Anchor General Insurance Company

Review: Their client intentionally hit several of our cars and then ran away. It appeared she was under the influence at the time. When I filed a claim with their company, I was told someone would get back within 24 to 48 hours. This did not happen. We have called several times and they are being non-responsive. Are they able to do business in California? I am not sure what to do at this point. Their client was not allowed to drive by herself, she had "expired" insurance proof in her car, she appeared to be under the influence, she intentionally rammed several cars, she was buying marijuana at the time, she left the scene of the accident, and now we are not able to get a response from her insurance company.Desired Settlement: Are they licensed in California? If so, they are not non-responsive and need to complete this claim quickly.

Consumer

Response:

Their client intentionally smashed all of our cars.

Business

Response:

Dear Mr. [redacted]:This will acknowledge receipt of an inquiry dated February 12, 2016 received from the Revdex.com on your behalf.You reported this claim to us on January 26, 2016. We sent an acknowledgment letter to you, notifying you of our coverage investigation. After concluding our investigation it was determined that the policy of insurance for [redacted] cancelled prior to this accident. Therefore, no coverage was available for this loss. A coverage denial letter was sent to you on February 15, 2016.If you should need additional assistance or have any questions regarding this claim please do not hesitate to contact the undersigned at [redacted].

Review: I have been a customer with anchor general for 2 years as of may 5th my vehicle was totaled I was not at fault and had full coverage. I have been without a rental or vehicle since that date I am still currently waiting for the insurance company to pay the loan in full I have not been contacted in a timely fashion or updated with what the current status of the claim is. This service is not acceptable I was never late on a payment I am highly upset to be treated like this. This claim has been opened for 60 days I am unable to purchase a new vehicle at this time.Desired Settlement: To the settle the claim so I may purchase another vehicle.

Business

Response:

August 4. 2015[redacted]ANCHOR GENERALINSURANCE C01\1P ANYRef: Revdex.com : [redacted]Claim#: [redacted]Policy #: [redacted]D.O.L: [redacted]Insured: [redacted]Complainant: J[redacted]Dear [redacted]:No.[redacted]This will aclmowledge receipt of an inquiry dated July 23 • 201 S received from the BetterBusiness Bureau on your behalf.Your vehicle was deemed a total loss on May 14,2015, and after contlnning your vehicle was atCopart and having your total loss settlement amount approved, your total loss adjuster [redacted] mailed you your settlement offer on June 16,2015. in the amount of$8,868.90($9,368.90 .. $500 deductible). We received your total loss docwnents on June 30, 2015 andobtained your payoff from your finance company, E:x:eter Finance and issued payment to them onJuly 2, 201 S for the full settlement amount of $8,868.90.If you should need additional assistance or have any questions, please do not hesitate to contactthe undersigned at [redacted]Manager Material Damage Claimscc.: [redacted] The Revdex.com[redacted]

Review: Thursday May 15, 2014 my back window came out of my car. I called my insurance to see if it was covered. They said it was, explained the details including deductible and rental car coverage. They said a claims adjuster would be contacting me to discuss further details and instructed me to get a rental car and to save the receipts for the reimbursement. I started the rental car agreement on that same day, May 15, 2014. I did not receive a call from the claims adjust Friday. I left several messages on Monday and Tuesday. Finally reaching her on Wednesday the 21st. She proceeded to tell me that I am not covered for this incident. I explained the other conversations I had from previous representatives and she still insisted that regardless of what I was told I will not be receiving the services and will most likely not be reimbursed for the rental car.

I would have paid to have my car fixed however I was forced to wait 3 business days including 2 weekend days with a rental car I was originally told I would not be responsible for financially.Desired Settlement: I believe the company should be held accountable for what they said regarding this incident being covered. They told me that it was covered and explained the details to me regarding the coverage including deductible and rental car coverage. After days of believing what the representative told me I come to find out that it wasn't true and I am now liable. This to me is wrong, misleading, and unfair. They should have the car fixed and reimburse me for the rental car according to the original details stated to me of the $500.00 deductible and $12/day rental car up to $120 reimbursement.

Business

Response:

Anchor General

Insurance Company

June 20,2014

Ms. [redacted]

[redacted] Way

[redacted], CA 92064

Ref: Claim#: [redacted]

Policy#: [redacted]

D.O.L: 05/15/2014

Insured: [redacted]

Complainant: [redacted]:

Revdex.com#: [redacted]

Dear Ms. [redacted]:

This will acknowledge receipt of an inquiry dated May 29, 2014 received from the Revdex.com on your behalf.

We have carefully reviewed your request and the claim filed with us involving the May 15, 2014 loss. We received the initial repair estimate on your vehicle showing the total damage was $235.21, which is less than your $500.00 deductible and your file was closed . At that time you were advised if you took your vehicle in for repairs and additional damage was found we would hive your vehicle reinspected. If you incurred rental charges due to this loss, please submit your receipt for review and reimbursement. You may fax your rental invoice to (858) 790-7531.

