AMP Security, LLC

I need a copy of whatever I signed saying that it was ok to pull my credit. If I signed something’s saying it was ok then ur sales rep informed me I was signing something else. Also I never gave my ssn, there for don’t understand how my credit report was pulled. I would greatly appreciate it if the inquiry is remo 
Sincerely,
[redacted]

AMP has elected to cancel Mrs. [redacted]'s account. AMP has notified her monitoring company, Guardian Protection Services ("Guardian"), of the cancellation. Guardian has a mandatory 10 day cancellation process; this is due to monitoring regulations and policy. AMP's scheduling department will be in...

contact with Mrs. [redacted] to determine a convenient time for a technician to collect our equipment. Mrs. [redacted] will have no obligation to AMP after the equipment has been received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

It states a possible increase in fees due to licensing and permits in section 3 in the Monitoring Agreement. This is also supported in section B of the Sales and Installation Agreement; it is in BOLD print.

Complaint: [redacted]
I am rejecting this response because:The requested account number is 438951, also, I have been paying for this "service" despite not having service since June 6th. My monthly payment is $62.99, all money paid from June 7th on should be refunded since service has not been rendered and AMP has given false information and lack of resolution. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

AMP has been in contact with Ms. [redacted] regarding her complaint. AMP has had a technician come out to service Ms. [redacted]' system on 5/22/2017; the technician installed the camera and replaced the glass break that was having issues. Ms. [redacted] submitted text messages and phone records but the...

rep in the text messages stated that he did not extend the 3 day right of rescission. AMP's sales rep did informed the customer, in those same text messages, that there would be a cancellation fee. If Ms. [redacted] is being doubled billed, AMP is willing to address that issue. She will need to contact AMP's customer service at 800.817.3918. AMP has attached the contractual agreements that were made with Ms. [redacted]. AMP believes that the agreements are valid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I spoke with Ms. [redacted] today regarding her equipment issues and informed her of that AMP has elected to cancel her account with no termination fee and has voided her contracts. AMP has notified Guardian Protection Services ("Guardian") of the cancellation. Due to Guardian's monitoring policy, there...

is a 10 day cancellation period. AMP's scheduling department will be in contact with Ms. [redacted] to determine a convenient time to collect the equipment. After the equipment has been collected, we will refund $155.99 which was taken out on 8/9/2016. AMP regrets the frustration that Ms. [redacted] has experienced and are grateful the time she took to inform us of the situation. If there are any questions, please do not hesitate to contact us.

Although AMP strongly disputes Mrs. [redacted]'s allegations and has ample evidence that is contrary to what she claims, AMP has determined to cancel the agreement without the termination fee. AMP will need the equipment to be returned. AMP's scheduling department will be in contact to determine a...

convenient time for a technician to collect the system. After the equipment has been collected, Mrs. [redacted] will have no obligation to AMP.

June 4, 2015 Revdex.com of Utah 5673 South Redwood Road, # 22 Taylorsville, Utah 84123 RE: Consumer Complaint, Case #:[redacted] – Amber V[redacted] To Whom It May Concern: AMP Security, LLC (“AMP”) is in receipt of your ...

correspondence in the above referenced matter. Please allow this letter to constitute AMP’s official response. AMP would like to apologize for the frustration Mrs. V[redacted] has experienced. After searching our records, we show that the inquiry was run on June 3, 2014. Despite efforts to prove authorization of the inquiry our results remain inconclusive; it has been a year since the inquiry was run. Mrs. V[redacted] insists authorization was not given. Because of this situation, AMP has notified the credit bureaus that ran her credit to have the AMP Security credit inquiry to be removed. We appreciate you notifying us of the situation. If you have any more questions or concerns, please do not hesitate to contact us at ###-###-####. Best regards, AMP Security

AMP has elected to cancel Mrs. [redacted]'s account and contractual agreements with no termination fee. AMP has notified Mrs. [redacted]'s monitoring company, Guardian Protection Services ("Guardian") of this cancellation. Guardian has a mandatory 10 day cancellation process due to policy and regulations. AMP...

believes that this has resolved Mrs. [redacted]'s complaint.

