Anchor General Insurance Company

Review: I have a policy with Anchor General. I was in an hit and run accident on February 6, 2015 and it is now February 23rd. I have sent my car to the auto body shop they requested and the same body shop has not heard from them. All attempts to contact my claims adjuster lead to a voicemail that never gets returned. All attempts to reach a supervisor lead to the same result. At this point I am inquiring vehicle rental fees that will almost cost more than the policy itself. This is my first accident with this insurance and I pay my policy every month. I don't know if they don't realize that time is a factor here. I need my car to drive work, I pay my policy for a reason. The auto body shop said it is taking a long time to hear from them as well, so it is not just me being impatient. The auto body shop says that once they receive authorization they can begin repairs but it will take an additional month to complete. I would not recommend this company to anyone. Please help.Desired Settlement: I just want to pay my $500 dollar deductible and have you authorize the auto body shop to begin repairs ASAP. My vehicle has been sitting there for weeks now. I don't care for an apology I just want my car fixed so I can be done with this poor excuse of an insurance company.

Business

Response:

Ref: Revdex.com No: [redacted]Clahn #: [redacted]Policy 'H: [redacted]D.O.L: [redacted]Insured: [redacted]Complainant: [redacted]Dear [redacted]:This will acknowledae receipt of an inquiry dated February 23,2015 received from the BetterBusiness Bureau on your behalf.We have carefully reviewed your request and the claim filed with us involving the February 6,2015 loss. Upon filing this claim with us, you were advised of the PPO repair facility closest toyour residence. Be advised that the Preferred Provider Orianization ("PPO'') provision_ ascontained in your policy with Anchor General Insurance Company was explained to youaccording to our notes. This provision is also outlined in your insurance application, under thesection entitled "COVERAGE RESTRICTIONS", and the contents to this provision are alsocontained in the acknowledgment letter mailed to you on February 11, 2015. This provisionclearly explains that you would be responsible for 30% of the repair estimate if the repair facilitychosen is not a PPO.We confinned your vehicle was at [redacted] (PPO Shop) on February 11, 2015.We received and reviewed your repair estimate on February 23,2015 and payment was issued to[redacted] on February 27. 2015 for a total of $5,523.68 ($6,194.41 .. $500deductible -S 170.73 betterment).On March 6, 2015, due to the amount of damages to your vehicle it will take time to completethe repairs correctly an4 the shop anticipates the repairs to be completed by April 17, 201 S,We have assianed your file to [redacted] to keep in contact with the shop to makesure there are no delays on the repairs. If you have any questions, please call her at [redacted] ext. [redacted].If you should need additional assistance or have any questions regarding the interpretation ofyour policy, please do not hesitate to contact the undersigned at [redacted]

Review: Anchor General Insurance, took 8 months to pay for my car, 2-10-2013 my 2011 Dodge Caliber was stolen from my home, the police found it, I didn't even no it was missing it happened while I was sleeping, they told me not to report it stolen because it had been recovered and taken to impound, I called Anchor General first thing in the morning, and told them what happened, it took them 2 weeks to release it to the body shop, at that time the adjuster gave the shop the ok to do repairs which cost appx .$ 8000.00 dollars, I never got the statement or declaration papers until after the work was done, in march, I filled them out and had them faxed to them, at the end of March I called [redacted] Auto Body, to see what was going on with my car, and was told my car was finished for 2 weeks and they couldn't get anyone from Anchor General to return their calls, so I called my agent [redacted] and at that time she told they would not be paying for this claim because I couldn't get a stolen report they had the police report that I faxed them but that wasn't good enough they tried to say that I knew who took my car, a family member, ( not true) they were very rude to me, not returning my calls, I had to talk to their Lawyer, and a Investigator, and so did my Son and my Nephew, who had nothing to do with my car being taken, they kept me waiting and wondering what was going on while my car sat for 8 months at the body shop. who kept telling me that they were going to sell it if someone didn't pay. finally I got fed up and called and asked for the person in charge of this and demanded a answer that I am so tired of waiting, I had to move out of my apartment in [redacted], because I was stranded without my car, had to rent a car, and the mental stress of this whole thing was just horrible, so he told me that I would get a answer that day, 2 hours later [redacted] called me and said they will pay, No I'm sorry it took so long, or anything just will pay, as I am very happy to have my car back, they were very unprofessional and grossly uncaring and rude, and my deductible is $ 500, I had to pay 900. to get my car and they didn't pay for the missing things from my car when it was stolen, that are on my statement to them appx. 300. dollars.Desired Settlement: And the $400.00 extra that I shouldn't have had to pay and the $300.00 from things taking from my car when it was stolen. and the $600.00 back that I had to pay for a rental car.

Business

Response:

November 20, 2013

Ref: Claim #: [redacted]

Policy#: [redacted]

DOL: [redacted]

Insured: [redacted]

Revdex.com#: [redacted]

Dear Ms. [redacted]:

This will acknowledge receipt of an inquiry dated November 12, 2013 received from the Revdex.com on your behalf.

On April 26, 2013, your file was referred to our Special Investigation Unit, due to the fact we could not obtain a copy of a stolen vehicle report from the police. After their investigation was completed on October 17, 2013 your file was referred back to Ms. [redacted] to conclude your loss.

The additional amount of $410.73 was deducted from your damage estimate, as your vehicle required 4 new tires, left front suspension hub knuckle assembly, left suspension strut, left drive axle shaft, steering gear assembly and engine support mount.

We applied betterment based on the thread depth of 7/32.

$392.00 Cost for 4 tires

$105.84 Less Betterment of 30%

$286.16 Covered

We applied betterment based on the year and mileage of your vehicle.

$1215.95 Cost for the suspension parts

$273.59 Less Betterment of 25%

$942.36 Covered

After receiving your repair estimate payment was issued to [redacted] Auto Body in the amount of $7945.36 ($8066.09-410.73(betterment)-500(deductible)+790.00(advance charge) on October 12, 2013.

Please provide proof of ownership for us to reimburse you for your stolen personal items.

If you should need additional assistance please do not hesitate to contact the undersigned at ###-###-####.