If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at 1-800-542-6246.

Sincerely,

Manager Material Damage Claims

cc: [redacted], The Revdex.com

[redacted], Anchor General Insurance Company

Review: We've had Insurance with Anchor General since 11/11/2002 under my husband, then I was added, [redacted]. I was in an accident on 12/16/2013, my car was the only auto involved. I was going through a street repair site and hit a concrete divider, their were no signs etc. I wasn't sited by the officer, but of course the insurance faults me. I did all I'm suppose to do with the insurance, I even sent them photos to try and prove my case, but they steal fault me. The guy from the tow yard said they came with the adjuster and totaled out the vehicle that was on 1/6/2013, at that time owner of tow yard said they said 14,999.purchased on 10/06/13 for 16,399. with trade in at nissan. I've been calling trying to find out when they would wrap this up, they wouldn't return my calls. Finally the material damage examiner called and put my on line with the tow yard guy to say release my auto to Insurance adjuster that was 1/27/2014. (What, I thought was done already. I got in touch with the lender out of coutesy to ask had they been notified and they hadn't. Got a letter from them saying my insurance had been cancelled 12/17/13 to 12/17/2014, and what we'd have to pay them, the lender . We have been making our payments as if we still had the car, tried to find out when to stop with the insurance, so where did that money go.Never been through anything like this in life. Still waiting . They act as if you suppose to know what to do. We've never been through anything like this before, and they certainly aren't telling us. My husband is a disabled veteran, and we are both retired seniors. This is just unexceptable.Desired Settlement: I'd like for them to pay the lender as soon as possible, or at least notify them when it's coming, we have full coverage on this car a 2013 Nissan Versa. Refund the insurance paid on a car I no longer have for jan 2014. To send me a claim form for injuries I've asked them for, and haven't received to this day. I would like for them to do what we pay them for, and not treat people this way. I've been without transportation since 12/16/2013.

Review: one week before thanksgiving I get in a accident, I called and filed a claim, they wanted to send my car to a shop that was not approved to work Lexus cars. I had my car fixed at an approved repair shop. They charged me 30% of the estimate on top of my deductible that was $1050.00 they told me that they don't work with the shop where I took my Lexus. they have not responded to any of my calls. I had to pay $2050 to get my car repaired because they charged me 30% of the estimate. I was not aware of that nor do I see it in my contract. this company is a rip off they need to closeDesired Settlement: the 30% I was charged

Business

Response:

December 24, 2013

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

Dear Ms. [redacted]:

This will acknowledge receipt of an inquiry dated December 14, 20 13 received from the Revdex.com on your behalf.

We have carefully reviewed your request and the claim filed with us involving the November 19, 2013 loss. Upon filing this claim with us, you spoke with your adjuster Ms. [redacted] on November 22, 2013, who advised you of the PPO repair facility closest to his residence. Be advised that the Preferred Provider Organization ( "PPO") Provision, as contained in your policy with Anchor General Insurance Company was explained to you according to our notes. This provision is also outlined in your insurance application, under the section entitled "COVERAGE RESTRICTIONS", and the contents to this provision are also contained in the acknowledgment letter mailed to you. This provision clearly explains that you would be responsible for 30% of the repair estimate if the repair facility chosen is not a PPO.

On November 27, 2013, your adjuster spoke with [redacted] at your shop The Best Auto Body, who said he would review estimate and advise if he could work at ppo rates, so that the 30% NON PPO Penalty. On December 5, 2013 [redacted] spoke with your adjuster and advised he could not work at the PPO rates, and that you were aware of this and the 30% NON PPO Penalty you would be responsible including your $1,000 deductible.

On December 9, 2013 payment was issued to The Best Auto Body in the amount of $1,605.26 ($3271.80 - $1,116.54 30% NON PPO Penalty- $1000 deductible). On December 23, 2013 after receiving a supplement an additional payment was issued in the amount $25.71 ($36.73 -11.02 30% NON PPO Penalty).

lf you should need additional assistance please do not hesitate to contact the undersigned at ###-###-####.

Sincerely,

Manager Material Damage Claims

[redacted]

Review: I [redacted] had a case of hit and run to my vehicle over 2 months ago,after I made the claim ,I waited for over 2weeks with not a single phone call from Anchor General,when I called them I had to leave a message a couple days later I got a letter stating that they had being calling me,and had being trying to get a hold of me or my husband [redacted].,then a message was left from a single phone call from the Adjuster( [redacted])I have being calling this person at least 2 times a week and left several voice messages.I also have being calling the supervisor with no answer from her either.I took my vehicle to the shop Dibbles for an inspection since the retter said I needed to do that,they got pictures of the damage but thats as fay as we got,please help me.I deserve to have my vehicle fixed since I'm paying for the service.

