Anchor General Insurance Company

Dear Ms. [redacted] :This will acknowledge receipt of an inquiry dated January 20, 2015 received from the RevDex.com on your behalf.We have carefully reviewed your request and the claim filed with us involving the November 22, 2014 loss. Upon filing this claim with us, you were advised of... the PPO repair facility closest to your residence. Be advised that the Preferred Provider Organization (“PPO") provision, as contained in your policy with Anchor General Insurance Company was explained to you according to our notes. This provision is also outlined in your insurance application, under the section entitled “COVERAGE RESTRICTIONS", and the contents to this provision are also contained in the acknowledgment letter mailed to you on November 27, 2015. This provision clearly explains that you would be responsible for 20% of the repair estimate if the repair facility chosen is not a PPO.On December 8, 2015, we received your repair estimate. We then called and left a message and sent you a letter as well. On January 5, 2016, we obtained your statement and concluded our investigation. At that time, you informed your adjuster Ms. [redacted] you would be taking your vehicle to RSM Motorsports for the repairs and that you were aware you would be responsible for the 20% NON PPO Penalty and your deductible.On January 19, 2016, confirming your vehicle was at RSM Motorsports and receiving their completed W9 form, payment was issued to them for a total of $175,42 ($1,469.27 - $293.85 20% NON PPO Penalty - $1,000 deductible). On February 1, 2016, after receiving a supplement we issued payment to RSM Motorsports in the amount of $1,747.01 ($3,065.45 - $613.29 less 20% NON PPO Penalty - $293.85 less paid $1,000 less deductible),On February 5, 2016, we called RSM Motorsports and confirmed there was no additional supplement pending and your vehicle would be completed next week. If you should need additional assistance or have any questions regarding the interpretation of your policy, please do not hesitate to contact the undersigned at [redacted] .Sincerely, [redacted] Manager Material Damage Claims

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowId: [redacted] my name is [redacted] I got your email thanks for answering meThe reason I complained was because my policy wasn’t expiredEven when I called they give me a response and gave me a confirmation numberAfter one month later they said we cancel your insurance because we don’t have picture of Toyota CorollaSaid we didn’t find you by your address that’s why we cancelled itI went to San Leandro office and they showed me a picture at the office of the Toyota CorollaEven if they needed to find me they can call the post office and see I changed my addressEven if they sent any mail to me to my old address it would be sent to new addressIf my policy is expired they are in the right but this very serious the reason to cancel the insurance is not validI can fax any paperwork to you can you please send a fax numberThey made me drive without insurance one month if I hurt somebody who would be responsibleNobody told me I was without insurance no paperwork or call was givenWhat they are saying I don’t agree with can you please fix the problemThey keep saying they will fix the problem but they haven’t done anything Thank you for you help it’s very appreciated Regards, [redacted]

This message is in regard to my complaint submitted on 4/7/against Anchor General Insurance Company. My complaint was assigned ID ***.I was recently out of town on business matter and was unable to respond to any of my messagesI am requesting that my claim be re-opened as I am not satisfied with my verdict against Anchor General Insurance Company.As of today May 4, I was informed by the Auto body shop to return my vehicle back to the auto body shop to complete repairs to my vehicle that was not covered at the first request by Anchor General Insurance Company (insurance error).I will be absent from my daily task and responsibility May 5, due to additional repairs needed to my vehicle.The intensive delay of the completion of my vehicle has caused me a major amount of stress and financial problem and therefore I am seeking for a resolution to my disputePlease re opened my complaint.My ultimate resolution for this matter would be a reasonable compensation of my financial loss, caused by the down time of my vehicle
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See AttachedFebruary 6, 2015** ** *** *** *** ** ***License #***800-542-*** *** *** *** *** *** *** ** ***RE: ANCHORONIRAL INIURANCI COMPANYInsured: *** *** *** *** *** *** ** *** *** ***The Better Business Burea
has advised Anchor General Insurance Company That you have filed a complaint in regards to this insurance policyPlease find below our response to your inquiry.you were issued a refund in the amount of $on January 15, (Check # ***)We apologize for any delay during our processing.If you should have any additional questions feel free to contact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I can not accept this response because it has nothing to do with the complaint I placedI requested for another letter to be sent to me with proper usage of termsI'm not asking for liability from their party, I am asking for them to write accurate information on the letter they sent]
Regards,
*** ***

