Anix, LLC

Complaint: 11549657
I am rejecting this response because: Kylie Cosmetics would not help me out when I reached out with them in the first place about this problem. It should not have come down to me having to dispute a charge with my credit card company because they would not help me and me having to write a complaint to the Revdex.com for them to finally want to resolve the issue. Also, I have no problem paying for the lipkits, but according to customer service they have no changed the formula at all (although the brushes aren't even the same & one is clearly more liquidy than the other formula in the pictures that I had attached) so if that is the case, then I do not want another lipkit if it is going to be just as dry as the one I already own even with all of the tips and tricks that I had already tried before the offered them.
Regards,
[redacted]

Complaint: 11861471
I am rejecting this response because: 
Regards,
J[redacted]
Thank you for your response! As I emailed before since I didn't receive my order I don't want any replacements and just would like to keep my money! Since my order was not sent to me on time and was misplaced I don't think it's right to talk about your policies. I am not trying to return something to you or asking to replace it. I don't think I should be paying for something that was a mistake on your end! It would have been a different circumstance if I ordered something and was trying to return it or replace it as I didn't like it but this is a different situation. In that case it would have been right to explain your policies to me and I would have excepted it but not in my situation. I am disputing any charges and just want to keep my money!  Julia

Hello,The customers order has shipped today 7/7, see below for email customer was sent: Your order K1670158 has shipped! Tracking: 94[redacted]39Please allow 24-48 hours for your tracking to update.

Since the tracking for the original order did not updated and the customer did not indicate a received package, we had proceeded to issue a one-time courtesy replacement to ensure that the customer receive their order as initially planned. This is our method of compensation for all orders that experience the issue that the customer had reported to our customer service team and we offered assistance accordingly within the policies that we currently abide by. We currently abide by a no refund policy, as we do not currently issue refunds and issue replacements as a form of compensation for the issue that the customer has currently experienced. If we were to issue a refund as opposed to a replacement for the issue experienced, this would be unfair and inconsistent to other customers that we have assisted for issues such as this.  For further information, the link for our refund policy will be provided below for reference.Refund Policy:http://kyliecosmetics.com/pages/refund-policyBy referring to the tracking link associated with the replacement package issued, the customer can see that the tracking for the replacement package is updating and reflects that the replacement package is in transit and is therefore, moving. For reference, this tracking information is provided below and can be accessed using the provided tracking link.Tracking: LX[redacted]US As the order is now indicated to be travelling in the country for their corresponding provided shipping address, the customer will need to contact their local AN POST for further shipping details. As the provided tracking updates indicate that the order in question as reached the country for their provided shipping address, they will be the postal service currently handling the package in question and will be able to provide additional assistance or details on the delivery of the replacement package.

Our official website is www.kyliecosmetics.comThe customer’s order was placed on another website. The order number provided by the customer does not match our official order numbers, which all begin with K. The customer’s order number is not valid in our systems. The customer’s email address...

does not match any order made in our systems. We do not process orders anywhere other than our official website. We also do not authorize the resale of our official products anywhere, and all products are sold exclusively on our website www.kyliecosmetics.com.Please note fraudulent websites may use our information to appear legitimate, however, they are not authentic. The customer contacted our customer service department via the use of the [redacted]@aol.com email address on 12/18/2017, 12/19/2017, 12/20/2017 and 12/21/2017 referencing the order number 19259. The customer was informed on all occasions that the order number and confirmation email provided was not from an order placed on our official website.

Complaint: 12253280
I am rejecting this response because:I placed an order on August 1st and have yet to receive it. The USPS status says its being held at the post office. I went to the post office and they don't have it.Would like a replacement. If they don't have a replacement because it was a limited edition collection, I'd like a refund.
Regards,
T[redacted]

Hello  The customer was advised on 5/2 that we are not responsible for duties/customs’ fees, the email was verbatim what is stated on our FAQS page (see attached page 2). When shipping internationally we are required to list a value on the package. Note the value listed must be for the price...

of the goods being shipped. Any of the fees that you incur when picking up your package are solely regulated by your country, and unrelated to Kylie Cosmetics. This information listed on Kylies shipping page that we are not responsible for any and allfees for international customers. The customer was never advised that a refund will be issued, as also noted on our site website we do not issue refunds (please see attached). The customer was advised to return back to us the faulty products and then we will issue them a replacement package of the same products. Today 5/10 the customer was advised that as long as they provide a receipt we will reimburse them for the postage cost they incur when returning back to us the faulty products.