Sincerely,

Manager Material Damage Claims

cc: [redacted], Customer Care Representative

[redacted], Anchor General Insurance Company

Review: [redacted]n was assigned my claims adjuster on dec. 13,2014. I filed a car accident on that day for a accident on dec. 1,2014. since the 13th of dec, 2014 I have spoken 2 her twice. I have left several messages with her and her supervisor [redacted]. neither one of them has the common curtesy 2 return my calls. due 2 her negilence she left my car sitting at auto pros II for 20 days. she refuses to pay the storage fees for that. my car still is not repaired. I pay for my auto insurance so I expect better service then what she is providing. I do not know how to handle this situation. I would like you to get her to pay the storage fees for leaving the car there for 20 days. I am also entitled to the car getting repaired in a reasonable amount of time. the estimate said repairs should take about a week. it is almost a month due to [redacted] inexcusable actions.Desired Settlement: I want them to pay the storage fees, diagnostic fee and full repair price.

Business

Response:

This will acknowledge receipt of an inquiry dated January 7, 2015 received from the BetterBusiness Bureau on your behalf.We reviewed your request and the claim [redacted] regarding your December 1, 2014 loss reported to us onDecember 10,2014 by you.On December 18, 2014, you advised your adjuster [redacted] that you didnot wish to leave your vehicle at [redacted] (shop of your choice) and would like it moved to[redacted] (nearest PPO Shop).On December 31, 2014, after receiving your final estimate payment was sent to [redacted] in the amount of$1,906.13 ($2,156.13- $250 deductible). In regards to thestorage your shop charged in the amount of $382.00, we paid for $150.00, which is reasonablesince you reported the loss to us 10 days after it occurred. We confirmed today that they are notcharging you for any of them and will absorb them. We also, confinned your vehicle will becompleted January 27, 2015.If you should need additional assistance or have any questions, please do not hesitate to contactthe undersigned at [redacted].Sincerely,[redacted]Manager Material Damage Claims

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I m not satisfied because anchor general did not include all the damage. the first adjuster left off a lot of the damage and had 2 be called back out 2 re-evaluate the damage they left off. on the second time around they still did not add all of the damage. so I still am unable 2 get my car back. now they have 2 go and add the damage they forgot a third time. this is an inconvience 2 me. anchor general are the ones who said the car goes to [redacted] not me. so they lied about that. and the car was taken 2 [redacted] on dec. 10. 2014. they left it sitting there for 20 days. I reported the accident on dec. 10,2014. they need 2 pay full storage fees also. what they are doing is not right.

Worst company I have ever had to deal with!

Review: Hello my. my car was stolen and found in Tijuana Mexico at first my claims rep [redacted] told me they just stole the steering wheel airbag and damage to the bumper and the car was In a Bodyshop in San Diego so after telling her I didn't want my car back because the air bag was stolen and don't feel safe putting my daughter in that vehicle it took a few weeks for them to start actual repairs on the vehicle. Then again a very rude [redacted] told me the car would be done a day after I called her but that was a lie because the autos hop man [redacted] old me it would take a week and a half. So I old [redacted] I wanted my car transferred to a shop near me she said that I couldn't because the car was to be finished in one day and it was in paint . So a week went by and still don't have my car or a call from [redacted] and finally when she said my car is done I just need to pay my deductible I called the Bodyshop and now he tells me they also replaced the seatbelts and more airbags and bumper and battery when initially those weren't needed to be replaced now I can't get a hold of [redacted] or her manager [redacted] to ask about these new problems that surfaced to this day it's been 3 months and still don't have my car and it's such an inconvenience but they don't seem to care and treat their customers very rudelyDesired Settlement: For them to deem the car totaled since all airbags were replaced and don't feel safe putting my daughter in that car and payout my car so I can get another and stop borrowing cars to get to work

Business

Response:

February 20. 2014

Ref: Claim#: [redacted]

Policy# [redacted]

D.O.L 11/10/2013

Insured: [redacted]

Complainant: [redacted]

Revdex.com# [redacted]

Dear Mr. [redacted]:

This will acknowledge receipt of an inquiry dated February 10, 2014 received from the Revdex.com on your behalf.

We reviewed your request and the claim tiled regarding your November 10. 2013 loss reported to us on November 12,2013 by you.

On November 20, 2013, we received notification from NICB that your vehicle was located in Mexico, we requested the transport vehicle back to the US. On November 22, 2013, your adjuster Ms. [redacted] spoke to you and advised your vehicle was recovered in Mexico. On December 4, 2013, your vehicle was brought to the nearest PPO shop A & G Collision in National City.

On December 16) 2013, your adjuster Ms. *'[redacted] spoke with you and provided shop information and that you needed to provide them with the keys to your vehicle so they could complete the estimate, we need the Theft report from the police and the Affidavit of Theft Questionnaire.

On December 20, 2013, we received the initial repair estimate in the amount of $2,673.40 and your vehicle was deemed repairable .. On January 6, 2014 it was confirmed A & G Collision had received the keys to your vehicle and you had authorized repairs. On January 8, 2014, you advised you wanted to move your vehicle to your own shop. we confirmed your vehicle would be completed on January 24, 2014 and you agreed to leave your vehicle.

On January 30, 2014 we made arrangement to have your vehicle moved to GT1 Collision (PPO shop closer to you) for a re inspection of your vehicle with you present.

We received a supplement for the additional damage found on your vehicle and GT1 Collision has completed the repairs and your vehicle is now ready for you to pick Up.

If you should need additional assistance please do not hesitate to contact the undersigned at ###-###-####.