Dear Ms***a:This letter is in response to your complaint filed with the Revdex.com.The letter dated June 12, 2017, was a recommendation to remove physical damage coverage based on the age of your vehicleHowever, since our office did not receive a response to this letter, physical
damage coverage still remains on your Ford ExcursionI have included for your review a copy of the declaration page that notes this coverage is still active and will remain active as along as all billed premium is paid when due.If you have any further questions, please feel free to contact meSincerely,*** *** *** Underwriting Manager Anchor General Insurance agency, Inc

Dear Mr***:This will acknowledge receipt of an inquiry dated April 11, received from the Revdex.com on your behalf.We reviewed your request and the claim filed regarding your February 22, loss reported to us on February 23, On March 3, 2106, Mr*** ***
obtained your statement and advised we need the date of loss pictures you took and the police report to conclude our investigationOn March 10, 2016, we received the date of loss pictures from you and on March 25, 2016, we received the police report and were able to complete our investigation.On March 25, 2016, we advised * * * *** Body that coverage had been confirmed and payment was issued to them for the amount of $3,($4,- $1,deductible- $related prior damage),We confirmed with the shop that the repairs have been and your vehicle is ready for you to pick it up today.If you should need additional assistance or have any questions, please do not hesitate to contact the undersigned at ***

August 10, 2015Revdex.comServing San Diego, Orange & Imperial CountiesViewridge Ave #200San Diego, CA 92123RE: Claim No.Insuring CompanyDate of LossClaimant/ComplainantIDDear Ms***:: ***: Anchor General Insurance Company: 06/04/2015* *** ***
:***This letter
serves to acknowledge receipt of your inquiry dated July 21,2015, regarding therequest for assistance filed by the complainant.Please see the attached response to MrGomez, which we trust is .satisfactory.The correct insuring company of this personal automobile policy is Anchor General InsuranceIf you have any questions, please feel free to contact me at the number below.t4;??~*** ***Claims ManagerPhone: (858) 527-*** or (800) 542-ext***Fax: (858) 790-7566P.O BOX 509020A.SAN DIEGO, CA92150-9020ATEL: (858) 527-AFAX: (858) 527-

December 15, 2014*** ***Yulupa Ave#3Santa Rosa, CA 95405Ref: Claim#: ***Policy#: ***D.O.L: 9/14/2014Insured: *** *** ***Complainant: *** ***Revdex.com#: ***Dear Ms***:This will acknowledge receipt of an inquiry dated
December 8, received from the Better BusinessBureau on your behalf.We have carefully reviewed your request and the claim filed with us involving the September 14, 2014lossWe attempted to contact you on September and October 14, 2014, after no response or repairestimate, we sent you a closing letter and closed your file for lack of activity.We received a call from you on December 9, 2014, we obtained your statement and went over the claimsprocessAfter confirming your vehicle was in Dibble's Auto Center (nearest PPO) payment wasrequested to them in the amount of $1,($1,- $deductible)We spoke with *** atDibble's Auto Center and confirmed your vehicle should be completed by Friday, December 19, 2014.If you should need additional assistance or have any questions, please do not hesitate to contact theundersigned at 1-800-542-6246. Sincerely,*** ***Manager Material Damage Claimscc.: *** **, The Revdex.com *** ***, Anchor General Insurance Company

