Anix, LLC

Hello,The customer was advised that we do not issue refunds, and that we will be upholding our policy. In addition, our shipping page(see attached) states that we do not issue refunds. See exact verbiage customer was advised below.  "Hi [redacted]Unfortunately, we do not accept returns,...

exchanges or refunds; all sales are final. As our pricing for shipping and that we don't cover customs fees is listed online, unfortunately we will be upholding our policy and not issuing those refunds."    Hi ErinUnfortunately, we do not accept returns, exchanges or refunds; all sales are final. As our pricing for shipping and that we don't cover customs fees is listed online, unfortunately we will be upholding our policy and not issuing those refunds. Hi ErinUnfortunately, we do not accept returns, exchanges or refunds; all sales are final. As our pricing for shipping and that we don't cover customs fees is listed online, unfortunately we will be upholding our policy and not issuing those refunds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11547353, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Hello, We can send a replacement as a one time customer service courtesy and the customer was provided the option to provide an alternative address. Also this is a one time courtesy and if the package is received missing product again we will not issue a replacement package.

Complaint: 11854904
I am rejecting this response because: My order is still showing fulfilled...

on their website with no new box showing to be shipped. I have also had no correspondence from them in regards to the matter except for a generalized email stating my emails were lost in Cyberspace and on the same day another of the very first email they sent me. All I know to do is to dispute the charges unless I receive an email with correspondence from them showing my order is on its way by days end.
Regards,
A[redacted]

Hello, The customer was advised the below today via email. Once we have this information we can locate an order. If an order is located we can send the customer an order confirmation email.  "Please provide your order number, if you did not receive an order number please provide the...

below so that we can locate your order. We can locate your order for you! Please provide the information requested below:What is the full name and the last four digits of the credit card used, the dollar amount charged, and the date of your purchase? Also, what email address was the order placed under?"

Hello, On 4/25 customer was advised we are starting to ship their replacement gloss order from 4/1, and today I emailed them the tracking number for their replacement gloss order.

We have attached a screen shot showing that we did request the customer to file a claim on 1/17, and we are also re-sending the customer this email today. We recommend the customer to check their spam or junk mail for this email. As we do need the USPS claim number from the customer in order to issue a replacement package.

Hello, The customer originally emailed us on 4/30 and again on 5/3 to the same email chain. Our response time form emails is 24-48 hours. The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer...

the oldest emails first that is why her email was not answered.  Via email today 7/6 the customer was advised, "We are able to reimburse you for postage please send me a receipt."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12270705, and find that this resolution is satisfactory to me.
Regards,
Ni[redacted]

Hello, I responded to the customer via email today 5/16 with the below: No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?

Hello, Per our policy we do not accept returns or exchanges, so we would not be able to exchange for another color. In addition the customer was advised in her 7/14 email that we do not accept returns or exchanges, see our policy attached.

Hello, The customer was emailed today 5/25: Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days; it's a great idea to check with your neighbors and/or...

postman for more information in the meantime. Please contact us if your order is not received within the next few days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11563104, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,For the customers’ order K1401790 the customer’s order was placed on 6/16 and the order was shipped on 6/21, our processing time frame is that an order ships in 3-5 business days. This order shipped in 3 business days which is within our processing time that is listed on our website (see...

attached) and this information is listed on order confirmations. There will be not refund of shipping issued to the customer, as there was no delay in our shipping process. Also in our 6/21 email to the customer we advised of our processing time frame for orders, please see email below: “Orders are currently processing! (K1401790) Our processing time for orders is 3-5 days business days, business days do NOT include the weekend. Once shipped, your delivery time within the United States is 3-6 business days and 10-15 business days internationally. Please keep in mind that during the holidays, processing times may vary. Once your order ships you'll receive an email with tracking.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11895641, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11689107, and find that this resolution is unsatisfactory to me. I have received confirmation from Bank of America that the merchant continued to submit the charges and this caused a snowball effect on my account. The business states that they were not responsible....if the merchant continues to submit request we have a problem because it caused errors in my account. The transactions have been reversed several times and keep coming back on the account. I will gather more information and resubmit.

Complaint: 12156662
I am rejecting this response because:Kylie Cosmetics had almost two weeks to put out some type of statement or send another mass email to your customers in regards to our orders but decided to just shrug it off and act like we, the customers, wouldn't notice. It was not until we got the Revdex.com involved that they finally sent out a statement, 12 days later. This is just poor business etiquette as they had taken our money and ran, leaving hundreds, if not thousands of people clueless as to where their money went.again, I do not accept this response because if there was a limited stock, the sale should not have been extended so far as to put Kylie Cosmetics behind. My order did not include any kkw items so that is completely irrelevant to my order.
Regards,
A[redacted]

Complaint: 12571487
I am rejecting this response because:Attached is where I ordered from and the email I received after placing my order. I have double checked several times and that is the website I ordered from. 
Regards,
S[redacted]

Hello,The customer emailed in on 7/6 and we responded on 7/11 "we located your order and it appears your email address was misspelled. No worries, your email address has been updated! Once your order ships, you will receive an email with tracking to the updated email address." We try to respond...

to our emails as quickly as possible.

On 12/8 the customer was advise we are issuing a replacement package of their order K3668873. Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking.Once the customer's' order ships they will receive an email with tracking. We also...

recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.