Complaint: [redacted]
I am rejecting this response because:AMP, specifically Christopher D**, is the one who spoke with Guardian and explained the buy out to them.  I was NOT involved in this call between the two companies.  Guardian told me AMP was affiliated with them so I never understood why I was being held responsible for the buy out.  Every time AMP contacted me, I contacted Guardian as they asked.  How can I be responsible for something that AMP and Guardian discussed and agreed to?  AMP was aware of the issues I was having with Guardian, yet chose to send my account to debt collections while I was continually working on this issue.  I just finally received the $1250 check from Guardian for the buyout amount.  I tried calling AMP to tell them this but they refused to talk to me since sending my account to RMP.  I called the RMP associate and he said I was responsible for $2k+ due to additional fees.  I said I was willing to pay the $1250 and he told me if I didn't pay the full $2k+, I would be taken to court by AMP.  I did not have $1250 to pay AMP while waiting for Guardian to re-imburse me.  Again, this was all told to AMP while I was willingly working with them.    
Sincerely,
[redacted]

Again, as was stated in the previous responses, AMP has cancelled Mrs. [redacted]'s contract without a termination fee, as was initially requested. AMP has also left the equipment at no cost to Mrs. [redacted]. AMP believes that this cancellation was a satisfactory and fair resolution to Mrs. [redacted]'s complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
A Jacobs was extremely helpful and willing to accept my requests for cancellation without a deactivation fee, as well as refund as much as she could on the AMP side. The other refunds I requested would have to be through Guardian monthly monitoring. A was very pleasant to speak with and will be following up with their customer service, as well as speaking with Honeywell regarding the quality of their equipment.  THANK YOU!
Sincerely,
[redacted]

Regarding Mr. [redacted]’s allegations, for clarification AMP normally does not charge an annual fee unless permits are not handled by the customer. Normally a city requires an alarm permit for various reasons and usually, the customer is responsible for handling the permit application and payment. The...

City of Tacoma is different; their law states that the permits are required to go through the alarm company and then, AMP charges the customer for the cost of their city alarm permit.   This charge is supported by the contracts that Mr. [redacted] signed. It specifies regarding alarm permits and licensing in section 3 of the Monitoring Agreement. It states the following: "Additional terms pertaining to fees: (a) The Fees may be subject to applicable tax; (b) We may elect not to start or perform the Services until any sales and installation fees due to Us are paid in full; (c) If You fail to make any payment when due, We may discontinue the Services, terminate this Agreement, and recover any permissible damages; (d) We have the right, at any time, to increase the Monthly Fee to reflect any additional or increased taxes, licenses, permits, or fees; (e) We may increase the Monthly Fee during any renewal term pursuant to Section 10."    Additionally, in the Sales and Installation Agreement it states in section B the following: ""Local law may require You to obtain a permit for the System, Local Authorities may not respond to alarm notifications until all permits have been obtained. We cannot begin monitoring until You have obtained, at Your expense, all necessary permits and provided Us with the permit number." AMP did not make the law; Tacoma did. Mr. [redacted] can contact the City of Tacoma for more information, if needed.

Mr. [redacted] signed the 36 month contract. Also, Mr. [redacted] agreed to the term length on the mandatory survey that is conducted during the sale. During that same survey, AMP asked Mr. [redacted] the statements that are listed on the Change of Alarm Company Form. This was to make sure that Mr. [redacted] understood what he was agreeing to. Mr. [redacted] indicated that he understood it was a contract and that he was not misled. AMP has notified our Billing department to credit two months back to Mr. [redacted]. This was to help rectify Mr. [redacted]'s initial complaint. Additionally, AMP has contacted Mr. [redacted] on the following dates to schedule service: 6/9/2017, 6/12/2017, and 6/13/2017. Each time AMP's scheduling department tried to contact Mr. [redacted] he was unavailable or would not pick up the call. Scheduling has left various messages to resolve his initial equipment complaint. AMP is still willing to service Mr. [redacted]'s system with no fee; he will just need to contact AMP at 800.817.3918. AMP believes that it has been more than accommodating and fair in trying to alleviate Mr. [redacted]'s frustrations. AMP still finds the contract valid and binding.

To explain our billing process, AMP usually sends out invoices 2 weeks before the due date. AMP will not call a customer until 30 days past the due date. AMP has reviewed Ms. [redacted]'s account and it shows that there were a couple of months where the bill was not paid. She owed AMP the total of $125.98, which is two months of monitoring, on July 21, 2017 and October 23, 2017. Due to the amount consisting more than 1 month, AMP's internal collections agency contacted Ms. [redacted] to receive payment. This is our normal procedure. AMP does offer automatic withdrawals from credit card and/or banking accounts. If Ms. [redacted] would prefer to have that option, she may call out customer service at 800.817.3918. AMP will not be cancelling Ms. [redacted]'s account.

AMP would like to assist this customer but we cannot locate the account with the information that was provided. If she would provide the AMP account number, this will help us resolve her complaint. The account number can be located in the top right corner of her Monitoring Agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]