AMP Security, LLC

AMP does specify in the Monitoring Agreement ("MA") in section CONSENT TO CREDIT REPORTIt states the following: "You authorize Us to do one or more of the following: (i) obtain credit information about You prior to installation of new Services and from time-to-time throughout the term, (ii)
share Your credit information with any assignee, and (iii) report any address discrepancy and payment performance information to credit reporting agencies or services." Although the contract states that we may run the credit, AMP does apologize for any frustration or confusion that Ms*** experienced. AMP will be notifying the bureau and requesting that they remove this credit inquiryMs*** may need to dispute the inquiry with the agency to finalize any remaining issues

Complaint: ***
I am rejecting this response because: Mr *** Will not send a copy of his drivers license because this is A identity Theft issueYour company needs to Honor my suggestion of removing me from your company and this inquiry on my creditBecause I never gave AMP my information they showed up with it!!! and never got consent I want to remind you I filed a identity theft claim with the Spokane Valley Police Department and I have a video camera over my front porch looking over the top of your salesman on my property....With no consent !!!!why is this so hard for you to just resolve this come clean!! I don't want your serviceAnd you don't need my information.
Sincerely,
*** ***

Although, in the contract that Mrs*** signed it does stated that AMP is not responsible for a customer's change in decision or damage that occurs while the system is installed or pulled, AMP would like to help resolve Mrs***'s complaintAMP requests a copy of the invoice from her
previous company that states the total for repair and replacementMrs*** can submit this documentation via our customer service email ([email protected]) or via the Revdex.com

AMP has received the equipment and has processed this returnMrs*** has no obligation to AMP

AMP sent a technician on November 15, This technician moved and replaced the smoke detectorAMP was not at fault for the beeping; it was a carbon monoxide detector that was not a part of the system we providedRegarding the invoice complaint, AMP understand that the mail is not always timely
in getting the bill to the customer and, as a courtesy, we do provide a grace period after the due date

AMP does not have ownership over Ms***'s account any longer; the collection agency Rosenthal Morgan & Thomas ("RMT") doesAMP gave Ms*** and Guardian multiple opportunities to resolve this issue;it was not taken care ofAMP has a policy that after months of delinquency, the
account will be sent to a third party collections agencyMs*** had not paid in over three monthsGuardian was supposed to take care of the cancellation termination fee; this did not happenMs*** should work with Guardian to remove the balance that is accruing at RMT

AMP runs credit to determine home ownership and risk of potential customersIn the Monitoring Agreement ("MA") in Section 13: CONSENT TO CREDIT REPORT it states the following: "You authorize Us to do one or more of the following: (i) obtain credit information about You prior to installation of new
Services and from time-to-time throughout the term, (ii) share Your credit information with any assignee, and (iii) report any address discrepancy and payment performance information to credit reporting agencies or services." Mr*** signed this agreementMr*** cancelled on June 12, and the system has been pulledGuardian Protection Services ("Guardian"), the monitoring company, has been notified of this cancellationGuardian has a mandatory day cancellation period due to monitoring regulations and policy

Complaint: ***
I am rejecting this response because:Refund was received, but that is not what was requested AMP broke into my mother's home, representing themselves as her current security system They installed new system and forged the documents I had requested that they come back and complete the installation as well as teach my mother to use the security system I never requested cancellation, but I'm glad that they did I can't believe that businesses like this take advantage of the elderly because they don't understand new technology. What do I need to do to start legal procedings? We deserve punitive damages for the mental anguish my mother and I endured from this incident. * * ***
Sincerely,
*** *** *** ***

AMP Believes that the customer has accepted the offer of crediting 7/& 8/invoices ($115.98) on the condition that it resolves the complaint and the customer will be calling in to pay the outstanding balance for 9/and 10/($115.98)

Today, AMP has been in contact with Ms*** regarding her accountAMP and Ms*** have agreed that she will pay the remaining amount for the cancellation fee, in the total of $550, to the collections agencyAs she has already paid $700, the $will total the cancellation fee amount of $After the check has cleared, we ask that Ms*** inform us so that we can negotiate with her 3rd party collector for removal of the rest of the amountAMP will also send a letter to the credit bureaus to inform them of the issues that occurredMs*** may need to dispute the collector by also writing a letterSome bureaus require hearing from both parties

