Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877853, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The fact is. When I first placed my order in June and we had the same issue. As well as when I contacted Kylie Cosmetics by email, shouldn't it have already been updated since I had the same issue with my first order in June. I would like it should be updated. Now like I've said I received a email confirmation after I received my order which I attached screen shots. Nobody never sent me a email on July 11. 
Complaint: 11556213
I am rejecting this response because:
Regards,
[redacted]

Hello, Part of our procedure is that we do require photos to authenticate the customers claim. Per the email chain the customer had advised that she discarded all evidence of the purchase including the incorrect item received, the order number, the packing slip, and the box. This is information...

that we use to authenticate the customers’ claims when the wrong product is received. The customer was able to provide us with a photo of the Dolce K liquid lipstick she received therefore we can issue a replacement for an Exposed Liquid lipstick. As we hope this does not happen in the future, but if it does please keep all documentation received.

Hello,On 9/1 we sent a customer an email stating the below:"Hi Patricia,This issue has been escalated to me I am the customer service lead. I am so sorry it appears there was a bit of confusion in the email responses, and I do apologize for this occurring. I also wanted to apologize for the wand...

issue with your lipstick, and then your replacement order getting lost or stolen. So what I am going to do to resolve the issue is in tomorrows mail send you a whole new Leo Lip Kit, and I am going to add a signature confirmation to the order. As soon as the order ships you will receive an email with tracking. Because customer satisfaction is so important to us, please let us know when you receive the package, and let us know how the wand works for you."

Rula did not place an order through our site kyliecosmetics.com, as this is the case we advise Wendy to contact the site she did place this order with. We know this is not an order placed through our site, because all of our orders start with a K and are followed by seven numbers, and her...

order number is 27426.

Unfortunately as the order is still processing and we cannot predict the ship date of the customers' order, as this is the case we are complying with their request to cancel their order K5825529.

We have issued the customer a one time courtesy replacement package containing their missing lip liner as order K5509554B. The customer has viewed the email with this  information on 4/17. Their replacement order is currently processing. Our processing time for replacement orders is 7-10...

business days. Business days do NOT include the  weekends and holidays. Once shipped, the delivery time within the United States is 3-6 business days. Once the customer's replacement order ships, they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that  they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is  resolved.

Hello, Under the customers' information I am not able to locate an order or a customer service email. Please let us know the email address you used to contact Kylie Customer Service so we can review the history, and please provide your order number. Once we have this information we can look...

into this for you and provide you with a resolution.

Per our policy "Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience," https://www.kyliecosmetics.com/pages/faqs. As this is the case processing times can take beyond our normal processing times of 3-5 business days. As we aim to...

be very transparent, and list this information on our website. We are working very hard to get all of our order shipped, and as soon as this order ships the customer will receive an email with tracking.

Hello, We do try to respond to emails as quickly as possible, unfortunately due to the holiday weekend there was a slight delay in our response time. We only swap in stock items, and unfortunately the item the customer wanted to  swap was not in stock and the customer was advised of this.l When the customer did email us again unfortunately their order had already shipped and  we were unable to swap items. Per our policy we do not accept returns or exchanges, therefore we cannot exchange the product the customer ordered for another product. (see attached)

We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches, see policy attached. The customer emailed twice in a row on 11/26 and 11/27. We did respond to her email today 11/28 which puts us in our...

promised response time frame. The customer was advised that we will ship her order K3966272 correctly, processing time is 7-10 business days and once the order ships she will receive an email.

Complaint: 12314005
I am rejecting this response because:I did nothing wrong to this company nor did I abuse their service or product. I still don't understand how I'm a high risk for them. I have about 8 lip kits from them an eyeshadow pallet and makeup brushes. And I would love to continue being a customer but they are refusing service to an innocent customer. I can't believe they treat people with such disrespect 
Regards,
B[redacted]

Complaint: 11875394
I am rejecting this response because:If I sent the wrong color initially, and their response was "that is the correct color", then I'm not going to waste my time once again and send another photo so that they can do nothing about it again because I'm confident nothing will be done about my issue after their first ridiculous response. 
Regards,
S[redacted]

It appears that the order number you provided is not an order number from Kylie Cosmetics. The website they are referring to is not our website as we only have one. We do not authorize our products for resale anywhere. We cannot confirm if these products are authentic or not, as many customers tend to buy our product to sell on their own. However, we can confirm that the products sold on our website, www.kyliecosmetics.com, are the only products we stand behind and we can assure them ours are the real deal!In addition all of our orders start with a K and are followed by seven numbers. As we can see in customer's Revdex.com complaint, her order number only contained five numbers (#32836).I have also attached documents indicating we do not have any email correspondence with Annelise, nor do we have any order under the order number she provided. Therefore we have concrete irrefutable evidence from her showing this order was not placed through kyliecosmetics.com. We recommend she please contact the company she did make the order with as they can best assist them with their inquiry.

For order K2553635  where the customer was asking about removing the extra gloss, the customer was advised that we cannot remove items from their order we can only swap items of equal value, or we can cancel the customer’s order. The customer advised us to swap the additional exposed gloss for...

a candy gloss, and we emailed back and advised we swapped the item. For order K90658, confirming the customer’s order was placed in February, and based on their email their first use of this product was the week prior to 8/1. Per our policy (see attached) we will only send replacements for damaged/missing product within 14-30 days of receipt of your package. Unfortunately the customers' request is outside of our replacement time frame and we can no longer issue a replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554370, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 11626294
I am rejecting this response because: They still do not get the point! They are insisting I received the correct package and that the color can "look different in different skin tones" so why would I want another one sent to me?! No, I want my money back! This keeps getting more and more absurd...
Regards,
J[redacted]

Hello, The customer was emailed today and advised to  send us a swatch of what she is speaking about with the cracking, I am pending the photo before any action is take.

The customer attempted to place an order via our website 02/02/2018. The customer’s order was not able to be authorized using the form of payment provided. The customer made contact with our customer service department 02/02/2018 to advise of an issue. Our customer service department...

responded 02/02/2018 confirming that the customer’s order had failed and provided possible reasons why. We also advised that any pending charges showing on their account will remove within 7-12 business days. The customer placed a successful order 02/03/2018 which is currently processing. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. During holidays or limited edition launches, this time may vary. The first processing day for the customer’s successful order will be 02/05/2018.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11443062, and find that this resolution is satisfactory to me.
Regards,
V[redacted]