Business

Response:

December 15, 2014[redacted]1221 Yulupa Ave. #3Santa Rosa, CA 95405Ref: Claim#: [redacted]Policy#: [redacted]D.O.L: 9/14/2014Insured: [redacted]Complainant: [redacted]Revdex.com#: [redacted]Dear Ms. [redacted]:This will acknowledge receipt of an inquiry dated December 8, 2014 received from the Better BusinessBureau on your behalf.We have carefully reviewed your request and the claim filed with us involving the September 14, 2014loss. We attempted to contact you on September 17 and October 14, 2014, after no response or repairestimate, we sent you a closing letter and closed your file for lack of activity.We received a call from you on December 9, 2014, we obtained your statement and went over the claimsprocess. After confirming your vehicle was in Dibble's Auto Center (nearest PPO) payment wasrequested to them in the amount of $1,118.04 ($1,618.04 - $500 deductible). We spoke with [redacted] atDibble's Auto Center and confirmed your vehicle should be completed by Friday, December 19, 2014.If you should need additional assistance or have any questions, please do not hesitate to contact theundersigned at 1-800-542-6246. Sincerely,[redacted]Manager Material Damage Claimscc.: [redacted], The Revdex.com [redacted], Anchor General Insurance Company

Consumer

Response:

This message is for [redacted]!Hello [redacted] ?my name is [redacted],I've been trying to get a hold of you to let you know that I was contact by Anchor General Ins,and my case is being solved,but I do want to thank you so much for helping me,I love Revdex.com if it wasn't for you all I probably still be waiting.Sent from my iPhone

Completely unresponsive. [redacted]. If you get this fellow. He is completely incompetent. Never calling back. Never answering the phone. I understand if the insurance doesn't want to pay out. But this is ridiculous. Sorry mister [redacted]. Anchor General can get people from india or china to process these claims, completely computerized automated systems, or online claim forms. Why hire someone who is incompetent to use a telephone. The date of lose was from 02/14/16. Today is 04/01/16.

Review: My vehicle was parked on the street and was hit on 09/26/2014 at 2AM. I reported it at 10AM and was told that an adjuster would be in contact with me by the end of the day. I received NO phone call until WEDNESDAY, OCTOBER 1... Everything was fine with the claim until I had to tell the adjuster, [redacted], that the lady who hit me had no insurance. I had to PERSONALLY go out of my way to contact the other insurance to get proof because [redacted] said that it would take them approximately one week to find that information out... I got the information within half an hour with the help of the other insurance company. I then forwarded her all of the information that she needed from me and then she said that the vehicle needed to be seen by the appraiser and they would need to get supplements if they found anything extra with the car, which was fine with me because I was on school break and didn't really need a vehicle at that very moment. I don't know what happened from there, but when I would call for updates, [redacted]s phone would go straight to voicemail and when I left messages, I NEVER, I REPEAT,NEVER got a phone call back.. I then went out of my way to contact the body shop to see how everything was going with my vehicle because nobody from Anchor General ever bothered to call me, and even the body shop said that they weren't returning their calls either!! I was so frustrated at that point because my school classes were starting in November, and I had no means of transportation and the insurance never offered me a rental car for my UNINSURED MOTORIST COVERAGE, which I have and is stated on my policy. I have never dealt with such an incompetent representative or company like this, ever. They lost my paperwork, forgot to send supplements and kept asking for documents that they ALREADY HAD! I just picked my car up on DECEMBER 5, 2014. Do you really think that it's acceptable to keep an insured's vehicle for that long and not even return a phone call or emailDesired Settlement: Anchor General sent me a letter stating that they were going to attempt to 'find' the lady who hit me and try to press legal actions and that we would be reimbursed my $644 deductible. They nickeled and dime me for 'betterment and tax,' but they didn't even replace the rims that were involved in the accident.. I want to let you know, Revdex.com, that this woman who hit my car lives a few neighborhoods down from us and I have seen her drive her car, THE ONE SHE HIT MINE WITH, all the time up the down the block. I am astonished that they haven't been able to get in contact with her, do they need me to do everything for them?

According to their website, "By providing superior customer service and claims’ handling, a consistent and stable market for its policyholders, and maintaining a dedicated and innovative approach to management with investment in advanced technology, Anchor continues to be a leading dominant force in the non-standard auto insurance..."

This is a lie. A sad, sad lie.

Business

Response:

January 16, 2015Ms. [redacted]Ref: Claim#: [redacted] Policy#: [redacted] D.O.L: 09/26/2014 Insured: [redacted] Complainant: [redacted]. Revdex.com#: [redacted]Dear Ms. [redacted]:This will acknowledge receipt of an inquiry dated January 2, 2015 received from the Better BusinessBureau on your behalf.We have carefully reviewed your request and the claim filed with us involving the September 26, 2014loss. When you reported the loss to us you advised your vehicle was at New United Auto Body(shop ofyour choice) and were advised of the 30% NON PPO Penalty you would be responsible for. On October6, 2014, you called your adjuster Ms. [redacted] and advised you released your vehicle and wantedit moved to the nearest PPO shop, [redacted] Auto Body.After receiving your repair estimate and confirming your vehicle was at Precision Auto Body paymentwas requested to them on October 14, 2014 $4,544.70 ($5,044.70- $500 deductible).Your file was received in our subrogation department on November 12,2014 at which time they have leftmessages and sent letters to the claimant [redacted] with no response. Please contact yoursubrogation adjuster, Mr. [redacted] (800) 542-6246 ext. #### to discuss status on your claim.If you should need additional assistance or have any questions, please do not hesitate to contact theundersigned at 1-800-542-6246. Sincerely,[redacted]Manager Material Damage Claims cc.: [redacted], The Revdex.com[redacted], Anchor General Insurance Company