Sincerely,

Manager Material Damage Claims

cc: [redacted], The Revdex.com

[redacted], Anchor General Insurance Company

Review: My car burned down on 3-29-13 on the freeway me and my family barely had enough time to get out without being hurt we don't know what cause the vehicle to burn down. I have since then filed a claim with my Insurance company Anchor General Ins with hopes that this would be resolved soon since my car was my only reliable transportation. I have called and left several messages for this company and they hardly return our calls they take advantage of my language barrier. they haven't given me a solid answer about my claim since March they ask me for paper work and I submit and they still don't resolve my case. the person working my case at this insurance company is [redacted] I leave him messages and never calls back and when he does call back he gives me the run around I am not sure if they work from a home or if this is an actual office building. I would like to know on how to proceed and I want to file a complaint against this people they have not only cause stressed but have left me in a tougher financial situation since I don't have a vehicle to move around in.Desired Settlement: I would like to be refunded the full amount of the present book value of my vehicle, all the items lost when my car burned down and I would also like to sue Anchor General Insurance for pain and suffering damages and for all the stress they have caused me these past 3 months

Business

Response:

Dear Ms. [redacted]:

Review: I cancelled my auto insurance policy on 12/26/2014 with Anchor General Insurance Agency and the company billed my bank account for $30.75 on 12/29/2014. I spoke with a very rude customer service agent at Anchor General and she informed me it would take 3-4 weeks for them to refund the money back to my bank account, even though my policy was cancelled before the payment due date. This unexpected charge caused my bank account to be overdrawn and I was charged a $35 service charge by my bank.Desired Settlement: I would like Anchor General Insurance Agency to refund the amount of $30.75 back to my bank account immediately. I do not feel I should have to wait 3-4 weeks for a refund for their billing error.

Business

Response:

See AttachedFebruary 6, 2015[redacted]License #[redacted]800-542-[redacted]RE: ANCHORONIRAL INIURANCI COMPANYInsured: [redacted]The Better Business Burea has advised Anchor General Insurance Company That you have filed a complaint in regards to this insurance policy. Please find below our response to your inquiry.you were issued a refund in the amount of $31.75 on January 15, 2015 (Check # [redacted]). We apologize for any delay during our processing.If you should have any additional questions feel free to contact me.

Review: I was involved in a hit and run accident 11/22/2015. I filed a claim and during this whole process I can't reach my adjustor or a manager. I leave constant voice messages to my adjuster and not one call is returned. I asked to speak to a manager yesterday they connect me to my adjuster who magically is available I asked to be transferred to a manager to place a complaint on the lack of communication this insurance company delivers and I leave a voice message once again and call has not been returned. I leave my information of everything with my policy number, claim number, and phone number and I repeat it. To get ahold of anyone I have to dial The number put in my adjustor [redacted] it's goes to voicemail of course then press 0 to speak to any rep and then it's always a different issue than the last. They send one thing at a time to the auto shop and tell

Them they can't start work until they have this or that. My car has been in the shop for over a month. I took it to a repair shop of my choice I'm well aware of the 20% liability on my part. When I ask to know the status of my claim it's always something different as to why they can't proceed with the work. They say it's the auto shop in lack of not sending the info but I contact them as well and it's because the claims people have not answered them as well I have to call the insurance people myself to get them to call the auto shop. I'm the one that had to tell the insurance to fax over the w9 form because they said they were waiting for the auto shop and they never sent it to the auto shop. I had to call the insurance to check their fax to make sure they received it and I had to call just to make sure they actually sent the auto shop the email of the estimate. I pay my dues I shouldnt have to check on what's being sent and received. It's a constant back and forth issue with the insurance company and I'm sick of it. They are an unprofessional business and unavailable at all hours and never respond back not once.Desired Settlement: To send everything to the auto shop so work can be started. I need my car repaired. And to have a better communication and send

The right estimate amount for my car and not forget the mirror estimate like they have. Also I've been advised by the auto shop they under estimated the damage on the car so I feel like they don't want to pay out. I'm being cheated out of what I pay to have coverage for. And I better not get a response on how they've tried to contact me.

That's a lie. I have a voicemail too and not one missed call from them. I've called them countless times to get answers. The process is unnecessary of how to reach my adjuster.

Business

Response:

Dear Ms. [redacted]:This will acknowledge receipt of an inquiry dated January 20, 2015 received from the Revdex.com on your behalf.We have carefully reviewed your request and the claim filed with us involving the November 22, 2014 loss. Upon filing this claim with us, you were advised of the PPO repair facility closest to your residence. Be advised that the Preferred Provider Organization (“PPO") provision, as contained in your policy with Anchor General Insurance Company was explained to you according to our notes. This provision is also outlined in your insurance application, under the section entitled “COVERAGE RESTRICTIONS", and the contents to this provision are also contained in the acknowledgment letter mailed to you on November 27, 2015. This provision clearly explains that you would be responsible for 20% of the repair estimate if the repair facility chosen is not a PPO.On December 8, 2015, we received your repair estimate. We then called and left a message and sent you a letter as well. On January 5, 2016, we obtained your statement and concluded our investigation. At that time, you informed your adjuster Ms. [redacted] you would be taking your vehicle to RSM Motorsports for the repairs and that you were aware you would be responsible for the 20% NON PPO Penalty and your deductible.On January 19, 2016, confirming your vehicle was at RSM Motorsports and receiving their completed W9 form, payment was issued to them for a total of $175,42 ($1,469.27 - $293.85 20% NON PPO Penalty - $1,000 deductible). On February 1, 2016, after receiving a supplement we issued payment to RSM Motorsports in the amount of $1,747.01 ($3,065.45 - $613.29 less 20% NON PPO Penalty - $293.85 less paid $1,000 less deductible),On February 5, 2016, we called RSM Motorsports and confirmed there was no additional supplement pending and your vehicle would be completed next week. If you should need additional assistance or have any questions regarding the interpretation of your policy, please do not hesitate to contact the undersigned at [redacted].Sincerely,[redacted] Manager Material Damage Claims

Review: I called about 20 times for the whole month since I filed my claim and I have never received any CALL BACK or email back regarding resolving my situation I feel like this company is a BIG RIP OFFDesired Settlement: I WOULD LIKE THE SITUATION TO BE RESOLVED JUST FOR THEM TO CONTACT ME ABOUT MY CLAIM

Business

Response:

ANCHOR GENERAL INSURANCE COMPANYSeptember 9, 2015[redacted]Ref: Clainn #: [redacted]Policy #: [redacted] D.O.L.: [redacted] Insured: [redacted] Complainant: [redacted] Revdex.com #: [redacted]Dear [redacted]:This will acknowledge receipt of an inquiry dated August 14, 2015 received from the Revdex.com on your behalf.We have carefully reviewed your request and the claim filed with us involving the July 17, 2015 loss. Upon filing this claim with us, you were advised of the PPO repair facility closest to your residence, Be advised that the Preferred Provider Organization (“PPO") provision, as contained in your policy with Anchor General Insurance Company was explained to you according to our notes. This provision is also outlined in your insurance application, under the section entitled "COVERAGE RESTRICTIONS”. This provision clearly explains that you would be responsible for 20% of the repair estimate if the repair facility chosen is not a PPO,On July 21, 2015, your adjuster [redacted] who obtained your statement and advise you you're your estimate was received we would contact you to discuss your loss further. On August 14, 2014, you spoke with [redacted] who obtained additional information and advised you that your file was being referred to our Special Investigation Unit, due to the fact this was a recently purchased policy and the loss occurred 6 days after it was purchased. After their investigation was completed on August 17, 2015 your file was referred back to [redacted] to conclude your loss -On August 24, 2015, after no response from you we issued the undisputed amount of $1,623.90 ($2,123.90 - $500 deductible) to you and [redacted]., your finance company,Your file has now been referred to our subrogation department and they will attempt to recover the money paid out on your claim.If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at [redacted].Sincerely,[redacted] Manager Material Damage ClaimsCC.: [redacted] The Revdex.com[redacted]

Review: I had an accident almost 2 weeks a go. The other party took fault and was untitled to fix my car. I contact anchor general to go about getting my car fixed. The lady wasn't informative as far as what happens next and what I should expect so I kept calling to ask her questions. Every time is called I was calm and respectful although she would sigh and get annoyed about me calling her. The last time I talked to her Monday around 3 pm and that day was the day I decided to tell her I didn't like how she was speaking to me. She told me "if I keep calling every five minutes nothing's going to change". I didn't call that much, she was being dramatic but I did call everyday because I wasn't informed in the beginning as to what happens with going through insurance. It took her 5 days to get someone out to appraise my car. My car is unsafe to drive especially with my daughter and I told her that but she told me to rent a car myself and there's nothing she could do about it. (I'm not paying out of my pocket when non of this was my fault plus if I had money for a rental I would have already gotten my car fixed without the insurances help. ) I'm still in my unsafe car because not having a car isn't an option. After speaking with her I chose to speak to her supervisor which he was no help and helped me to understand why she treated her customers in such way because he did the same. I asked to speak with her supervisor because I wanted to inform him of how she was speaking with me. He said to me "I will listen to the tapes" so I took from that him saying I will listen to the tapes and if I feel like there needs to be an apology given to you I will do so. I asked him is that what he meant and he said "yes I can do that." A big part of customer service is being friendly and when something goes wrong APOLOGIZE! I told him I want to hurry up with this "long process"(what they call it) and never have to deal with them again.Desired Settlement: Working where they're at they need to learn to be compassionate and empathetic towards customers feelings. If it's happened with one customer I'm sure it's happened with plenty more.

Business

Response:

March 5, 2014

[redacted] Way

Paso Robles, CA 93446

Re: File Number: ID- [redacted]

Claim#: [redacted]

Policy#: [redacted]

D.O.L: 02/03/14

Insured: [redacted], [redacted] M

Dear Ms. [redacted]:

This letter is in response to your request for assistance submitted to The Revdex.com, for the claim identified above. The source of your inquiry appears to be unsatisfactory customer service during our handling of your claim.

We appreciate your criticism and concern, as it is the most valuable resource in evaluating current performance, and determining improvements that can be made. We understand that you have had a negative experience during our handling, and for that we apologize.

On review of your claim, there was a property damage payment issued on February 14, 2014, in the amount of$2,157.19. Our records indicate this claim has now been paid and closed. At this time, we believe no further compensation is owed. Still, please contact us if you feel that any part of your claim remains unresolved.

If this is not the case, or if you have any additional questions, please contact the representative listed below.

Sincerely,

[redacted]s

Manager- Material Damage & PD Liability

800-542-6246

cc: [redacted], Anchor Claims Services, Inc.

[redacted], The Revdex.com

I wonder how do they let this type of insurance company to remain in business. they are cheating people. I had a wreck with one of their clients, who hit me. they have the police report and all the evidence their client is at fault. yet this people are unreachable. my claim adjuster is always away from her desk. she contacted only once just to be lying about her trying to contact me. this is worst insurance company I have ever dealt with. this practice is not right. there should be some kind of legal consequences for the way they do business.

Review: On June, 4, 2015, around 7:35 p.m., my sister and I were involved in a traffic accident in the Mission Plaza parking lot (where [redacted] & [redacted] are) in [redacted], CA. I, the driver, had just pulled into the parking lot and was driving on the main thoroughfare when another vehicle backed out and struck my vehicle on the right front fender/bumper near front right headlight. The other vehicle sustained damage on its right rear fender near the right rear wheel well. After filing the claim, I received a call from the other party's insurance company, Anchor General Insurance Co., from an agent named Luz Brophy, stating that they were going to accept 100% liability. So far, so good. About a week later, a 'damage specialist' visited my property and assessed the damages sustained to my vehicle. He quoted the value of the prima facie damages at about $2300.I finally got my rental car on July 8, 2015, more than a month after the accident. However, on July 14th, 2015 (today), I received a call from Luz Brophy, claiming that the insurance policy only covered $5000 worth of damage. She went so far to state that the damages sustained to my vehicle exceeded $5000 so they were unable to continue payment for the rental of which they are obligated. I argued with Brophy that it was not my problem if they have run out of funds. I am not at fault for the damages sustained to my vehicle, so why is this even be my problem? How am I at all responsible, nay, relevant to this issue? I did not ask for their policy holder to crash into my car. Moreover, the policy holder lacked a license to drive in the first place! What was he doing behind the wheel to begin with? Luz Brophy kept rudely, and I emphasize rudely, stating that it did not matter because their policy only covered $5000 and that if I did not return the rental car then I would have to pay out of my own pocket for the rental car. Why must I have to pay my own hard earned money for someone else's mistake?Desired Settlement: My desired outcome is that the Anchor General Insurance Company pays for what they are obligated to. It is their own fault that they decided to insure unlicensed drivers, those of whom clearly have no knowledge of the laws of the road, so they are responsible for whatever damage an unlicensed driver sustains. It is only fair for them to provide me a vehicle during the time that my own personal car is out of service.

