Anix, LLC

Per the customers’ email on 6/16, “I filed the chargeback because you would not issue my refund when I sent back the incorrect order. I don't want the products anymore just want my money back and I will seek all legal remedies available to me in order to get my money back. If you aren't responding...

on how the refund will be process there is no need to respond and my lawyer will have filed the motion. Thank you and have a nice day.” Per the attached document the customer has already been refunded for their order.

As stated on our FAQ page International packages can take 10-15 business days. According to tracking LN####18164US, the order shipped on 10/21 and is still en route to the customer.

Per our policy "Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience," https://www.kyliecosmetics.com/pages/faqs. As this is the case processing times can take beyond our normal processing times of 3-5 business days. As we aim to...

be very transparent, and list this information on our website. We are working very hard to get all of our order shipped, and as soon as this order ships the customer will receive an email with tracking.

Complaint: 11626294
I am rejecting this response because: They still do not get the point! They are insisting I received the correct package and that the color can "look different in different skin tones" so why would I want another one sent to me?! No, I want my money back! This keeps getting more and more absurd...
Regards,
J[redacted]

Complaint: 12145935
I am rejecting this response because: I request a...

refund due to the fact that my item was not shipped according to their shipping policy. Furthermore they shipped the order out due to the complaint that way I would not be able to get a refund. A person from kylie cosmetics contacted me after the complaint was filed. Prior to that I did not receive a response from the company since 4/28
Regards,
[redacted]

Hello, As previously stated we do not offer refunds, per our policy see attached. The customer was advised via email 5/12 that we will issue a replacement package. The replacement package did ship out on 5/26, and the customer was sent an email notification with the tracking number and items shipped on 5/26 to email a[redacted]@gmail.com.

Hello, We do try to respond to emails as quickly as possible, unfortunately due to the holiday weekend there was a slight delay in our response time. We only swap in stock items, and unfortunately the item the customer wanted to  swap was not in stock and the customer was advised of this.l When the customer did email us again unfortunately their order had already shipped and  we were unable to swap items. Per our policy we do not accept returns or exchanges, therefore we cannot exchange the product the customer ordered for another product. (see attached)

Complaint: 11590313
I am rejecting this response because: I have been allergy tested by a GP. I have no allergies. The texture of the product is different to the others that I own. As I stated, even when the product is left on it doesn't have the same lasting formula as the others and is entirely gone within two hours. It's a quality issue, not a medical issue. 
Regards,
K[redacted]

Hello, The customer was advised to carefully put the wand back in the gloss bottle, because we have found that it can cause the brush to splay if they are roughly brushed up against the side of the tube. If the brush is roughly put back in the container over time this will cause the brush to...

splay and it will be a more difficult application process.  The customer was also advised of this since per the photo attached only one bristle on the brush was out of place.  Also the customer emailed about her brush issue on 6/18 and we responded on 6/20, this is within our response time of 24-48 hours, see FAQ page attached. Also the customer has not emailed us since our 6/20 response, and the customer has not emailed about the product that was not filled. We do recommend if the customer is having an issue with a product to email in to customer service and provide a photo that reflects the issue you are having with our product so that we can best assist you.

Hello,Customer was advised on 5/25: We are very sorry to hear this. However, we cannot assist with locating your missing international order."We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your...

country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States."We apologize for any inconvenience this may cause.Shipping Policy: http://kyliecosmetics.com/pages/shipping-policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554370, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877853, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I was not able to locate an email from the customer under her name or email. I sent he customer an email advising that we need a photo reflecting the issues she is speaking about and her order numbers.

As the customer stated in their rejection they received the products, as the customer received their order there would be no further action for us to take. As our policy states we do not accept returns, see policy attached. We will be upholding our policy and not accepting the customers return or issuing a refund. To touch further upon the tracking, the original order tracking updated even after we issued the replacement package to show that the original package was delivered on 12/27. In additional according to tracking for the replacement 94[redacted] it was delivered on 12/24. Again I do  want to reiterate the customer stated they received their order, as the customer received their order K4407724 this is is resolved.

I have reviewed the email chain, see attached, and we had continuously responded to every customer request. The customer was emailed today 12/8 and advised, "We are so sorry for this issue. We'll have a one time courtesy replacement package of order K360614 sent out to you. Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking."

We have fulfilled all of the actions required on our part to ensure that the customer receives their intended order. We have issued the customer a replacement package for the product  in question that they were missing from their intended order. We issued the following response below to the...

customer on 8/21/2017. "Hello m[redacted],We are so sorry for this issue. We'll have a one time courtesy replacement package sent out to you.Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking." If the customer encounters further issues with the replacement package, we encourage the customer to contact us and we will offer further assistance accordingly.As a result, we have issued the customer their product in question and no further action is required on our part.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11566178, and find that this resolution is satisfactory to me.  I appreciate you looking into this. I posted the complaint after not hearing for a number of days, and after advising the company I was posting a complaint with the Revdex.com. Then they immediately responded. I tried to retract the complaint, but could not figure out how. I do appreciate that a website like this exists. and I hope I did not cause too much unnecessary work. 
Regards,
L[redacted]

Complaint: 11491525
I am rejecting this response because:I find it totally appauling that you are using a delivery service which charges $14.95, and fails to ensure my package is delivered sealed and completed. Your policy is not made clear on your website when ordering in the 5 minutes before it all goes out of stock. I understand the packaging has been changed now due to theft, however I was sent the old packaging and due to the poor postal service KYLIE COSMETICS HAS CHOSEN, I have paid over £60 for something that did not arrive in my packaging. The policy never states that the postal service used is not secure! I do not choose Kylie cosmetics delivery methods, so I should not be held accountable for the loss of my products in the box. 
Regards,
*nnie Lloyd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11397002, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11665021, and find that this resolution is satisfactory to me.
Regards,
[redacted]