Review: I recently purchased full coverage auto insurance with Anchor General Insurance. On June 2 my car was shot while parked at my residence, the police came out and made a police report. I contacted Anchor General to tell them of the incident. It took two weeks for the adjustor to come out, and appraise the damage. He said I would be contacted when and if the car would be approved for FIXING! Mind you it cost me $400.00 for a down payment for this insurance. A week later my car was finally towed to a

shop yet it HAS YET TO BE APPROVED FOR REPAIRS! June 17, 2014 and my car has yet to be repaired. I do not have a rental car.Desired Settlement: This Insurance Company and their slow process needs to be investigated. I would not recommend this company to my Enemy! Revdex.com please investigate and save others from this Anchor General fate.

Business

Response:

This will acknowledge receipt of an inquiry dated June 23, 2014 received from the RevDex.com on your behalf.

We reviewed your request and the claim filed regarding your June 2, 2014loss reported to us on June 3,

2014 by your mother Daisy. On June 7, 2014, your adjuster Ms. [redacted] to your mother

[redacted] who provided an alternate phone number for you, that number was called and she spoke

with your brother who didn't have a good number for you messages were left with both to have

you call. We called in June 12, 2014 and left a message with your brother. On June 12, 2014 you

called your adjuster Ms. [redacted] back. At that time, we confirmed the facts of loss and

continued you wanted your vehicle moved to Elite Autobody & Collision Center (nearest PPO).

On June 19, after confinning your vehicle was at Elite Autobody & Collision Center payment

was issued to them for the amount of$1,786.97 ($2,286.97- $500 deductible).

We confirmed with the shop you authorized the repairs on June 20, 2014 and your vehicle is

currently under repairs.

If you should need additional assistance or have any questions, please do not hesitate to contact

the undersigned at ###-###-####.

Sincerely,

Review: Abril 1 tuve accidente regresando del Diamond valley honda,donde me hicieron servicios ,mi carro fue golpeado lado pasajero afectando fenders, hood,frame,bumper,luces e interior del motor compresor,serp.belt y tensioner,mi aseguranza Anchor general, mando reparar mi honda a ProMotorCollision en Banning,ca,donde Inland Valley Appraisers por Anchor inspeccionaron y arreglaron el honda,me llamaron a recoger el honda y tenia otros daos, en el motor pedimos q inspeccionara Moss Bross Honda y hizo su inspeccion y Inland Valley Appraisers tambien,ellos dicen q no fue por el golpe y se niegan a pagar los daos del motor,Nosotros lo llevamos a reparar a Diamond Valley Honda,Hemet y encuentran q no se arreglo correctamente,aun presenta daos visibles en el Frame donde pego el compresor a causa del golpe, lo cual se necesita reeplazar,y necesito su ayuda para arreglar mi honda,mi carro esta en Honda d Hemet,comprendiendo nuestro problema ellos pidieron dejaramos el carro alli,para que AnchorGeneral Ins,revise el carro nuevamente y paguen por los daos causados por el accidente.cualquier pregunta llamar a [redacted], Collision Center Director [redacted])direct.en Diamond Valley Honda,Hemet,Ca [redacted] su comprension.Desired Settlement: Quiero que Diamond Valley Honda termine de reparar todos los daos y que Anchor General Insurance pague

Business

Response:

ANCHOR GENERAL

INSURANCE COMPANY

June 26, 2014

Ref: Claim#: [redacted]

Policy#: [redacted]

D.O.L: [redacted]

Insured: [redacted] DE [redacted]

Complainant: [redacted] P [redacted] DE[redacted]

Revdex.com : [redacted]

Dear Ms. [redacted]:

This will acknowledge receipt of an inquiry dated June 6, 2014 received from the RevDex.com on your behalf.

After having your vehicle reinspected it was found there were repairs that needed to be redone

and additional loss-related damages. Your vehicle is currently at Diamond Valley Honda (your

shop of your choice) having repairs completed to restore the vehicle to pre loss condition. We

have also provided you with a rental car through Hertz Local Edition because of the

inconvenience. We spoke with the account representative at Diamond Valley Honda and we

were told your vehicle should be completed by July 7, 2014.

If you have any additional questions, please call Mr. [redacted] at ###-###-####.

If you should need additional assistance or have any questions, please do not hesitate to contact

the undersigned at ###-###-####.