Business

Response:

August 10, 2015Revdex.comServing San Diego, Orange & Imperial Counties4747 Viewridge Ave #200San Diego, CA 92123RE: Claim No.Insuring CompanyDate of LossClaimant/ComplainantIDDear Ms. [redacted]:: [redacted]: Anchor General Insurance Company: 06/04/2015[redacted]

:[redacted]This letter serves to acknowledge receipt of your inquiry dated July 21,2015, regarding therequest for assistance filed by the complainant.Please see the attached response to Mr. Gomez, which we trust is .satisfactory.The correct insuring company of this personal automobile policy is Anchor General InsuranceIf you have any questions, please feel free to contact me at the number below.t4;??~[redacted]Claims ManagerPhone: (858) 527-[redacted] or (800) 542-6246 ext. [redacted]Fax: (858) 790-7566P.O BOX 509020A.SAN DIEGO, CA92150-9020A. TEL: (858) 527-3600 A. FAX: (858) 527-3750

Review: This insurance company has displayed really horrible service. I purchased my car on 4/9/15 and was hit by an insured driver the following weekend on 4/18/15, which his insurance company was unable to cover my damages due to the fact it was over 10,000 dollars in damages and my insurance company Anchor General had to cover the costs for repair. So, a week and a half later around the last week of April 2015, Anchor General deemed my car a total loss, and has not yet to issue a payout for my car. Today is May 20th, 2015, and my attorney has been contacting [redacted] from Anchor General and/or any one who can be help for assistance from Anchor General to complete this process and payout my lien holder for the totaled car. He has not even received any information on how much value my car is worth! I now have to pay my lien holder the first payment on my car, when my accident occurred 7 weeks ago, which was enough time to contact them and return my attorney's phone calls to process the payout my car with my Lien holder. Anchor General has all my information of my lien holder and my attorney, and they are avoiding our calls to avoid the payout. So far my attorney has been trying to contact them for 3 weeks with several messages and he has not received any returned calls.Desired Settlement: Anchor General needs to contact my attorney immediately so that they can resolve paying out the totaled car to my lien holder. It is now 7 weeks and there has been no movement, and my attorney still has not even received the value on how much my car is worth. This situation is now getting ridiculous, and I never had to deal with something like this before.

Business

Response:

Dear [redacted]:Anchor Claims Services, Inc is an authorized claim representative ofT[redacted] Company. This willacknowledge receipt of an inquiry dated May 29, 215 received from the Revdex.comon your behal£We spoke with your attorney [redacted] on Aprll22 and 23,2015 and advised we needed a statementfrom you to assist with our investigation. At that tjme, he advised you were waiting to hear from theclaimant carrier, [redacted], to see if they would handle your damages.On April 29, 2015, your adjuster [redacted] spoke with [redacted] at your shop of choice[redacted] who said they had heard from Infinity Insurance and they have a limits issue. Wecalled your attorney [redacted] and left a mossaae to discuss the repairs to your vehicle due to theUmjts issue Infinity Insurance had.On May 4, 2015, [redacted] left a meuage for your attorney. Your car's actual cash was$15,719.16 and the total repair estimate was $10t376.85. Your vehicle was, therefore, deemed a total lossand we notified your attorney of this on May 6, 2015. We called and left a detailed message with yourattorney indicating that your vehiote•s sta1lls and explained that we needed for you to release your vehicleto us. We received a oall back from your attorney on May 11,2015 confirming your vehicle was releasedand we dispatched Copart Salvage (storage free facility) to pick up your vehicle.On May 12, 2015, a message wu left for your attorney to discuss the storage fees. On May 13t 2015, wereooived a call fioom your attomey, [redacted], and we discussed the storage charges that had accnJedsince your vehicle was at a non-PPO shop. [redacted] told us to have your vehicle moved to Copartand to deduct any charges not covered :&om your total loss settlement.On May 18, 2015, after the coverage investigation wu completed and we oonftnned your vehicle was atCopan, your file was reassigned to [redacted] for handling of your total loss settlement. On May27, 2015, the total loss settlement was approved and we sent your attorney the total lou settlement offerof$13,944.16, which is after your $500 deductible.We are owrently pending your completed settlement documents. Once receive~ we will contact yourlienholder [redacted] to obtain the payoff amount and finalize your claim.Please contact your adjuster [redacted] with any questions you have at (800) 542-6246[redacted]If you should need additional assistance or have any questions, please do not hesitate to contactthe undersigned at [redacted]Sincerely,[redacted]Manager Material Damage Claimscc.: [redacted], The Revdex.comP.

Review: On thursday my truck was vandalized since General anchor is my insurance we advised them of the problem and requested that the car get fix. The insurance company exclaimed that in 2 days someone will arrive to take picture of the damage of the truck. On monday no one arrived so I called the insurance to speak with the person dealing with my case left 3 messages on the machine and asked to speak with a different individual who also didnt answer and Everyone who work in thw claim department sent me straight to voice mail. I waited till wednesday and still didnt recieve a call back. So now I am left with a truck that has all four tires punctured which General Anchor hasnt contacted me to get it fix. I had to barrow money in order to get my truck fix and I called the insurance again and still no answerDesired Settlement: I bought General Anchor insurance to help cover the damage of the truck in which the pokice report adds to the value of $1,200 money I had to pay in which I want the insurance to pay me the amount of my truck damage.

Business

Response:

Ref: Claim#: 15257062Policy#: [redacted]D.O.L: [redacted]Insured: [redacted]Complainant: [redacted]Revdex.com #: [redacted]This will acknowledge receipt of an inquiry dated March 27,2015 received from the BetterBusiness Bureau on your behalf.We roviewed your request and the claim ftled roprding your March 9, 2015 lou reported to us on March19, 2015 by you.On March 24,2015 your adjuster, [redacted] called you and left a voice mail tocontact her to discuss your claim. On April15, 2015, your adjuster left voice mall messages foryou to call her. On April16, 2015, we received status from the ~ppraisal company, [redacted]Appraisal Services that you were withdrawini yom claim with us and were not allowina us toinspect your vehicle. Please contact your adjuster, [redacted] at [redacted], soyou can discuss this claim with her.If you should need additional assistance or have any questions, please do not hesitate to contactthe undersigned at [redacted]Sincerely,~~Manager Material Damage Claimscc.: [redacted], The Better Business

Review: I was involved in an auto accident where the other party was found 100% at fault by my isurance company. They have failed to reinburse me for my deductable for which I have paid and they have indicated would be refunded to me. The date of the accident was 4/29/2014. As of today it was been three months. After repeated phone calls, they have given me the run around and have failed to issue my reimbursement. I have asked over and over as to when I will receive my reimbursement and their response is always just another excuse. They never answer their phone when I call, and only will return my call when it is convenient for them. I am a college student that needs the money to help with my living expenses. I ask for the Revdex.com's help in settling this claim.Desired Settlement: I would like my deductable refunded to me immediatley.