ANCHOR GENERAL INSURANCE COMPANYOctober 9, 2015Ms*** *** *** ** *** *** *** ** ***Ref: Revdex.com No: *** Claim #: *** Policy #: *** D.O.L.: 8/13/Insured: *** *** Complainant: *** ***Dear *** ***:This will acknowledge receipt of an inquiry
dated September 28, received from the Revdex.com on your behalf.We reviewed your request and the claim filed regarding your August 13, loss reported to us on August 14, On August 21, we were able to clear coverage and confirm your vehicle was a total lossOn September 3, 2015, your total loss offer was sent yo you in the amount of $9,($9,- $deductible),On September 2, 2015, after receiving your towing invoice we reimbursed you $280,After, receiving your completed total loss settlement documents and the title to your vehicle, Weissued and sent the full settlement amount of $9,to you on September 15, 2015,If you should need additional assistance or have any questions regarding the interpretation of your policy, please do not hesitate to contact the undersigned at 1-800-542-6246.Sincerely,*** *** Manager Material Damage Claimscc.: *** *** The Revdex.com

Be advised that Anchor General Insurance Agency of Texas, Incis an authorized representative of Anchor General Insurance Company.This letter is in response to a complaint made by *** ***, Ms*** made a claim for damages under her policy with Anchor GeneralThe claim was reported to us
on 5/26/Ms*** vehicle sustained damage in the amount of $2,She has a $collision deductibleWe previously were unable to contact Ms*** to go over her damages and payment of her claimWe received an email from Ms*** on July 27" with her new address and phone numberWe spoke to Ms*** on July 28” and confirmed her new address and went over the payment of her claimThe check in the amount of $2,to repair her vehicle was issued on 7/28/Our file is closed atthis time

July 23, 2015*** ***
*** *** ***
*** *** ** ***RE:Dear Ms***:PBox 509020San Diego, CA 92150License #OB67344800-542-6246ANCHOR GENERAL INSURANCE COMPANYInsured: *** ***Revdex.com File #: * ***Policy#: ***On March 10, we sent you a request to add or exclude
previously undisclosedoperators (*** *** *** *** *** *** ***), due to additional data receivedregarding your policyBecause there was no response, on May 28, your policywas referred for cancellationWe sentyou a final notice on June 16, citing acancellation date of July 8, in case the documentation was not received.On July, 7, 2015, we received the requested exclusion for the undisclosed operatorspolicyreinstated without a lapseYour policy is currently active.Please contact us if you have any further questions.sincerely,*** ***Mgr*** & Regulatory Compliancecc: Revdex.com, Via Fax (858) 496-2141*** *** -Anchor General Insurance Agency, Inc

Dear *** ***,This letter is in response to a follow up complaint made by *** ***As our investigation is still ongoing, we are unable to confirm coverage and determine if this claim will be accepted at this timeWe will contact Ms*** once our investigationis complete.If you have any questions please feel free to contact me at your convenience.Sincerely,*** *** *** ***

This message is for ***!Hello *** ?my name is *** ***,I've been trying to get a hold of you to let you know that I was contact by Anchor General Ins,and my case is being solved,but I do want to thank you so much for helping me,I love Revdex.com if it wasn't for you all I probably still be waiting.Sent from my iPhone

February 2, 2015Ms*** *** *** ** *** *** *** ** ***RE: ANCHOR GENERAL INSURANCE COMPANY Insured: *** *** *** Revdex.com ID #: *** Policy #: *** Claim#: ***Dear *** ***.Please be advised that the refund check was returned as undeliverable
on January 21, Thecheck will be sent to the address displayed on this inquiryPlease excuse the inconvenience.Should you have any further service inquiries, please contact our Customer Service Departmentat ***.If you should have any additional questions, feel free to contact me.Sincerely,*** ***MgrRisk & Regulatory Compliance

