing from other companies how they handle alarms seem more appropriateI'm not paying an early termination feeIt's ridiculousI've never dealt with a company that's so hard to deal withManagers can take up to two days to call you back and they leave before I get off workI want out of this contract so everyone can move forward Sincerely, [redacted] ***

Mrs [redacted] is incorrect with the dates of her sale and installationMrs [redacted] signed the agreement and the equipment was installed on June 11, AMP received a call from Mrs [redacted] on June 24, requesting cancellation options; this was days after her day right of rescission was overAMP's customer service offered Mrs, [redacted] two options; one) transfer the system into another qualified name or two) pay an early termination fee which is stated in Section of her Monitoring Agreement ("MA")AMP notifies the customer of their right to cancel in two placesOne is on the MA in section G and the other on the Scheduling and Installation Agreement ("SIA") in section FThese sections are capitalized, in bold, and a larger font then the rest of the contractAMP received a letter from Mrs [redacted] on August 25, 2016, again requesting cancellationAMP again offered the two cancellation options Regarding Ms [redacted] 's sudden claim that she isn't the homeowner, AMP has a recorded survey where a corporate agent asks Mrs [redacted] if she is the homeownerMrs [redacted] responded with "Yes, I am."Mrs [redacted] is currently in our internal collections for non-paymentAMP asks that Mrs [redacted] contact our collections department to pay the accruing balance; otherwise we may submit her account to a third party collections agency, as is supported in Section and of the MAAMP has elected to hold Mrs [redacted] to this contract

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A Jacobs was extremely helpful and willing to accept my requests for cancellation without a deactivation fee, as well as refund as much as she could on the AMP sideThe other refunds I requested would have to be through Guardian monthly monitoringA was very pleasant to speak with and will be following up with their customer service, as well as speaking with Honeywell regarding the quality of their equipment THANK YOU! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Good evening, I am emailing in response to a complaint that I had made back in July of this year I have placed the complaint ID # in the subject line The company for which I made my complaint stated in their response to you that I would have no obligations with them after their equipment has been received I had a technician of my own remove ALL of their equipment and I personally mailed it to them at this address: AMP Security, LLC SE., Suite 300, American Fork, UT I sent it July 24, 2017, tracked it, and the USPS tracking stated they received it I am now receiving mailings and phone calls from them trying to get me to change my password for my "account" (that I am not suppose to have anymore) and stating I need to call them ASAP about my account/ Both AMP Security and Guardian Protection Services (who is an affiliate of AMP, LLC) have been doing this Is there anything further I can do in order to get them to stop contacting me all together? I really do not want to take this matter to court I do feel as though they are now just harassing me.I appreciate your help with this matter and I do hope we can get this resolved once and for all! Best regards, [redacted] Sincerely, [redacted]

Although AMP has physical proof of the credit authorization, as a courtesy to Ms***, AMP is willing to send a letter to the bureaus to request it be removedAMP does not guarantee that the credit inquiry will be removed, as that is determined by the bureausAdditionally, Ms [redacted] will need to dispute the inquiry via a USPS letter; credit bureaus require a letter from the report holder

AMP believes that it has documentation that supports a valid credit inquiryAMP will not be removing it

AMP has elected to cancel Mr [redacted] 's contract with no termination feeScheduling will be in contact with Mr [redacted] to determine a convenient time to collect the equipmentAfter the equipment has been retrieved, Mr [redacted] will have no obligation to AMP

Complaint: [redacted] I am rejecting this response because: ***, I’m sorry I didn’t get my response back in time but here is the thing about AMP’s response.Yes, AMP called me back a few times regarding my complaint but when they did it was only to acknowledge it, but with no answers or resolutions, only to say that someone else would be calling back to schedule an appointment to fix the equipment The problem was that once they sold in my area, they skipped town and had no one to service the product they sold me They were contracted to service my account for [redacted] for days but DIDN”TAMP can say they contacted me every day for a month if they want, but what good does it do if it’s all words and no action?As for the issue with payment and billing, if they say I owe them $and they just agreed to pay months of service (x 2) for $141.98, then why make it a hassle for me to send them money just to wait (possibly months) for my credit back when they could just pay me the additional $and be done with it? I’m already paying [redacted] for monitoring service now since AMP gave up my account early so I would just like to be done with it.Sincerely, [redacted] ***