AMP has elected to cancel Mr***'s agreement with no termination feeAMP has notified Mr***'s monitoring company, Guardian Protection Services ("Guardian"), of the cancellationDue to monitoring policy and regulations, Guardian has a day cancellation processAfter
this day process, monitoring will be shut off

AMP shows that we have recently installed new equipment to the customer’s new location at no cost. In response to the customer’s claim that it took over days to get the system, AMP is showing that our scheduling department had difficulty trying to match the customers schedule for a
technician as well as not being able to reach the customer over the phoneRegardless AMP is willing to credit the customer for 7/25-8/& 8/25-9/($115.98) on the condition that it resolves the complaint Unfortunately If Mrs*** would still like to cancel her early termination fee is $1,and the past due balanceMrs*** can contact us at

AMP does not have record of a $payment being taken out on 11/25/The last payment that was taken out was on 8/1/at 2:08:amWe ask Mr*** to provide documentation of $paymentWe can investigate it further if a bank statement with the charge is provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

AMP has elected to cancel Mrs***'s agreement with no termination feeAMP has notified Mrs***'s monitoring company, *** *** *** ("***"), of the cancellationDue to monitoring policy and regulations, *** has a day cancellation processAfter this day
process, monitoring will be shut off

AMP would like to assist with the hole that Ms*** claims occurred when the system was removed from the homeAMP asks that Ms*** send in photos of the damage and quotes from handymen for the repairAMP will review the documentation that is sent in and contact Ms*** with a decision
on how we will assistAMP appreciates Ms***' business and apologizes for the experience she has hadAMP will be crediting one month of service to her account

AMP requests that Mr*** send in quotes for repair of the damage along with pictures of this siding holeAMP will review the damage and have management contact the customer with resolutionAMP apologizes for Mr***' frustrations and wish to help resolve this issue to both our satisfaction
Please email the pictures and quotes to [email protected] have the subject line state the following: Damage As Requested via Revdex.com ResponseIf there are any questions, please contact AMP at

AMP has reviewed the agreements and surveys that were done before and after installation. All documentation looks valid. Within the pre installation survey, Mrs. [redacted] was asked if she reviewed the Change of Alarm Company form. Mrs. [redacted] responded with "Yes".  AMP also asked Mrs. [redacted]...

the following question "Why did you decide to switch companies today?” Mrs. [redacted] answered that she believed she would receive "better service and better equipment".  AMP believes that Mrs. [redacted] was informed and understood terms of her agreement. AMP has spoken with Mrs. [redacted] today and has elected to cancel her account due to the two contractual agreements that she is in. AMP has waived the earlier termination fee. AMP’s scheduling department will be in contact to determine a convenient time to collect the equipment. We believe the complaint has been resolved to Mrs. Frazier's satisfaction. AMP has attached all contracts with this response.

Complaint: [redacted]
I am rejecting this response because: I don't agree with anything they are saying. The buyer of my house has also rejecting taking over the system because of the terrible reputation this company carries. It was in my contract with the new buyer or my house that the system stay in the house. Also, I was told that if I ever moved, that they would install a new system for free. Brand new, not the one I used to have. So therefore I was lied to again. We are never going to agree that I felt they monitored my system correctly. Hearing from other companies how they handle alarms seem more appropriate. I'm not paying an early termination fee. It's ridiculous. I've never dealt with a company that's so hard to deal with. Managers can take up to two days to call you back and they leave before I get off work. I want out of this contract so everyone can move forward 
Sincerely,
[redacted]

In the Monitoring Agreement in section 2.C) it states the following for manual billing: "If We provide You with a paper statement at any time, Your Monthly Fee will be increased by $2." Mr. [redacted] had the option of doing auto debit from his...

checking account, a credit card, or manual billing. Mr. [redacted] chose to select the manual billing option. In a way to resolve this complaint to Mr. [redacted] satisfaction, AMP has lowered Mr. [redacted]'s monitoring by $2 to cover the surcharge. AMP will be sending Mr. [redacted] an Addendum via email with this change for his records. We are grateful for Mr. [redacted]'s business and ask that if he has any other questions or concerns, to please let us know by calling our customer service at #800.817.3918.