Anchor General Insurance Company

Dear Mr***:This will acknowledge receipt of an inquiry dated February 12, received from the Revdex.com on your behalf.You reported this claim to us on January 26, We sent an acknowledgment letter to you, notifying you of our coverage investigationAfter concluding our investigation it was determined that the policy of insurance for [redacted] cancelled prior to this accidentTherefore, no coverage was available for this lossA coverage denial letter was sent to you on February 15, 2016.If you should need additional assistance or have any questions regarding this claim please do not hesitate to contact the undersigned at [redacted]

This letter is in response to a complaint made by [redacted] This claim wasreported to us by [redacted] Ms [redacted] advised she was in an accident with avehicle insured under our policyThe driver of Ms [redacted] 's vehicle advised that hecould not confirm the name or identity of the man that was driving our policyholder'svehicleThere was no police report written and there were no independent witnesses.We have spoken with our policyholder, who claims she was driving the vehicle and thather brother was a passenger at the time.There are restricted driver endorsements on [redacted] 's policyTherefore, we needindependent confirmation that [redacted] was the driver involved in this accident inorder to confirm that coverage will be affordedWe have hired an investigator to meetwith Ms [redacted] and her brother in person and secure detailed statements from both ofthemWe are still pending the investigative report back from our investigator.If you have any questions please feel free to contact me at your convenience[redacted] Claims Manager

I have tried logging in with my email address and it does not recognize itI wouldn't have used another oneSo I am unsure if I am a policy holder, though I should be since they are still charging me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have not received my complete policy as requiredPlease have anchor General Insurance send my complete insurance policyI need to read my policyThat is all I am asking Regards, [redacted] ***

Dear Mr [redacted] :This will acknowledge receipt of an inquiry dated January 26, received from the Revdex.com on your behalf.We reviewed your request and the claim filed regarding your July 28, loss reported to us on the same dateAt that time, Ms [redacted] referred your file to management for reviewAfter our special investigation unit complete their investigation on October 29, 2015, your file was reassigned to Ms [redacted] ***.On November 5, 2015, we advised [redacted] that coverage had been confirmed payment was issued to them for the amount of $3,($4,- $deductible).We confirmed with the shop that the repairs have been completed along with unrelated damage and that your vehicle is completed at [redacted] We had a safety inspection completed by the Manufacture's dealership and confirmed that all repairs were within industry standards,If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at [redacted]

RE: ANCHOR GENERAL INSURANCE COMPANYInsured: [redacted] Revdex.com File#: [redacted] Policy #: [redacted] Dear [redacted] :The Revdex.com has advised Anchor General Insurance Agency that youhave filed a complaint in regards to your insurance policyPlease find below ourresponse to your inquiry.From our review of your policy, we verified that a $returned check fee wascharged correctlyIt is our standard procedure in for any NSF and this was explained toyou by our customer servicePer the EFT Agreement you signed, Anchor should benotified in advance (days prior to next scheduled payment) to stop automaticpaymentBecause this was not done, the payment was effected and it resulted in theNSF fee charged.If you should have any additional questions, feel free to contact me.cc: Revdex.comFax (858) 496-

Be advised that [redacted] Insurance Company is the name of the Insurance Company,This letter is in response to a complaint made by [redacted] , Please be advised that we have responded to Mr [redacted] 's request for a rental carWe authorized a rental car for him with [redacted] *** Unfortunately, Mr [redacted] does not have a valid driver's license at this time so [redacted] is unable to rent a car to himIf Mr [redacted] is able to find a rental agency that will rent to him or if he is able to get his driver's licensewe will assist him with his rental needs,If you have any questions please feel free to contact me at your convenience,Very truly yours,

December 29, 2014Ms [redacted] ***Ref: Revdex.com #: [redacted] Claim#: [redacted] Policy#: [redacted] D.O.L: [redacted] Insured: [redacted] Complainant: [redacted] ***Dear M.s [redacted] ***:This will acknowledge receipt of an inquiry dated October 8, received from the BetterBusiness Bureau on your behalf.Your vehicle was deemed a total loss on October 28, 2014, and the total loss settlement was sentto you on November 21,2014, in the amount of$10,447.72, which is less your $deductible.On December 5, 2014, we received your completed totalloss settlement documents andrequested a pay off from your finance company, Los Angeles Federal Credit UnionOnDecember 23, we sent a check in the amount of $5,to Los Angeles Federal CreditUnion and the balance of $5,to you.If you should need additional assistance or have any questions, please do not hesitate to contactthe undersigned at 1-800-542-6246.Sincerely, [redacted] ***Manager Material Damage Claims

