Anchor General Insurance Company

*** ** *** *** *** *** ** ***RE: ANCHOR GENERAL INSURANCE COMPANYInsured: *** ***Revdex.com File #* ***Policy #: ***Dear *** ***:In response to your follinquiry, be advised that we will waive $NSF fee if yousubmit a letter from your bank in reference to the bank fraud, which you state was thereason the account was closed.Although insured you paid online on 2106115, your autopay was not stopped becauseyou paid online after 3:00pm on (Friday} which will only get posted on followingbusiness day (Monday, March 9, 2015), which is same day as scheduled autopayYourrequest to terminate autopay should have been done before the scheduled payment.Please contact us if you have any further questions

Dear Ms.***,This letter is in reference to your recent complaint to the Revdex.com. Please find attached a copy for a check for $1,which represents a refund of the premium for the duplicate referenced in your letterWe have also enclosed a copy of the requested letter of
experienceIf you should have any additional questions, feel free to contact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree with the dates notedi took my car to the auto shop Jan 2, after I contacted Anchor General Insurance and let them know I was taking it to a shop of my choice with acknowledgement of the 20% liabilityI even called before that date to make sure my claim was still active because I held onto my car until the holidays were overAll they said was they were waiting on me to take it inAfter I left my car at RSM Motorsport that's when the insurance company acted as if I never said I was taking it thereI told them yes I did and I was given an estimate of $plus 20% liabilityeverytime I called to ask the status of my claim they kept asking if my car was at *** *** ***I had to keep telling them it was at RSM for weeks on end and I didn't know why they were asking me the same questionI was hung up on for asking whyThe dates given is weeks apart due to the fact I was unable to get in contact with my adjusterPhone calls were not returned at all and I had the auto shop calling me countless times to ask if I could get ahold of *** *** because she failed to return their phone calls as wellanother thing I've never had a problem with the 20% liability I was well aware of that so I'm not sure why the first paragraph is stating what my provisions and restrictions areI made a complaint to state the lack of communication from the claims department manager and adjusterDates are not accurate if information was noted accordingly and not at the time anchor general decided to document my informationIt sounds as if it took me weeks to answerIt tooks me weeks to get my adjuster to answer the auto shop and myselfI want Anchor General Insurance to have better communication and phone calls returnedI would have my car back already if communication was establishedUnfortunately it is still at the auto shop being repairedMaybe as a company they should stop pointing the blame at paying customers and accept they lack professional communication skills.
Regards,
*** ***

This letter is in reference to your recent complaint to the Revdex.comOn November 30, 2016, our office processed a credit back to *** ***'s credit card (last four numbers ***) in the amount of $This refund credit was a result of the duplicate premium payment she made on
your behalf.Please find attached a copy of the credit receipt noting the refund amount of $119.79if you should have any additional questions, feel free to contact me

.Dear MS***:This letter is in reference to your recent complaint to the Revdex.comOn October 12, 2016, our office issued a refund check (#***) in the amount of $to your producer of record, *** *** ***.On November 7, 2016, our office contacted your
producer and it is our understanding that a refund check (#***) was issued to you in the amount of $412.00.If you should have any additional questions, feel free to contact me

This will acknowledge receipt of an inquiry dated March 9, from the Revdex.com regarding status of this caseAccording to the complaint from the Revdex.com, you contend that the property damage involving your Oldsmobile Delta was not properly inspected and a
reasonable settlement offer was not made for the total loss of your vehicle.Your vehicle was deemed a total loss and our initial valuation of your Oldsmobile Delta had an Actual Cash Value (ACV) of $3,We made a Total Loss offer to you on 7/31/in the amount of $3,(this offer included taxes/fees and salvage value deduction), You responded to our offer stating that you added customizations to your vehicle and you would forward supporting documentationYou provided us with a paint estimate with a handwritten paid in full date of 4/8/and a stereo invoice dated 07/30/2014,We re-ran the valuation of your vehicle with the updated documents for a third time and used different soureces; Autosource Market-Driven Valuation and Mitchell WorkcenterAutosource provided an ACV of $(not including taxes and fees) and Mitchell Workcenter provided an ACV of $4,We honored the higher ACV and forwarded a copy of the Mitchell Workcenter Valuation report.We forwarded-the-updated valuation report to you on 3/and you responded by filing the Revdex.com complaint.Below is a breakdown of the total loss of your Oldsmobile Delta 88:$4,= Actual cash value $457.50+ Sales Tax (10%)$21,00+ DMV Salvage Transfer Fee $+ DMV Application Fee$+ Loss of Use (days x $20,per day)$- Salvage allowance (you retain salvage) $- Salvage sales tax$5,= Our SettlementWe are issuing a check for in a separate envelope for the undisputed amountTo finalize this settlement it will be necessary for the registered owner to sign and return the enclosed property damage releaseFor your convenience I have enclosed a self-addressed envelopeAs soon as the release is received in our office, a settlement draft in the agreed amount will be issued.This letter is to advise you of your obligation to notify the California Department of Motor Vehicles of the ownership of a total loss salvage vehicle.Section (c) Californian Vehicle CodeDMV Salvage Retention Certificate: as required by California Vehicle Code b(If the owner retains salvage, we are required to notify the DMV; you, the vehicle owners are also required to notify the DMV at *** within days of acceptance of our offerThis notice may affect the loss vehicle’s future resale and/or insured value and you have a right to seek a refund of the unused license fees from the DMV.)By copy of this letter, we are advising the Revdex.com of our response to you and our compliance with the Revdex.com Regulations.I trust this is a satisfactory response to your inquiryHowever, if you have additional concerns, please contact your claims representative, *** *** ** *** *** ***