AMP has elected to cancel Mrs [redacted] 's accountAMP has notified her monitoring company, Guardian Protection Services ("Guardian"), of the cancellationGuardian has a mandatory day cancellation process; this is due to monitoring regulations and policyAMP's scheduling department will be in contact with Mrs [redacted] to determine a convenient time for a technician to collect our equipmentMrs [redacted] will have no obligation to AMP after the equipment has been received

AMP's customer service will be in contact with you todayAMP requests that Mr [redacted] send in a copy of his previous company's final billThe physical address that he can send it to is: S E, Suite #300, American Fork, Utah Mr [redacted] can also send a picture of the final bill via our email: [email protected]

AMP cancelled the account on 9/28/AMP notified the monitoring company of the cancellationAMP's scheduling team has been in contact with the Mr [redacted] to determine a convenient time for the system pullAMP will pull the equipment on October 3, between 2-pm

Revdex.com, AMP has elected to cancel this account with no termination feeAMP has notified the monitoring company, Guardian Protection Services (“Guardian”), of this cancellationGuardian has a mandatory day cancellation period due to monitoring regulation and policyToday, a representative of AMP’s customer service will be contacting Ms [redacted] with this update to her accountAMP’s scheduling department will be in contact with Ms [redacted] to determine a convenient time for the equipment to be collectedAMP believes that this resolution is to Ms [redacted] ’s satisfactionThank you

Today, AMP has been in communication with Ms [redacted] and has determined to cancel Ms [redacted] account with no termination feeAMP has notified Guardian Protection Services ("Guardian") of this cancellationGuardian has a day mandatory cancellation process due to monitoring regulations and policyAMP will be leaving the equipment in Ms [redacted] home with no cost to her

AMP would like to assist this customer but we cannot locate the account with the information that was providedIf she would provide the AMP account number, this will help us resolve her complaintThe account number can be located in the top right corner of her Monitoring Agreement

A technician went to Mr [redacted] 's home on September 4, at 4:pmThe issue with Mr [redacted] 's AC unit was not related AMP's thermostatThe AC's water drainage needed to be cleared; the unit began to work after this was rectified

AMP apologizes for the frustrations that Ms [redacted] has experiencedAlthough AMP disagrees with allegations that Ms [redacted] has listed, as a way to expeditiously and amicably resolve this complaint, we will be pulling Ms [redacted] from the outside collections company, Rosenthal [redacted] T*** Ms [redacted] is now cancelled with no termination fee and she may keep the equipment; at no cost to her

AMP had addressed this complaint on August 8, via our customer service; it hadn't been updated to the Revdex.com yetAMP apologizes for the delay, it was a clerical errorAMP cancelled Ms [redacted] ' contracts and account on August 8, The monitoring company, Guardian Protection Services ("Guardian"), has been notified of this cancellationGuardian has a mandatory day cancellation period due to monitoring regulations and policyMs [redacted] has no obligation to AMP

AMP strongly disagrees with Mrs***'s claimsAMP was notified in July that Mrs [redacted] had chosen to move and requested to pre-maturely cancel the agreement she made with usAMP gave the mandatory early termination options: pay the early fee which is stated in her Monitoring Agreement in Section or transfer it into another qualified nameWhen Mrs [redacted] agreed to install the system and signed the contract, she agreed to the early termination feeIn the case of a system move, AMP offered a move for $99; this process entails a technician to come and pull the system followed by re-installation of the system at Mrs***’s new homeThe customer is the one that chose to moveRegarding Mrs***'s claims that service was not provided while she was at the home, this was not correctThe system has been in operation and monitored, as it shows in Guardian's monitoring historyTimer tests, which ping the system to make sure the system is in full working order have been done monthlyThey have come back clearAdditionally, Guardian shows that when the system has been set off, AMP contacted Mrs [redacted] via her panel and/or through the listed emergency contact numbersAMP will be holding Mrs [redacted] to the contractIf she would like to utilize one of the cancellation options that we offer, she can contact us at

Complaint: [redacted] AMP has committed fraud There is a law restricting an alarm company to divulge a year term To knowingly offer a year term only to its customer indicates that AMP was attempting to collect times more in payment than the amount is should have This is unjust to its customer AMP has sucked all of the money out of me that they are due and will receive I am very outdone by their response Sincerely, [redacted] ***

AMP is more than happy to have a technician come out and inspect the system at no charge to the customerAlso, AMP is willing to credit two months of monitoring to compensate for the two months that the customer claims he did not have serviceAMP has notated his account with the offer