Dear *** ***:This will acknowledge receipt of an inquiry of June 30, 2017, from the Revdex.com regarding status of this case.We received notification of this loss by you on January 4, Ms*** *** obtained a statement on the facts of loss from driver, *** ***
***.We inspected the damages to your Chevrolet Silverado and determined the repair estimate gross total was $7,Payment in the amount of $6,(Gross $7,442.92-$Betterment-$Deductible) was issued to Quality Collision on March 31, At that time we deemed the file closed.Mr*** *** recently spoke to you to discuss your concerns regarding the completion ofyour repairsMr*** also contacted Quality Collision and was informed there was an issue with not being able to find a replacement rim on your Chevrolet SilveradoThe rim appears to have been discontinuedIn order to avoid an appearance allowance, both, Quality Collision and Named Insured, Mr*** *** ***, have agreed to try and locate the rimIt has been confirmed the rest of the repairs on your Chevrolet Silverado have been completed.If you should need additional assistance or have any questions regarding the interpretation of your policy, please do not hesitate to contact the undersigned at 1-800-542-624.6x***

August 2015*** *** *** *** *** *** *** ** ***ANCHOR GENERALINSURANCE C01\1P ANYRef: Revdex.com : ***Claim#: ***Policy #: ***D.O.L: ***Insured: *** ***Complainant: J*** ***Dear *** ***:No.*** ** *This will aclmowledge receipt of an inquiry dated
July • S received from the BetterBusiness Bureau on your behalf.Your vehicle was deemed a total loss on May 14,2015, and after contlnning your vehicle was atCopart and having your total loss settlement amount approved, your total loss adjuster *** *** mailed you your settlement offer on June 16,in the amount of$8,868.90($9,$deductible)We received your total loss docwnents on June 30, andobtained your payoff from your finance company, E:x:eter Finance and issued payment to them onJuly 2, S for the full settlement amount of $8,868.90.If you should need additional assistance or have any questions, please do not hesitate to contactthe undersigned at *** ***Manager Material Damage Claimscc.: *** *** The Revdex.com*** *** *** ** *** *** ** *** ** *** *** *** *** *** ***

March 26, 2015Ms*** ***2660rauDr.Fremont, CA 94536Ref: Revdex.com#:Claimf#:Polioy #:D.O.L:Insured:ComplainantDear Ma***:Anchor General ImsANCHOR GENERALINSURANCE COMPANY***
***
***1/23/2015*** *** ***No*** ** *This wUl acknowledp receipt of an inquiry dated March 9, received from the Better BusinessBureau on your behalf.We have carefully reviewed your request and the claim filed with us involving the January 23, loss.On March 17, 2015, you picked up your vehicle fi'om Golden Stu~ Auto Body and were satisfied with thorepairsIn regards to your vehicle being a leasewe were unaware of that until you left a messageadvisina usWe called and loft a message for you to callback and provide your lease agreement forreviewTo date we have not had a response from you., please contact Mr*** *** at (858) 527-3842to discuss.If you 'should need additional assistance please do not hesitate to contaot tbe undersigned at wS00-542-6246.Sincerely,
*** ***Manager Material Damage Claimscc.: J*** ***The Revdex.comP

ANCHOR GENERAL INSURANCE AGENCY, INC.July 2, 2015*** *** *** AveNW***, WA
***RE:Dear *** ***:PBox ***San Diego, CA 92150License #***800-***ANCHOR OI!NERAL INSURANCE COMPANYInsured: *** ***Revdex.com Pile#: ***Policy #: ***Our recorda show that you called requesting cancellation back In February of AIcommunicated during our call, we require a signed cancellation request, whiCh we didnot receive from youWa understand that you had alnoe moved and we did not receivethe signed request.At thla time, we aak that you provide ua with a signed requeet to cancel your policy witha cancellation data of October 4, 2013, and we will cancel your policy effeetlve October4, Please fax your request to (858) ***, or email to***@aochoraeneral.com, care of *** ***.Please contact ua If you have any further questions.o Ro88ak & Regulatory Compliancecc: Better Buslness Bureau~ VIa Fax (858) ***Susan Stokes-Gibson -Anchor General Insurance Agency, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is not with my policy but the fact that I have to pay extra because of my account being blocked from me being able to make my June paymentThe letter that was said to be sent the 16th of June was sent with the date of June 18th the day before my payment was dueTherefore I shouldn't have to pay for the month of June
Regards,
*** ***