Anix, LLC

L[redacted] did not place an order through kyliecosmetics.com, therefore she would have to contact the customer service she did place the order with for assistance with this matter.  As all of our orders start with a K and are followed by seven numbers, and the order numbers provided...

were 52298 and. 52328. Our email address is [email protected], and we have no emails from l[redacted]@gmail.com. As this is the case we would direct L[redacted] to place a Revdex.com complaint with the company she did place this order through, so that they can resolve this issue for her.

Complaint: 11460179
I am rejecting this response because:I feel like they should send me replacement product's now because if I send them these back first there just going to resend me these same lip glosses back in a different box since they didn't want to replace them to begin with and I had to go through all this trouble trust me I'm not keeping these lip glosses I don't want them or have a desire to use them other wise I would not have gone through all this trouble to get new ones, thank you
Regards,
A[redacted]

The customer has been offered a one time courtesy replacement with their missing freebies. Processing on replacement packages is 7-10 business days. Once the customer's order ships, they will receive an email with tracking. We also recommend that when the customer does receive...

the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Hello, Per our policy we do not accept returns or exchanges, so we would not be able to exchange for another color. In addition the customer was advised in her 7/14 email that we do not accept returns or exchanges, see our policy attached.

Hello,The customer was advised that we do not issue refunds, and that we will be upholding our policy. In addition, our shipping page(see attached) states that we do not issue refunds. See exact verbiage customer was advised below.  "Hi [redacted]Unfortunately, we do not accept returns,...

exchanges or refunds; all sales are final. As our pricing for shipping and that we don't cover customs fees is listed online, unfortunately we will be upholding our policy and not issuing those refunds."    Hi ErinUnfortunately, we do not accept returns, exchanges or refunds; all sales are final. As our pricing for shipping and that we don't cover customs fees is listed online, unfortunately we will be upholding our policy and not issuing those refunds. Hi ErinUnfortunately, we do not accept returns, exchanges or refunds; all sales are final. As our pricing for shipping and that we don't cover customs fees is listed online, unfortunately we will be upholding our policy and not issuing those refunds.

On 12/8 the customer was advise we are issuing a replacement package of their order K3668873. Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking.Once the customer's' order ships they will receive an email with tracking. We also...

recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Hello, On 4/25 customer was advised we are starting to ship their replacement gloss order from 4/1, and today I emailed them the tracking number for their replacement gloss order.

We have attached a screen shot showing that we did request the customer to file a claim on 1/17, and we are also re-sending the customer this email today. We recommend the customer to check their spam or junk mail for this email. As we do need the USPS claim number from the customer in order to issue a replacement package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12270705, and find that this resolution is satisfactory to me.
Regards,
Ni[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11563104, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 12571487
I am rejecting this response because:Attached is where I ordered from and the email I received after placing my order. I have double checked several times and that is the website I ordered from. 
Regards,
S[redacted]

Complaint: 11444590  I am unable...

to file a claim because the company provide insurance.  I have attached a screen shot of what the post office website says. 
I am rejecting this response because:
Regards,
I[redacted]

Hello,The customer emailed in on 7/6 and we responded on 7/11 "we located your order and it appears your email address was misspelled. No worries, your email address has been updated! Once your order ships, you will receive an email with tracking to the updated email address." We try to respond...

to our emails as quickly as possible.

Hello, We can send a replacement as a one time customer service courtesy and the customer was provided the option to provide an alternative address. Also this is a one time courtesy and if the package is received missing product again we will not issue a replacement package.

Once international packages make it to customs, they aren't updated until they're delivered. The tracking number indicates that it has left the processing center, and is on its way to the customer. Unfortunately USPS only shares with us the same information that the customer can see. Please...

note that it is common for there to be tracking update delays, especially when packages reach customs. When package get to the local post office, their tracking should update.Please allow 10-15 business days for tracking to update. The 15th business day will be on 6/8. During the packages’ transit time, it might be helpful to contact Post Nord and/or customs office for additional tracking information. Please note, business days do NOT include weekends and holidays. I have also attached a screenshot of our Shipping Policy as stated in our FAQ for review. Tracking: UA[redacted]US

Complaint: 12156662
I am rejecting this response because:Kylie Cosmetics had almost two weeks to put out some type of statement or send another mass email to your customers in regards to our orders but decided to just shrug it off and act like we, the customers, wouldn't notice. It was not until we got the Revdex.com involved that they finally sent out a statement, 12 days later. This is just poor business etiquette as they had taken our money and ran, leaving hundreds, if not thousands of people clueless as to where their money went.again, I do not accept this response because if there was a limited stock, the sale should not have been extended so far as to put Kylie Cosmetics behind. My order did not include any kkw items so that is completely irrelevant to my order.
Regards,
A[redacted]

Hello, The customer was advised the below today via email. Once we have this information we can locate an order. If an order is located we can send the customer an order confirmation email.  "Please provide your order number, if you did not receive an order number please provide the...

below so that we can locate your order. We can locate your order for you! Please provide the information requested below:What is the full name and the last four digits of the credit card used, the dollar amount charged, and the date of your purchase? Also, what email address was the order placed under?"

Hello, On our site under FAQ's, see attached (page 2), we have an advisement about additional fees that international customers's may be charged, see below: "You may be subject to customs fees, duties or taxes in your country. We are not responsible for any shipping deliveries that...

may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States. " The customer also received this information via email today 5/5.

Complaint: 12159349
I am rejecting this response because: I have not recieved my refund!
Regards,
E[redacted]

Per our policy, we don't issue refunds, we only issue replacements, and we will be upholding this policy to ensure that we are fair and consistent to all of our customers. We have attached a screenshot file of our refund policy, restating that we do not issue refunds for orders. We have decided to make a one time courtesy exception and have issued the customer a one time courtesy replacement package for the products in question. Their replacement order is RK6118131. Their replacement order is currently processing. Our processing time for replacement orders is 7-10 business days. Business days do NOT include the weekends and holidays. Once shipped, the delivery time within the United States is 3-6 business days. As a result, we have issued the customer the products in question missing from their order and no further action is required on our part. Once the customer's replacement order ships, they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also, if they should have any issues to email into customer service so that we can ensure their issue is resolved.