Dear Ms***:This will acknowledge receipt of an inquiry dated November 15, received from the Revdex.com on your behalf-We have carefully reviewed your request and the claim filed with us involving the November 2, lossUpon filing this claim with us, you were advised of
the PPO repair facility closest to your residenceBe advised that the Preferred Provider Organization (“PPO") provision, as contained in your policy with Anchor General Insurance Company was explained to you according to our notesThis provision is also outlined in your insurance application, under the section entitled “COVERAGE RESTRICTIONS", and the contents to this provision are also contained in the acknowledgment letter mailed to you on November 5, This provision clearly explains that you would be responsible for 25% of the repair estimate if the repair facility chosen is not a PPO.We confirmed your vehicle was at *** ** *** *** *** (your shop of choice) on and issued payment to them on November 24, for a total of $6,($9,- $betterment - $2,25% NON PPO Penalty - $1,deductible).On April 10, 2015, you called and advised us you were having issues with the repairs completed on your vehicle, you were advised since you took your car to a NON Preferred shop we did not guarantee the repairsAt that time, you said that you felt that all the loss related damages were not completedWe then assigned Inland Valley Appraisers to reinspect your vehicle, we received there report and confirmed a loss related damages were repaired and the issues you were having were related to the repairs completed by *** ** *** *** *** (your shop of choice) and that you would need to contact them to have them resolved.If you should need additional assistance or have any questions regarding the interpretation of your policy, please do not hesitate to contact the undersigned at 1-800-***.Sincerely,*** *** Manager Material Damage Claimscc.: *** ***, The Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms. [redacted]This will acknowledge receipt of an inquiry dated July 13, 2017 received from the Revdex.com on your behalf.We reviewed your request and the claim filed regarding your April 6, 2017 loss. On April 13, 2107, Ms. [redacted]z obtained your statement and advised we need...

the photos you took on the date of loss and the police report to conclude our investigation. On April 14, 2017, we received the photos. Your vehicle was deemed a total loss and transferred to Mr. J[redacted] in the total loss department on April 20, 2017. After receiving the police report on May 17, 2017, we concluded our investigation and the total loss documents were sent to you. The total loss offer was $12,136,43 ($12,636,43 - $500.00 deductible).On June 2, 2017, we received a call from you that you had not received the total loss documents, at that time we resent them to you. Once we received the completed total loss documents, we contacted your finance company, Ally Financial and obtained the payoff on your loan. We issued and mailed payment to them on July 17, 2017.If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at 1-800-542-6246.Sincerely,[redacted] Claims Support Manager

June 27, 2014[redacted]611 Woodside Sierra #3Sacramento, CA 95825RE: Revdex.com ID No. : [redacted] Insured : [redacted] Claim No. : [redacted] Date of Loss : 6/25/2014 Complainant : [redacted]DearMrs. [redacted]:This letter serves to acknowledge receipt of an inquiry dated January 13, 2015...

from the Better BusinessBureau on your behalf.According to the letter from the Revdex.com, you have requested settlement to cover yourmedical bills and lost wages.According to your notice to the Revdex.com, you indicated that you felt that Anchor General Insurance Companygave you the run around on settling your claim. Please be advised that it was never our intention to delaythe payment of your Uninsured Motorist Bodily Injury Claim. We were not able to provide you with anoffer on your claim until we received all proper medical billing and proof of injuries. Once we obtainedthe needed information, we were able to make an offer to settle your claim. Please be advised that wehave received the signed Uninsured Motorist Bodily Injury release from you on January 12, 2015 and hadissued the settlement check to you on the same day. You should be receiving that settlement check soonif you have not done so already.By way of a copy of this letter, we are advising the Revdex.com of our response to you.I trust this is a satisfactory response to your inquiry; however, should you have additional questions,please do not hesitate to contact your claims representative, [redacted] at (858) 527-3610. Sincerely,[redacted]Claims ManagerPhone: (858) 527-3566 or (800) 542-6246 ext. [redacted]Fax: (858) 790-7566Cc. [redacted] Revdex.com of San Diego & Imperial Counties