Business

Response:

Dear Mr. [redacted]:

The Revdex.com has advised Anchor General lnsufance Company that you have filed a

complaint in regards to this automobile insurance policy. Below, you will find our response to your

inquiry.

We have carefully reviewed your complaint and your main concern was that your $1,000 deductible was

not returned to you timely. On May 13, 2014 we settled your collision claim and mailed you a check for

$3,941.77 for the damages to your vehicle. We waited approximately two weeks to make sure there

would not be any supplements on your vehicle and then assigned your claim to our subrogation

department to collect your deductible plus any money we paid as you were not liable for this accident.

Our subrogation department sent a demand to National General Insurance on June 10, 2014 requesting

reimbursement. National General subsequently sent our demand to be reviewed by an independent

company. On June 24, 2014 we received a call from that independent company offering to pay $547.85

less than our demand. We asked them to pay the undisputed amount at that time. On July 16, 2014 we

spoke to National General who stated he had never received the paperwork from the independent

company that reviewed our subrogation demand. At that time we informed National General to issue

your $1,000 directly to you. On July 25, 2014 we followed up with National General to see if they issued

the payment. Unfortunately. the adjuster was out of the office. On July 28, 2014 we spoke to National

General and the adjuster advised the check was issued on July 23, 2014 in the amount of $4.393.92. On

July 29, 2014 we received the settlement check from National General and issued your $1,000 check that

same day.

I regret that our actions did not meet your expectations. In the future if you have questions please call me

directly.

Sincerely,

Anchor General lnsUl'ance Agency

Review: I was hit by an uninsured driver June 25,2014. The accident was not my fault . The car I was driving was completly totalled . The hospital bills ,doctor bills .chiropractor.and the ct scan and mri .total close or at 10,000

dollars.not including the time I missed from work and I still havent gone back to work because I am not able to

to do my job. I suffered a fracture to my back. Now the Hospital had there lawyer send me a letter.They are aware this is an insurance claim. but they want there money Anchor General only wants to give me enough to barley cover the bills I have .I need to get an ct scan and an mri and they will only accept cash because I dont have medical insurance I gave them the documentation to prove this yet I am told that they dont see the amount I am aslking for the entire policy for being hit by an uninsured driver is 15,000. I have never had a claim I always pay on time . I can not believe this is how car insurance treats you when you have been hurt this has really changed my life I did not even want to drive after this accident once I was off the crutches .also I dont even think they took time to go and see the car I was driving when the lady hit me in a full size truck and I was in a camaro. all the air bags deployed on me I am grateful for the airbags but I suffered injury because of them .Desired Settlement: I want my settlement to cover my medical bills my lost wages and the ct scan and mri tests I need .

I would like them to stop giving me the run around I gave them the paperwork they asked for and was told I would pnly get a very low amount from my policy I paid for that policy .I hope to never have had to use it but .

I need that money .

Business

Response:

June 27, 2014[redacted]611 Woodside Sierra #3Sacramento, CA 95825RE: Revdex.com ID No. : [redacted] Insured : [redacted] Claim No. : [redacted] Date of Loss : 6/25/2014 Complainant : [redacted]DearMrs. [redacted]:This letter serves to acknowledge receipt of an inquiry dated January 13, 2015 from the Better BusinessBureau on your behalf.According to the letter from the Revdex.com, you have requested settlement to cover yourmedical bills and lost wages.According to your notice to the Revdex.com, you indicated that you felt that Anchor General Insurance Companygave you the run around on settling your claim. Please be advised that it was never our intention to delaythe payment of your Uninsured Motorist Bodily Injury Claim. We were not able to provide you with anoffer on your claim until we received all proper medical billing and proof of injuries. Once we obtainedthe needed information, we were able to make an offer to settle your claim. Please be advised that wehave received the signed Uninsured Motorist Bodily Injury release from you on January 12, 2015 and hadissued the settlement check to you on the same day. You should be receiving that settlement check soonif you have not done so already.By way of a copy of this letter, we are advising the Revdex.com of our response to you.I trust this is a satisfactory response to your inquiry; however, should you have additional questions,please do not hesitate to contact your claims representative, [redacted] at (858) 527-3610. Sincerely,[redacted]Claims ManagerPhone: (858) 527-3566 or (800) 542-6246 ext. [redacted]Fax: (858) 790-7566Cc. [redacted] Revdex.com of San Diego & Imperial Counties

Review: I was hit in the beginning of October and and the driver accepted full responsibility and that driver have anchor insurance my car have not been fix yet it took almost 1 month to get someone to come out to look at the damage they said my adjuster spencer would call me back but not call back at all now I cannot get a hold of the claims department and I been on hold for over an hour . My truck is new and trying to get it fix. Anchor insurance have the worst customer service ever I just want my car fix.Desired Settlement: I would love for anchor to fix my car they are responsible

Business

Response:

January 12, 2015[redacted]RE: ANCHOR GENERAL INSURANCE COMPANY INSURED: [redacted] POLICY#: [redacted] CLAIM#: [redacted] DATE OF LOSS: 10-11-14 Revdex.com ID #: [redacted]Dear Ms. [redacted]:The Revdex.com bas advised Anchor General Insurance Company that you have filed acomplaint in regards to this automobile insurance policy. Below, you will find our response to yourinquiry.We have carefully reviewed your complaint which was submitted on 12-8-14 and your main concern wasthat you had not received payment for your damaged vehicle. As you are aware, I spoke to you on 12-8-14 and advised that we were issuing payment to you in the amount of $315.22 for the damage to yourvehicle. The check was issued that same day for the full amount of your estimate.I regret that our actions did not meet your expectations. In the future if you have questions please call medirectly. Sincerely, [redacted]Anchor General Insurance Agency CC: [redacted]-Revdex.com of San Diego & Imperial Counties

Review: I was in an accident on January 1 2014, and the insurance company (claims deptartment that said they were open) was completely closed. I filed my claim on 1/2/14. We are now 50+ days out and the insurance adjuster has made one offer $3000.00 under the value of my car (that was a total of 8 days old), and has refused to show where they came up with their numbers, refused to include the PROOF of higher valued similar/same cars in their calculations and is ignoring all requests for arbitration. This insurance company does not pay for rental cars and I have been without my vehicle since January 1 as a single parent. I leave messages for my total loss adjuster daily, I leave emails, and I have left multiple voicemails for her supervisor and no return calls.

