AMP Security, LLC

Ms [redacted] agreed to the month term on the Monitoring and Repair AgreementIt is required that a customer initial next to where it states the length of the contract term; Ms [redacted] initialedAdditionally, prior to installation of a system, a customer is required to participate in a quality assurance phone surveyDuring this survey, AMP asks questions regarding the terms of the contract; Ms [redacted] agreed to the month term length.Regarding the issue with her garage door, AMP apologizes for Ms [redacted] 's frustrations but we are unable to helpAMP does not own this accountAMP was a dealer for Guardian Protection Services (“GPS”) during but after the first year of service, GPS attained complete ownership of Ms [redacted] ’s accountWe have forwarded this complaint to GPS to let them know that there is an issue with the systemGuardian's customer service number is #

Complaint: [redacted] I am rejecting this response because: From day one I was mislead, and I will not feel secure or safe with the monitoring service they provideSincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

AMP will be crediting months to Mr*** account to help resolve his complaintThis will cancel out what Mr*** owes us

Ms***'s complaint does not have much detail; AMP kindly requests for more clarification to what was supposedly promised

AMP requests that Ms*** send in her final bill from her previous companyTo proceed with a buyout, AMP requires documentation that will verify the amount needed for cancellationWe will review itWe ask her to send the final bill to [email protected]

AMP has done its due diligence regarding California codes and statutesThere is not law limiting the term of an alarm contractAMP considers the agreement made between AMP and Ms*** valid and bindingMs*** currently has been sent to an outside collections agency for non-paymentThe
collections agency is Hillcrest and DavidsonShe may reach them by telephone at 866-524-

AMP has elected to cancel Ms***' account with no termination feeAMP has notified *** (Ms*** monitoring company) of the cancellationAMP's scheduling department will be in contact with Ms*** to determine a convenient time for a technician to come out and collect the alarm
equipmentAfter the equipment has been received, Ms*** will have no obligation to AMPIf Ms*** has any questions or concerns, please do not hesitate to contact us at

AMP has discussed with Mr*** multiple times to find a resolution to his complaintAMP contacted him on the following dates: 3/8, 3/24, 3/27, 3/28, 3/29, and 3/AMP has explained to Mr*** that we will credit his account months of monitoring, after he pays the past amount that has been
accruingThe total is $This balance is for activation and equipment; AMP is unable to waive this for Mr***Mr*** can contact AMP at

AMP has been in contact with Ms*** regarding her frustrationsAMP and Mrs*** have come to a fair resolutionAMP will be cancelling her account with no termination fee, after Mrs*** removes the negative reviews she has postedAMP will need to collect the equipment after the
cancellation has occurredAMP's scheduling department will be in contact with Mrs*** to determine a convenient time for a technician to retrieve the equipment

When Mr*** signed the Monitoring Agreement he provided his routing number and bank accountMr*** was given three options for his monitoring fee, 1) Credit Card, 2) EFT - automatic withdrawal, or 3) Manual Billing - which has a $fee per monthMr*** selected EFT which gave AMP
authorization to pull the funds every monthAMP spoke with Mr*** on 9/13/about his overdraft feesAMP has requested that Mr*** send in bank statements to send to upper management

AMP has been in contact with Mrs*** and we apologize for the frustrations that she has hadAMP has credited Mrs*** a month of monitoring, will be providing a free medical pendant, and will have a technician inspect her entire systemAMP has waived the service fee and has
scheduled a technician to go to Mrs***' homeThe technician is scheduled for October 18, between 10-am

Complaint: ***
I am rejecting this response because: Not once is it stated in contract about City Alarm Permit Fee, nor did sales was honest up front to let me know that I will have to an annual permit fee
Sincerely,
*** ***

AMP understands and apologizes for the frustrations that Mr*** has experiencedAMP would like to send an experienced and qualified technician out to the Mr***'s home to look over the entire security system and the SMART options that are malfunctioningAMP will waive the service fee and, if
there is defective equipment as Mr*** has claimed, we will swap it out for a new deviceAMP will also credit one month of monitoring to help alleviate the frustrations that Mr*** has experiencedThis has been notated on his account and forwarded to AMP's scheduling departmentScheduling will be in contact with Mr*** to determine a convenient time for a technician to comeIf there are any other questions that Mr*** may have, he may contact us at our customer service phone number:

Complaint: ***
I am rejecting this response because:
What they are saying is simply not true! They date their bills the first of the month, but they DO NOT mail them until the 19th at the earlies, which get it to my home days before it is due Unless, of course there is a weekend in which case it shows up the day it is due I have the envelopes to prove that fact And the reason for late payments is because of their shoddy billing practices Why would I allow someone who has such terrible billing practices have free access to my account?! Regarding their calls, they wouldn't have to call if they sent their bills in a timely fashion In Washington I believe the bills are supposed to arrive days before they are due, not two.Once again, what I want from them is for them to cancel my contract and allow me to do business with a more reputable business Until then, I am not going to be a satisfied customer
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Although the initial payment was refunded I was charged again by them on October 25th in the amount of $
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Here is the only documents the the sales rep left at the time of the sale.The name shown on contract is *** *** ***Please see attachments
Sincerely,
*** ***

AMP has determined to cancel Ms***'s account with no termination feeAMP's scheduling department will be in contact with Ms*** to determine a convenient time for a technician to come and collect the equipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

As a way to amicably and efficiently resolve this complaint, AMP has elected to do as Mr*** has requestedAMP has cancelled his account with no termination feeAMP has notified the monitoring company to shut off his systemSignals will not be receivedAMP's scheduling department will be in
contact with Mr*** to determine a convenient time to collect our equipmentIf there are any questions, he can contact AMP at