Sincerely,

Manager Material Damage Claims

cc.: [redacted], The Revdex.com

[redacted] Anchor General Insurance Company

Anchor General Insurance is the WORST at customer service! I had to deal with these people because one of their policy holders hit my car. My adjuster constantly lied to me! The policy holder and I left off on good terms. She knew she was at fault, and wanted to fix my vehicle. We exchanged text messages through the entire process. After I made my first complaint to my adjuster's bosses boss, because my adjuster completely ignored my phone calls and would not call me back for an entire week, she then turned around and lied to me. Saying she had just got in touch with the policy holder and they were setting up an appraisal for her car. I knew for a fact I was being ignored, because the policy holder told me every time our adjuster called her; plus they had already had her car appraised! I understand that's their policy holder, they want her happy. However, DO NOT ignore the other party completely and then lie! It took Anchor General over a month to "try" to take care of the claim. When it came down to me finally at the collision center to get my car fixed.....they refused to talk about the claim. I had the letter they sent me with all of the information needed to fix my car. The collision center just needed the go ahead from Anchor General personally (because the estimate of $1200 to fix my car was complete bs and the collision center knew that wouldn't cover it). The company kept telling the collision center they would call back in 15 minutes to handle everything over and over again. I was stuck at the collision center for two hours waiting on them. They just kept giving us the runaround. I finally got fed up. I called my car insurance and am now going through them to get my car fixed and rental paid for; then my insurance company will fight Anchor General Insurance for the reimbursement. I dealt with Anchor General Insurance for I've a month to get my car into a shop....it took my insurance 45 minutes. That includes the time it took to make a new statement, give all of the information needed on both cars, and give the information on the woman who hit my car. Which, thankfully I had. If a policy holder from Anchor General Insurance damages your car...DO NOT.....waste your time going through them. Just make a claim through your insurance, pay the deductible, let your insurance fight them, and wait for your reimbursement for the deductible. TGE MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER DEALT WITH!

Review: I have been a customer for at least 2 years and recently discovered their online tool. My bill is due on the 9th and my auto payment deduction is made the same day. Due to issue with my bank my account was close at least 2 week before the 02/09 & I made my monthly payment on 02/6. anchor charge me a fee for a return check Claiming a returned check on my close account. I explained how the payment was made 3 day before and Supervisor [redacted] comfirmed that payment was indeed made and receive their system accept it and still bill me again on the 9th.1)the websites fails to provide any information on how online payment is process and as the deduction in my account was made immediately there is no way to believe payment is delay or late. 2) the payment was made and received 2 days before due date but I still received a fee and that is really unacceptable and Disappointing.I requested corporate to have the issue resolved in a civilized way only to be mocked and gave the run around that there NO corporate office.Desired Settlement: I am requesting, as a long time customer and also as the payment was made and received before the 9th, to have the return fee remove. adding the fee is just unacceptable and unethical.

Business

Response:

RE: ANCHOR GENERAL INSURANCE COMPANYInsured: [redacted]Revdex.com File#: [redacted]Policy #: [redacted]Dear [redacted]:The Revdex.com has advised Anchor General Insurance Agency that youhave filed a complaint in regards to your insurance policy. Please find below ourresponse to your inquiry.From our review of your policy, we verified that a $27.00 returned check fee wascharged correctly. It is our standard procedure in for any NSF and this was explained toyou by our customer service. Per the EFT Agreement you signed, Anchor should benotified in advance (15 days prior to next scheduled payment) to stop automaticpayment. Because this was not done, the payment was effected and it resulted in theNSF fee charged.If you should have any additional questions, feel free to contact me.cc: Revdex.comFax (858) 496-2141

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First the policy in which I agree does informed of of the fee that applies if a transaction fail with the bank as mentioned however our dispute is not similar to the describe scenario, as the due was paid before the attempt to Charge my account on the 9th. In addition, the buiness website does informed how all payment are considered received at the time payment are submitted clearly indicating that when I paid on 6th my payment was considered received (their system actually indicates the same) noting provides Information on processing or else.Finally a similar transaction was made the month before at the precise same date and no fee was deducted to my knowledge (and if any I am requesting a reimbursement of that charge as we are now in dispute.)if we follow the logic that the business implies, a 2x charge for the policy would had occurred on the month before on from my check card and one from my now closed account--This was not the case, which we can clearly conclude that once the due is paid, before the deduction or electronic attempt date, no electronic deduction takes place..

This company is the worst its been almost a week and they have not started the process to fix my car the anchor general employees are rude to paying customers and are very disrespectful.

Review: We have been trying to contact Anchor General Insurance, and it has been impossible for these people to call us back. I originally got into a car accident in july 2015, we are now in January 2016 the car has been in the shop since. They called us this morning to pick up the car and was a total mess. The front hood was not matching the [redacted] paint, left tire was flat, right rim was still the old rim it needs to be replaced, scratches in the back bumper. [redacted] said we can detail the car, but it needs more than a detail. Its so frustrating leaving messages to the claim person in charge of my case [redacted] doesn't call me back. 7 long months paying your monthly car payment and insurance for a car sitting in the shop, so unfair paying full coverage insurance to be treated like this. Please help this is out of our hands. Our deductible is 500$ they are charging us 635$ for a battery that is not cover under warranty. Where is my battery?Desired Settlement: The car to be painted evenly match, completely. Rims needs to be replaced, right tire for a new one. We would like for to inspection our car to make sure is safe to drive and it passes inspection.