Insured: [redacted] Revdex.com File #: [redacted] Policy #: [redacted]Dear Mr. [redacted]This letter is in response to your complaint filed with the Revdex.com.I have reviewed your file and do not find a call to our Customer Service Department requesting any changes to the due dates of your billing...

notices. Further, when you purchased your policy on August 31, 2016, your producer of record [redacted]’s Insurance Services forwarded you a copy of your payment schedule noting each due date. I have included a copy of your application which included the payment schedule on the first page. Again, our office has no record of a request to change any of the due dates listed.Regarding your request for a full refund - it is our position that you would have been afforded coverage for any loss that occurred from the time your policy incepted through the date your policy cancelled for non-payment of premium, July 6, 2016, we would be unable to offer you any type of refund of your policy premium.Finally, your policy did cancel for non-payment of premium three times during the policy period, as a result, our office sent the California Department of Motor Vehicles (CA DMV) the required SR-26 notice noting your policy was no longer active. If your premium was received prior to the billing cancellation effective date – the SR26 would not have been mailed to the CA DMV and you would not have had an issue with your driver’s license.Sincerely,[redacted] Underwriting Manager 858.527.3514

ANCHOR GENERAL INSURANCE AGENCY OF TEXAS, INC.Authorized representative of ANCHOR GENERAL Insurance CompanyJuly 30, 2015Via Fax: (858) 496-2141Revdex.comAttn: [redacted]4747 Viewridge Ave #200San Diego, CA 92123Re: Insured:Claim Number:Date of Loss:Customer:Revdex.comID##:Dear [redacted]...

[redacted],[redacted]
[redacted]6/17/15[redacted]
[redacted]Be advised that Anchor Genet·al Insurance Agency of Texas, Inc. is an authorizedrepresentative of Anchor General Insurance Company.This letter is in response to a complaint made by [redacted] This matter is inreference to a claim for our policyholder [redacted]. The claim was reported to uson 6/18/15. Mr. [redacted]'s vehicle sustained damage in the amount of$2,599.86. He hasa $1,000.00 collision deductible. Mr. [redacted] has never had rental coverage on hispolicy. The check in the amount of $1,599.86 to repair his vehicle was issued on 7/1115.Femanda [redacted] is not the policyholder nor is she a listed ddver on this policy. Our fileIs closed at this time.If you have any questions please feel free to contact me at your convenience.P.O. Box 509020 San Diego, CA 92150-9020 TEL 800.542.6246 FAX 858.527.3740

Dear Ms. [redacted];This will acknowledge receipt of an inquiry date July 28, 2017. in which you requested a response to the issues raised in the complaint.On July 03, 2017, our insured reported that the claimant lost control and struck his vehicle. We attempted to reach the complainant by telephone...

on July 17, July 19, & July 20, but were unable to make contact. The handling examiner spoke with the complainant on July 24, 2017 and confirmed he was not at fault and wanted to handle his repairs thru Access Insurance Company. We sent a Not at Fault letter on July 28, 2017 and closed our file after we confirmed Access Insurance had accepted 100% liability.Anchor General Insurance strives for excellent customer service. We believe this file was handled promptly and professionally.If you have additional questions, I may be reached at the phone number listed below.Sincerely,

Be advised that Anchor General Insurance Agency of Texas, Inc. is an authorized representative of Anchor General Insurance Company.This letter is in response to a complaint made by [redacted]. We reviewed the file and determined that liability decision will remain the same, Enclosed is a copy...

of the letter that we sent to [redacted]. Our file remains closed.If you have any questions please feel free to contact me at your convenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I feel insecure in my car, took it to other professionals and I was told my car shouldve been totaled, all service lights are on, car body is not straight,I have to change tires in short time or tires will pop on me on freeway,I am unsure on what to do next or whos at fault (insurance or shop) I have waited over a yar for this to be resolved.

Be advised that [redacted] Insurance Company is the name of the Insurance Company,This letter is in response to a complaint made by [redacted], Please be advised that we have responded to Mr. [redacted]'s request for a rental car. We authorized a rental car for him with [redacted]....

