Anix, LLC

Complaint: 11818567
I am rejecting this response because: as I have said numerous times I completely agree to pay customs fees. What I do not accept to pay are fees that have arisen because the business put false and incomplete information on the package which goes against USPS and international mailing regulations. Please take the time to actually read my complaint as I have the impression that you are not comprehending the issue at hand.
Regards,
T[redacted]

Complaint: 11607816
I am rejecting this response because: the photo clearly shows that they leak? HELLO! Did you look at the attached photo? The posies k which is pinker than the rest is all over the stick and the inside of the lid. Also the heir is the lightest color and between the 3 looks the least to leak, yet your replacing that one????? How can u say heir should be replaced but not the other 2? I stopped using all of them becasue they got all over everything. If I would have kept using them, pulling out the applicator over and over again it would be way worse. When pulled out there isn't a suction that keep the additional product inside the tube. There isn't any resistance like my other lip glosses have. I'm telling you that these are defective! I'll send back all 3 of them I DO NOT want anything free just what I paid for. Plus when I first got a response [redacted] O she didn't even ask any specific questions. Basically  All that was sent was I was getting a replacement that would "include" heir ??? They didn't even ask any questions or anything. I've attached photo of the emails. 
Regards,
P[redacted]

The customer has been issued a replacement package as order RK6259113 for their damaged Vacation Palette. Processing on replacement packages is 7-10 business days (excluding weekends and holidays). Once the customer's order ships, they will receive an email with tracking. We also recommend that when...

the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Hello,Customer was advised on 5/25: We are very sorry to hear this. However, we cannot assist with locating your missing international order."We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your...

country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States."We apologize for any inconvenience this may cause.Shipping Policy: http://kyliecosmetics.com/pages/shipping-policy

The customer's replacement package has shipped and been delivered. According to USPS (tracking number: 94[redacted]83479816289): Your item was delivered in or at the mailbox at 3:42 pm on June 17, 2017 in TAMPA, FL 33612.Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. If the customer has still not received their replacement package, we recommend they check with their neighbors and/or USPS for more information in the meantime. USPS can be contacted here: https://www.usps.com/help/contact-us.htmIf they do not receive their replacement package within the next few business days, we recommend they contact our customer service team so we may further assist them in locating their package.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11545608, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11665021, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, The customer was advised to carefully put the wand back in the gloss bottle, because we have found that it can cause the brush to splay if they are roughly brushed up against the side of the tube. If the brush is roughly put back in the container over time this will cause the brush to...

splay and it will be a more difficult application process.  The customer was also advised of this since per the photo attached only one bristle on the brush was out of place.  Also the customer emailed about her brush issue on 6/18 and we responded on 6/20, this is within our response time of 24-48 hours, see FAQ page attached. Also the customer has not emailed us since our 6/20 response, and the customer has not emailed about the product that was not filled. We do recommend if the customer is having an issue with a product to email in to customer service and provide a photo that reflects the issue you are having with our product so that we can best assist you.

Hello, I was not able to locate an email from the customer under her name or email. I sent he customer an email advising that we need a photo reflecting the issues she is speaking about and her order numbers.

I have reviewed the email chain, see attached, and we had continuously responded to every customer request. The customer was emailed today 12/8 and advised, "We are so sorry for this issue. We'll have a one time courtesy replacement package of order K360614 sent out to you. Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking."

Per the customers’ email on 6/16, “I filed the chargeback because you would not issue my refund when I sent back the incorrect order. I don't want the products anymore just want my money back and I will seek all legal remedies available to me in order to get my money back. If you aren't responding...

on how the refund will be process there is no need to respond and my lawyer will have filed the motion. Thank you and have a nice day.” Per the attached document the customer has already been refunded for their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11566178, and find that this resolution is satisfactory to me.  I appreciate you looking into this. I posted the complaint after not hearing for a number of days, and after advising the company I was posting a complaint with the Revdex.com. Then they immediately responded. I tried to retract the complaint, but could not figure out how. I do appreciate that a website like this exists. and I hope I did not cause too much unnecessary work. 
Regards,
L[redacted]

We have attempted to locate any inquires with the customer information provided in the complaint in question and we could not locate any inquires regarding the order in question. We have provided screenshots of this information of us attempting to locate any inquiries of the customer attempting...

to contact our Customer Service regarding this issue.If a customer is experiencing any issues with the products that are received, we redirect them to contact our Customer Service Team at [email protected], and to provide photos of the products in question so we may take a look at the issue the customer experiences, so we may authenticate the issue in question and then offer further assistance based off of the examples provided. We encourage the customer to contact our Customer Service Team with further information regarding the issue experienced, and once we receive their email, we will then have one of our customer service representatives offer further assistance within our 24-48 hour response time and within the policies that we currently abide by.

Hello, As previously stated we do not offer refunds, per our policy see attached. The customer was advised via email 5/12 that we will issue a replacement package. The replacement package did ship out on 5/26, and the customer was sent an email notification with the tracking number and items shipped on 5/26 to email a[redacted]@gmail.com.

The customer was informed that  we are unable to partially refund their order. We can either cancel the order completely, or add the freebie items for each lip kit in the order. We can only add in stock Matte Lip Kits on our site.  On 5/11, the customer requested...

their order to be cancelled and refunded. They will receive their refund in 7-12 full business days.

Revdex.com:
This is correct the business has contacted me and I sent an email to inform...

the Revdex.com of this as well.  The package is supposed to arrive today, and my plan was to let you know if it did and move forward from there.
Regards,
B[redacted]

We sincerely apologize for any inconvenience the customer has experienced regarding shipping. As our customers are the top priority, we do our best to communicate any issues regarding order status. Please note, all orders are typically processed within 3-5 business days (this does not include...

weekends or holidays). For orders placed on May 5th, the first day the order exceeded normal processing time was May 15th.We have recently experienced an increase in order volume as result of a recent promotion (during which the customer ordered) which placed us outside of normal processing time frame. A delayed shipment notification was sent on May 16th notifying customers that processing times have been extended to approximately two weeks. This applies to any orders that were placed between May 5th to May 14th. I have attached a screenshot of this specific mailer for reference. Customers were also notified via social media (see screen shot).Their order has shipped. Tracking: LZ[redacted]USPlease allow 24-48 hours for tracking to update. We also recommend that the customer please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Complaint: 11491525
I am rejecting this response because:I find it totally appauling that you are using a delivery service which charges $14.95, and fails to ensure my package is delivered sealed and completed. Your policy is not made clear on your website when ordering in the 5 minutes before it all goes out of stock. I understand the packaging has been changed now due to theft, however I was sent the old packaging and due to the poor postal service KYLIE COSMETICS HAS CHOSEN, I have paid over £60 for something that did not arrive in my packaging. The policy never states that the postal service used is not secure! I do not choose Kylie cosmetics delivery methods, so I should not be held accountable for the loss of my products in the box. 
Regards,
*nnie Lloyd

Complaint: 12145935
I am rejecting this response because: I request a...

refund due to the fact that my item was not shipped according to their shipping policy. Furthermore they shipped the order out due to the complaint that way I would not be able to get a refund. A person from kylie cosmetics contacted me after the complaint was filed. Prior to that I did not receive a response from the company since 4/28
Regards,
[redacted]

As stated on our FAQ page International packages can take 10-15 business days. According to tracking LN####18164US, the order shipped on 10/21 and is still en route to the customer.