Business

Response:

Dear Mr. [redacted]:This will acknowledge receipt of an inquiry dated January 26, 2015 received from the Revdex.com on your behalf.We reviewed your request and the claim filed regarding your July 28, 2015 loss reported to us on the same date. At that time, Ms. [redacted] referred your file to management for review. After our special investigation unit complete their investigation on October 29, 2015, your file was reassigned to Ms. [redacted].On November 5, 2015, we advised [redacted] that coverage had been confirmed payment was issued to them for the amount of $3,924.45 ($4,424.45 - $500 deductible).We confirmed with the shop that the repairs have been completed along with unrelated damage and that your vehicle is completed at [redacted]. We had a safety inspection completed by the Manufacture's dealership and confirmed that all repairs were within industry standards,If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at [redacted].

Review: The business practice of this insurance company is atrocious. Down right embarrassing. I called in to file a claim, was told someone would get back to me within 36-48hrs. Within that time frame nobody has contacted me thru phone or email. I've called their claims department, was on hold for longer than 30mins, and my call gets dropped. I send an email and no response.

I can't get in contact with anybody to get my claim started so I can get my car fixed!!Desired Settlement: I just want to get my claim done.

Consumer

Response:

Yes I am insured by them

Business

Response:

RE: ANCHOR GENERAL INSURANCE COMPANY

INSURED: [redacted]

POLICY#: [redacted]

CLAIM#: . [redacted]

DATE OF LOSS: 8-15-14

Revdex.com ID#: [redacted]

Dear Mr. [redacted]:

The Revdex.com has advised Anchor General Insurance Company that you have filed a

complaint in regards to this automobile insurance policy. Below. you will find our response to your

inquiry.

We have carefully reviewed your complaint and your main concern was that nobody had contacted you

within the time frame they had promised when you reported the claim. Our records indicate that you

reported the claim to Anchor General Insurance Company on August 20, 2014 at 11:26:04 AM. You

filed this complaint with the Revdex.com on August 20, 2014 at 11:59:18 AM, which is

approximately thirty-three minutes after you initially filed the claim.

Your claim was subsequently assigned to [redacted] on August 21, 2014 at 8:28:42 AM. [redacted]

spoke to you on August 21, 2014 at 9:42:40 AM and took your recorded statement. [redacted] then followed

up with the at-fault party's insurance company later that morning, who indicated that the at-fault party did

not have coverage at the time of the loss. On August 28, 2014 we were informed from a body shop that

you did not want to have your vehicle repaired by using your collision coverage and that you would repair

your vehicle yourself. A letter was sent to you confirm that conversation. [redacted] then followed up with

you on September 22, 2014 after we received this complaint letter. [redacted] spoke to you and you

confirmed that you did not want to use your collision coverage and that the at-fault party had paid for

your damages and you were satisfied with the results.

I regret that our actions did not meet your expectations. In the future if you have questions please call me

directly.

Sincerely,

Anchor General Insurance Agency

Review: My vehicle was stolen in the end of February, it was found in the morning by the cops and I was awaken by family members informing me that my car was found stolen I contact my insurance company to submit a claim. When I went to see what condition my car was I left it to the insurance since it wasnt drivable. It was taken to moss bros in San Bernardino to get repaired; now moss bros have done a great job. My car is ready to be picked up but they are not paying moss. I been without a car , I been contacting the insurance company and they keep wanting a stolen report when I couldnt file one due to it being found by the cops first. They been ignoring me and moss bross collision center, they have their own notes of them contacting them. I really need my car back. This has been the worse insurance ever; I dont understand whats holding the payment.Desired Settlement: just have my car back and pay the collision center. pleaseim paying my premuim.

Business

Response:

Dear Mr. [redacted]:

Review: Anchor General towed my vehicle to Dibble's Auto Body in Santa Rosa. I called Dibble's Auto Body they estimated the damages to my vehicle at $5,000. I went down to Dibble's Auto Body to get the invoice for damages, Dibble's appraiser did not have a written estimate, he told me that he "eye balled" the damages. (It is 10/7/14 I still have not received a invoice stating the damages done to my vehicle.) Two days later I received a phone call from Anchor General appraiser [redacted] stating that he needed me to call Dibble's and release my vehicle so the salvage yard could tow it away. The next day I was able to reach [redacted], I told him that I would not release my vehicle unless I had an estimate for how much I would be receiving back. [redacted] personally told me that I would be receiving $5,500 back dollars after tax and my deductible all that I needed to do was release my vehicle to them. Moreover he said I could increase the value of my vehicle if I submitted documents of modifications to my car. After our phone call I proceed to release my vehicle to the salvage yard, and email Mr [redacted] the supporting documents that showed modifications to my vehicle ($10,000). Two weeks passed without a response from my insurance company. After calling numerous times and leaving voice mails with multiply employees in the claims department I was able to reach a supervisor, I was told [redacted] was no longer handling my case and Ms, [redacted](ext [redacted]) had taken over . Upon contact with Ms [redacted] I was told that my car was only worth $4,500 before taxes and deductible. I asked if J[redacted] attached the files that I sent to him or made a note of it I was told no. She then said I could resend the documentation of my vehicle to her, and she would reconsider the value of my car. I sent Ms, [redacted] the documents. Two days passed and I received a settlement offer of $4,486 stating that modifications 6 months or older could be ignored by the insurance companyDesired Settlement: I wish to receive the settlement offer of $5,500 dollars after tax and deductible that John [redacted] from Anchor General said that I would receive upon the release of my vehicle. I released my vehicle and two weeks later Anchor General offered me $4,486 dollars as a settlement offer.

Consumer

Response:

I am insured by the company, I'am also the legal owner of the vehicle

Business

Response:

October 20,2014

Mr. [redacted]

Ref: Revdex.com #; [redacted]

Claim#: [redacted]

Policy#: [redacted]

D.O.L: 09/17/2014

Insured: [redacted]

Review: [redacted]

Dear Mr. [redacted]:

This will acknowledge receipt of an inquiry dated October 8, 2014 received from the Better.

Business Bureau on your behalf.

Your vehicle was deemed a total. loss on September 22, 2014, and the total. loss settlement was

sent to you on October 7, 2014, in the amount of $4,458.22, which is less your $500 deductible.

On October 20, 2014, you spoke with yom adjuster, Ms. [redacted] and advised you were

disputing the total loss settlement offer. At that time, she went over the appraisal clause in your

policy.

Please contact your adjuster Ms. Areli [redacted] to advise if you will be exercising the appraisal

clause at (800) 542-6246 ext. [redacted].

If you should need additional assistance or have any questions, please do not hesitate to contact

the undersigned at 1-800-542-6246.

Sincerely,

Manager Material Damage Claims

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have been mislead into believing that I would receive $5,500 dollars as a settlement for my vehicle upon the release of my vehicle to anchor general's salvage yard, I was told this by John [redacted] over the phone I had him repeat the amount twice he verified the amount of $5500 as a settlement offer . Once I released my car I was contacted 2 weeks later stating that they were settling for $4,458. Moreover, another representative from anchor general Ms [redacted] (total loss adjuster) told me to fax over upgrades to my vehicle. I sent over $10,000s worth of upgrades, numerous items were replaced from the engine to catalytic Converter. once she received my information she called me and left a voice mail she said that by "California state law insurance companies do not have to recognize repairs older than 6 months" making all my documentation invalid. I can provide documentation of the upgrades to my vehicle by a license mechanic and the voice email left on my phone by their representative Ms, [redacted]. I request that my original settlement offer be given to me in the amount of $5,500 dollars paid in full to [redacted]]

Regards,

Review: I have an open policy with Anchor General because my car was stolen 44 days ago. Just today on day 44 the claim's adjuster told me the company will not reimburse me for mechanical damages done to my car while it was stolen. I have talked to the company several times and they could of told me that when I mentioned that my car was smoking and unsafe to drive. They even knew of there was some mechanical damage beacuse they towed my car to an auto shop and the auto shop requested a mechanical estimate which I paid $115 for. The claim's person never told me that my full coverage doesn't cover mechanical damage. In fact he never reviewed my policy with me and today told me that it wasn't his job to review my policy with me. But, he's suppose to be the insurance professional, not me. I asked what should I do since he won't pay to fix my car back to it's safe and driving condition before it was stolen he told me to pay the $1700 myself to fix the head gasket and that he'll be sending me a check for $200 to cover the interior damage. This seems very unfair that I have full coverage with Anchor General and my car was stolen and I have to pay for the damages. Also, the $200 he's offering me will not cover the interior damges either. My car is a 1996 Saturn which means it would cost more to fix it than what it's worth.Desired Settlement: I want Anchor General to fix my car to it's original, safe and working condition or total the car out and send me a check for my loss.