Unfortunately, Mr [redacted] does not have a valid driver's license at this time so [redacted] is unable to rent a car to him. If Mr. [redacted] is able to find a rental agency that will rent to him or if he is able to get his driver's licensewe will assist him with his rental needs,If you have any questions please feel free to contact me at your convenience,Very truly yours,

Hello,first of, [redacted] from anchor general insurance did call my daughter one time, and I was present while she spoke to him for only 2 minutes. He did not explain to my 18 year old daughter about our choice in choosing our own body shop. [redacted] was supposed to call us back, to get more info in regarding the accident, he never called back. I left [redacted] countless messages, and I never got a call back from him. I guess they just assumed the accident was my daughters fault by the 2 minute conversation he had with her.  I am also very upset the fact that they left my daughter at the accident  location without offering her any help to move the car, since she was not able to drive it off to a safe area.The operator from anchor general literally hung the phone very rudely! Thank god for a bystander that offered help and we used his insurance for a tow truck, and that is how our car ended  up at pro star yard! From there, I kept calling anchor general insurance and I finally got a hold of someone, they instantly order for my car to be towed to a body shop. I had no clue where my car was towed, until I called a few more times and finally I was told, my claim adjuster was [redacted]  She was the one that told me very rudely  my car was at golden state body shop. I have no clue what dates anchor general insurance approved the claim, all I know that finally Marissa from golden state body shop told me that my insurance approved the work last monday March 2nd!  My car is still at the shop since 1/23/2015. My car is a lease car! Which anchor general does know. And I just come to find out that most of the parts ordered to repair my car are off market brand Not Volkswagen brand. My car is up for the lease this friday march 13. And my car is still in the shop! And the dealer will Not except off market brand! Every single person I have spoken too from anchor general insurance, never call back or are very rude and unprofessional! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted]Ref: Claim #: [redacted]Policy #: [redacted]D.O.L: [redacted]Insured: [redacted]Complainant: [redacted]' Revdex.com #: [redacted]Dear [redacted]:This will acknowledge receipt of an inquiry dated March 18,2015 received from the...

BetterBusiness Bureau on your behal£We reviewed your request and the claim filed with us on February 1, 2015 for the February 5,2015 loss. On February 23,2015 after clearing coverage for this loss, we forwarded your repairestimate to [redacted], your shop of choice. On FebNal'Y 28, 2015, after receiving thecompleted W9 from [redacted], payment was sent to them. We sent the shop the supplementreport on March 13, 2015 and payment was issued to them. On March 18, 201S per the shop'srequest, we sent them confinnation that the supplement payment was issued and mailed to them.Although you do not have rental coverage on your policy, because there was a delay from ourappraiser in receiving the supplement for the repairs, we reimbursed you for 16 days of rental inthe amount of$440.96 ($27.S6 per day for 16 days).Pleue notify us if you have any additional questions or concerns that you would like for us toaddress.If you should need additional assistance please do not hesitate to contact the undersigned at [redacted]Sincerely,Manager Material Damage Claimscc.: [redacted]

To Whom It May Concern: The final repair/supplement check was issued to our insured, Ms. [redacted], and her repair shop of choice on Febraury 2, 2016. It is our understanding that her vehicle was delivered to her on Friday, February 5, 2016.At this time, this claim is considered resolved and...

closed. Thank you,[redacted]

January 16, 2015Ms. [redacted]Ref: Claim#: [redacted] Policy#: [redacted] D.O.L: 09/26/2014 Insured: [redacted] Complainant: [redacted]. Revdex.com#: [redacted]Dear Ms. [redacted]:This will acknowledge receipt of an inquiry dated January 2, 2015...

received from the Better BusinessBureau on your behalf.We have carefully reviewed your request and the claim filed with us involving the September 26, 2014loss. When you reported the loss to us you advised your vehicle was at New United Auto Body(shop ofyour choice) and were advised of the 30% NON PPO Penalty you would be responsible for. On October6, 2014, you called your adjuster Ms. [redacted] and advised you released your vehicle and wantedit moved to the nearest PPO shop, [redacted] Auto Body.After receiving your repair estimate and confirming your vehicle was at Precision Auto Body paymentwas requested to them on October 14, 2014 $4,544.70 ($5,044.70- $500 deductible).Your file was received in our subrogation department on November 12,2014 at which time they have leftmessages and sent letters to the claimant [redacted] with no response. Please contact yoursubrogation adjuster, Mr. [redacted] (800) 542-6246 ext. #### to discuss status on your claim.If you should need additional assistance or have any questions, please do not hesitate to contact theundersigned at 1-800-542-6246. Sincerely,[redacted]Manager Material Damage Claims cc.: [redacted], The Revdex.com[redacted], Anchor General Insurance Company