It also doesn't help that this company sends it's adjusters home at 3pm before anyone gets off work to be able to call them directly or return calls; as well as no work on weekends.

This company has purposely and willfuly dragged out my claim as long as they possibly can to avoid paying me and getting me back on the road. I have never dealt with such an unprofessional company that AVOIDS it's customers at all costs. This is NOT how an insurance company should treat its clients. This is NOT how you "take care" of the people giving you money every month in case of an accident.

I have shown proof to Anchor General that vehicles less than 75 miles away and even in my area that have HIGHER miles are selling for the same price as I bought my car for and more! To tell me that these vehicles won't be included in the calculations because they are not in my zip code is assinine! A car does not change value based on it's location; only the taxes and fees change. How do I know this? I sell cars for a living for a company who sells all over Southern California as well as the entire nation - the prices don't change when we ship our cars to Riverside. Case in point, CarMax Autosuperstore has a 2003 Optima LX for $8,998.00 in Las Vegas. I asked them to transfer the car to Riverside, CA. This car is 3 years older than mine with more miles, selling for the same price as mine. When it arrives in Riverside this week it will be listed for the exact same price as it was in Las Vegas. So I don't buy the cop-out excuse of a car is 50 miles away so the price doesn't matter.

Anchor General has "generated" obviously undervalued numbers for the purposes of paying out less than they are obligated to. I believe that an insurance company has a fiduciary duty to pay out on a total loss what the current market value is for the same vehicle - I have proven to this company several times what the current market value is and they continue to deny me an accurate calculation. The "proposed offer" they did send me had made up numbers, with no proof of how they came up with them; no vin numbers, no dealer information, etc. I provided all dealer information, vin numbers, prices, and contact information for the cars/info I sent over.

I am still being ignored by the insurance company to date. No response to my written request for arbitration or legal action.

I work for a national car dealership, and meet over a hundred customers a month who buy cars and get new insurance policies. If any of the insurance companies handled MY customers they way Anchor General is handling my case, I would never be able to sell a car again. Unreal.Desired Settlement: Include the proof and REAL numbers I have given the company in the calculations in to the valuation of my vehicle. Obviously my deductible is taken out, but comparing made up numbers that are $2-3000.00 lower is not a valid calculation. I would expect this matter to be resolved as quickly as possible as they have already shown a lack of due diligence and a willingness to ignore customer complaints and request for arbitration. They have left me in a position that the only step left is to hire a lawyer and sue them for the total loss and legal fees. Why would they want to pay for lawyers and my total loss when all they have to do is pay me out appropriately?! And in less than 30 days!

I formally requested arbitration last week and was ignored. I have sent several communications to the customer service department to cancel my policy with this company and have not received any response.

I received an email today stating I would "have to sign the undisputed" settlement offer, then pay for my own appraiser to value the vehicle when I don't even have possession of the vehicle. I refused and let them know I would NOT sign a document that was wrong, inaccurate and I DID in fact dispute and would not be coerced in to signing a deal I knew to be too low.

Anchor General is refusing to calculate the total loss based on REAL market values as I have repeatedly shown to them.

Business

Response:

March 12, 2014

Mr. [redacted]

[redacted] Dr

[redacted], CA 92532

Ref: Claim#: [redacted]

Policy#: 7112970

D.O.L: 01/01/2014

Insured: [redacted]

Complainant: [redacted]

Revdex.com#: [redacted]

Dear Mr. [redacted]:

This will acknowledge receipt of an inquiry dated March 3, 2014 received from the Revdex.com on your behalf.

Your vehicle was deemed a total loss on January 10, 2014, and the total loss settlement was sent to you on January 17, 2014, in the amount of $8,783.98, which is less your $500 deductible. On March 3, 2014, after receiving and review the documentation you submitted our offer remained unchanged. At that time we sent you the undisputed settlement in amount of $8165.13 and the appraisal clause in your policy.

Please contact your adjuster Ms. [redacted] to advise if you will be exercising the appraisal clause at (800) 542-6246 ext. 3650.

If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at 1-800-542-6246.

Sincerely,

manager Material Damage Claims

cc: [redacted], The Revdex.com

[redacted], Anchor General Insurance Company

Review: In May of 2013, I was involved in an vehicle accident with an individual named [redacted]. After gathering all the necessary information, excluding the individuals insurance because of lack of proof at hand, I reported the incident later that week with my insurance company, Anchor General. I told my agent, [redacted], what happened and that he did not show me a proof of insurance. [redacted] reassured me several times that they would take care of the situation and gather all the missing information in order to file the claim properly. After the initial communication that took place between [redacted] and I, I was told that I would hear back from him within 2 weeks. Not only did I not EVER receive a call from him again, but I attempted to call repeatedly for several months. I left voicemails, messages to other agents, and sent text messages and NEVER did I receive a call back. Finally I was able to get ahold of him at one point when another agent transferred me to him over the phone and all he could say was he was sorry for not calling me back as promised. After the months of waiting for this issue to resolve, all he could tell me was that they were unable to gather [redacted]'s insurance provider and I had to pay the deductible of $500.00. Despite the fact that the accident was not my fault, as agreed with by [redacted], Anchor General continued to attempt to file my accident as my fault by making me pay my deductible. We finally agreed that I would have to deal the the outcome for now until they retrieved [redacted]'s insurance provider, which then I would receive my deductible back. Upon this agreement, [redacted] claimed that he would send me a check for a sum of $1900.00 minus the $500.00 deductible to get my car fixed. After a month later, I only received a check for $500.00. Once again, I had to call him to inquire why I was receiving the wrong amount and he never called me back. It has been months since the accident and he has yet to return my calls. I am DONE. I have done MORE than my part with this company and am fed up with this service and outcome. My car is still not fixed and I have received no compensation. I am EXTREMELY dissatisfied with this company.Desired Settlement: I want Anchor General to do their job and collect the necessary information from [redacted] to get this claim off of my driving record, and I want the money that I should have received when I spoke to my agent [redacted]. I will not pay a deductible for an accident was not my fault. Anchor General should be doing their job and taking care of this situation, not me.