Business

Response:

March 26, 2015[redacted]Anchor General InsuranceANcHoR e G ENERALINSURANCE COMPANY[redacted]Re: Revdex.com File #Insured· Policy#Claim#Date of LossComplainantDear [redacted]1/26/15[redacted]No. 4912 P. 2/2This will acknowledge receipt ofan inquiry dated March 13, 2015, from the Better BusinessBureau on your behalf. You reported to us on January 27, 2015 that your vehicle was stolen onor about January 26, 2015, and was recovered on February 2, 2015.According to the complaint from the Revdex.com you alleged that the handling ofthis clafm was being delayed by the carrier and has not been paid to date. After careful revfewof the claim It was determined that your claim was approved for settlement on February 25,2015. At that tlme your vehicle· was brought to the repair shop. Initially It was determined thatthe damages caused when· your·vehfcle was stolen were repairable. There were addltfonal ·· :: - ·damages that appeared to be a. Mechanical issue with your car. By March 10, 2015 It wasdetermined that all the damages to your vehlde-were a result of your vehicle being stolen andyour vehicle was deemed·a total less. At this time the total loss settlement Is In process. Perour knowledge your are content with the claim being resolved as a total loss.We are advising the Revdex.com of our response to you, and of our compliance withthe California Department of Insurance Regulations on this claim.I trust this is a satisfactory response to your Inquiry as the property damage portion of thisclaim as been resolved. However, should you have additional questions please contact theundersig!)ed.[redacted]Anchor General InsuranceCC: [redacted] - Revdex.com of Imperial COunties[redacted]

Review: I was in an accident over a month ago, my insurance has not been helpful or even informative of to what I need to do. I have been dealing with this all on my own and when I try to get them involved they do not answer the phone or even call me back. The only thing they have told me is that if I want them to fix my car that I need to pay a deductible. I got the appraiser to come out and now Anchor is not telling me how much the estimate is or let me know if the place I want to fix my car is ok to go to. When someone pays for insurance every month I do not think it's to much to ask for that when you need them that they respond to you. I have tried to call my claims adjuster [redacted] on multiple occasions and now have even tried to call his supervisor which she did not respond.Desired Settlement: I would like someone to call me so that I can finally get my car fixed since I have had to have a rental for a month now.

Business

Response:

This will acknowledge receipt of an inquiry dated June 23, 2014 received from the RevDex.com on your behalf.

We reviewed your request and the claim filed regarding the May 13, 2014 loss, reported to us by

you on May 14,2014. On May 20, 2014, your examiner Mr. [redacted] spoke with you

confirming the facts ofloss and went over the claim process. On June 11,2014, you contact Mr.

[redacted] and advised you wanted to pursue your claim with us and have the estimate completed.

On June 24, 2014 after received your estimate Mr. [redacted] contacted you and went over the

PPO shop in your area [redacted] Auto Body & Auto Repair. At that time you advised you would

call for an appointment to have the repairs completed.

On June 25,2014, you spoke with your examiner Ms. [redacted], who obtained a

detailed statement from you. At that time, you confirmed that you we using your vehicle in the

course and scope of your employment for the purpose of delivering legal documents for your

employer. For this reason your claim was denied and a letter was sent to you on June 30, 2014.

Please reference the Business Use Exclusion, which states:

"In consideration of the premium at which this policy is written, it is expressly

understood that all coverages under this policy are inoperative and void when the

vehicles covered under this policy are used in any way in the insured's occupation or

business."

Due to the fact that you were using the vehicle for business use, we regret to inform that we must

respectfully deny coverage for this loss.

If you should need additional assistance or have any questions, please do not hesitate to contact

the undersigned at ###-###-####.

Review: I was involved in a car accident a couple of months ago and the insurance company had totaled my car. I've been trying to get a hold of the person in charge of this specific area to get answers on whats going on so that I don't have to continue paying for a car that I no longer have. but they've failed multiple times to return my phone calls and voice messages and have left me hunting them down to to try and get answers. I feel that it is not my responsibility to have to continue to keep on paying for a car that I no longer have and they should have took care of this issue since its been 4 months after my accident.Desired Settlement: I would like for them to take care of this issue and for them to finally keep me very well informed on whats going on because I shouldn't have to continuously keep on calling them with no responses to my concerns.

Business

Response:

March 24, 2014

Ms. [redacted]

[redacted] St.

[redacted], CA 91768

Ref: Claim#: [redacted]

Policy#: [redacted]

D.O.L: 11/24/2013

Insured: [redacted]

Complainant: [redacted]

Revdex.com#: [redacted]

Dear Ms. [redacted]:

This will acknowledge receipt of an inquiry dated March 11, 2014 received from tho Revdex.com on your behalf.

We reviewed your request and the claim filed regarding your November 24, 2013 loss reported to us on November 25,2013 by you.

On December 3, 2014, we confirmed your vehicle was at [redacted] Valley Collision, nearest PPO in your area. On January 9, 2014, after receiving your final repair estimate in the amount of $15,885.93 and the

Actual Cash Value of your vehicle is $14,780.06; your vehicle was deemed a total loss. On February 7, 2014, after securing your vehicle you were sent the total loss documents in the amount of $15,64206, which is less your $500 deductible. We received the completed total loss documents from you on February 20, 2014 and received the payoff from Carmax Auto Finance on February 28, 2014, at which time payment was sent to Carmax Auto Finance in the amount of$15,065.16 with the balance of$577.11 sent to you.

If you should need additional assistance please do not hesitate to contact the undersigned at 1-800-542- 6246.

Sincerely,

Manager Material Damage Claims

cc: [redacted], The Revdex.com

[redacted], Anchor General Insurance Company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,