Complaint: 11614140
I am rejecting this response because: this is ridiculous. Stand behind your product. They are damaged! Refund my money or I will pursue it legally 
Regards,
D[redacted]

Our processing times for orders are generally 3-5 business days, however, during holidays and launches, the processing times for orders may vary. To inform our customers of this, we have listed on our website that processing times can go beyond 3-5 business days after limited edition launches and...

holidays. This statement provided below can be located in our FAQ for all customers to review before placing an order. "All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. " We also make this information available in the customer's order confirmation, and have provided a screenshot of in this information in a file attachment to this response. Our records indicate that the order in question, order K6936474, was placed on Nov 24. Since this order was placed during these indicated delayed processing time frames, additional processing times are required.To further assist the customer, we have issued the following response below on 12/7."We are so sorry for the delay! The product will ship in the next 3 business days; once the order ships the customer will receive an email with tracking." The order in question has shipped as of 12/11. The tracking link for the customer’s order is provided below.Order K6936474 Tracking: 94[redacted]0 As this is the case, we have fulfilled all actions required on our side for the order in question. Per the FAQ statement provided above, delivery time for domestic orders will take 3-6 business days. We ask that the customer allow 24-48 hours for the tracking provided to update. If the customer experiences any issues with the delivery of their package, we encourage them to contact their local USPS or to contact our Customer Service Team and one of our representatives will be able to offer further assistance.

Complaint: 12569994
I am rejecting this response because:i contacted this company from the bottom of the web page that I ordered from in the contact us section.  All contact has been through this website.   I am not the only person that was scammed by Kylie Cosmetic by Kylie Jenner.  There are quite a few same reviews of this company on the Revdex.com website that proves they are part of this scam.  Please order something from the website and watch as money is taken and no merchandise is shipped and order number is given that they do not support!   I want my money back $61.00 and I would like the website shut down as not to scam any other people.  They are taking advantage of you girls who don’t know any better.  This is a pathetic attempt to scam us customers.   There is no PayPal set up to protect buying and the result is a total scam.  
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11608494, and find that this resolution is satisfactory to me.
Regards,
V[redacted]

Complaint: 11792932
I am rejecting this response because:I was notified with the same response when contacting the business prior to submitting a complaint to Revdex.com. Like I previously stated in my initial claim with Revdex.com, I need something to be done besides apologies - either I get sent another replacement for the packaging, or I get refunded with my shipping fee ($8.95). It is unacceptable to receive a package as shown in the images I submitted as evidence, and the blame and consequences should not fall on the customer's hands that it was not handled and delivered properly. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11556404, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

We have issued a replacement package on 8/24/16. Our response time is 24-48 hours. This policy can be found here https://www.kyliecosmetics.com/pages/faqs. Processing time for replacements is 7-10 business days, once the replacement has shipped the customer will receive their tracking number.

In review of the customers’ email to the Revdex.com they have not provided an order number. In checking our system there is no order number under this email address[redacted]@gmail.com, there are no orders with the bill to order ship to of the address [redacted] Dr. Apt#** Murray, UT...

 84107. In addition, I checked under the customer’s Kylie Cosmetics account, see attached, and there have not been any orders placed under this customer. In addition, there have not been any inbound emails from this customer based on their contact information, including their email address, see attached. There is no evidence in our system that indicates this customer has made an order, sent us an email, and they have not included any photos in their Revdex.com email. We would need the customer to provide the email address they used to email us at Kylie Cosmetics, the order numbers, and photos reflecting their issue so that we can review their information.

Complaint: 11712943
I am rejecting this response because: Kylie Cosmetics refused to get involved even before I scheduled the redelivery--which they are now citing as the reason they cannot help me or get involved.It also has been three days since I scheduled the redelivery, so the system should have updated by now. It still says that the package is essentially unaccounted for. AND I have spoken to USPS and they themselves said they don't know what happened to the package. The Revdex.com should be able to see that this happens to Kylie Cosmetics a lot--there are a lot of reports of packages that haven't arrived to customers from the company and the company responds the same way every time: they stonewall the customers. I still would like either a refund or a resent package. 
Regards,
C[redacted]

Hello, Correct the customer was not told back in April to resend the product back. We were requesting the product back for our quality team to review the damaged brushes. But to be consistent as the custom was not told to return the product she does not have to I have already issued a...

replacement of Literally gloss and it will ship out soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11853491, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

Complaint: 11548739
I am rejecting this response because: that's bt, the product is awful and I don't want it. I'll be calling my credit card company 
Regards,
M[redacted]

Complaint: 11444590  I am unable...

to file a claim because the company provide insurance.  I have attached a screen shot of what the post office website says. 
I am rejecting this response because:
Regards,
I[redacted]