Dear Revdex.com:Please be advised that Anchor General Insurance Agency of [redacted] is an authorizedrepresentative of Anchor General Insurance Company.We are in receipt of the request for assistance that was submitted to The Revdex.com by [redacted] [redacted] is pursuing a claim for property damage due to an accident whichoccurred on December 24, 2014.We contacted [redacted] on May 28lh and reissued his check for the full amount of his propertydamageThereforethis issue is already resolved.If you have any questions, you may contact me at [redacted] Sincerely, [redacted] Claims Manager

[redacted] ***Ref: Claim #: [redacted] Policy #: [redacted] D.O.L: [redacted] Insured: [redacted] Complainant: [redacted] ' Revdex.com #: [redacted] Dear [redacted] :This will acknowledge receipt of an inquiry dated March 18,received from the BetterBusiness Bureau on your behal£We reviewed your request and the claim filed with us on February 1, for the February 5,lossOn February 23,after clearing coverage for this loss, we forwarded your repairestimate to [redacted] ***, your shop of choiceOn FebNal'Y 28, 2015, after receiving thecompleted Wfrom [redacted] ***, payment was sent to themWe sent the shop the supplementreport on March 13, and payment was issued to themOn March 18, 201S per the shop'srequest, we sent them confinnation that the supplement payment was issued and mailed to them.Although you do not have rental coverage on your policy, because there was a delay from ourappraiser in receiving the supplement for the repairs, we reimbursed you for days of rental inthe amount of$($27.Sper day for days).Pleue notify us if you have any additional questions or concerns that you would like for us toaddress.If you should need additional assistance please do not hesitate to contact the undersigned at [redacted] Sincerely,Manager Material Damage Claimscc.: [redacted] ***

To Whom It May Concern: The final repair/supplement check was issued to our insured, Ms [redacted] , and her repair shop of choice on Febraury 2, It is our understanding that her vehicle was delivered to her on Friday, February 5, 2016.At this time, this claim is considered resolved and closedThank you, [redacted]

Dear Mr***:This letter is in response to your complaint filed with the Revdex.com.Please find enclosed a copy of the requested policy contractThis contract includes allendorsements listed on the declaration pages that have been mailed to you previously.I trust this responds to the concerns outlined in your complaint.Sincerely, [redacted] ***Manger Internal AuditAnchor General Insurance Agency, Inc.cc: Revdex.com San Diego

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First the policy in which I agree does informed of of the fee that applies if a transaction fail with the bank as mentioned however our dispute is not similar to the describe scenario, as the due was paid before the attempt to Charge my account on the 9thIn addition, the buiness website does informed how all payment are considered received at the time payment are submitted clearly indicating that when I paid on 6th my payment was considered received (their system actually indicates the same) noting provides Information on processing or else.Finally a similar transaction was made the month before at the precise same date and no fee was deducted to my knowledge (and if any I am requesting a reimbursement of that charge as we are now in dispute.)if we follow the logic that the business implies, a 2x charge for the policy would had occurred on the month before on from my check card and one from my now closed account--This was not the case, which we can clearly conclude that once the due is paid, before the deduction or electronic attempt date, no electronic deduction takes place..This is for me a clear attempt to just ignore logic associated with facts and hide behind a policy without even attempting to review the issueI may be in comparison to your 20+ years customers just a mere beginer with your company but as a customer I had no issue with the company and was actually in great satisfaction until this issueI had no 2nd doubt of a continously relationship in which you provide me great coverage for an affordable priceHowever I am now fearing what could had been if the issue was of a more severe gravity..Please review the issue at not only from business perpective (as im sure will show it has nothing to do with a $issue but more has to do about enforcing the rules) but also from a customer perspective as it does have do with a $27issue and trust associated with satisfaction Thank you again with Regards, [redacted]

Dear Ms [redacted] :This will acknowledge receipt of an inquiry dated June 22, received from the Revdex.com on your behalf.We reviewed your request and the claim filed regarding your May 31, loss reported to us on June 1, by youOn June 9, 2016, we received your repair estimate in the amount of $6,and the Actual Cash Value of your vehicle is $7,your vehicle was deemed a total lossOn June 14, 2016, your file was assigned to Ms [redacted] to handle the total lossAfter confirming your vehicle was at Copart and receiving the total loss settlement, Ms [redacted] called and went over the total loss settlement amount of $7,121.61, after your $1,deductible and mailed the offerWe are currently awaiting the completed total loss documents and title from you to issue payment.If you should need additional assistance please do not hesitate to contact the undersigned at [redacted] , wSincerely, [redacted] Manager Material Damage Claims