Business

Response:

December 19, 2013

[redacted] [redacted]

[redacted] [redacted]

[redacted] [redacted]

[redacted] [redacted]

Dear Ms. [redacted]:

This will acknowledge receipt of an inquiry dated November 28, 2013 received from the Revdex.com on your behalf.

We have carefully reviewed your request and the claim filed with us involving the May 20, 2013 loss. Upon filing this claim with us, you were advised of the PPO repair facility closest to your residence. Be advised that the Preferred Provider Organization ("PPO") provision, as contained in your policy with Anchor General Insurance Company was explained to you according to our notes. This provision is also outlined in your insurance application, under the section entitled "COVERAGE RESTRICTIONS", and the contents to this provision are also contained in the acknowledgment letter mailed to you on June 3, 2013. This provision clearly explains that you would be responsible for 20% of the repair estimate if the repair facility chosen is not a PPO.

We received you repair estimate on June 11, 2013 at which time a message was left for your to discuss having your vehicle repaired. The total amount of the repair estimate was $561.51 ($1,113.51- $500.00 deductible- $52.00 related prior damage).

On June 26, 2013, your adjuster Mr. [redacted] talked to you and you advised you would be taking your to a non ppo shop, you advised you were aware of the non ppo penalty of 20% that you would be responsible for if you took your vehicle to an tt ad Your vehicle was deemed a total loss: on March 5, 2012, and the total loss settlement was sent to you on March 8, 2012, in the amount of $2,133.18, which is less your $500 deductible and an owner retain offer in the amount of$1,717.24. On March 27,2012 after receiving additional information from you, we made changes to the evaluation of your vehicle and sent out new offers, $2,280.33 and $1,864.39, which are less your deductible. We have sent you the Appraisal Clause of your policy, for you to exercise if you are disputing the settlement amount.

On July 23, 2013, after no response from you we issued the undisputed amount to you and Wells Fargo Dealer Services, your finance company, based on our repair estimate.

On July 24, 2013, you spoke with your adjuster, Mr. [redacted], and advised you would send the undisputed amount back and advise of your shop information so that we could review the repair estimate. On August 30, 2013, after receiving your shop of choice information, your repair estimate was sent to [redacted] Collision Center. After no response from you or your shop, the undisputed amount was again sent to you.

Your file is currently in our subrogation department and they are attempting to recover the money paid out on your claim.

If you wish to take your vehicle in for repairs at this time, please contact your claims adjuster, Mr. [redacted] at ###-###-#### to discuss the repair process.

If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at ###-###-#### .

Sincerely,

Manager Material Damage Claims

cc: [redacted], The Revdex.com

[redacted], Anchor General Insurance Company

Review: MVA 8/13/2015 claim#[redacted]

Since then I've tried contacting my insurance to handle this in a proper manner

I paid $280 in towing fees on 8/14, on 8/18 I emailed my adjuster [redacted] proof of the receipt. I was told by [redacted](another adjuster) to do this for reimbursement. Since then I've emailed to check the status of this, called multiple times, 90% of the time sent to voicemail , was just being told that it was "in process"

The following week I called to check on my claim, status of total loss,&towing&was told that [redacted] was no longer my adjuster&that my adjuster was now [redacted] who was on vacation for a week!

In the meantime I was given a 5TH NAME of an adjuster,[redacted]

FYI still no word back on my towing reiumbursement.

I've been given the run around about my estimate of the total loss of the car, They keep saying 2-4 business days, they've been saying this 3 weeks in a row now

Finally, after calling AGAIN myself on 9/3,I was told by [redacted] that the manager approved by estimate of $9250.

why didn't she call me?

She then said I need to mail them by DMV title for my car. I would've done that a long time ago!

[redacted] also said that there is forms they would mail me that I need to fill out, mail back to them,&then they can mail me my check

I asked her are these forms something that can be emailed or faxed,she said no,mailed only.

I still haven't received forms in the mail, it's been 4 business days

I already mailed the DMV title to them,paid 20$ for overnight shipping just to try to speed this long process up

Knowing them this process will take another month

Its been almost a month now¬ $1 back from them, I still have no car. I can no longer afford to rely on [redacted], [redacted]&rides from family&friends .I have a job everyday& also night school

I'm tired of calling and getting no success nor response other than "its in process"

I finally decided to take it up with supervisor Angie, who hasn't returned my calls

I give up, what next? A 6TH ADJUSTER??

HELP ME PLEASEDesired Settlement: My desired outcome is to get my towing reimbursement

And my check mailed to me ASAP

I have no transportation and am running out of funds and options

I would also like an apology from Anchor General for not only taking care of this in a timely manner, but for never following up with me.

Business

Response:

ANCHOR GENERAL INSURANCE COMPANYOctober 9, 2015Ms. [redacted]Ref: Revdex.com No: [redacted] Claim #: [redacted] Policy #: [redacted] D.O.L.: 8/13/2015 Insured: [redacted] Complainant: [redacted]Dear [redacted]:This will acknowledge receipt of an inquiry dated September 28, 2015 received from the Revdex.com on your behalf.We reviewed your request and the claim filed regarding your August 13, 2015 loss reported to us on August 14, 2015. On August 21, 2015 we were able to clear coverage and confirm your vehicle was a total loss. On September 3, 2015, your total loss offer was sent yo you in the amount of $9,250.79 ($9,750.79 - $500 deductible),On September 2, 2015, after receiving your towing invoice we reimbursed you $280,00. After, receiving your completed total loss settlement documents and the title to your vehicle, Weissued and sent the full settlement amount of $9,250.79 to you on September 15, 2015,If you should need additional assistance or have any questions regarding the interpretation of your policy, please do not hesitate to contact the undersigned at 1-800-542-6246.Sincerely,[redacted] Manager Material Damage Claimscc.: [redacted] The Revdex.com