This will acknowledge receipt of an inquiry from your office requesting a response to the issues raised in the complaint.On April 4, our insured reported that he struck the complainant’s parked and unoccupied vehicleThe handling examiner spoke with the complainant on April 13, and confirmed he was handling his repairs thru his owner carrier, [redacted] On April 21, we issued the complainant a check in the amount of $to cover his dedtuctibleOnce we receive their subrogation demand we will issue a check for 100% of the repairs and issue a check directly to the complainant for any out of pocket rental expenses he may have incurred.Anchor General Insurance strives for excellent customer serviceWe believe this file was handled promptly and professionally

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I feel insecure in my car, took it to other professionals and I was told my car shouldve been totaled, all service lights are on, car body is not straight,I have to change tires in short time or tires will pop on me on freeway,I am unsure on what to do next or whos at fault (insurance or shop) I have waited over a yar for this to be resolved

Be advised that Anchor General Insurance Agency of Texas, Inc. is an authorized representative of Anchor General Insurance Company.This letter is in response to a complaint made by [redacted] . We reviewed the file and determined that liability decision will remain the same, Enclosed is a copy... of the letter that we sent to [redacted] . Our file remains closed.If you have any questions please feel free to contact me at your convenience.

Hello,first of, [redacted] from anchor general insurance did call my daughter one time, and I was present while she spoke to him for only minutesHe did not explain to my year old daughter about our choice in choosing our own body shop [redacted] was supposed to call us back, to get more info in regarding the accident, he never called backI left [redacted] countless messages, and I never got a call back from himI guess they just assumed the accident was my daughters fault by the minute conversation he had with her I am also very upset the fact that they left my daughter at the accident location without offering her any help to move the car, since she was not able to drive it off to a safe area.The operator from anchor general literally hung the phone very rudely! Thank god for a bystander that offered help and we used his insurance for a tow truck, and that is how our car ended up at pro star yard! From there, I kept calling anchor general insurance and I finally got a hold of someone, they instantly order for my car to be towed to a body shopI had no clue where my car was towed, until I called a few more times and finally I was told, my claim adjuster was [redacted] She was the one that told me very rudely my car was at golden state body shopI have no clue what dates anchor general insurance approved the claim, all I know that finally Marissa from golden state body shop told me that my insurance approved the work last monday March 2nd! My car is still at the shop since 1/23/My car is a lease car! Which anchor general does knowAnd I just come to find out that most of the parts ordered to repair my car are off market brand Not Volkswagen brandMy car is up for the lease this friday march And my car is still in the shop! And the dealer will Not except off market brand! Every single person I have spoken too from anchor general insurance, never call back or are very rude and unprofessional! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is not was I was tell went I cancel my insurance Anchor General I never receive any bill of $all I receive was a bill of because that was the balance of my monthly bill of the premium, went I receive a bill for $ I call on 9/21/ to ask why my bill was going to be $of the new policy starting on 10/1/, the tell me that I can stay of leave , the reason my premium was going to be more was because everything goes up and that I have until the 10/30/to cancel or continue whit this new policy , and I went back to [redacted] insurance and ask for a better insurance and they help me to get Infinity The $was the total of my previews insurance before I add the [redacted] and remove the [redacted] , and why I receive a bill of months after , why I don't received went I cancel my policy on September and revive a bill on 2/25/ , just don't understand this is not right Regards, [redacted]

Dear Ms [redacted] ;This will acknowledge receipt of an inquiry date July 28, in which you requested a response to the issues raised in the complaint.On July 03, 2017, our insured reported that the claimant lost control and struck his vehicleWe attempted to reach the complainant by telephone on July 17, July 19, & July 20, but were unable to make contactThe handling examiner spoke with the complainant on July 24, and confirmed he was not at fault and wanted to handle his repairs thru Access Insurance CompanyWe sent a Not at Fault letter on July 28, and closed our file after we confirmed Access Insurance had accepted 100% liability.Anchor General Insurance strives for excellent customer serviceWe believe this file was handled promptly and professionally.If you have additional questions, I may be reached at the phone number listed below.Sincerely,